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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow oleg g.
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Very recommended shop, ordered from the site many times.
I'm very satisfied with the products and with the support.

Date of experience: August 6, 2019
Poland
1 review
0 helpful votes
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Awesome place to shop
August 10, 2019

I have been a member of Gearbest for just over a year now and in that time, I have bought many products from them. I never had any problems with Gearbest

Date of experience: August 6, 2019
Brazil
1 review
0 helpful votes
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AT*******703
August 10, 2019

Fui reembolsado por um produto sem seguro que não chegou!
Recomendo
São sérios e comprometidos
App de fácil navegação
Não gosto muito da tradução

Date of experience: August 6, 2019
Brazil
1 review
0 helpful votes
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Recomendo
August 8, 2019

Recomendo! Já fui reembolsado por um produto que não chegou! Não paguei o seguro e o produto extraviou.

Date of experience: August 6, 2019
Hungary
1 review
0 helpful votes
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Amazing online store
August 7, 2019

Gearbest is one of my favorite shops from china. They have great deals and coupons, what are really unmissable prices for goods. If the order have problems or warranty needed, the support always helpful and giving solution within 1-2 days.

Date of experience: August 6, 2019
South Africa
1 review
0 helpful votes
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TOP NOTCH!
August 7, 2019

Gearbest provides a great online shopping experience. The have a excellent help center and always resolves problems if they occur. I always recommend them to any person that asks me where I shop and with their shipping options they are my go to shop for any product. They always have special offers and provide rewards for loyal customers.

Date of experience: August 6, 2019
Brazil
1 review
0 helpful votes
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Gearbest is a great online store
August 7, 2019

Gearbest is a great online store. I've been buying products from them for two or three years, and it has always been a good experience. The website and app are easy to browse, communication (when needed) is good and they answer very quickly, and my products always come well packaged and undamaged.

Date of experience: August 6, 2019
Poland
1 review
0 helpful votes
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Gearbest - a place to come back
August 7, 2019

There are many shops with Chinese items but Gearbest is definitelly the one to stand out of the crowd. Honestly, this shop has low prices, great customer support, very attractive loyalty points program and offers safe paypal trasaction. I usually buy small electronics from China and this is shop i use the most. Definitelly check it out!

Date of experience: August 6, 2019
Ukraine
1 review
0 helpful votes
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Покупки в GearBest
August 7, 2019

Добрый день! Делаю покупки в магазине GearBest уже больше года. Товар практически всегда соответствует описанию. Много товаров с хорошими скидками. Если при транспортировке товар повреждали или приходил некачественный товар, деньги возвращали. Советую этот магазин."

Date of experience: August 6, 2019
Brazil
1 review
0 helpful votes
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Great shopping experience.
August 7, 2019

They are a incredible trustworthy Chinese site. You can buy quality products for a really good price, better than any other western site, but with the trustability of the biggest western sites like Amazon. I already tried they warranty policy more than one time and it always worked flawlessly. I absolutely recommend them as the best e-commerce, regarding price and overall experience.

Date of experience: August 6, 2019
Italy
1 review
0 helpful votes
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Great shopping experience
August 7, 2019

First of all, this is my objective experience with gearbest. I must admit that this is the most reliable online store that I ever try. Customer support is exellent and very kind, it solved every problem I had with shipments and orders. So I strongly recommend gearbest for your online shopping!

Date of experience: August 6, 2019
GB
1 review
0 helpful votes
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Gearbest is safe, cheap and has a lot of new tech products.
Shipping options are a must for Europe buyers.
Recommended for sure.

Date of experience: August 6, 2019
Slovakia
1 review
0 helpful votes
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I have only good experience with Gearbest.com. Whether with shopping or with support. In my problems, I only met with helpful and kind support. Thank you very much.

Date of experience: August 6, 2019
Poland
1 review
0 helpful votes
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Trusted shop
August 7, 2019

I buy few things at gearbes, even few phones. It was always perfect service, fast shipping and good comunication with shop

Date of experience: August 6, 2019
Ukraine
1 review
0 helpful votes
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Shop where it is profitable to buy
August 7, 2019

Really love this store for honesty! It is very pleasing that here prices are lower than the rest. I feel calm buying in this store, if the original is written then it is! It is very pleasing that there is a guarantee and a real one for international buyers!

Date of experience: August 6, 2019
Spain
1 review
0 helpful votes
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Good shop
August 7, 2019

Good store of products that ship worldwide, the delivery time is correct and the attention is good. The prices are very good and the offers fantastic.

Date of experience: August 6, 2019
Poland
1 review
0 helpful votes
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Great Experience
August 9, 2019

It was my first experience with gearbest and now they are the best international online store. Everything that I need, the first place to find will be Gearbest.com.

Date of experience: August 6, 2019
Washington
1 review
0 helpful votes
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Excellent service
August 7, 2019

I have long wanted to update my old cigarette mod. I ordered a Vaporesso Revenger X for myself **************140 03/07/19). Unfortunately, this product was not in stock and I was offered a full replacement with partial compensation. The goods were shipped as soon as they arrived at the warehouse by the fastest carrier. The parcel arrived without defects and dents. Satisfied with the quality and service. I will order more.

Date of experience: August 6, 2019
South Africa
2 reviews
0 helpful votes
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Excellent customer service.
August 7, 2019

I am a regular GearBest customer for more than three years and found out that their products are of high quality at affordable prices. Great customer service is what GearBest knows best as they are available 24/7 to assist with regards to any queries be them preorder or after sales. Before GearBest I used to be hesitant to shop online but I can confirm those fears are long gone thanks to the peace of mind as guaranteed by GearBest. When one deals with GearBest, there's no room to guess anything as all the questions will be addressed in a friendly and professional manner. GearBest knows how to treat well it's customers. I am one happy customer as proof to that effect despite my living far, far away in South Africa.

Date of experience: August 6, 2019
Poland
1 review
0 helpful votes
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My favorite for china gadgets
August 9, 2019

They delivered in time and if something was wrong i didn't have to hesitate contacting the excellent consumer support.

Date of experience: August 5, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom