Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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After almost 3 months of claims, tickets, and chats followed by no-action from people at Gearbest I had to cancel my order and request a refund (which was received on time).
I bought item ******* (Xiaomi Mi Notebook Pro) on a flash sale during 2018 Black Friday period, with a discount of 40%.
GearBest sold an item they didn't have in stock and they didn't care about restocking it, I can only imagine how many other costumers they made fun of... totally disrespectful behavior. How it is possible for a company with such great resources as Gearbest to not even try and resupply an item that was so hard sold is out of my understandings.
The only logic conclusion is that Gearbest just doesn't care about its costumers.
Two reasons for this ONE STAR rating:
- an item exchange or a refund is not a valid solution to this issue since Gearbest had both the possibility and time (I waited 3 months on their promises) to restock the item they sold: they just didn't want to / care to. (for reference bought item was Xiaomi Mi Notebook Pro i7-8550U, it has just been released and will not be out of production anytime soon)
- offering an exchange for an item discounted by 40% with other items that have no discount is just unacceptable and pointless, really is playing your customers as fools.
I will never (try to) buy again from this untrustable company and I will be sure to leave negative reviews about my experience in every review-site I can find: so that other potential costumers will be warned.
Hopefully in the future this will stop Gearbest to keep violating the trust of its buyers without taking responsibility for it.
Já fiz duas compras no site Gearbest e fiquei muito satisfeito. Recentemente comprei um produto e a entrega foi realizada dentro do esperado.
The order is divided into three orders and all arrived by DHL, very well... Although they took a while to send.
The first package was sent on January 28 and the last one was received on March 11... They had a lack of stock.
By DHL they arrive in Mexico in 5 days
My order number: **************219
No doubt it is one of the safest stores today, the gearbest has been very successful with its quality store, great prices and great service, I am satisfied and will continue to buy from the store for a long time, I simply love this store!
This earphones are amazing they have a very surrounding sound system and great bass level. I really love the shipping options on Gearbest when shipping to my country South Africa. I compared prices with other sites and Gearbest had the best prices. Shipping was cheaper than other sites and it was quick too which is why I like buying from Gearbest. The priority line shipping option is my favorite, this option is not expensive and is rather quick taking two weeks or less compared to Post office shipping option. This plus the crazy discounts and rewards puts this site as my number 1 international online shopping site.
All Gearbest needs to do though is add more products we need more MORE MORE HAHAHAHA"
Unacceptable waiting time, customer service is horrible!
2 months, and I'm still waiting for my order. It took them 18 days to dispatch the item, which they never told me. Today was the first time, I was actually able to talk to someone, previously they didn't give me a straight answers or they ignored me. Still, the person on the phone could not give me a valid reason for the delay. They talk about 30-35 business days as estimated time for delivery, which is still overdue today! They don't offer any compensations for their horrid service, this is an absolute joke!
UPDATE: 12th of March, STILL WAITING! They don't allow me to cancel the order either!
Dear Katalin,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please note that the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other extenuating circumstances.
The shipping time frame is valid regardless of the tracking site updates and availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center.
We have sent a message to you about your case via our Support Center.
Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center
Excellent services, fast shipping, can find almost everything what you want. Especially electronics and mobile devices for very good prices.
I'm very happy to shop at Gearbest. Affordable prices, as well as shipping options which in my opinion are very affordable
Do you need an excellent seller on internet? Yeahhh you have find it, Gearbest.com. It's an excellent shop online. I am very happy
To have found it, especially for my electronic hooby, but you can find anything. There are drills, clocks, supplies, sportswear
Etc etc. Th eshipping is very faste and all prices are very good. The support center is very excellent and they are very fast to
Answer to all your requests. They have both tickets and live chat. Do you have a wish? Yeahh choose it.
I buy in gearbest since 2014 and never had problems. Just once i had an issue with order and they solved very quickly. Reccomend to everyone
Smartphones, gadjets, clothes
It all started with the purchase of mi band 2 and from there I became a customer of the gearbest. Everything went well, the delivery times were always fulfilled and everything was always in compliance. When I had problems, they promptly resolved. I recommend buying at gearbest due to good prices and good customer service.
I have been using Gearbest for about 3 years. They have a very wide range of products at very reasonable prices. Customer service is very good and shipping times are reasonable and for a small fee can be upgraded. I will continue to use them for the foreseeable future.
Sempre compro na loja nunca tive problemas sempre resolveram tudo e mandam a mercadoria muito rapido hoje mesmo comprei despacharam no mesmo dia aconselho a todos comprarem.
Gearbest ist a great Shop where you can buy a lot of cheap and great items. The Customerexperience is good and the customerservice help you very good and fast.
I was very happy with the service provided by GearBest. Description of the product was very clear and also the whole process from the moment of payment to the moment of delivery. Item came at very good quality, well packed and in a relatively short time shipping, especially when you are buying stuff to be sent to Poland. I totally recommend.
I have just made an order to GEARBEST, have not received the items just yet. The site seems honest, clean, and professional. Offering reasonable prices that anyone can dive into without hitting bottom. So far I feel comfortable as it is my first time. If all goes well, which I'm sure it will. I am going to continue my purchases with this company and recommend it to all and everyone I know. It takes patience, communication and trust to believe in a online business. MASTER the TACTIC of LEARNING!
SB, Mentone, Ca
GearBest is really good internet shop. I bought a ukulele. So I guess you can find there everything what you want. Buying process is very easy. Very often promotions helps you save your money. Fast shipping and good tracking.
The gearbest is the best online shopping store because it has very cheap prices and a huge quantity of products, I already made several orders through the site and I was satisfied with these orders.
I ordered a phone last year which never arrived due to a transporter
Error. Despite having paid the full insurance covereing this kind of
Issue, Gearbest refuses to reimburse me. Their client support is
Terrible, I sent them dozens of messages but they never did anything to
Help me. Three month later and I think I will never see my phone or my
Money back. Do not order from them, this is the worst service I ever
Experienced!
Dear Lionel,
We are sorry to hear you haven't received the order yet.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please note that our terms and conditions state all orders reported as "delivered" by shipping companies are considered delivered.
Kindly review more details of our terms and condition here: https://www.gearbest.com/about/terms-and-conditions.html
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We will deal with your issue in ticket T190*****2499.
Thank you for your collaboration.
Gearbest.com
I have more then 250 orders from Gearbest. The shop has become very bad in past two years. The points system is broken. Shipping date information on their product page is totally false. Do not order anything if you want to save your nerves. The lower prices are just not worth it. Their support is also constantly lying and prolonging the shipping dates. You can even expect that product you have bought will be shipped after a month ( and even never in some of my cases) and the processing time was promised to be 3 days!. I am really sick of their lies and won't be buying there anymore.
Dear Hrvoje,
Thank you for your comment.
GearBest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We will deal with your issue in ticket T190****1794.
Looking forward to hearing from you.
Gearbest.com
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrea,
Thank you for your order from us.
Gearbest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order.
Gearbest Customer Service Center