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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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GearBest is a really really awesome online store, They offer great deals.
As they sell a cool gadgets with a high quality and a low price!
If you are interested in shopping via Internet, then it could be awesome to try with these guys!
My overall experience with gearbest was amazing. Fast shipping and great customer care. I found the item I purchased packed very well. The item is exactly as I requested and the delivery time was good!
I ordered 3 elephone p6000 and I am happy with my purchase!
I recommend dealing with gearbest for everyone!
I delt with GearBest for the first time and let me tell you it was simple and communication was fantastic. Will definitely use again..
GearBest have to one of the most efficient online retailers todays. GB have everything to offer from great search abilities, detailed order status, favourites, etc. everything that you need with an online retailer. Also GB has a great rewards program which you can use to purchase items
As i can see there are some people unhappy with gearbest services. Untill now i order more than 20 times. Im happy with it. Very cheap products. But also i am doing dropshipping from this site. So far no complain.
It's about 6 months and i'm purchasing from GearBest, and from my experience I can say it's a really really awesome online store, It's sell very good quality product with a good price.
I like their support service, they answer in a fast period and all their answers are really clear and understandable!
The shipping methods that they offer are very safe, sometimes it can take a long time to delivery, But it rarely happen!
Anyways, I really recommend you to try this website and this service, you'll really love it!
"My Gearbest experience has been very good so far, after I ordered my first item it was packaged up and shipped out in under 3 days. This seems very good compared to other Chinese companies! I received a confirmation email telling me that my product had been shipped and also telling me all the shipping information. I also received an image of the package taken on a set of scales, I found this very cool as you know that they're thinking about you and they want to show you that your package is leaving intact. I also contacted customer services and the response, although it took some time to be replied to (5 days and also during the Chinese new year period), the information on the reply was very well written and also solved most of my problems. The Gearbest live chat, although it may take some time to be connected and replied to, it is very good as it runs 24/7 which is handy in the UK due to the time differences. The answer's are usually very clear. There is many complaints about the company on this website and my experience has been very good and the customer service is very friendly and the English is pretty good in the email and live chat replies.
I would definitely recommend this company to anyone else that want's cheap but quality products from an excellent Chinese company!
I would definitely recommend!"
Young and promising Chinese market.
Buy electronic cigarettes and accessories
Please coupons
If you have questions promptly respond and resolve problems
The last parcels of income in Ukraine for two weeks
I make a purchase in a store GearBest, very long time for this time the store I was never disappointed
Everything is always held at the highest level
Shipping and Order Processing has always been fast, goods have always been well-packed
This store I have never had any problems
My last purchase
Excellent mp3 player RUIZU X02 4G
Have great sound player, the player can read a lot of formats, including APE, Flac
Player keeps the battery for a long time about 30 hours
Player perfectly assembled, excellent workmanship pleasant to hold, would recommend
I advise everyone to this store because prices are very pleased
I will continue to buy it
Order was shipped fast, all work Well and the order was tasted before the shipping. Great seller, 5 star
I bought 4 products in two separate orders. The most expensive watch phone, the other was the sunglasses. Others were small order. Cargo should be sent to both cargo tracking is very smooth. I'm so glad I therefore do shopping. I believe we can do more shopping.
Thank Gearbest. Honest seller, with TIMELY DELIVERY AND COMMERCIAL CUSTOMERS CONCERNED SITE
Support responds quickly. All problems can be solved. Shipping to Russia takes about a month. Prices may be lower if you find coupons on the forums. Would like to see more methods of payment for the Russians (Webmoney, QIWI, Yandex. Money etc.). Recent purchases very pleased. I have not found cheaper anywhere else.
Good item discriptions, and good prices.
Exactly what I ordered and was very happy with the quality of the products.
Fast shipping compared to other chines shops.
Goods received with a little delay,
Good quality of the offered products.
Uncomplicated and excellent service, excellent feedback.
Level of service and attitude to the client in a professional manner at all stages of the order by the client.
I am very satisfied with this shop.
Gearbest is now my favorite website to order cheap items from China.
Salut à tous,
J'ai reçu ma commande le 31/01/2015 par POSTNL avec un $#*! de 10 jours que je pense qu'il est du à la douane parceque normalement avec POSNTL c'est juste 15 jours maximum J'ai commandé des accessoires pour mon VTT et un des articles n'etait pas en stock alors ils me l'ont envoyé aprés quelque jours avec POSTNL gratuitement sans frais supplementaire et ça c'est rare chez les boutiques en ligne où tu dois payer encore les frais de port si non on l'envoi sans numéro de suivi. Les articles sont en parfait état et bien emballé. Je compte passer une autre commande un telephone Ulefone Be Pro.
Try gearbest
You will receive good items and service by cheep prices becouse
Gearbest collaborates with the group purchases and manufacturers
The best store. Did a lot of orders, sending very fast. Excellent discounts. Pleased technical support, always answer the questions don't have to wait all advise!
GearBest- is very cool shop, which have very good products and it was delivered it very fast. The item selection is good so everybody will find something. The prices are cheap and with flatrate shipping there are no shipping costs. Delivery time is good, some orders arrived me faster than I thought. The live chat support is very fast, professional and kind. In the future I will place some more orders at GearBest
BEWARE! This company is total scam!. I placed an order on Jan 9 - cell phone battery. So far nothing. In correspondence they do lots of lame-excuses - do not trust them. If you did - open a dispute - no matter how long it passed to be secure. I try to put this comments on all review sites. Please spend more on more trustful online sites, than loose it."
Great price, quality product, delivered from China to Romania 22 days. I will buy more items from Gearbest for sure.
Came across Gearbest whilst looking for a Elephone P3000S, and this site came up with the item at a sale price, and therefore cheaper than most other places. Was dubious as i have had bad experiences with other far east companies, but new paying through Paypal my money was secure. So i ordered the phone, paid for expedited shipping then sat back waited and hoped! The following day i had an email from DHL with my shipping number and in 6 days, YES ONLY SIX DAYS, my new phone was in my hand. I did, unfortunately have to pay a further £19 GBP in customs fees, but still got the item cheaper in total than other websites had offered it at basic. My experience was faultless, and i would use them again without hesitation, but i would recommend expedited shipping, and taking in to account any customs fees you may incur.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear customer,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have checked it for you and it seems that the shipping company haven't update the information, we will contact the shipping company soon to check it for you.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service