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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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All previous orders went according to plan. Products were delivered to my destination as planned, no damage. All in all I'm satisfied.
With regard to the latest order, the product I wanted was out of stock, and the one I chose after that.
They offered me a replacement that arrived on time, and the product was in perfect condition.
Hence, I'm satisfied.
All the products i bought arrived to my home well packaged and in excellent conditions. Gearbest is a reliable and cheap store. Product: **************602 Date: 11/06/2019
GearBest si very good eshop, with experienced communication. Pretty fast shipping.
Very satisfied with customer service, delivered product was faulty, but customer service provided refund, so I could order new product as a replacement
Já comprei algumas coisas nesse site. Não tenho nenhuma queixa até agora. Tudo que comprei veio de acordo com o que tinha pedido. Recomendo a todos esse site.
Gearbest is the best website for me, i have bought more than 200 orders from it, fast shipping, big deals, many coupons, best service...
Excellent products I have bought from Gearbest on a low price.in my country they are expensive, but Gear best made it possible for me
I'v bought some tech products and im always been satisfied. Fair prices and fair delivery time. Recomended!
**************498 19/02/2019
Good overall purchasing experience. Serious site and very helpful. Customer-oriented even if, frankly, it follows pre-established rules in customer support that if there are problems that do not foresee it, customer support is confused because it is clear that the support representative cannot decide on anything, especially if it happens a problem out of fixed patterns
This is the best site for Turkey, they shipping the product in no more than 2 days. I bought mi band 3 and it cost me half of in my country price. This is so good.
One of the best site. I like gearbest. Very kind & fast support, they don't know impossible. Products are very good prices. Many coupons! Postage options per product. Paypal. I love it! I very recommended.
Products have good quality, shipping is safe and stable, and if something happens I know the problem will be solved somehow.
If you have been looking for a merchant who not only will give you everytime the best price/quality offers, but also a merchant who is reliable in every single aspect of their sales, this is the one for you. Find here almost anything you are looking for, in the best prices, best quality, accurate shipping and 24/7 fast, polite and generally very good trained customer service!:-)
Gearbest has easily edged out all other competition. They treat their members right with great deals and even better products!
I had a order **************602 where I bought the Armor Case For Asus Zenfone 4 Max ZC520KL Silicon Back Shockproof Protection Cover with the color Silver for my son´s smartphone.
It was a good experience since the beginning till the end, for sure will recommend to all my contacts.
Muito Bom. Volto a comprar aqui sem dúvida.
Ja tive problemas e tudo foi resolvido sem questões. Devido a isso volto a comprar aqui e aconcelho a comprar
Got my order W************** with DHL on 5 days only with nice packaging, no extra or hidden fees.
I had shopping experince on gearbest for more than 4 years:
- valuabe customer service, always on call.
- cheapest prices and sales.
All product are hight quality. Recommend recommend!
Correct, Accurate, Authentic products, Helpful customer service.
First order from this store. The product arrived quickly and I got exactly what I ordered. Excellent quality and price.
I recommend to everyone:-)
I have been dealing with Gearbest since 2012. Every time i have fully satisfied with their service. Products are clearly details in Gearbest site and actual product as the same as describe. Delivery always within time frame. Really recommend to everyone. Hoping to continue with Gearbest.
Russian: Хочу поделиться опытом покупки смартфона Xiaomi Redmi 4X 4G Smartphone на сайте gearbest. Телефон и его работой удовлетворен полностью, все работает. Качеством доставки и работой магазина, а также службой поддержки сайта gearbest удовлетворен. Буду заказывать еще, рекомендую этот сайт.
English: I want to share the experience of buying a Xiaomi Redmi 4X 4G Smartphone smartphone on the gearbest website. The phone and its work are completely satisfied, everything works. The delivery quality and the work of the store, as well as the gearbest website support service are satisfied. I will order more, I recommend this site.
Nothing but good things to say about Gearbest! Fast shipping, thousands of products, and great customer service.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

