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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
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Generally Favorable
August 9, 2019

All previous orders went according to plan. Products were delivered to my destination as planned, no damage. All in all I'm satisfied.

With regard to the latest order, the product I wanted was out of stock, and the one I chose after that.

They offered me a replacement that arrived on time, and the product was in perfect condition.

Hence, I'm satisfied.

Date of experience: August 8, 2019
Portugal
1 review
0 helpful votes
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Excellent and affordable products
August 9, 2019

All the products i bought arrived to my home well packaged and in excellent conditions. Gearbest is a reliable and cheap store. Product: **************602 Date: 11/06/2019

Date of experience: August 8, 2019
Czechia
1 review
0 helpful votes
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Very good reseller
August 9, 2019

GearBest si very good eshop, with experienced communication. Pretty fast shipping.
Very satisfied with customer service, delivered product was faulty, but customer service provided refund, so I could order new product as a replacement

Date of experience: August 8, 2019
Portugal
1 review
0 helpful votes
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Boas Compras
August 9, 2019

Já comprei algumas coisas nesse site. Não tenho nenhuma queixa até agora. Tudo que comprei veio de acordo com o que tinha pedido. Recomendo a todos esse site.

Date of experience: August 8, 2019
Morocco
1 review
0 helpful votes
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Best shopping website
August 9, 2019

Gearbest is the best website for me, i have bought more than 200 orders from it, fast shipping, big deals, many coupons, best service...

Date of experience: August 8, 2019
South Africa
1 review
0 helpful votes
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Excellent products I have bought from Gearbest on a low price.in my country they are expensive, but Gear best made it possible for me

Date of experience: August 8, 2019
Italy
1 review
0 helpful votes
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Very happy
August 9, 2019

I'v bought some tech products and im always been satisfied. Fair prices and fair delivery time. Recomended!

Date of experience: August 8, 2019
Italy
1 review
0 helpful votes
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Purchasing experience
August 9, 2019

**************498 19/02/2019
Good overall purchasing experience. Serious site and very helpful. Customer-oriented even if, frankly, it follows pre-established rules in customer support that if there are problems that do not foresee it, customer support is confused because it is clear that the support representative cannot decide on anything, especially if it happens a problem out of fixed patterns

Date of experience: August 8, 2019
Turkiye
1 review
0 helpful votes
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This is the best site for Turkey, they shipping the product in no more than 2 days. I bought mi band 3 and it cost me half of in my country price. This is so good.

Date of experience: August 8, 2019
Hungary
1 review
0 helpful votes
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One of the best site
August 9, 2019

One of the best site. I like gearbest. Very kind & fast support, they don't know impossible. Products are very good prices. Many coupons! Postage options per product. Paypal. I love it! I very recommended.

Date of experience: August 7, 2019
Portugal
1 review
0 helpful votes
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Best quality and best support.
August 8, 2019

Products have good quality, shipping is safe and stable, and if something happens I know the problem will be solved somehow.

Date of experience: August 7, 2019
Greece
1 review
0 helpful votes
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If you have been looking for a merchant who not only will give you everytime the best price/quality offers, but also a merchant who is reliable in every single aspect of their sales, this is the one for you. Find here almost anything you are looking for, in the best prices, best quality, accurate shipping and 24/7 fast, polite and generally very good trained customer service!:-)

Date of experience: August 7, 2019
Poland
1 review
0 helpful votes
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Wonderful place for shopping
August 10, 2019

Gearbest has easily edged out all other competition. They treat their members right with great deals and even better products!

Date of experience: August 7, 2019
NL
1 review
0 helpful votes
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I had a order **************602 where I bought the Armor Case For Asus Zenfone 4 Max ZC520KL Silicon Back Shockproof Protection Cover with the color Silver for my son´s smartphone.

It was a good experience since the beginning till the end, for sure will recommend to all my contacts.

Date of experience: August 7, 2019
Portugal
1 review
0 helpful votes
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Muito Bom
August 8, 2019

Muito Bom. Volto a comprar aqui sem dúvida.
Ja tive problemas e tudo foi resolvido sem questões. Devido a isso volto a comprar aqui e aconcelho a comprar

Date of experience: August 7, 2019
Algeria
2 reviews
5 helpful votes
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Featured, number one shopping!
August 8, 2019

Got my order W************** with DHL on 5 days only with nice packaging, no extra or hidden fees.
I had shopping experince on gearbest for more than 4 years:
- valuabe customer service, always on call.
- cheapest prices and sales.
All product are hight quality. Recommend recommend!

Date of experience: August 7, 2019
Hungary
1 review
0 helpful votes
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Gearbest the Best
August 8, 2019

Correct, Accurate, Authentic products, Helpful customer service.

First order from this store. The product arrived quickly and I got exactly what I ordered. Excellent quality and price.

I recommend to everyone:-)

Date of experience: August 7, 2019
Sri Lanka
1 review
0 helpful votes
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Fantastic Online experience
August 8, 2019

I have been dealing with Gearbest since 2012. Every time i have fully satisfied with their service. Products are clearly details in Gearbest site and actual product as the same as describe. Delivery always within time frame. Really recommend to everyone. Hoping to continue with Gearbest.

Date of experience: August 7, 2019
Ukraine
1 review
0 helpful votes
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Russian: Хочу поделиться опытом покупки смартфона Xiaomi Redmi 4X 4G Smartphone на сайте gearbest. Телефон и его работой удовлетворен полностью, все работает. Качеством доставки и работой магазина, а также службой поддержки сайта gearbest удовлетворен. Буду заказывать еще, рекомендую этот сайт.
English: I want to share the experience of buying a Xiaomi Redmi 4X 4G Smartphone smartphone on the gearbest website. The phone and its work are completely satisfied, everything works. The delivery quality and the work of the store, as well as the gearbest website support service are satisfied. I will order more, I recommend this site.

Date of experience: August 7, 2019
Canada
1 review
0 helpful votes
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Best overseas shopping site
August 8, 2019

Nothing but good things to say about Gearbest! Fast shipping, thousands of products, and great customer service.

Date of experience: August 6, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom