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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Bangladesh
4 reviews
0 helpful votes
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Facebook
August 1, 2019

Facebook is good. Everyone like it. So gearbest with Facebook. Fast and verified. We can find varieties of products.

Date of experience: July 27, 2019
Brazil
1 review
0 helpful votes
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MINHA COMPRA/ MY PURCHASE
July 28, 2019

Minha compra foi bem sucedida e sempre tive um bom suporte no chat./ My purchase was successful and I always had good chat support.

Date of experience: July 27, 2019
India
1 review
0 helpful votes
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Gearbest is the Best
July 28, 2019

Been shopping with gearbest for more than a year now. It's been an extremely a happy experience with them. All the products that I've ordered & received have matched the description & shipping has never failed me, reaches as described.
Go for Gearbest!

Date of experience: July 27, 2019
Brazil
1 review
0 helpful votes
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Insane discount
July 28, 2019

I always shop at gearbest,
I live in Brazil and I receive all products with a great delivery time.
The last purchase I made got an insane 70% off two coats.
Never seen anything like it on other shopping sites

Date of experience: July 27, 2019
Greece
1 review
0 helpful votes
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Gearbest
July 28, 2019

High product quallity, nice site design. Shipping time 30-40 days allways on time. Customer support is always friendly and helpfull.

Date of experience: July 27, 2019
Germany
1 review
0 helpful votes
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Good site
July 28, 2019

Is a very good site to buy from china guaranteed. The experience was excelent. Had support competent

Date of experience: July 27, 2019
Spain
1 review
0 helpful votes
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IT WAS OK
July 28, 2019

I made an order with Gearbest and received it without many issues. The quality of the product is fine.

Date of experience: July 27, 2019
Azerbaijan
1 review
0 helpful votes
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Delivery 4 weeks via unregistered air mail. Earphones in good condition and original. Still work fine. I hope will work for a long time. I bought 2 pcs with Coupon in 11.11 (7.98 USD for 2 PCS)

Date of experience: July 27, 2019
Morocco
1 review
0 helpful votes
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Best service and best productes!
July 28, 2019

I never had an issue with buying from Gearbest and the Customer Service is just amazing. I really advise by Gearbest for all who is looking for a confident and professional online shopping site

Date of experience: July 27, 2019
Portugal
1 review
0 helpful votes
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Gearbest
July 28, 2019

The best online shop to buy!
The items are the best ones I ever buy!
The best shop and its his very safety

Date of experience: July 27, 2019
Portugal
1 review
0 helpful votes
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Excellence
July 28, 2019

Very good platform and very easy to use. Good quality-price products. Highly recommend it for everyone.

Date of experience: July 27, 2019
Brazil
1 review
0 helpful votes
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Best place to shop.
July 28, 2019

My past and present experience buying from Gearbest has been marvelous. They are serious, profissional and always seek client satisfaction.
They have the best prices and great products in China. Congratulations Gearbest.

Date of experience: July 27, 2019
Brazil
1 review
0 helpful votes
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Bought three different items from three different suppliers and they just packed everything in one box and charged me a dirty cheap price. Needed a very specific set of items and they were the only one to provide me with so cheap shipping price.

Date of experience: July 27, 2019
Washington
1 review
0 helpful votes
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I'm buying at gearbest not for the first time, and this store suits me completely. The purchased backpack was delivered very quickly, the quality completely satisfied me. Also here you can earn bonus points, which you can then spend when buying other goods - when buying this backpack I managed to save 30% of its initial value, which I am very happy about.

Date of experience: July 27, 2019
Brazil
1 review
0 helpful votes
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Gearbest a melhor
July 28, 2019

Muito boa, facil de comprar, tem varios produtos de qualidade, excelente, pra mim ela é a numero "1" eu recomendo...!

Date of experience: July 26, 2019
Honduras
1 review
0 helpful votes
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The best store ever
July 28, 2019

The best shopping experience I have had on time shipments well packaged products and according to the order

Date of experience: July 26, 2019
Mexico
1 review
0 helpful votes
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GREAT
July 28, 2019

I have been buying many things with Gearbest, they have good prices and the shipping time is short.
I recommend to buy here

Date of experience: July 26, 2019
Germany
1 review
0 helpful votes
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I like Gearbest
July 28, 2019

The shop offers different warehouses and the shipping methods for most of the items.
I ordered a Xiaomi Mijia Smart Multi-functional Gateway and different sensor which work great with EU adapter and was the basis to control more sensors and the xiaomi robot.

Date of experience: July 26, 2019
Portugal
1 review
0 helpful votes
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Gearbest = The best
July 28, 2019

Gearbest is just awesome! Good products, very good quality at good prices! There are always products with Flash Sale which makes the prices even more attractive! Shipping is fast and I have never had any problems with shipping. The support is very good and always ready to help and solve any problem.
I recommend Gearbest at 100%!

Date of experience: July 26, 2019
Italy
1 review
0 helpful votes
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Fantastic Gearbest
July 28, 2019

I have purchased many articles on Gearbest and I am very happy. The merchandise has always arrived on time, sellers have always been available for contacts and clarifications. The prices are excellent and the selection of items is vast. I highly recommend Gearbest

Date of experience: July 26, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom