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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

ak a.
Poland
1 review
0 helpful votes
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Gearbest is the best :) Xiaomi Redmi Note 7
August 2, 2019
Updated review

I noticed that Gearbest is going to be more and more popular in my country. I registered and I bought a few items eg smartphones, electronical gadgets, toys, etc. I am satisfied a lot.
I can recommend all of you shopping in this store, because all products have arrived on time, they have good quality products, very good quality of service.
I recommended Gearbest also to my friends and all of them are happy with that. For sure I will buy more items in this store!
My new phone Xiaomi Redmi Note 7 arrived very fast.

Date of experience: August 1, 2019

Gearbest is the best :)
January 5, 2018
Previous review

Gearbest is the best :) But from the beginning I noticed that Gerabest is going to be more and more popular in my country. I registered and I bought a few items eg smartphones, electronical gadgets, toys, etc. I am satisfied a lot.
I can recommend all of you shopping in this store, because all products have arrived on time, they have good quality products, very good quality of service.
I recommended Gearbest also to my friends and all of them are happy with that. For sure I will buy more items in this store!

Date of experience: January 5, 2018
Brazil
1 review
0 helpful votes
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Very attentive
August 2, 2019

When i started buying at Gearbest, i was very pleased the way they handle the products i wanted. When i ever needed a support ticket, they they answered me cordially until solved. Its my best source for buying stuff outside my country.

Date of experience: August 1, 2019
Morocco
1 review
0 helpful votes
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Very professional website
August 2, 2019

I purchased many product from it, never had any problem cause the cutomers service is very responsive

Date of experience: August 1, 2019
Poland
1 review
0 helpful votes
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A trustworthy site
August 4, 2019

I have been shopping for quite some time from GearBest and they make me feel like a valued customer/ buyer.

Date of experience: August 1, 2019
Poland
1 review
0 helpful votes
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Good Experience
August 4, 2019

I've been shoping there for almost two years, and I'm very pleased with prices and support. Also processing and shipping time is much faster than in some other shops.

Date of experience: August 1, 2019
Brazil
1 review
0 helpful votes
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Melhor site de lojas da China!

Nunca tive problemas e sempre que precisei de algo, um jeito de me sentir melhor. O suporte deles é um grande esforço para os seus clientes. Moro no Brasil e o mesmo que eles mandam tudo certinho. Como compras, mas pretendo comprar mais em breve. Abraços e boa sorte!
Lucas Silva.

Date of experience: August 1, 2019
Italy
1 review
0 helpful votes
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Ottimo servizio
August 2, 2019

Ottimo servizio ricevuto dal sito sia per spedizione che per prodotto e assistenza. Ricevuto sempre tutto in orario e senza mai nessun problema. Qualsiasi bisogno di modifica basta scrivere in chat e tutto viene sistemato subito. Consigliato!

Date of experience: August 1, 2019
GB
2 reviews
0 helpful votes
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Paul Mcleod - I love shopping at gearbest you can save alot of money by using this website and the other thing i love about gearbest is the items and products found at gearbest are cheap and different that normal websites here in the uk, so you will always find something you want to buy if its not a drone it will be something else crazy that you don't see in other countries. I purchased the all new and world wide hyped snore circle made by surgeons and doctors have not had time to use it yet but i paid 1/4 of the full price by using gearbest!

Date of experience: August 1, 2019
Brazil
1 review
0 helpful votes
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Good Shop to find what you want
August 2, 2019

Gearbest it´s simple to buy and have a lot of products that you need, specially eletronics. The support team always helping to give the best experience.

It is a perfect site to buy what you want, without risk.

Date of experience: August 1, 2019
Malawi
1 review
0 helpful votes
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Great website
August 2, 2019

I have no regrets so far from my epxerience in buying stuff from Gearbest. Items arrive on time. The pricing is low and customer service is great. I recommend them.

Date of experience: August 1, 2019
Poland
1 review
0 helpful votes
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A cool store with good prices.
August 2, 2019

I have a Gearbest account for a long time. There is a lot of electronics that I often order. Orders are quickly realized, shipments are well packed for transport. It still has not happened that the goods arrived damaged. For more expensive orders, shipments are free. There is a very nice program to collect points that can later be used to reduce the price of a product up to 30% of the price. Communication with the service is good, they write back quickly, try to solve the problem and not ignore it. If a long time has to wait for a shipment, they always offer some compensation. I was ordering a lot of especially the phones that always arrived and they were what I ordered. I can recommend the Gearbest store which is trying to be better and better.

Date of experience: August 1, 2019
Brazil
1 review
0 helpful votes
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Gearbest produt
August 2, 2019

"Gearbest is a sensational, very attentive saleswoman who is always there to answer any questions you may have, she really is very helpful. Your producer what to say right? Nothing to complain about, they are of great quality, super fast delivery to a seller from another country. Why buy at geabest? Simple, everything there is much cheaper than in Brazil or any other country, simply they sell the best products, besides being unique and easily accessible financially. Super recommend mainly to Brazilians."

Date of experience: August 1, 2019
Ireland
1 review
0 helpful votes
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I have multiple experiences with Gearbest, i have order multiple times from gearbest. Cables, toys and other stuff, i was very satisfied with the shipment, product quality and customer services is at high level.
Highly recommend. They have very often promotions and i have bought many times one of those products which i have monitored for couple of days.

Date of experience: August 1, 2019
Portugal
1 review
0 helpful votes
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It works perfectly.
August 2, 2019

It is ship and it works perfectly. I don't have nothing to complain about. The product was what I expected, it was fast and the payment occurred very normally.

Date of experience: August 1, 2019
Italy
1 review
0 helpful votes
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Reccomanded
August 2, 2019

I recommend this seller
Very good experience
I have bought many many times and have always been satisfied

Date of experience: August 1, 2019
Spain
1 review
0 helpful votes
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Awesome
August 2, 2019

Very happy with this site! Just order Slim Soft TPU Case and 9H Tempered Glass Film ( **************717 order) - for my redmi note 7, I was very pleased with items! Work perfect, get very quickly in my home!. Recommend this site!

Date of experience: August 1, 2019
Poland
1 review
0 helpful votes
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Site with free shipping
August 4, 2019

The offers and prices drop that you find in gearbest can't be anywhere "like flash deals section" overall they deserve to get 5 stars vote.

Date of experience: July 31, 2019
Poland
1 review
0 helpful votes
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Always get fun stuff
August 4, 2019

This site is always fun to visit. I can easily spend an hour or two there and i just keep adding things to my cart. When i go to checkout, i'm always worried it will be too much money, but their prices are so good

Date of experience: July 31, 2019
Morocco
1 review
0 helpful votes
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Excellente
August 2, 2019

Hello, I am happy to share my shopping experience from Gearbest, which started two years ago and can be compared to my experience in the following:
- Customer service is good compared to other sites in terms of speed in response and effectiveness
- For products their price is suitable for something especially when you take advantage of coupon or fast selling offers.
- Good quality products with few exceptions are solved with support problem.

Date of experience: July 31, 2019
Brazil
1 review
0 helpful votes
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Excelente site de compras
August 2, 2019

Excelente site de compras, bons preços, grande diversificação, com bom suporte e rápido atendimento aos clientes.

Date of experience: July 31, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom