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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Eu já perdi as contas de quantos produtos já comprei na GearBest, creio que já ultrapassou os 50. Todos chegaram sem nenhum problema!
This was not my first purchase from this website and everytime they offer me the good items. They shipped to me very fast.
I think I joined gearbest at 5 or 6 months ago. I didn't have any problem. Product quality is generally perfect. Customer services very carefully.
Very good prices, fast delivery and customer support.
Example my latest order **************568 arrived in 2 weeks all in good condition as usual
Alexandru Popovici
At the Garbest store, I made ten purchases. Everything was delivered quickly and intact. Prices in the store are quite low, and if you use points, they become even lower. I was lucky two times and I won an action camera and a branded shopping bag for one cent on the Gearbest. I recommend this store to everyone!
I have been ordering at Gearbest for several years now and I want to note the quality of the store's work is improving every year. For all the time it was bought from a keyring, pen, phone cases and ending with a projector and a large set of "smart home" from one not unknown manufacturer. Everything always came within 1 month. It makes sense to shop during promotions and discounts. Pros: for reviews we get points, which, as a discount, you can pay for the goods following the purchase. Payment through Pay pal will not be superfluous. A good alternative to Aliexpress (in which a huge number of scammers divorced). In general, I recommend to visit!
I have been shopping at gearbest quite frequently for the last few months and I have always had a good experience with all purchases. They have original products of excellent quality with low prices
Um site excelente, preços que cabem no bolso, bons atendentes, muitas opções. Eu comprei recentemente, mas não tive nenhum problema, e super recomendo.
I bought a lot from GearBest in last years (4 ore exactly), great support team, always in time with the order max 31days.
I choose GB because they really have great prices and good quality products and the android app is great
Beautiful phone speed shipping light casualty front camera Lapas with a wonderful background shape wonderful battery recommended for the use of shoes compared to his wish storage 16 ram 2
I already did several purchases with Gearbest!
It's easy to browse the categories and find the products.
I bought a smartphone.
The shopping experience so far is great, has lots of flash sales, delivery is overall fast, i had couple of problem during years of shopping but all of them was resolved well for me. Already reccomended the site to a lot of people, hope they stay that honest to their customers in the future too. Would recomend to buy from here.
I do a not of online shopping and I have had issues with many merchants.
At Gearbest when I order and item it is in stock and on it's way without anyone trying to sell me
Something else because they don't have it.
They are at your service when ever you have a question.
I always receive my orders quickly with professional tracking notices.
Gearbest is just plain the best period.
Descobri a Gearbest depois de alguns problemas com o aliexpress e desde então nunca parei de receber nenhuma compra. Quando um dos meus produtos foi perdido, a Gearbest me mandou outro, solucionando o problema. Realizei várias compras na loja, la encontro coisas quase impossíveis de encontrar em meu país, melhor ainda, se a Gearbest tivesse um armazém no Brasil, assim deixaríamos de ser tarifados pela alfandega brasileira, as vezes são taxas altíssimas que acabam desmotivando a compra!
I have no dupt to buy from gearbest, every things you need there is a solution there if you want any explication about anything you can ask them, if you have a problem it will be solved in the best way, in the past i used to film the unboxing to have the proof in case if the product is domaged but in gearbest you have not to worry because your item is in good packaging. The better prices and the quality is guaranteded i highly recommend it
Today i am going to talk about gearbest one of the famous store in the internet, its been two years from my first commend, i discovered gearbest by te reviews in YouTube that recommend and its as they discrebed i didn't regret any of my commend from the quality, the delay, the price. I want also to thank the costumer service for the effort that they make to satisfy every client and every commend
Everything came in time, in great condition and everything matched what i ordered! Arrived very fast.
The best site I have to buy because it provides quality, service, price and safety
The request was taking a short time and this expresses the speed and mastery of shipping as soon as possible. Thanks Gearbest.
It's been 3 years that I usually buy at Gearbest. Among the stores from which I import to Brazil, it stands out as the best for: (1) offering various products at a very competitive price; (2) Excellent payment methods, meaning anyone can easily buy, (3) Your freight rates are really good for most products and delivery is as expected. There were some cases that I needed store support and Gearbest served me very well! That's why I recommend it to many friends.
Es la mejor tienda en realidad, al comparar:
1. Precios
2. Adsequibilidad
3. Envíos
4. Seguridad
Encuentras todo en una sola tienda, eso es lo mejor, ademas de sus programas para usuarios frecuentes y mucho más!
La mejor!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

