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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Minha compra foi bem sucedida e sempre tive um bom suporte no chat./ My purchase was successful and I always had good chat support.
Been shopping with gearbest for more than a year now. It's been an extremely a happy experience with them. All the products that I've ordered & received have matched the description & shipping has never failed me, reaches as described.
Go for Gearbest!
I always shop at gearbest,
I live in Brazil and I receive all products with a great delivery time.
The last purchase I made got an insane 70% off two coats.
Never seen anything like it on other shopping sites
High product quallity, nice site design. Shipping time 30-40 days allways on time. Customer support is always friendly and helpfull.
Is a very good site to buy from china guaranteed. The experience was excelent. Had support competent
Delivery 4 weeks via unregistered air mail. Earphones in good condition and original. Still work fine. I hope will work for a long time. I bought 2 pcs with Coupon in 11.11 (7.98 USD for 2 PCS)
I never had an issue with buying from Gearbest and the Customer Service is just amazing. I really advise by Gearbest for all who is looking for a confident and professional online shopping site
Very good platform and very easy to use. Good quality-price products. Highly recommend it for everyone.
My past and present experience buying from Gearbest has been marvelous. They are serious, profissional and always seek client satisfaction.
They have the best prices and great products in China. Congratulations Gearbest.
Bought three different items from three different suppliers and they just packed everything in one box and charged me a dirty cheap price. Needed a very specific set of items and they were the only one to provide me with so cheap shipping price.
I'm buying at gearbest not for the first time, and this store suits me completely. The purchased backpack was delivered very quickly, the quality completely satisfied me. Also here you can earn bonus points, which you can then spend when buying other goods - when buying this backpack I managed to save 30% of its initial value, which I am very happy about.
Muito boa, facil de comprar, tem varios produtos de qualidade, excelente, pra mim ela é a numero "1" eu recomendo...!
The best shopping experience I have had on time shipments well packaged products and according to the order
The shop offers different warehouses and the shipping methods for most of the items.
I ordered a Xiaomi Mijia Smart Multi-functional Gateway and different sensor which work great with EU adapter and was the basis to control more sensors and the xiaomi robot.
Gearbest is just awesome! Good products, very good quality at good prices! There are always products with Flash Sale which makes the prices even more attractive! Shipping is fast and I have never had any problems with shipping. The support is very good and always ready to help and solve any problem.
I recommend Gearbest at 100%!
I have purchased many articles on Gearbest and I am very happy. The merchandise has always arrived on time, sellers have always been available for contacts and clarifications. The prices are excellent and the selection of items is vast. I highly recommend Gearbest
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

