Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hello.
I want to tell you about your shopping experience at Gearbest store.
In recent years become very popular LED lamps for home lighting. I decided to try. When looking for lamps I was very interested in the prices at Gearbest. Soon after order payment I took the item to the post office. Very pleased with the quality, will continue to buy at this shop.
On Oct 05,2015 20:01:12 PM I ordered Xiaomi Piston Youth from GearBest. W**************. The processing time was two days and on 7th they sent me my headphones. I think this was very fast compared to another stores. The support centre is the best. So I reccomend this store to everyone.
I waited for 3 month and left messages to find out what happened to my package. No one called. $#*!ty service, and they no even batter to explain...
Good afternoon! I bought in the store Gearbest so many times and have always been satisfied! My last purchase was a stylus for your phone (W**************) sent the next day, the premise came to Ukraine in 20 days! I liked the price and the quality! The store is very good, prices are good, and often the action! Before they poison the goods being photographed! I will continue to buy on Gearbest! I recommend Shop Gearbest!
I have been waiting nearly 3 months for a couple of phones and over 4 months for a hard drive docking station. I have contacted them several times, and even though they tell me it was shipped, the tracking number is bogus. UPDATE: I went back and checked my order date for the Hard Drive Docking station and it has only been 3 months, not four.
UPDATE - 8 Jan, 2016 - So after all this time telling me "my order was shipped, and that i should receive it in 7 to 10 days"; GearBest have decided my order was lost in shipping and since i did not take shipping insurance out, they will only be able to give a fraction of the cost of my purchase ($45USD per phone)! Of course, they could have told me this, or should have known this, 2-3 months ago when i started questioning, but didn't.
The other, very interesting, point that needs to pointed out, is when i was initially told my shipment was shipped, i was provided a "tracking number". I contacted Australian Post (which was a suggestion given to me by BestGear) and Australian Post informed me that the tracking number i was provided, was an incomplete tracking number; more characters were needed. It all seems to be a good scam.
So, my conclusion - as this is the second order i have not received - is that GearBest is very keen to take money for a service they will not provide UNLESS you choose a specific shipping method - other then the FREE SHIPPING ANYWHERE label they put on the web site.
Bought twice, both time good prices, good quality and reasonably fast shipping. My best China-buying experience...
My experience buying with GearBest was entirely satisfactory.The validation of the payment was quick, processing a bit slow and that caused me a bit of disgust however the package arrived in excellent conditions and for the price they offer, I rate this service with 5 stars.
GearBest should be rename GearWorst. No real tracking, worst customer service. They are a scam. I purchase a tablet that was supposedly ship from US warehouse on Nov. 27 and today is Dec. 28 and I have not receive the item yet. The tracking info is pure garage. There so customer service stop communicating with me. Save your money and a heart ache and shop somewhere else with some accountability. This is my first bad review ever but I had to because these people can't get any worst.
Dear Richard,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
Never received my package, bogus tracking number... I just made a dispute through PayPal and now my daughter's Christmas is ruined… Ordered a Segway that never came!
Dear Jeanie,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
I ordered a Segway for someone for Christmas it was supposed to be here the 22end so in time for Christmas but got a email after Christmas to late to answer saying they needed more info why did they not ask for that when I was putting in the rest of my information
Dear Hbahanan,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
I've waited for my order for a month (W************** Nov 02,2015), but it's normal for free delivery from China to Belarus. If you buy for more than 50$, you receive free tracking numbers and so can follow the shipment. Gearbest also sends shipment photo. They always have pleasant sales and promotions and staff is ready to help.
Made an order W************** 09th Dec 09 and get response (anti-fraud check need additional info). Supply them additional info on 11th Dec. Get response on 14th Dec of
(We will arrange the shipment soon and send the order to the address you requested, and give you the tracking NO. In a couple of days. Please wait for it.)
It is now 27th Dec and my order is still stuck in processing. Still waiting on tracking no.
So much for Christmas gift.
Dear Terry,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
I submitted several tickets to Gearbest, but it seems they don't understand what I am trying to tell them. I cancelled a recent order (W**************) due to shipping concerns, and requested them to refund the full amount to my PayPal account.
They did. They were able to refund the difference of $55.31 from the original amount of $177.44 I paid using both my PayPal and GB Wallet account. That is understandable.
However, I specifically told them to transfer the remaining amount of $122.13 in my GB Wallet back to my PayPal account, since I won't be able to use that money with Gearbest due to shipping issues. I even told them that they can take back the 610 GB points they gave me for refunding the same amount on my GB Wallet.
GB Wallet account is NO USE to me, I don't want to waste my money on orders that cannot be delivered, like my previous order (Romoss Powerbank - W**************) last October 25. It's been more than 2 months now and I still haven't got my item. I care less about that already, but I need to get my money in that GB Wallet back to my PayPal account.
Their Customer Service keeps on looping back and forth on what they say, it's all canned responses and doesn't even respond right to the questions asked.
All I'm asking right now is for them to transfer the amount of $122.13 in my GB Wallet back to my PayPal account, which I paid in full on another cancelled order (W**************).
Dear XOC,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We processed the refund on 2016-01-01. It should show up on the customer's paypal account now. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards,
Gearbest.com
"I like their great selection and vast listings of merchandise in a easy to find, filter and sort website along with a warehouse in the U.S.A. for fast affordable shipping. Overall I think its a good company and I recommend Gearbest!"
I've placed an order for an Quadcopter to start learning how to fly it safely along with options to mount my gopro camera, they had best price of all sites I've visited and they shipped items very quickly and packaged really well, I love my quadcopter. Other occasions I opened customer ticket to cancel an order for refund and they responded very quickly and refund was issued immediately, will definately make lot more shopping done through gearbest, also told my friends about this site.
Very good and interesting web shop with a lot of cheap gadgets. I recently purchased Xiaomi Power Bank 5000 (Order No.: W**************) paid via PayPal with free shipping to Ukraine arived 25 days in original pack. Excellent shop. I will definitely buy more!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tim,
We wish to let the customer know that we are extremely sorry for their disappointment.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your FULL order number so that we can offer a better solution?
Thank you again for bringing these matters to our attention.
Gearbest.com