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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Great place to find different and creative gifts, with a fair price, even being an international shopping site. Sometimes the delivery may take, but not because of the gearBest. In fact, their support in this issue of deliveries is great, they are very attentive.
I have long been a regular customer of the excellent GearBest trading platform! I like in this store that very often there are great promotions and good discounts. I also like the reward system in the form of daily points. Both for purchases and for daily visits to the mobile version of the application. All the goods that I ordered at GearBest were of high quality, without defects. Parcels arrive pretty quickly. If suddenly a package without a track number is lost (this happens to everyone), the store always presents a choice. Either re-sending the goods, or a full refund! This is the only store where there is no problem. I am completely satisfied with the customer service on GearBest. This is my favorite store! I buy not only for myself, but also for my relatives and friends. Good luck to everyone!
I have ordered from Gearbest many times for myself, for my friends and for my relatives. My experience has always been good and I think I will buy again from them in the future. In this site you can find good quality tech gadgets at a low price. Their support service answers fast and always finds good solutions. The goods are well packaged and they arrive quickly.
Definitely a site I recommend to other people!
Item as described. Works very well. I disassembled player. The Main Chip is APIL496-4C8. Sound is very good. I use it everyday. It converts Speaker, Earphones (Headphones) to Bluetooth. I don't need to buy extra Bluetooth Device for listening to music.The player supports 32GB MicroSD, MP3, FLAC formats. Bluetooth distance is good too. Thanks to Gearbest for Quality Items and Support!
Never had a problem with this site, everything arrives fast, the prices are reasonable. Costumer service always replies fast.
If you really want to know the truth about this company email me at *******@gmail.com. I'll forward you a real conversation with them.
But if you don't want to wait:
I bought 3 things, one was out of stock, but they didn't tell me, when I asked them where is my stuff, they told me that they are going to send me asap, but it has been 3 weeks. Two items were supposed to get here in 3 days, but they were all delayed. Them I canceled the one they didn't have. And do you know when I am getting my refund? When they ship my other items! The one that are supposed to be sent earlier but weren't, and when I asked them when it is going to happen, he asked me to ask again within 72 hours! What kind of refund policy is that? Simply insane. Don't trust them, don't waste your time. BTW I spoke with a human being that seemed to be a robot. All answers are pre made. Weirdest thing ever.
Still don't trust me? Send me and email.
Ordered a variety of charging cables (3 for iPhone, 3 for micro usb) on March 21,2019. Used cheapest shipping option and no insurance. Site said shipping could take up to 21 business days. Received all 6 on April 1; just 11 days (7 business days). Items received were as described.
I highly recommend this store. Competitive prices, fast shipping, well packaged goods. I will definitely buy on Gearbest.com
International purchases are things that usually give us fear, but using Gearbest we can be sure that you will not have any type of problem is safe, fast and helpful the site the best shopping site for these types of products
The quality of the product impresses. It was are delivered very quickly and without loss or damage. The experience has been satisfactory and I have recommended it to all my friends
I mainly buy FPV gear from here but I have also purchased household items and other electronics. They sell genuine branded items. I would say, if you are in a hurry, do not buy from here but if you plan ahead you can save a lot of money. Typical shipping times to the UK are around 2 weeks and I have received items as quick as 4 days which just outright shocked me.
Their support is slow because of time difference but helpful and effective.
Very fast delivery to Poland (only 5 days). Very well packaged. Great product quality. Fast response to questions.
Gearbest.com is very good, reliable seller. Shipping time for Poland is very short, package always well packed. Communication with seller is easy, and the shop answers very quickly, problems are solved by the seller quickly. I recommend this shop to everyone.
Fantásticos precios envío rápido y sin aduanas y un servio de atención al cliente fantástico
Yo recomiendo GEARBEST
Do not trust all reviews around for Gearbest, since they are manipulated.
Customers sometimes receive an invitation to write reviews in exchange for points. Those points can be used to buy items for a reduced price though.
Já fiz várias compras na Gearbest e sempre fiquei satisfeito. Os produtos são de muita qualidade, sempre oferece promoções e bons preços. Os produtos são enviados muito bem embalados e que garante ue cheguem em otimo estado e funcionando. O serviço de atendimento pós venda é ótimo, respondem suas duvidas em até 24 horas e sempre oferecem soluções satisfatórias. Esta é minha sincera opnião sobre esta loja e faço questão de cmpatilha-la.
No complaints here. Great prices, low cost or free international shipping without delays. Good communication. Thanks Gearbest!
Gearbest is making fun of us, they refund my money without my permission, while I was waiting for my product. Even my friends have faced the same issue with this website, and they left.
Now they are using the other websites because they are respecting the clients more than here.
Gearbest said that the discounts were only a mistake (seriously? Hahaha) how poor is your website (the true reason is that they are not serious because I met this problem many times)
Also, Gearbest is selling sold out products. They don't update their inventory, their only purpose is making sales (even if the products is sold out already, because they want to increase the statistics with this manner) bye bye gear best, I will inform my friends and my thousands of followers about you.
And finally, your products are very expensive is we compare them with the other FAMOUS platforms of China.
Dear Zoya,
Thank you for your comment.
We have confirmed this issue is about system error.
We will work hard to improve our system and website in the future.
Gearbest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Thank you very much for your feedback about price.
Products are sourced based on quality as the key factor, and we strictly reject many products which are not up to standard for our customers.
-Gearbest has an in-house full time Quality Control Team who is trained to perform strict inspections and product testing.
-We also offer a professional support team. We will solve any issue in a fast, professional, and friendly way.
The problem has already been resolved with a new order.
We have contacted you via our Support Center about your order.
Please reply to us there.
Gearbest.com
Gearbest offers a variety of services, assortment, low prices, and above all multilingual customer service that stores in my country can not afford, so you can purchase products with confidence. Free shipping can be selected if the conditions are met.
Gearbest is full of charm.
Minha primeira experiência com exportação foi com a Gearbest. E entre todas as lojas que existem por lá sinto-me mais confiante por ela. Prazos e entregas corretas e segurança ao comprar.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Yam,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order.
Please reply to us there.
Gearbest.com