Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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GearBest is the best. The shipping is very fast! I took my order in about 13 days after orderit's faster than in the description.
Last order Ive received from this shop is protective cover for my Xiaomi PowerBank *******.
Price was best in the internet
Shipping - 1 month
That was not the first, and definitely not the last order from gearbest.
W**************
Cheap product, fast delivery and good quality, gearbest is a very nice website wherein it gives beneficial to mankind due to its products low prices but excellent in quality plus the free worldwide shipping
I bought a "Beelink M808 TV Box Windows 8.1" on 24th of September (order number W**************). I received it at home after several days. It worked OK for just 2 days: After that time, the TV box doesn't start. It is broken!
I asked for a refund but I got nothing. And what worst: They don't answer my ticket comments. I missed $87 with Gearbest!
It is the first time that I leave a negative feedback, but this is my advice: Do not buy in Gearbest!
You can buy things usually stop at the border, such as computers, keyboards, etc. This aspect is much better than ebay. They have a loaded European werehouse which allows very fast shipping if you live in Europe and no taxes at the border. They were honest on all purchases I made. The description of the products is consistent with the products arriving home.
This wonderful site has solved many of my problems. I bought a lot of things with a low cost. My best buy was my movil phone, it was to cheap with the features that it has, and this was my first purchase of a Chinese mobile, its wonderful, i´m very glad to have this mobile.
I want to know everyone, that this page have really good distribution, because of their points (i love them), my orders arrived always at time, the support center it´s always solving your problems, they are well-mannered.
When i had a problem, they answer the next day or in a few hours, and everything was solved.
I cant tell you if i refund anything because all the things that i have received were in good conditions.
GearBest is a great online shop in China. There I've already cell phones for my family. I'm satisfied with well-packed order and very fast and cheap delivery.
For example my last order W**************. I've got XIAOMI Mi4C +Xiaomi Piston+OTG cable. I am pleased to say that I've received a gift. Universal power plug adapter to use the charger in my country.
Besides I am waiting for a phone for my friend and his wife. So I will continue ordering from this site in the future.
I have been using the Gearbest for 6 months. I have used different Chinese shopping websites before but Gearbest is really best because they sent my all products. Also there is point system which you can earn points if you write reviews, upload product' s pictures and videos for your order. 50 points equal 1 dollar. In generally I use the Gearbest to buy xiaomi products and they sell original goods. You can trust them. Usually they ship by cargo my products within 3-5 days and my order arrives to me in 17-22 days. Besides their website is user friendly. I able to find easily what I search and their costumer service answer back to you fastly. I'm planning to buy more products but I need to save money for a while. I really happy with Gearbest. If you want to buy something you should try Gearbest. I hope that they won't change service policy. Thank you Gearbest.
It is possible to find any goods which are necessary and at the good price in this shop. I liked the price and speed of processing of the order, and also fast delivery. I ordered Original WOTOFO Sapor RDA (Order No.: W**************) Nov 04,2015 at very attractive price, the order came quickly, with quality of goods is happy.
My package was lost by the shipping office in my country, but even though i was'nt bestgear's failure, they refunded me 50% of the order if they should resend it. The seconds shipment i recieved and the items are great (value-for-money).
I ordered a Megir 3009 watch from gearbest gold colour, worked best, the mechanisms inside the watch are perfect and its long lasting too. Leather strap, water resistant and stainless steel.
I am very satisfied with this online shop. I ordered headphones Xiaomi Piston 3 Youth Edition. Good prices, good customer support, relatevely fast shipping. You receive what you order, description of goods is pretty accurate. I will definetly shop at gearbest in the future.
I've bought iPhone cables, flashlight and electronic cigarette EVOD. Ordered cheapest shipping method without insurance and tracking to Hong Kong. Arrived very fast something like in 5 days or so. All items are working good, iPhone cables MFI certified and work great for the price of 4USD each. Flashlight arrived with some scratches on the lens which is not good, but if you buying for present. EVOD don't have any problems.
I ordered a couple of times and the experience I made was always perfect. One of the several orders W************** went missing while being sent. I shortly explained my problem in a ticket and Gearbest offered me different options. Reship the goods, set it down to the Gearbest account or 50% to the PayPal account. I decided for reshipping the goods. It went like clockwork. **Perfect**
I do not first purchase. All like free shipping, quality product, great service. The lowest prices among online retailers.
Last ordered atomizer Youde goliath V2 RTA Rebuildable Tank Atomizer 5.1ml and some little things for electronic cigarettes. I was very pleased.
I recommend.
I order the subtank mini and i am very Satisfied
With this product 100% authentic
Last time I bought a smartphone fom them and they tested it before shipping, which I liked a lot, because this lower the chances of factory broken product. Also you can choose what Post to use. Payment process is very easy, especially if you pay with paypal. Customer Service respond promply, however because of time zone difference, there is a delay.
This site has an incredible amount of useful gadgets that make life easier. I am very pleased to have found this website. In the future I'll be buy here many products for my wife, children and pets.
I am very-very pleased with the speed of delivery (15 days from Gearbest to my home in Ukraine). I am pleased for quality and price of products, good discounts and promotions.
I am pleased for good attitude to the customer, Thank you!
Buying on gearbest not the first time! Always fast delivery and the prices are always lower than others. I will be ordering more as a very high quality product.
They have good prices, detailed and true information in item desctiptions. My item is shipped in that time what they promised and arrived earlier than I expected. Before shipping they always take a photo about the parcel, and I can see what should arrive, before it arrives. This is a very good idea, because I can check my parcel for any difference/damage before the carrier leaves.
Communication is a bit slow, it takes about 2 or 3 days to get an answer, but in return, the answer is long, deatiled, and comprehensive.
In summary: Gearbest is one the best online stores where I ever placed any order.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
It may get damaged during shipping.
We have sent you an email to *****[email protected]. Could you please check and give a confirmation back?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Gearbest.com”