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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Excelente nunca tive problemas
August 7, 2019

Eu já perdi as contas de quantos produtos já comprei na GearBest, creio que já ultrapassou os 50. Todos chegaram sem nenhum problema!

Date of experience: August 4, 2019
Poland
1 review
0 helpful votes
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Nice website
August 7, 2019

This was not my first purchase from this website and everytime they offer me the good items. They shipped to me very fast.

Date of experience: August 4, 2019
Poland
1 review
0 helpful votes
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The best online shopping website
August 7, 2019

I think I joined gearbest at 5 or 6 months ago. I didn't have any problem. Product quality is generally perfect. Customer services very carefully.

Date of experience: August 4, 2019
Romania
2 reviews
0 helpful votes
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Long and good relation
August 7, 2019

Very good prices, fast delivery and customer support.
Example my latest order **************568 arrived in 2 weeks all in good condition as usual

Alexandru Popovici

Date of experience: August 4, 2019
Washington
1 review
0 helpful votes
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At the Garbest store, I made ten purchases. Everything was delivered quickly and intact. Prices in the store are quite low, and if you use points, they become even lower. I was lucky two times and I won an action camera and a branded shopping bag for one cent on the Gearbest. I recommend this store to everyone!

Date of experience: August 4, 2019
RU
1 review
0 helpful votes
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I trust this store
August 7, 2019

I have been ordering at Gearbest for several years now and I want to note the quality of the store's work is improving every year. For all the time it was bought from a keyring, pen, phone cases and ending with a projector and a large set of "smart home" from one not unknown manufacturer. Everything always came within 1 month. It makes sense to shop during promotions and discounts. Pros: for reviews we get points, which, as a discount, you can pay for the goods following the purchase. Payment through Pay pal will not be superfluous. A good alternative to Aliexpress (in which a huge number of scammers divorced). In general, I recommend to visit!

Date of experience: August 4, 2019
Poland
1 review
0 helpful votes
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Excellent online store
August 7, 2019

I have been shopping at gearbest quite frequently for the last few months and I have always had a good experience with all purchases. They have original products of excellent quality with low prices

Date of experience: August 3, 2019
Brazil
1 review
0 helpful votes
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Ótimo atendimento
August 7, 2019

Um site excelente, preços que cabem no bolso, bons atendentes, muitas opções. Eu comprei recentemente, mas não tive nenhum problema, e super recomendo.

Date of experience: August 3, 2019
Romania
1 review
0 helpful votes
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Gear best is the best
August 4, 2019

I bought a lot from GearBest in last years (4 ore exactly), great support team, always in time with the order max 31days.

I choose GB because they really have great prices and good quality products and the android app is great

Date of experience: August 3, 2019
Morocco
1 review
0 helpful votes
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Xiaomi Redmi 7A
August 4, 2019

Beautiful phone speed shipping light casualty front camera Lapas with a wonderful background shape wonderful battery recommended for the use of shoes compared to his wish storage 16 ram 2

Date of experience: August 3, 2019
Poland
1 review
0 helpful votes
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Several purchases with Gearbest
August 6, 2019

I already did several purchases with Gearbest!
It's easy to browse the categories and find the products.
I bought a smartphone.

Date of experience: August 3, 2019
Bulgaria
1 review
0 helpful votes
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Best deals ever
August 4, 2019

The shopping experience so far is great, has lots of flash sales, delivery is overall fast, i had couple of problem during years of shopping but all of them was resolved well for me. Already reccomended the site to a lot of people, hope they stay that honest to their customers in the future too. Would recomend to buy from here.

Date of experience: August 3, 2019
Texas
1 review
0 helpful votes
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A Store I Can Trust
August 4, 2019

I do a not of online shopping and I have had issues with many merchants.
At Gearbest when I order and item it is in stock and on it's way without anyone trying to sell me
Something else because they don't have it.
They are at your service when ever you have a question.
I always receive my orders quickly with professional tracking notices.
Gearbest is just plain the best period.

Date of experience: August 3, 2019
Brazil
1 review
0 helpful votes
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Descobri a Gearbest depois de alguns problemas com o aliexpress e desde então nunca parei de receber nenhuma compra. Quando um dos meus produtos foi perdido, a Gearbest me mandou outro, solucionando o problema. Realizei várias compras na loja, la encontro coisas quase impossíveis de encontrar em meu país, melhor ainda, se a Gearbest tivesse um armazém no Brasil, assim deixaríamos de ser tarifados pela alfandega brasileira, as vezes são taxas altíssimas que acabam desmotivando a compra!

Date of experience: August 3, 2019
Morocco
1 review
2 helpful votes
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Gearbest
August 8, 2019
Updated review

I have no dupt to buy from gearbest, every things you need there is a solution there if you want any explication about anything you can ask them, if you have a problem it will be solved in the best way, in the past i used to film the unboxing to have the proof in case if the product is domaged but in gearbest you have not to worry because your item is in good packaging. The better prices and the quality is guaranteded i highly recommend it

Date of experience: August 3, 2019

Gearbest
August 21, 2018
Previous review

Today i am going to talk about gearbest one of the famous store in the internet, its been two years from my first commend, i discovered gearbest by te reviews in YouTube that recommend and its as they discrebed i didn't regret any of my commend from the quality, the delay, the price. I want also to thank the costumer service for the effort that they make to satisfy every client and every commend

Date of experience: August 20, 2018
Poland
1 review
0 helpful votes
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Great service
August 6, 2019

Everything came in time, in great condition and everything matched what i ordered! Arrived very fast.

Date of experience: August 3, 2019
Morocco
1 review
0 helpful votes
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The Best
August 4, 2019

The best site I have to buy because it provides quality, service, price and safety
The request was taking a short time and this expresses the speed and mastery of shipping as soon as possible. Thanks Gearbest.

Date of experience: August 3, 2019
Poland
1 review
0 helpful votes
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The best!
August 6, 2019

've been buying from Gearbest for a long time, and it always sends the products perfectly packed and very fast!

Date of experience: August 3, 2019
Brazil
1 review
0 helpful votes
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It's been 3 years that I usually buy at Gearbest. Among the stores from which I import to Brazil, it stands out as the best for: (1) offering various products at a very competitive price; (2) Excellent payment methods, meaning anyone can easily buy, (3) Your freight rates are really good for most products and delivery is as expected. There were some cases that I needed store support and Gearbest served me very well! That's why I recommend it to many friends.

+5
Date of experience: August 3, 2019
DO
1 review
0 helpful votes
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Es la mejor tienda en realidad, al comparar:
1. Precios
2. Adsequibilidad
3. Envíos
4. Seguridad

Encuentras todo en una sola tienda, eso es lo mejor, ademas de sus programas para usuarios frecuentes y mucho más!
La mejor!

Date of experience: August 3, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom