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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest, is the best sales site in the world, besides being an example of respect for its customers, the products are of extreme quality and fair price. Gearbest, com is an example of e-commerce for international purchases, the American e-commerce site Amazon loses in serving and respecting its customers and answering questions, compliments and criticism, and Gerarbest.com wins from Amazon for the price and quality of the products, and Gearbest.com quickly ships the products to over 180 countries around the world.
I congratulate Gearbest.com for working on excellence, respect and honesty for customers around the world. "
ótimos produtos, bom acabamento, além da grande variedade de produtos, e valor justo, suporte ao cliente rápida, resposta clara e objetiva, recomendo...
Really good store. Good prices, fast shipping. A lot of discounts so you can get a lot of items cheaper than anywhere else. I have made many orders there and never had problems.
Gearbest.com is one of the best online shops i've ever tried.
Relatively quick shipments to italy (i am italian) and very low costs.
Great post-sale support.
I make order from Gearbest and I choose Xiaomi Note 7. I received shipment very quickly and good packed. Everything was fine, and I was wainting only 3 weeks. I can recommend this site
Reliable place. It has several sellers, including some brands sell directly through the site. There is no going wrong. The purchases have insurance and various types of freight. I bought melamine sponges and it arrived surprisingly fast. Soon I will buy more.
Sempre faço importação pela gearbest, os melhor preço e promoções, aceita o Meliuz para retorno de dinheiro, sempre que foi preciso resolver algo ele sempre atendem bem e rápido
Gearbest.com is an excellent store. Communication is at a high level. Shipment received and very well packaged. They ship to Portugal. I recommend this seller.
Fast delivery on free shipping methold
And cheap with great support
I recommended it if you want to buy
Gearbest is is the best online store and their customer service is excellent. No problem form for placing the order
Their products are good with low prices, the shipping is very fast and the customer service is very good i have bought in this store since 2017 and i no had any problem.
I am satisfied with the products I have ordered from GearBest.
I got everytime exactly what I was looking for.
The packages arrived fast in time.
I had no issues so far.
Thank you.
I am from Bulgaria. I have been a client of this online store for over two years. I regularly order a wide variety of goods (electronics; kitchen appliances; home and garden products, etc.). Everything I've received so far works perfectly, at low prices. This is one of the few sites that can be trusted.The products are guaranteed and arrive relatively quickly even on a regular order. I recommend this site to anyone.
Fair prices, good sales, easy to buy with PayPal and with an intuitive app. There could be more updates about the preparation to ship and the shipping could be faster.
I had the good experience to buy some incredible products in GEARBEST. For this time I had my products very quickly and alright.
After having ordered numerous products from this very dedicated website, I can confidently say that Gearbest has the best offers both in terms of price and shipment quality.
This site have almost everything in very good price with great communication, excellent after sales services.
Gearbest is my primary shop, when i want something first i search Gearbest site.
Thank you for your support all this years
Perfect Packaging and delivering. No complains. Just in time. The product works fine. If I would know in advance at what time the product would drop at home, then would be more than perfect.
Secure site with huge variety of products and great prices. I usually buy and never had a problem.
Last time I bought the Xiaomi Mi AirDots and received it in about 15 days in Brazil. Payment by creditcard, with any problem.
The customer service center is very responsive and willing to remedy any problems quickly. I highly recommend.
I ordered a lot of things from Gearbest and I am satisfied totally.
However maybe some problems occur, but the customer care support will solve it completely. Fast shipping, great products, and reliable communication.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

