GearbestReviews 10,706

I ordered 2 gadgets and after 30 days only 1 of them was delivered. So I decided to wait another 30 days hoping it will arrive too, but it never came. I complained to gearbest, they told me it's not their fault, shipping company probably lost it, and I can buy a replacement with 50% discount!

Also few months ago I bought a phone on a flash sale which was in stock at the time, but had to wait for it for 50 days! By the time I was waiting a new model came out.

Very disappointed with gearbest, not going back to them ever again.

I have been shopping in Gearbest since 2014 and there haven't been major problems with the service or quality. All minor problems have been resolved via always helpful support.
Always fast shipping - around 2 weeks and lot of items to choose from.

I could strongly recommend Gearbest as one of my favourite online stores to buy household items or gadgets.

I am from Bangladesh, I brought several items from gearbest and happy with my purchase. They have a very comparative price and good customer service.

I ordered 5 items through GearBest for Xmas presents. Three of them were problems. I ordered a Men's XL jacket and when I received it, it was WAY too small. This "Men's XL" fit a 130-lb. Woman. I was offered to ship it back to Hong Kong for credit but it wasn't worth it so GearBest gave me a 10% credit. On another item, I ordered 2 floating dolls, neither of which has ever worked. The clicker remotes were inoperable on both, despite the fact that I bought exact replacement batteries, just ion case. Never worked. GearBest opened 3 different tickets, none of which were resolved. Was offered ~10% credit again. Also ordered 2 international translators (ear w/bluetooth). I only received one. I thought they were shipping a replacement, but it ever came. I was given the option to pay again for shipping from Sweden for the missing one. Why pay again? So, GearBest had a problem with 60% of my orders, and their return and delivery policies suck. I also ordered several items through Amazon - not one problem. I won't be going back to GearBest ever again.

If you compare the prices vs others online stores, always you can find the best and lowest prices here in GB.
Also you can pick items from different vendors and usually send all the items in the same package, this for me is very important.

I am being asked a proof of identity and an address proof before order can be shipped. This is beyond absurd. Should have never trusted this Chinese data hog site. Below is full text of the message i got,

Thank you for your order with Gearbest.
The transaction is now on hold and being reviewed for our Gearbest Payment Approval Process. This is a standard process of payment safety review. We apologize in advance for any inconvenience it may cause.
Please provide the requested documents and make sure your attachments are clear enough to read. This will ensure a smooth process, please also kindly provide files no larger than 10MB in the following supported formats: jpg, png, gif, bmp, doc, xls, txt, ppt, pdf.
We will need the following information:
-Proof of address, such as a bill statement for water, electricity, or mobile phone within the last 3 months, which the name on the bill should match with the card holder.
If you do not have any bills, please provide other legal governmental documents as a proof of identity