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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Pavel Y.
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I have completed more than 20 orders since I have found that site and I am glad, because it quickly became my favourite e-shop site. I can see there a lot of useful things with great prices, support and much more.
If you want the best price, authentic products and you do not need it at the second day, that should be your first pick!
Everytime I can see there bunch of hot new products (if they are not at his shop, you can pre-order) with lots of different types of shipping methods for most of the countries worldwide. (+ with free shipping you do not have to wait more than 7-14 days usually)

I would definitely recommend this shop to everyone!

Date of experience: August 3, 2019
Greece
1 review
0 helpful votes
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I have been buing many things from Gearbest for more than 4 years now. I have bought mainly electronic products (such as gadgets, cameras, even laptop) and a few clothes as well. The main advantage of this shop is their huge variety of products. Their prices are also quite good.
The custommer support is always very nice. I always managed to solve problems when I had.
Lately however they have issues with the availability of some products and the long waiting time for restock, so be careful to make sure that what you order is actually available before placing the order.

In general I am quite satisfied. It is a safe shop and trustworthy. Just fix these problems that I mentioned before and you will become even better.

Date of experience: August 3, 2019
Poland
1 review
0 helpful votes
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Fast delivery and nice packaging
August 4, 2019

Ordered a less than 2 euros cable and i chosed the free shipping, arrived in arround 2 weeks and come with nice packaging

Date of experience: August 3, 2019
Spain
1 review
0 helpful votes
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Great products, prices and service
August 4, 2019

I've been using Gearbest since five years ago. First I lived in Venezuela and now I live in Spain. Every time I placed an order it arrived when they said it would. So, you will get great products, prices and service no matter where you are.

Date of experience: August 3, 2019
Poland
1 review
0 helpful votes
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Best reseller site.
August 3, 2019

I've been buying small gadgets from Gearbest for a long time. The experience was so good that I decided to give them a shot by buying a new phone and other major items.

Date of experience: August 3, 2019
Mexico
1 review
0 helpful votes
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Producto
August 4, 2019

Simplemente la calidad de los productos, es como muestran las imagenes de sus catalogos, es excelente.

Date of experience: August 2, 2019
Bulgaria
1 review
0 helpful votes
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3 years of experience and after 72 purchaces I can say that Gearbest is my favorite site for shopping in China. You can buy here everything you need. The site is very simple to use, also they have a great mobile app. Delivery is very fast, my endoscope (Order No: **************747) arrived for 20 days in perfect condition to Eastern Europe directly to my door withouth any extra taxes.
I advise everyone to buy from Gearbest.

Date of experience: August 2, 2019
Ukraine
1 review
0 helpful votes
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Excellent shop
August 3, 2019

Excellent shop. Good range of products. Support always helps to solve problems that are extremely rare. Recommend

Date of experience: August 2, 2019
Portugal
1 review
0 helpful votes
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Almost in 5 stars
August 3, 2019

GearBest it's one step from the 5 stars, it is super good and super funny to shop online.
The only negative aspect it's the shape of the package when it arrives, seriously, sometimes it scares me because I think that the product inside it's broken. But I believe that it's not 100% fault of GearBest.

Date of experience: August 2, 2019
Brazil
1 review
0 helpful votes
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Vale a pena fazer negócio.
August 3, 2019

Envio relativamente rápido. Atendimento muito bom. Atencioso. Caso tenha problemas com seu pacote, eles resolvem da melhor forma possível.

Date of experience: August 2, 2019
Mexico
1 review
0 helpful votes
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Excellent
August 3, 2019

I have been buying things for Gearbest for a year, the products have arrived in excellent condition and totally new, sometimes I have had problems with the shipment but the gearbest customer service has been excellent in the treatment and solving the problems completely, it has not returned to have a problem but I know that if I need it, gearbest can help me solve it.

Date of experience: August 2, 2019
Brazil
1 review
0 helpful votes
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Otimo atendimento
August 3, 2019

Fiquei impressionada e muito satisfeita com o serviço oferecido pela gearbest, alem de muito cuidado ao empacotar o produto a entrega também foi super rapida. Estou muito satisfeita

Date of experience: August 2, 2019
Mexico
1 review
0 helpful votes
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Gearbest the super best!
August 3, 2019

"In English
Gearbest.com is my favorite sales. Top products and prices. Assortment and communication always the best. Fast enough shipments and well packaged parcels, difficult to open by bad guys.
I recommend this seller.

In Italiano
Gearbest.com è il mio vendito preferito. Prodotti e prezzi al top. Assortimento e comunicazione sempre il meglio. Spedizioni abbastanza veloci e pacchi ben confezionati, difficilmente apribili da malintenzionati.
Raccomando questo venditore!"

Date of experience: August 2, 2019
Ukraine
1 review
0 helpful votes
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My china store
August 3, 2019

Hi friends, I wanted to share the shopping experience in this store. I have been buying in this store for many years and I am very pleased with the work of Gearbest. Many Chinese stores raise prices for their goods after a while, and buying there is no longer interesting, but this does not apply to gearbest, there are always low prices. I am very satisfied.

Date of experience: August 2, 2019
Morocco
1 review
0 helpful votes
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Gearbest customer
August 3, 2019

Shopping began in 2013
It was the first site I had shopped through,
Through it gained confidence in this field
And gained as a great experience
So far I do not shop through it without any problems expressly great site
It is available on all products and has the quality in the products and packaging and the shipping method is fast
I advise everyone to try it, they always make discounts of more than 70 percent

Date of experience: August 2, 2019
Germany
1 review
0 helpful votes
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Still one of the best
August 5, 2019

Hi, I would say Gearbest is still one of the best online-shops in terms of service, delivery time and quality

Date of experience: August 2, 2019
Algeria
1 review
0 helpful votes
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Gearbest shopping experience
August 3, 2019

I have got a very successful experience of shopping from Gearbest website.
For me it's the best website ever, I have tried some of the similar websites but I have found some problems with flexibility.
In Gearbest I have treated very excellent client support that I can solve my shopping problems with a good time.
I recommend Gearbest as the first website in all the world.

Date of experience: August 2, 2019
Turkiye
1 review
0 helpful votes
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Wonderful
August 3, 2019

Gearbest is a compact site for purchasing electronic devices. My experience on Gearbest is very nice. Customer Support center is very helpfull

Date of experience: August 2, 2019
Algeria
1 review
0 helpful votes
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The best site
August 3, 2019

The best place to buy fast shipping, good products, good price, very great promotions.
I bought a 32-gb card for 0.99 $in less than a month,

Date of experience: August 1, 2019
Brazil
1 review
0 helpful votes
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Excelente atendimento
August 2, 2019

O site tem otimos produtos e uma gama de produtos que sao bem embalados e rapidamente enviados..

Date of experience: August 1, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom