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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
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Excellent!
August 14, 2019

"I've never had any problems whatsoever with GearBest since the very first order. The only complains I can do are the delay of the shipping on holidays like Christmas and Easter. Prices are very low and everything comes well packaged and in perfect condition. Awesome store! Don't be afraid to use it!"

Date of experience: August 11, 2019
Brazil
1 review
0 helpful votes
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Excellent
August 14, 2019

Gearbest is a high quality seller. They always wants to please you and try to do the best work to make you feel safe to buy yor stuff.
Im From Brazil and even with the problems of my country, gearbest did your best to make me a very good attendance.
Fast cheap and reliable.

Date of experience: August 10, 2019
Brazil
1 review
0 helpful votes
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Faço compras a um bom tempo na Gearbest e sempre recebo os produtos em tempo hábil, bem embalados e funcionado perfeitamente. A loja também tem um ótimo atendimento de pós venda, que responde rápido e procura resolver qualquer problema que possa ter acontecido.

Date of experience: August 10, 2019
Saudi Arabia
1 review
0 helpful votes
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Great Website
August 11, 2019

Great website great costumer service help me and nice and lower price thanks gearbest im always buy from gearbest

Date of experience: August 10, 2019
Germany
1 review
0 helpful votes
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Perfect Shop
August 13, 2019

I ordered serveral flashlights and everything was perfect. The shipping was fast and all of them arrived in good conditions. Also the support is very kind and most helpful.

Date of experience: August 10, 2019
Poland
1 review
0 helpful votes
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Great shop
August 11, 2019

One of my best, most reliable store i make purchases from. Very fast dispatch, deliviery, items are always well packed. Good customer service, i have problem witch one pretty expensive item and there is no problem return goods and refund full price+delivery fee. Its only shame there is no more items in EU warehauses.

Date of experience: August 10, 2019
GB
1 review
0 helpful votes
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Good products, excellent prices.
August 13, 2019

I've always bought with confidence and have not been disappointed. Often selling items not available elsewhere.

Date of experience: August 10, 2019
Brazil
1 review
0 helpful votes
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Satisfeito
August 11, 2019

Sem dúvidas uma das melhores lojas para importação ou se não a melhor, suporte 100% amigável e sempre de prontidão para lhe auxiliar em qualquer coisa, eu recomendo por experiência própria! :)

Date of experience: August 9, 2019
Italy
1 review
0 helpful votes
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A trusted choice
August 10, 2019

I've had many good experiences with Gearbest. All products arrived in time and they always were flawless. Also my personal experience with Customer Service has been nice, they quickly answered and solved any issue I had.
Prices are competitive and I found many great offers.
I think I'll definitely keep buying with Gearbest.

Date of experience: August 9, 2019
Brazil
1 review
0 helpful votes
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Simple the best
August 10, 2019

Estou muito satisfeito com o meu produto.
A loja me atendeu super bem, não tive problemas na hora da compra e nem no recebimento da minha encomenda.

Date of experience: August 9, 2019
Romania
1 review
0 helpful votes
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All perfectly!
August 10, 2019

I want to write a review about the Gearbest store. This is one of the best stores I know! In this Gearbest store I already bought several good quality goods, I received all the goods on time, the prices are much cheaper than in our country, you can earn and use 30% of the domestic currency for discounts - points, but not for all goods. Sometimes there are very profitable sales, but this rarely happens. The impression of the store was normal: the support service responds quickly and helps, delivery 1 - 1.5 months.
Я хочу написать отзыв об магазине Gearbest. Это один из лучших магазинов, которые я знаю! В этом магазине Gearbest я уже купил несколько товаров хорошего качества, все товары получил вовремя, цены намного дешевле, чем в нашей стране, можно зарабатывать и применять для скидки 30% внутреннюю валюту - баллы, но не на все товары. Иногда бывают очень выгодные распродажи, но это редко бывает. Впечатление о магазине сложилось нормальное: служба поддержки откликается быстро и помогают, доставка 1 - 1,5 месяца.

Date of experience: August 9, 2019
Portugal
1 review
0 helpful votes
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Recebi a minha encomenda **************716, a nome de RUM, correspondente a uma bolsa de necessaire para guardar os equipamentos eletrónicos e de comunicação nas viagens à volta do
Mundo. Pedida a: 10 de Julho de 2019, chegada hoje dia 1 de Agosto de 2019. No âmbito geral adorei a pastinha, muito versátil e ergonómica, com cores bem combinadas e uns otimos acabamentos da
Mesma. Pratica e discreta mas muito utilitaria no que respeita a comodidade, assim não perco nenhum dos cabos ou carregadores que habitualmente se deixam em todo lado. Ponto negativo é apenas um,
Que se prende com o facto de dever ser mais rígida no seu exterior para evitar em caso de queda, a quebra do smartphone ou outro dispositivo similar. Mas dum modo geral dou nota extremamente
Positiva e parabenizo o fabricante pela ideia e concepção da mesma.

Date of experience: August 9, 2019
France
1 review
0 helpful votes
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Good seller and a lot of products
August 10, 2019

Good seller and a lot of products
Price are good and shipping is ok:)

Never issues at this time with Gearbest.

Tofanger (Youtube review)

Date of experience: August 9, 2019
Brazil
1 review
0 helpful votes
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An excellent product. It was delivered too fast. I really love the earphone and the services of Gearbest

Date of experience: August 9, 2019
Puerto Rico
3 reviews
0 helpful votes
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I'm a frequent buyer of gearbest.com and I love the website because I could find my favorite gadgets and electronics at the best prices! I'll always buy from gearbest.com!

Date of experience: August 9, 2019
Lithuania
1 review
0 helpful votes
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H6Mini Android TV Box
August 10, 2019

H6Mini Android TV Box. Works fine out of the box. Easy to customise for Your individual usage. GearBest fast dispatch and delivery without any issues

Date of experience: August 9, 2019
Romania
1 review
0 helpful votes
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Fast shipping and good prices
August 10, 2019

Order was processed and sent very quick, it was packed well. The products were as in description, good quallity and a good price.

Date of experience: August 9, 2019
Germany
1 review
0 helpful votes
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Fast free shipping to Germany
August 10, 2019

Ordered a Lot there. Never had any Problems. Gearbest even takes care of german customs. Support is very fast and helpful.

Date of experience: August 9, 2019
Portugal
1 review
0 helpful votes
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Great
August 10, 2019

I have made multiple orders on GearBest and have not had any issues. Items arrive fast, competitive prices and a lot of variety. Highly recommended.

Date of experience: August 9, 2019
Slovakia
1 review
0 helpful votes
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Moody
August 10, 2019

I have already a lot of experiences with Gearbest and I am very satisfied with theirs services. Theirs products offer very good value to price ratio, delivery is quick (average 20 days from dispatching date) and reaction to my questions is also very quick (inside of 24 hours). They also solved problematic issues to my satisfaction. I recommend this supplier to other customers. I will continue shopping with Gearbest.

Date of experience: August 9, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom