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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Everson N.
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Good place for geek gifts!
April 6, 2019

Great place to find different and creative gifts, with a fair price, even being an international shopping site. Sometimes the delivery may take, but not because of the gearBest. In fact, their support in this issue of deliveries is great, they are very attentive.

Date of experience: April 3, 2019
Belarus
1 review
0 helpful votes
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I have long been a regular customer of the excellent GearBest trading platform! I like in this store that very often there are great promotions and good discounts. I also like the reward system in the form of daily points. Both for purchases and for daily visits to the mobile version of the application. All the goods that I ordered at GearBest were of high quality, without defects. Parcels arrive pretty quickly. If suddenly a package without a track number is lost (this happens to everyone), the store always presents a choice. Either re-sending the goods, or a full refund! This is the only store where there is no problem. I am completely satisfied with the customer service on GearBest. This is my favorite store! I buy not only for myself, but also for my relatives and friends. Good luck to everyone!

Date of experience: April 2, 2019
Italy
1 review
0 helpful votes
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Trusted site
April 4, 2019

I have ordered from Gearbest many times for myself, for my friends and for my relatives. My experience has always been good and I think I will buy again from them in the future. In this site you can find good quality tech gadgets at a low price. Their support service answers fast and always finds good solutions. The goods are well packaged and they arrive quickly.
Definitely a site I recommend to other people!

Date of experience: April 2, 2019
Vusal H.
Azerbaijan
1 review
0 helpful votes
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Item as described. Works very well. I disassembled player. The Main Chip is APIL496-4C8. Sound is very good. I use it everyday. It converts Speaker, Earphones (Headphones) to Bluetooth. I don't need to buy extra Bluetooth Device for listening to music.The player supports 32GB MicroSD, MP3, FLAC formats. Bluetooth distance is good too. Thanks to Gearbest for Quality Items and Support!

+1
Date of experience: April 2, 2019
Latvia
1 review
0 helpful votes
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Good service
April 4, 2019

Never had a problem with this site, everything arrives fast, the prices are reasonable. Costumer service always replies fast.

Date of experience: April 2, 2019
Canada
1 review
3 helpful votes
Follow Yam G.
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If you really want to know the truth about this company email me at *******@gmail.com. I'll forward you a real conversation with them.
But if you don't want to wait:
I bought 3 things, one was out of stock, but they didn't tell me, when I asked them where is my stuff, they told me that they are going to send me asap, but it has been 3 weeks. Two items were supposed to get here in 3 days, but they were all delayed. Them I canceled the one they didn't have. And do you know when I am getting my refund? When they ship my other items! The one that are supposed to be sent earlier but weren't, and when I asked them when it is going to happen, he asked me to ask again within 72 hours! What kind of refund policy is that? Simply insane. Don't trust them, don't waste your time. BTW I spoke with a human being that seemed to be a robot. All answers are pre made. Weirdest thing ever.
Still don't trust me? Send me and email.

Date of experience: April 1, 2019
Lily L. Gearbest Rep
over a year old

Dear Yam,

Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order.
Please reply to us there.
Gearbest.com

Canada
2 reviews
1 helpful vote
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Ordered a variety of charging cables (3 for iPhone, 3 for micro usb) on March 21,2019. Used cheapest shipping option and no insurance. Site said shipping could take up to 21 business days. Received all 6 on April 1; just 11 days (7 business days). Items received were as described.

Date of experience: April 1, 2019
GB
1 review
0 helpful votes
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Gearbest is awesome!
April 4, 2019

I highly recommend this store. Competitive prices, fast shipping, well packaged goods. I will definitely buy on Gearbest.com

Date of experience: April 1, 2019
Brazil
1 review
1 helpful vote
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Excellent site
April 3, 2019

International purchases are things that usually give us fear, but using Gearbest we can be sure that you will not have any type of problem is safe, fast and helpful the site the best shopping site for these types of products

Date of experience: April 1, 2019
Brazil
1 review
0 helpful votes
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Awesome Gearbest
April 2, 2019

The quality of the product impresses. It was are delivered very quickly and without loss or damage. The experience has been satisfactory and I have recommended it to all my friends

Date of experience: March 30, 2019
GB
2 reviews
0 helpful votes
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Slow but Good
March 30, 2019

I mainly buy FPV gear from here but I have also purchased household items and other electronics. They sell genuine branded items. I would say, if you are in a hurry, do not buy from here but if you plan ahead you can save a lot of money. Typical shipping times to the UK are around 2 weeks and I have received items as quick as 4 days which just outright shocked me.
Their support is slow because of time difference but helpful and effective.

Date of experience: March 28, 2019
Poland
1 review
0 helpful votes
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Excellent!
March 29, 2019

Very fast delivery to Poland (only 5 days). Very well packaged. Great product quality. Fast response to questions.

Date of experience: March 27, 2019
Poland
1 review
0 helpful votes
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Smart Ceiling Lamp
March 29, 2019

Gearbest.com is very good, reliable seller. Shipping time for Poland is very short, package always well packed. Communication with seller is easy, and the shop answers very quickly, problems are solved by the seller quickly. I recommend this shop to everyone.

Date of experience: March 26, 2019
Spain
1 review
1 helpful vote
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Excelente tienda online
March 28, 2019

Fantásticos precios envío rápido y sin aduanas y un servio de atención al cliente fantástico
Yo recomiendo GEARBEST

Date of experience: March 26, 2019
NL
1 review
0 helpful votes
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Do not trust reviews for GearBest
March 28, 2019

Do not trust all reviews around for Gearbest, since they are manipulated.

Customers sometimes receive an invitation to write reviews in exchange for points. Those points can be used to buy items for a reduced price though.

Date of experience: March 25, 2019
Brazil
1 review
0 helpful votes
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Já fiz várias compras na Gearbest e sempre fiquei satisfeito. Os produtos são de muita qualidade, sempre oferece promoções e bons preços. Os produtos são enviados muito bem embalados e que garante ue cheguem em otimo estado e funcionando. O serviço de atendimento pós venda é ótimo, respondem suas duvidas em até 24 horas e sempre oferecem soluções satisfatórias. Esta é minha sincera opnião sobre esta loja e faço questão de cmpatilha-la.

Date of experience: March 25, 2019
Virginia
2 reviews
0 helpful votes
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Great prices quick shipping!
August 11, 2024

No complaints here. Great prices, low cost or free international shipping without delays. Good communication. Thanks Gearbest!

Date of experience: March 24, 2019
Morocco
1 review
2 helpful votes
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Gearbest is making fun of us, they refund my money without my permission, while I was waiting for my product. Even my friends have faced the same issue with this website, and they left.
Now they are using the other websites because they are respecting the clients more than here.
Gearbest said that the discounts were only a mistake (seriously? Hahaha) how poor is your website (the true reason is that they are not serious because I met this problem many times)
Also, Gearbest is selling sold out products. They don't update their inventory, their only purpose is making sales (even if the products is sold out already, because they want to increase the statistics with this manner) bye bye gear best, I will inform my friends and my thousands of followers about you.
And finally, your products are very expensive is we compare them with the other FAMOUS platforms of China.

Date of experience: March 24, 2019
Lily L. Gearbest Rep
over a year old

Dear Zoya,

Thank you for your comment.
We have confirmed this issue is about system error.
We will work hard to improve our system and website in the future.
Gearbest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Thank you very much for your feedback about price.
Products are sourced based on quality as the key factor, and we strictly reject many products which are not up to standard for our customers.
-Gearbest has an in-house full time Quality Control Team who is trained to perform strict inspections and product testing.
-We also offer a professional support team. We will solve any issue in a fast, professional, and friendly way.
The problem has already been resolved with a new order.
We have contacted you via our Support Center about your order.
Please reply to us there.
Gearbest.com

Japan
1 review
0 helpful votes
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Safe customer service
March 27, 2019

Gearbest offers a variety of services, assortment, low prices, and above all multilingual customer service that stores in my country can not afford, so you can purchase products with confidence. Free shipping can be selected if the conditions are met.
Gearbest is full of charm.

Date of experience: March 24, 2019
Brazil
1 review
0 helpful votes
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Melhor loja para importar
March 25, 2019

Minha primeira experiência com exportação foi com a Gearbest. E entre todas as lojas que existem por lá sinto-me mais confiante por ela. Prazos e entregas corretas e segurança ao comprar.

Date of experience: March 22, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom