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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I noticed that Gearbest is going to be more and more popular in my country. I registered and I bought a few items eg smartphones, electronical gadgets, toys, etc. I am satisfied a lot.
I can recommend all of you shopping in this store, because all products have arrived on time, they have good quality products, very good quality of service.
I recommended Gearbest also to my friends and all of them are happy with that. For sure I will buy more items in this store!
My new phone Xiaomi Redmi Note 7 arrived very fast.
Gearbest is the best :) But from the beginning I noticed that Gerabest is going to be more and more popular in my country. I registered and I bought a few items eg smartphones, electronical gadgets, toys, etc. I am satisfied a lot.
I can recommend all of you shopping in this store, because all products have arrived on time, they have good quality products, very good quality of service.
I recommended Gearbest also to my friends and all of them are happy with that. For sure I will buy more items in this store!
When i started buying at Gearbest, i was very pleased the way they handle the products i wanted. When i ever needed a support ticket, they they answered me cordially until solved. Its my best source for buying stuff outside my country.
I purchased many product from it, never had any problem cause the cutomers service is very responsive
I have been shopping for quite some time from GearBest and they make me feel like a valued customer/ buyer.
I've been shoping there for almost two years, and I'm very pleased with prices and support. Also processing and shipping time is much faster than in some other shops.
Melhor site de lojas da China!
Nunca tive problemas e sempre que precisei de algo, um jeito de me sentir melhor. O suporte deles é um grande esforço para os seus clientes. Moro no Brasil e o mesmo que eles mandam tudo certinho. Como compras, mas pretendo comprar mais em breve. Abraços e boa sorte!
Lucas Silva.
Ottimo servizio ricevuto dal sito sia per spedizione che per prodotto e assistenza. Ricevuto sempre tutto in orario e senza mai nessun problema. Qualsiasi bisogno di modifica basta scrivere in chat e tutto viene sistemato subito. Consigliato!
Paul Mcleod - I love shopping at gearbest you can save alot of money by using this website and the other thing i love about gearbest is the items and products found at gearbest are cheap and different that normal websites here in the uk, so you will always find something you want to buy if its not a drone it will be something else crazy that you don't see in other countries. I purchased the all new and world wide hyped snore circle made by surgeons and doctors have not had time to use it yet but i paid 1/4 of the full price by using gearbest!
Gearbest it´s simple to buy and have a lot of products that you need, specially eletronics. The support team always helping to give the best experience.
It is a perfect site to buy what you want, without risk.
I have no regrets so far from my epxerience in buying stuff from Gearbest. Items arrive on time. The pricing is low and customer service is great. I recommend them.
I have a Gearbest account for a long time. There is a lot of electronics that I often order. Orders are quickly realized, shipments are well packed for transport. It still has not happened that the goods arrived damaged. For more expensive orders, shipments are free. There is a very nice program to collect points that can later be used to reduce the price of a product up to 30% of the price. Communication with the service is good, they write back quickly, try to solve the problem and not ignore it. If a long time has to wait for a shipment, they always offer some compensation. I was ordering a lot of especially the phones that always arrived and they were what I ordered. I can recommend the Gearbest store which is trying to be better and better.
"Gearbest is a sensational, very attentive saleswoman who is always there to answer any questions you may have, she really is very helpful. Your producer what to say right? Nothing to complain about, they are of great quality, super fast delivery to a seller from another country. Why buy at geabest? Simple, everything there is much cheaper than in Brazil or any other country, simply they sell the best products, besides being unique and easily accessible financially. Super recommend mainly to Brazilians."
I have multiple experiences with Gearbest, i have order multiple times from gearbest. Cables, toys and other stuff, i was very satisfied with the shipment, product quality and customer services is at high level.
Highly recommend. They have very often promotions and i have bought many times one of those products which i have monitored for couple of days.
It is ship and it works perfectly. I don't have nothing to complain about. The product was what I expected, it was fast and the payment occurred very normally.
I recommend this seller
Very good experience
I have bought many many times and have always been satisfied
Very happy with this site! Just order Slim Soft TPU Case and 9H Tempered Glass Film ( **************717 order) - for my redmi note 7, I was very pleased with items! Work perfect, get very quickly in my home!. Recommend this site!
The offers and prices drop that you find in gearbest can't be anywhere "like flash deals section" overall they deserve to get 5 stars vote.
This site is always fun to visit. I can easily spend an hour or two there and i just keep adding things to my cart. When i go to checkout, i'm always worried it will be too much money, but their prices are so good
Hello, I am happy to share my shopping experience from Gearbest, which started two years ago and can be compared to my experience in the following:
- Customer service is good compared to other sites in terms of speed in response and effectiveness
- For products their price is suitable for something especially when you take advantage of coupon or fast selling offers.
- Good quality products with few exceptions are solved with support problem.
Excelente site de compras, bons preços, grande diversificação, com bom suporte e rápido atendimento aos clientes.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

