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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Only been waiting a month for a Quadcopter. I know it says 10 to 45 days... wtf? I get $2 items shipped from china in less than a week. I am so happy I did not depend on them for my christmas gifts. I had an order of 7 items but I had never done business with them before, so I cut it to one. It's shipped allegedly but the tracking number is useless. Spend your money elsewhere! They sent me an email stating to return half of my money and that it might take 70 additional days for it to arrive. What kind of company does business like this? I will never even look at their adverts anymore. I'll repost if it isn't a scam as it sits right now.
W************** - Nitecore UM10
Very fast shipping, great charger, best price online, great build quality.
Works perfectly with ******* battery.
Ordered a drone at the end of November... still no sign of it. I have a bunch of useless tracking and ticket numbers, zero response from the company and thus zero Christmas pressie. PLEASE DO NOT TRUST GEARBEST.COM. All I received was disappointment. I don't want this to happen to anyone else.
Dear Rose,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
Finally I found a site where I can buy almost everything.
From electronics to gardening.
Very good prices, one of the lowest on the market. You can hoard points and save up to 30%.
The possibility of using Paypal is another big advantage.
And the best part is the free shipping worldwide.
I bought a Cenovo mini PC. Is a very fast, small, dual OS, low power consumption. I recommend.
Thanks Gearbest
Everything I ordered so far was good quality and fairly cheap. I bought at least 30 items, all of them was good, and I'm still using them. It takes usually 3 weeks to get the items (and rarely 7 weeks), but for exchange you can have it for a cheap price.
Ordered a cell phone on 15th Nov 2015, there was no tracking details provided and on gearbest site also status was saying it is at Cincinnati airport on 7th Dec 2015, i sent an e-mail to seller saying that i will claim from paypal if i do not receive it by 15th Dec. On the 10th Dec the shipping status in gear best site changed to delivered. I have not received it so far and when i call the paypal for the claim, they did contact the seller and he has provided a fraud site yuntrack.com which is saying the item is delivered and paypal is closing the dispute without refunding my money. Looks like even paypal is not trust worthy.
Dear Sid,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please tell us your order number so that we can offer a better solution here?
You are a valued customer, and we are committed to providing you with the best service possible.
Gearbest.com
My order number is W**************
I have order DOOGEE DG750. Nice packing and fast shipping.
5 stars awarded for good communications, fast shipping, quality products and great prices
Great site I use it to buy electronics devices from quadcopters, flashlites, powerbanks and so on. They have genuine products with low prices nobody can match.
Customer support is fast if you need to ask them something.
Will buy from here again.
There are very good products and sellers each week, are doing discounts, sales, and free shipping.
I like very much this site. Because the customer services is very good. They quickly shipping.And the best price in China. I like my order W************** ıts very good quality and cheap price
After I ordered simple hand watch (brand MEGIR) I was pleasantly surprised with its quality. Handband is real leather, all extra mechanical functions (date and stopwatch!) are working flawlessly. Price was reasonable compared with other online shops. I heard for this site from frends who also bought something there and recommended it to me..
I would like to share my pleasant shopping experience at GearBest for my order number W**************,, actually everything went smooth and straightforward, my items arrived quickly and well packaged. Furthermore, their prices are simply attractive!
I ordered three Xiaomi products and all of them were genuine and brand new. I definitely recommend them.
After 1 experience with this company I would never use them again nor would I recommend that at all. (The only reason I marked 1 star is because the system requires it inorder to do this review). We ordered a remote truck back in mid October, and after finally receiving it, it came with the wrong plug for charging. I have attempted resolution and still, after over 2 months have received NONE! This company should be reported to the better business bureau as it advertises a mission statement & a guarantee that they do not follow. Not to mention, they advertise a chat line and a phone number that are bogus. Neither one work and the response when doing a ticket, claims it will be within 24 hours, but that is not true either. Save yourself a big headache, not to mention your money and buy elsewhere!
Dear customer,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
I can share some of my pleasant experience with Gearbest.com. I've already ordered several items form this store, including smartphnes, accesoires, headphones and I can honestly say they have very competitve prices, the support team is always eager to provide assistance and overall UI of the site is very good. I can easily access my orders with pictures of the sent items on scales, which is very encouraging, especialy if you live far from China:)
Particularily I like my bluetooth headphones Ausdom M07, which I received not long ago. I had discovered the price for this amazing headset is the lowest among online stores, so I placed an order on Gearbest. I got the tracking number and the picture of my parcel on scales that confirmed the fact of shipment. The delivery time was around 1 month, which is more than reasonable for shipment to Russia. The order arrived well-wrapped and not damaged by post handling, so I was totally satisfied. Now I wear these headphones as much as I can and think this is the most comfortable headset I ever used.
I would like to say thanks to entire Gearbest team for good cooperation and prompt replies in case of trouble. Keep up with good work, guys!
I bought an SJ5000x Elite because i can't find it cheaper in other sites, the item arrived in time, it was a little delay because of the production but the communication was so good with gearbest.
The item is amazing, SJCAM release new firmwares who add options and features to the camera with is something that like to have in a product of this kind.
I had shopping from gearbest first time and I was very satisfied. I bought an action cam (xiaomi yi) and some accecories. I received my order without any problem. My action cam works well. Fast shipping, low prices, good customer service comminication... everything was perfect. I would recommend everybody.
Nice shop, liked it more than Ali. Cheap prices, fast delivery and refund money for your order feedback
I ordered at this store electronic cigarette Joyetech eVic VT 60W Temperature Control VW Variable Wattage Mini Box Mod Kit 31. 10. 15. At that time, the store was an action of this product and the cigarette cost me only 3,000 rubles. A few days later I received the track number, and already November 20 received a package in the mail room. I am pleased! Gearbest.com I recommend to everyone to buy genuine products at the lowest price!
My order number is W**************
I have order Smok X Cube II. Nice packing and fast shipping.
5 stars awarded for good communications, fast shipping, quality products and great prices
Отличный магазин, сделал первый заказ с интернета, остался довольным, все качественно и с хорошими скидками, посылка шла 28 дней, вот думаю скоро заказать смартфон. Пользуюсь и вам советую, так как гиарбест является магазином а не реализатором между продавцом и покупателем!
Заказ WW**************, 12 ноября 2015 5:21:13 утра, Артур Мусиенко!"
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Thomas,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com