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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have completed more than 20 orders since I have found that site and I am glad, because it quickly became my favourite e-shop site. I can see there a lot of useful things with great prices, support and much more.
If you want the best price, authentic products and you do not need it at the second day, that should be your first pick!
Everytime I can see there bunch of hot new products (if they are not at his shop, you can pre-order) with lots of different types of shipping methods for most of the countries worldwide. (+ with free shipping you do not have to wait more than 7-14 days usually)
I would definitely recommend this shop to everyone!
I have been buing many things from Gearbest for more than 4 years now. I have bought mainly electronic products (such as gadgets, cameras, even laptop) and a few clothes as well. The main advantage of this shop is their huge variety of products. Their prices are also quite good.
The custommer support is always very nice. I always managed to solve problems when I had.
Lately however they have issues with the availability of some products and the long waiting time for restock, so be careful to make sure that what you order is actually available before placing the order.
In general I am quite satisfied. It is a safe shop and trustworthy. Just fix these problems that I mentioned before and you will become even better.
Ordered a less than 2 euros cable and i chosed the free shipping, arrived in arround 2 weeks and come with nice packaging
I've been using Gearbest since five years ago. First I lived in Venezuela and now I live in Spain. Every time I placed an order it arrived when they said it would. So, you will get great products, prices and service no matter where you are.
I've been buying small gadgets from Gearbest for a long time. The experience was so good that I decided to give them a shot by buying a new phone and other major items.
Simplemente la calidad de los productos, es como muestran las imagenes de sus catalogos, es excelente.
3 years of experience and after 72 purchaces I can say that Gearbest is my favorite site for shopping in China. You can buy here everything you need. The site is very simple to use, also they have a great mobile app. Delivery is very fast, my endoscope (Order No: **************747) arrived for 20 days in perfect condition to Eastern Europe directly to my door withouth any extra taxes.
I advise everyone to buy from Gearbest.
Excellent shop. Good range of products. Support always helps to solve problems that are extremely rare. Recommend
GearBest it's one step from the 5 stars, it is super good and super funny to shop online.
The only negative aspect it's the shape of the package when it arrives, seriously, sometimes it scares me because I think that the product inside it's broken. But I believe that it's not 100% fault of GearBest.
Envio relativamente rápido. Atendimento muito bom. Atencioso. Caso tenha problemas com seu pacote, eles resolvem da melhor forma possível.
I have been buying things for Gearbest for a year, the products have arrived in excellent condition and totally new, sometimes I have had problems with the shipment but the gearbest customer service has been excellent in the treatment and solving the problems completely, it has not returned to have a problem but I know that if I need it, gearbest can help me solve it.
Fiquei impressionada e muito satisfeita com o serviço oferecido pela gearbest, alem de muito cuidado ao empacotar o produto a entrega também foi super rapida. Estou muito satisfeita
"In English
Gearbest.com is my favorite sales. Top products and prices. Assortment and communication always the best. Fast enough shipments and well packaged parcels, difficult to open by bad guys.
I recommend this seller.
In Italiano
Gearbest.com è il mio vendito preferito. Prodotti e prezzi al top. Assortimento e comunicazione sempre il meglio. Spedizioni abbastanza veloci e pacchi ben confezionati, difficilmente apribili da malintenzionati.
Raccomando questo venditore!"
Hi friends, I wanted to share the shopping experience in this store. I have been buying in this store for many years and I am very pleased with the work of Gearbest. Many Chinese stores raise prices for their goods after a while, and buying there is no longer interesting, but this does not apply to gearbest, there are always low prices. I am very satisfied.
Shopping began in 2013
It was the first site I had shopped through,
Through it gained confidence in this field
And gained as a great experience
So far I do not shop through it without any problems expressly great site
It is available on all products and has the quality in the products and packaging and the shipping method is fast
I advise everyone to try it, they always make discounts of more than 70 percent
Hi, I would say Gearbest is still one of the best online-shops in terms of service, delivery time and quality
I have got a very successful experience of shopping from Gearbest website.
For me it's the best website ever, I have tried some of the similar websites but I have found some problems with flexibility.
In Gearbest I have treated very excellent client support that I can solve my shopping problems with a good time.
I recommend Gearbest as the first website in all the world.
Gearbest is a compact site for purchasing electronic devices. My experience on Gearbest is very nice. Customer Support center is very helpfull
The best place to buy fast shipping, good products, good price, very great promotions.
I bought a 32-gb card for 0.99 $in less than a month,
O site tem otimos produtos e uma gama de produtos que sao bem embalados e rapidamente enviados..
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

