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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I discovered Gearbest through a Flashlight forum wherein I am a member. Since the online store was relatively new, I was reluctant at first to make a major purchase despite their very reasonable prices which can be lower than other established online stores.
To test the waters I ordered a very very cheap Credit Card sized pocket light which I was very curious about. Since the price was very low, I did not mind my order for a while since I did not know Gearbest that well yet and I expected that my order will be lost somewhere like what happened on some of my online purchases from other stores before.
When my order suddenly arrived, I realized that I did the right decision of buying from Gearbest. The light that I got was one of a kind - nobody will ever expect that something this thin can emit something. I can also carry the light practically wherever I go because being credit card sized, its fits snugly inside my wallet. Sure its beam is not strong enough to get me some serious lumens but it is bright enough to be seen in the dark - and this can spell a big difference when facing emergencies.
I had two more orders made - this time more valuable items - and my items arrived between 1 to two months. After that I had six more orders. All orders arrived except for one, a Convoy X3, which was lost in transit and GearBest sent me a XinTD X3 after paying half of its price, which was fine with me. The shipping this time, unfortunately, took between 2 to 3 and a half months.
All in all GearBest is fine. It had some problems along the way and have caused some inconvenience, but I'm happy with the products that I got.
Great choice, a detailed description, attentive support - recommend to everyone!
I bought a mini 0806 dashcam, a xiaomi band and a rear car camera, i was very satisfied with their services, fast and safe shipping, fast response to my questions, i will buy more items from Gearbest for sure. Thanks again and keep up the good work!
""Excellent store. Excellent processing and shipping time. The packaging is good too. The items came intact. They have great quality and are working as in the description. "A really really great website for technological gadgets, smartphones, computers or tablets. Very low prices for high quality products and efficient service really are able to remove any doubt on the purchase. Overall Excellent store. Definitely will recommend it." "
WW**************
I purchased a Quadcopter and some mini quad motors from Gearbest. Over all satisfied. Shipping time was as expected from China and the products were in good shape.
Wide range, easy navigation, fast delivery, attentive support. I recommend!
I have bought many things from Gearbest, mostly mobile phones and i have to say that all my orders came fast and everything were perfect. Everything was as described and most of the time they provide a coupon to give you some discount which is cool!
Now that i need aftersales support about a defective phone i have to say that the whole service is just a joke. I would say stay away!
Ordered item 1/22/2015 and still haven't seen it. Chat supposed to work 24/7 didn't work any of the several times we tried to contact and customer service responded only after dispute was placed. Finally got message they have up till 45 days delivery time!
I discovered Gearbest in December of 2014 while i was searching for a better price of an item I wanted to buy from another competitor.
Gearbest gives us the opportunity to shop interesting things at low prices with free shipping.
All items came well packed and in a good condition.
They offer a 45 day return policy.
Very good prices plus discount coupons on some goods:-)
Made my fourth Order (always got Tracking Details).
All Orders came on time and some even earlier:-)
In dealing with personnel problems the feedback was always perfect.
Gearbest is an excellent store with a large selection at best prices and truly the best online shopping experience.
I recommend it to all and I will continue to buy on GearBest.com.
It is not my last purchase and I will certainly make purchases in the future.
The best shopping experience i've ever had:-)
"Great shopping experience. Low prices, highest quality, customer service answered every time I have a question. The products I have ordered from them have been exactly what I ordered."
"it was good experience using GearBest, I like the good prices, delivery time, and the variety of both products & Deals
And what makes GearBest special is the:
" point systems ", which gave a good discounts
+
" getting products for free " "
The best shopping site with a large selection of cool things. I'm enjoying shopping from Gearbest electronics cigarettes, smartphones and many others gadgets in so low prices and i'm using free shipping with no problem till now. Ι recommend everyone to try their services that i'm completely satisfied.
I made several orders from Gearbest. The positive points:
- Useable site, with all of the usable information
- Product order excectly match the description
- Very good costumer service
- Low prices and high relaibility.
The negative points:
- The are not very pro active in informing about shipping status
- slow delivery times
Overall i'm quite satiefied with this site. They have very low prices and a good service, althought shipping is slow.
Cheap prices and a huge amount of Gadgets. With Flatrate-shipping you get free delivery but it take some time but that's ok and if you need the goods faster then just choose an other shipping method. That was not my last order at Gearbest.
Very satisfied with this service. Usually it takes around three weeks to receive orders. Never had any problems with them. Many items are cheaper than at other sites.
This is a very good site for shopping. I say it's the best one.
This website is truly the best online shopping, I recommend it to all and I will continue to buy on GearBest.com.
I have do my first experience in this site 1 month ago and I have receive my colis in a short time.
I ordered an 3 in 1 NOOSY Nano Sim Adapter ( Micro Sim + Nano Sim for iPhone 6 / iPhone 6 Plus / 5 / 4 / 4S) and I received and now I have order USB 2.0 Connected Keyboard PU Leather Protective Case for 9 inch Tablet and it's shipped out. The support is very fast and good. I recommended this site http://www.gearbest.com/
Gearbest is have the best seller service ever! They are so kind and helpful. So many times my orders are so fast I receive I love this site!
Awful site. The worst part is their customer service. They can barely understand anything you ask and will give you amazingly horrible explanations for why your order did not ship. There are much more reputable sites to order from
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Beckie,
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist. Please feel free to contact our support center. We will deal with it for you.
Best Regards
Customer Service