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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
Follow Jamal S.
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GearBest is a really really awesome online store, They offer great deals.

As they sell a cool gadgets with a high quality and a low price!

If you are interested in shopping via Internet, then it could be awesome to try with these guys!

Date of experience: March 4, 2015
Egypt
1 review
0 helpful votes
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My overall experience with gearbest was amazing. Fast shipping and great customer care. I found the item I purchased packed very well. The item is exactly as I requested and the delivery time was good!
I ordered 3 elephone p6000 and I am happy with my purchase!
I recommend dealing with gearbest for everyone!

Date of experience: March 3, 2015
Canada
1 review
0 helpful votes
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Fast and simple.
March 5, 2015

I delt with GearBest for the first time and let me tell you it was simple and communication was fantastic. Will definitely use again..

Date of experience: March 3, 2015
Australia
1 review
0 helpful votes
Follow Nick G.
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GearBest have to one of the most efficient online retailers todays. GB have everything to offer from great search abilities, detailed order status, favourites, etc. everything that you need with an online retailer. Also GB has a great rewards program which you can use to purchase items

Date of experience: March 3, 2015
Spain
1 review
0 helpful votes
Follow balasa m.
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As i can see there are some people unhappy with gearbest services. Untill now i order more than 20 times. Im happy with it. Very cheap products. But also i am doing dropshipping from this site. So far no complain.

Date of experience: March 3, 2015
Morocco
1 review
0 helpful votes
Follow Amine B.
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It's about 6 months and i'm purchasing from GearBest, and from my experience I can say it's a really really awesome online store, It's sell very good quality product with a good price.

I like their support service, they answer in a fast period and all their answers are really clear and understandable!

The shipping methods that they offer are very safe, sometimes it can take a long time to delivery, But it rarely happen!

Anyways, I really recommend you to try this website and this service, you'll really love it!

Date of experience: March 3, 2015
GB
1 review
1 helpful vote
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"My Gearbest experience has been very good so far, after I ordered my first item it was packaged up and shipped out in under 3 days. This seems very good compared to other Chinese companies! I received a confirmation email telling me that my product had been shipped and also telling me all the shipping information. I also received an image of the package taken on a set of scales, I found this very cool as you know that they're thinking about you and they want to show you that your package is leaving intact. I also contacted customer services and the response, although it took some time to be replied to (5 days and also during the Chinese new year period), the information on the reply was very well written and also solved most of my problems. The Gearbest live chat, although it may take some time to be connected and replied to, it is very good as it runs 24/7 which is handy in the UK due to the time differences. The answer's are usually very clear. There is many complaints about the company on this website and my experience has been very good and the customer service is very friendly and the English is pretty good in the email and live chat replies.
I would definitely recommend this company to anyone else that want's cheap but quality products from an excellent Chinese company!
I would definitely recommend!"

Date of experience: March 3, 2015
Ukraine
1 review
0 helpful votes
Follow Vyacheslav F.
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Share good
March 3, 2015

Young and promising Chinese market.
Buy electronic cigarettes and accessories
Please coupons
If you have questions promptly respond and resolve problems
The last parcels of income in Ukraine for two weeks

Date of experience: March 3, 2015
RU
1 review
0 helpful votes
Follow Stanislav K.
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I make a purchase in a store GearBest, very long time for this time the store I was never disappointed
Everything is always held at the highest level
Shipping and Order Processing has always been fast, goods have always been well-packed
This store I have never had any problems
My last purchase
Excellent mp3 player RUIZU X02 4G
Have great sound player, the player can read a lot of formats, including APE, Flac
Player keeps the battery for a long time about 30 hours
Player perfectly assembled, excellent workmanship pleasant to hold, would recommend
I advise everyone to this store because prices are very pleased
I will continue to buy it

Date of experience: March 3, 2015
Italy
1 review
0 helpful votes
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Order was shipped fast, all work Well and the order was tasted before the shipping. Great seller, 5 star

Date of experience: March 2, 2015
Turkiye
2 reviews
0 helpful votes
Follow OGUZ H.
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I bought 4 products in two separate orders. The most expensive watch phone, the other was the sunglasses. Others were small order. Cargo should be sent to both cargo tracking is very smooth. I'm so glad I therefore do shopping. I believe we can do more shopping.

Thank Gearbest. Honest seller, with TIMELY DELIVERY AND COMMERCIAL CUSTOMERS CONCERNED SITE

Date of experience: March 2, 2015
Ukraine
1 review
0 helpful votes
Follow Evgeniy P.
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Support responds quickly. All problems can be solved. Shipping to Russia takes about a month. Prices may be lower if you find coupons on the forums. Would like to see more methods of payment for the Russians (Webmoney, QIWI, Yandex. Money etc.). Recent purchases very pleased. I have not found cheaper anywhere else.

Date of experience: March 2, 2015
Morocco
1 review
0 helpful votes
Follow adam E.
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Good item discriptions, and good prices.
Exactly what I ordered and was very happy with the quality of the products.
Fast shipping compared to other chines shops.
Goods received with a little delay,
Good quality of the offered products.
Uncomplicated and excellent service, excellent feedback.
Level of service and attitude to the client in a professional manner at all stages of the order by the client.
I am very satisfied with this shop.
Gearbest is now my favorite website to order cheap items from China.

Date of experience: March 2, 2015
Morocco
1 review
0 helpful votes
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Great store...
March 3, 2015

Salut à tous,
J'ai reçu ma commande le 31/01/2015 par POSTNL avec un $#*! de 10 jours que je pense qu'il est du à la douane parceque normalement avec POSNTL c'est juste 15 jours maximum J'ai commandé des accessoires pour mon VTT et un des articles n'etait pas en stock alors ils me l'ont envoyé aprés quelque jours avec POSTNL gratuitement sans frais supplementaire et ça c'est rare chez les boutiques en ligne où tu dois payer encore les frais de port si non on l'envoi sans numéro de suivi. Les articles sont en parfait état et bien emballé. Je compte passer une autre commande un telephone Ulefone Be Pro.

Date of experience: March 2, 2015
Belarus
1 review
0 helpful votes
Follow Maryna Y.
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Try gearbest
You will receive good items and service by cheep prices becouse
Gearbest collaborates with the group purchases and manufacturers

Date of experience: March 2, 2015
Belarus
1 review
0 helpful votes
Follow Andrei K.
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Best store
March 2, 2015

The best store. Did a lot of orders, sending very fast. Excellent discounts. Pleased technical support, always answer the questions don't have to wait all advise!

Date of experience: March 2, 2015
RU
1 review
0 helpful votes
Follow Jury Z.
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Very cool shop
March 2, 2015

GearBest- is very cool shop, which have very good products and it was delivered it very fast. The item selection is good so everybody will find something. The prices are cheap and with flatrate shipping there are no shipping costs. Delivery time is good, some orders arrived me faster than I thought. The live chat support is very fast, professional and kind. In the future I will place some more orders at GearBest

Date of experience: March 1, 2015
New York
1 review
4 helpful votes
Follow Gulnar K.
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BEWARE! This company is total scam!. I placed an order on Jan 9 - cell phone battery. So far nothing. In correspondence they do lots of lame-excuses - do not trust them. If you did - open a dispute - no matter how long it passed to be secure. I try to put this comments on all review sites. Please spend more on more trustful online sites, than loose it."

Date of experience: March 1, 2015
Lily L. Gearbest Rep
over a year old

Dear customer,

We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.

I have checked it for you and it seems that the shipping company haven't update the information, we will contact the shipping company soon to check it for you.

We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.

Best Regards
Customer Service

Romania
1 review
0 helpful votes
Follow Apostol C.
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Great price, quality product, delivered from China to Romania 22 days. I will buy more items from Gearbest for sure.

Date of experience: March 1, 2015
GB
3 reviews
6 helpful votes
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Came across Gearbest whilst looking for a Elephone P3000S, and this site came up with the item at a sale price, and therefore cheaper than most other places. Was dubious as i have had bad experiences with other far east companies, but new paying through Paypal my money was secure. So i ordered the phone, paid for expedited shipping then sat back waited and hoped! The following day i had an email from DHL with my shipping number and in 6 days, YES ONLY SIX DAYS, my new phone was in my hand. I did, unfortunately have to pay a further £19 GBP in customs fees, but still got the item cheaper in total than other websites had offered it at basic. My experience was faultless, and i would use them again without hesitation, but i would recommend expedited shipping, and taking in to account any customs fees you may incur.

Date of experience: February 28, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom