Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Ordered item on 16th dec, did not receive any up date despite multiple requests for an update. On the 24th dec was sent an update to say item was out of stock!
On 25th dec was told item is in stock and is ready to be sent, today is 30th Dec and item has till not been sent and no update since the 25th! Utterly terrible customer service - will never use again!
I have made 3 orders. I like the page, I like the products but I have had back luck in most of them. The newest order, they send me half of the order because of lack of inventory, I understand you they dont have the product but Ill apreciate them to tell us before buying it and I will continue shopping sometime else in their e. Shop. That causes me problem because i will have to pay taxes twice in my country. They have offer me different solving options, they have answer me not the fast I wanted but at the end they answer and give me options.
I like the prices, the products, but I will apreciate a lot to improve the User experiences and customer service.
I have placed a few orders before with Gearbest and every time i needed support, this comes quick, they must have a large team of Customer Care representatives as i have always gotten a quick and positive response from Gearbest. So for i have nothing but good things to say about doing business with this company, and by the way the quality of the products i gotten before exceeds my expectations, very happy with the whole buying experience, Gearbest beats their competition in a blast with great prices.
Thanks Gearbest
I used Gearbest twice for now and i am very happy. I recieved my things just in 2 weeks. Everything works good. My kids are happy too
The best store to buy electronic, computers, mobile phone, gadgets, quadcopters... They have incredible prices, a lot of warehouse in different countries and the biggest catalog.
Really good prices and quality, a really good customer service pre-sale and post-sale, ill keep buying :D
I order an DM USB to Micro USB Male OTG Adapter this is very usefull when you need to connect an usb pen to your cell phone. The product was sent fast and it arrived in good conditions it was very good packet and protected and also it as cheap wich is important.
I was very pleased with this order and with the work of this online store so after this order i already made several new orders and all arrived fast, very good packing wich protected them form the long jorney on the post office.
On overall I'm very pleased with this store and will continue to buy from them, they have a very good quality products and have a lot os stuff on sell, also they have a warehouse in europe wich is very usefull when you live in europe and want to buy things without paying import duties. I recomend a visit to this store
Very often I make purchases in different foreign stores and on different Internet sites. Always looking for a free international shipping to my country (Ukraine). The site giarbest buy phone Meiz M2 mini. The first thing I want to see is a very low cost compared to other stores. In addition, I was very attracted to the fact that this is not a private seller, not the individual, and a large shop, which gives guarantees and provide decent service. Payment through a very long list of payment systems. Very comfortably. After ordering and payment, the next day I received a tracking number, which tracks throughout the term of delivery. While the phone was delivered store managers are always fast and available to answer my questions regarding the language support and phone firmware. After 2 weeks (it's very fast for my country), I got my parcel. It was very well packed and put in a gift adapter for Euro plugs. Smatrfon himself, just beautiful. Very good in the hand. I like not very big phones. This is just for me. Cool quality. I am very glad. Firmware was the most urgent, the Russian language. In general, I am very grateful magazigu giarbest. Now the purchase will always make it. I recommend to everyone!
Hier eine kleine Bewertung aus meiner Erfahrung mit dem Onlineshop.
Habe mir jetzt schon ein paar Artikel bei ihnen bestellt und wurde noch nie enttäuscht.
Versandkosten ( Expired Shipping) waren immer angemessen vom Preis und die Lieferzeit war sehr gut ( ca. 1 Woche)
Hatte auch schon Kontakt mit dem Support und kann nur sagen, Sie geben sich richtig Mühe einem zu helfen und
Auch die Antworten kommen recht schnell.
+ Gute Kommunikation mit dem Verkäufer
+ schnelle Lieferzeiten
+ Paypal Zahlung
+ riesige Auswahl
+ Punktesystem
Das einizge was schade ist, ist das nicht alle Artikel im EU Warehouse verfügbar sind.
Würde aber dennoch immer wieder bei Gearbest einkaufen.
Mfg
Here is a short review of my experiences with this Onlineshop.
I've already ordered some Products here and i never got disappointed.
The shipping costs (Expired Shipping) are fair and the delivery time is realy nice. (About 1 Week)
I've already had contact to the Support, they realy try to give useful answers and reply realy fast.
+ Nice communication with the Seller
+ fast delivery
+ PayPal payment
+ large variety
+ points system
The only negative point is that not all of the articles are aviable in the EU-Warehouse.
I would order again and again at Gearbest.
Best Regards
They have sent me a broken junk, and refuse to give me a refund for it. We're talking about a mere of $40... I just want to stop someone from being robbed by gearbest.com like I was.
I wish I checked their reviews before I ordered anything from them. Live and learn... There are so many unhappy customers, being lied to and robbed like me. It looks like all the positive feedback they have, come from people they hired to give them those reviews, but even with that these scammers are at 60% of customer satisfaction... Well hopefully someone will read mine, and don't risk ordering gearbest. I have also filed a complaint with Better Business Bureau, but there are so many complaints there about this company as well... So just be ware, don't think you're saving money with these thieves and liars.
After many emails, reviews, and etc, I finally received the refund I deserved and was fighting for.
Dear Kinga,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Amazing super fast shipment and very good service.
And cheap price
Its wounderful experience i cant described in words. I want to give 5+ rating for this store.
And now i am regularly shopping from their website.
Thanks gearbest...
No word from these people no nothing just complete silence. My order is still processing since 8 days LOL! I was suppose to be here in 7 days as I paid for that but no answer no shipping information no nothing! Horrible! I say horrible! Do not buy from these people your money is just gone move on because your lucky to see any part of your order. I heard from others on their facebook page that if you keep complaining to them on their website thru the complaint they will block you from talking to them and the block you from the site and never ship your product! What the federal government here should block this site! It's fraudulent! You would not believe the horror stories just go on their facebook page.
Dear Lynn,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com
Order has issued a in the New Year holidays, paid January 3,2016, the order was January 27,2016! Packaged well, tablet computers, and covers them meet all the parameters! Great price! I am very happy!
A perfect transaction. Original earphones by Xiaomi.
Pros:
Great earphones, very good quality
Cons: none
Yet another great experience with shopping on Gearbest. I ordered Xiaomi ******* mAh Power Bank. Product is original. Shipping time was 17 days, that's in my opinion very fast as I live in the Czech Republic. Also, I got better price as it was not my first order and that counts.
Ordered on 12/04/15 jumped through all thier hoops and as of 12/28/15 still no shippment or update on when they may feel like shipping products out. If we keep thier monies for a month its additional fees and lawers. They don't even know how to use a phone to communicate any problems they maybe having. That alone would have gotten the crapbest squad a 3 stars. Dont bother.
Dear Shay,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
I want to tell you about my purchases in the store. I am interested in the price during the sale so I decided to buy here. After payment sent me photos send and track number. Fast delivery. The goods are very satisfied. No problems had with Gearbest. I recommend
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stuart,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com