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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Philippines
2 reviews
3 helpful votes
Follow Jojo P.
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GearBest
March 1, 2015

I discovered Gearbest through a Flashlight forum wherein I am a member. Since the online store was relatively new, I was reluctant at first to make a major purchase despite their very reasonable prices which can be lower than other established online stores.

To test the waters I ordered a very very cheap Credit Card sized pocket light which I was very curious about. Since the price was very low, I did not mind my order for a while since I did not know Gearbest that well yet and I expected that my order will be lost somewhere like what happened on some of my online purchases from other stores before.

When my order suddenly arrived, I realized that I did the right decision of buying from Gearbest. The light that I got was one of a kind - nobody will ever expect that something this thin can emit something. I can also carry the light practically wherever I go because being credit card sized, its fits snugly inside my wallet. Sure its beam is not strong enough to get me some serious lumens but it is bright enough to be seen in the dark - and this can spell a big difference when facing emergencies.

I had two more orders made - this time more valuable items - and my items arrived between 1 to two months. After that I had six more orders. All orders arrived except for one, a Convoy X3, which was lost in transit and GearBest sent me a XinTD X3 after paying half of its price, which was fine with me. The shipping this time, unfortunately, took between 2 to 3 and a half months.

All in all GearBest is fine. It had some problems along the way and have caused some inconvenience, but I'm happy with the products that I got.

Date of experience: February 27, 2015
MD
1 review
0 helpful votes
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Great choice, a detailed description, attentive support - recommend to everyone!

Date of experience: February 27, 2015
Romania
1 review
0 helpful votes
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Best!
February 27, 2015

I bought a mini 0806 dashcam, a xiaomi band and a rear car camera, i was very satisfied with their services, fast and safe shipping, fast response to my questions, i will buy more items from Gearbest for sure. Thanks again and keep up the good work!

Date of experience: February 26, 2015
Turkiye
1 review
0 helpful votes
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Beautiful
February 27, 2015

Gearbest is both fast and reliable site. The products are original and really high-class. Prices? Almost for free :)

Date of experience: February 26, 2015
NL
1 review
0 helpful votes
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Best Online store
February 26, 2015

""Excellent store. Excellent processing and shipping time. The packaging is good too. The items came intact. They have great quality and are working as in the description. "A really really great website for technological gadgets, smartphones, computers or tablets. Very low prices for high quality products and efficient service really are able to remove any doubt on the purchase. Overall Excellent store. Definitely will recommend it." "

Date of experience: February 25, 2015
Illinois
1 review
0 helpful votes
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WW**************

I purchased a Quadcopter and some mini quad motors from Gearbest. Over all satisfied. Shipping time was as expected from China and the products were in good shape.

Date of experience: February 25, 2015
MD
1 review
0 helpful votes
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Wide range, easy navigation, fast delivery, attentive support. I recommend!

Date of experience: February 24, 2015
Greece
2 reviews
0 helpful votes
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I have bought many things from Gearbest, mostly mobile phones and i have to say that all my orders came fast and everything were perfect. Everything was as described and most of the time they provide a coupon to give you some discount which is cool!
Now that i need aftersales support about a defective phone i have to say that the whole service is just a joke. I would say stay away!

Date of experience: February 22, 2015
Georgia
1 review
0 helpful votes
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So dissappointed!
February 17, 2015

Ordered item 1/22/2015 and still haven't seen it. Chat supposed to work 24/7 didn't work any of the several times we tried to contact and customer service responded only after dispute was placed. Finally got message they have up till 45 days delivery time!

Date of experience: February 17, 2015
Germany
1 review
1 helpful vote
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I discovered Gearbest in December of 2014 while i was searching for a better price of an item I wanted to buy from another competitor.
Gearbest gives us the opportunity to shop interesting things at low prices with free shipping.
All items came well packed and in a good condition.
They offer a 45 day return policy.
Very good prices plus discount coupons on some goods:-)
Made my fourth Order (always got Tracking Details).
All Orders came on time and some even earlier:-)
In dealing with personnel problems the feedback was always perfect.
Gearbest is an excellent store with a large selection at best prices and truly the best online shopping experience.
I recommend it to all and I will continue to buy on GearBest.com.
It is not my last purchase and I will certainly make purchases in the future.
The best shopping experience i've ever had:-)

Date of experience: February 16, 2015
Turkiye
1 review
0 helpful votes
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"Great shopping experience. Low prices, highest quality, customer service answered every time I have a question. The products I have ordered from them have been exactly what I ordered."

Date of experience: February 16, 2015
Saudi Arabia
1 review
0 helpful votes
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"it was good experience using GearBest, I like the good prices, delivery time, and the variety of both products & Deals

And what makes GearBest special is the:
" point systems ", which gave a good discounts
+
" getting products for free " "

Date of experience: February 15, 2015
Greece
1 review
1 helpful vote
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The best shopping site with a large selection of cool things. I'm enjoying shopping from Gearbest electronics cigarettes, smartphones and many others gadgets in so low prices and i'm using free shipping with no problem till now. Ι recommend everyone to try their services that i'm completely satisfied.

Date of experience: February 15, 2015
NL
1 review
0 helpful votes
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I made several orders from Gearbest. The positive points:
- Useable site, with all of the usable information
- Product order excectly match the description
- Very good costumer service
- Low prices and high relaibility.

The negative points:
- The are not very pro active in informing about shipping status
- slow delivery times

Overall i'm quite satiefied with this site. They have very low prices and a good service, althought shipping is slow.

Date of experience: February 14, 2015
Germany
1 review
1 helpful vote
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Cheap prices and a huge amount of Gadgets. With Flatrate-shipping you get free delivery but it take some time but that's ok and if you need the goods faster then just choose an other shipping method. That was not my last order at Gearbest.

Date of experience: February 13, 2015
Texas
1 review
0 helpful votes
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Scammers
February 13, 2015

Scammers. I never received my product and they wil not return my email.

Date of experience: February 12, 2015
Lily L. — Gearbest Rep
over a year old

Dear Beckie,
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist. Please feel free to contact our support center. We will deal with it for you.
Best Regards
Customer Service

Washington
1 review
1 helpful vote
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Very satisfied with this service. Usually it takes around three weeks to receive orders. Never had any problems with them. Many items are cheaper than at other sites.

Date of experience: February 12, 2015
Morocco
1 review
0 helpful votes
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This is a very good site for shopping. I say it's the best one.
This website is truly the best online shopping, I recommend it to all and I will continue to buy on GearBest.com.
I have do my first experience in this site 1 month ago and I have receive my colis in a short time.
I ordered an 3 in 1 NOOSY Nano Sim Adapter ( Micro Sim + Nano Sim for iPhone 6 / iPhone 6 Plus / 5 / 4 / 4S) and I received and now I have order USB 2.0 Connected Keyboard PU Leather Protective Case for 9 inch Tablet and it's shipped out. The support is very fast and good. I recommended this site http://www.gearbest.com/

Date of experience: February 11, 2015
Turkiye
1 review
0 helpful votes
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Best seller service!
February 11, 2015

Gearbest is have the best seller service ever! They are so kind and helpful. So many times my orders are so fast I receive I love this site!

Date of experience: February 11, 2015
New Jersey
2 reviews
17 helpful votes
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Awful site
February 10, 2015

Awful site. The worst part is their customer service. They can barely understand anything you ask and will give you amazingly horrible explanations for why your order did not ship. There are much more reputable sites to order from

Date of experience: February 10, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom