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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Very recommended shop, ordered from the site many times.
I'm very satisfied with the products and with the support.
I have been a member of Gearbest for just over a year now and in that time, I have bought many products from them. I never had any problems with Gearbest
Fui reembolsado por um produto sem seguro que não chegou!
Recomendo
São sérios e comprometidos
App de fácil navegação
Não gosto muito da tradução
Recomendo! Já fui reembolsado por um produto que não chegou! Não paguei o seguro e o produto extraviou.
Gearbest is one of my favorite shops from china. They have great deals and coupons, what are really unmissable prices for goods. If the order have problems or warranty needed, the support always helpful and giving solution within 1-2 days.
Gearbest provides a great online shopping experience. The have a excellent help center and always resolves problems if they occur. I always recommend them to any person that asks me where I shop and with their shipping options they are my go to shop for any product. They always have special offers and provide rewards for loyal customers.
Gearbest is a great online store. I've been buying products from them for two or three years, and it has always been a good experience. The website and app are easy to browse, communication (when needed) is good and they answer very quickly, and my products always come well packaged and undamaged.
There are many shops with Chinese items but Gearbest is definitelly the one to stand out of the crowd. Honestly, this shop has low prices, great customer support, very attractive loyalty points program and offers safe paypal trasaction. I usually buy small electronics from China and this is shop i use the most. Definitelly check it out!
Добрый день! Делаю покупки в магазине GearBest уже больше года. Товар практически всегда соответствует описанию. Много товаров с хорошими скидками. Если при транспортировке товар повреждали или приходил некачественный товар, деньги возвращали. Советую этот магазин."
They are a incredible trustworthy Chinese site. You can buy quality products for a really good price, better than any other western site, but with the trustability of the biggest western sites like Amazon. I already tried they warranty policy more than one time and it always worked flawlessly. I absolutely recommend them as the best e-commerce, regarding price and overall experience.
First of all, this is my objective experience with gearbest. I must admit that this is the most reliable online store that I ever try. Customer support is exellent and very kind, it solved every problem I had with shipments and orders. So I strongly recommend gearbest for your online shopping!
Gearbest is safe, cheap and has a lot of new tech products.
Shipping options are a must for Europe buyers.
Recommended for sure.
I have only good experience with Gearbest.com. Whether with shopping or with support. In my problems, I only met with helpful and kind support. Thank you very much.
I buy few things at gearbes, even few phones. It was always perfect service, fast shipping and good comunication with shop
Really love this store for honesty! It is very pleasing that here prices are lower than the rest. I feel calm buying in this store, if the original is written then it is! It is very pleasing that there is a guarantee and a real one for international buyers!
Good store of products that ship worldwide, the delivery time is correct and the attention is good. The prices are very good and the offers fantastic.
It was my first experience with gearbest and now they are the best international online store. Everything that I need, the first place to find will be Gearbest.com.
I have long wanted to update my old cigarette mod. I ordered a Vaporesso Revenger X for myself **************140 03/07/19). Unfortunately, this product was not in stock and I was offered a full replacement with partial compensation. The goods were shipped as soon as they arrived at the warehouse by the fastest carrier. The parcel arrived without defects and dents. Satisfied with the quality and service. I will order more.
I am a regular GearBest customer for more than three years and found out that their products are of high quality at affordable prices. Great customer service is what GearBest knows best as they are available 24/7 to assist with regards to any queries be them preorder or after sales. Before GearBest I used to be hesitant to shop online but I can confirm those fears are long gone thanks to the peace of mind as guaranteed by GearBest. When one deals with GearBest, there's no room to guess anything as all the questions will be addressed in a friendly and professional manner. GearBest knows how to treat well it's customers. I am one happy customer as proof to that effect despite my living far, far away in South Africa.
They delivered in time and if something was wrong i didn't have to hesitate contacting the excellent consumer support.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

