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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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"I've never had any problems whatsoever with GearBest since the very first order. The only complains I can do are the delay of the shipping on holidays like Christmas and Easter. Prices are very low and everything comes well packaged and in perfect condition. Awesome store! Don't be afraid to use it!"
Gearbest is a high quality seller. They always wants to please you and try to do the best work to make you feel safe to buy yor stuff.
Im From Brazil and even with the problems of my country, gearbest did your best to make me a very good attendance.
Fast cheap and reliable.
Faço compras a um bom tempo na Gearbest e sempre recebo os produtos em tempo hábil, bem embalados e funcionado perfeitamente. A loja também tem um ótimo atendimento de pós venda, que responde rápido e procura resolver qualquer problema que possa ter acontecido.
Great website great costumer service help me and nice and lower price thanks gearbest im always buy from gearbest
I ordered serveral flashlights and everything was perfect. The shipping was fast and all of them arrived in good conditions. Also the support is very kind and most helpful.
One of my best, most reliable store i make purchases from. Very fast dispatch, deliviery, items are always well packed. Good customer service, i have problem witch one pretty expensive item and there is no problem return goods and refund full price+delivery fee. Its only shame there is no more items in EU warehauses.
I've always bought with confidence and have not been disappointed. Often selling items not available elsewhere.
Sem dúvidas uma das melhores lojas para importação ou se não a melhor, suporte 100% amigável e sempre de prontidão para lhe auxiliar em qualquer coisa, eu recomendo por experiência própria! :)
I've had many good experiences with Gearbest. All products arrived in time and they always were flawless. Also my personal experience with Customer Service has been nice, they quickly answered and solved any issue I had.
Prices are competitive and I found many great offers.
I think I'll definitely keep buying with Gearbest.
Estou muito satisfeito com o meu produto.
A loja me atendeu super bem, não tive problemas na hora da compra e nem no recebimento da minha encomenda.
I want to write a review about the Gearbest store. This is one of the best stores I know! In this Gearbest store I already bought several good quality goods, I received all the goods on time, the prices are much cheaper than in our country, you can earn and use 30% of the domestic currency for discounts - points, but not for all goods. Sometimes there are very profitable sales, but this rarely happens. The impression of the store was normal: the support service responds quickly and helps, delivery 1 - 1.5 months.
Я хочу написать отзыв об магазине Gearbest. Это один из лучших магазинов, которые я знаю! В этом магазине Gearbest я уже купил несколько товаров хорошего качества, все товары получил вовремя, цены намного дешевле, чем в нашей стране, можно зарабатывать и применять для скидки 30% внутреннюю валюту - баллы, но не на все товары. Иногда бывают очень выгодные распродажи, но это редко бывает. Впечатление о магазине сложилось нормальное: служба поддержки откликается быстро и помогают, доставка 1 - 1,5 месяца.
Recebi a minha encomenda **************716, a nome de RUM, correspondente a uma bolsa de necessaire para guardar os equipamentos eletrónicos e de comunicação nas viagens à volta do
Mundo. Pedida a: 10 de Julho de 2019, chegada hoje dia 1 de Agosto de 2019. No âmbito geral adorei a pastinha, muito versátil e ergonómica, com cores bem combinadas e uns otimos acabamentos da
Mesma. Pratica e discreta mas muito utilitaria no que respeita a comodidade, assim não perco nenhum dos cabos ou carregadores que habitualmente se deixam em todo lado. Ponto negativo é apenas um,
Que se prende com o facto de dever ser mais rígida no seu exterior para evitar em caso de queda, a quebra do smartphone ou outro dispositivo similar. Mas dum modo geral dou nota extremamente
Positiva e parabenizo o fabricante pela ideia e concepção da mesma.
Good seller and a lot of products
Price are good and shipping is ok:)
Never issues at this time with Gearbest.
Tofanger (Youtube review)
An excellent product. It was delivered too fast. I really love the earphone and the services of Gearbest
I'm a frequent buyer of gearbest.com and I love the website because I could find my favorite gadgets and electronics at the best prices! I'll always buy from gearbest.com!
H6Mini Android TV Box. Works fine out of the box. Easy to customise for Your individual usage. GearBest fast dispatch and delivery without any issues
Order was processed and sent very quick, it was packed well. The products were as in description, good quallity and a good price.
Ordered a Lot there. Never had any Problems. Gearbest even takes care of german customs. Support is very fast and helpful.
I have made multiple orders on GearBest and have not had any issues. Items arrive fast, competitive prices and a lot of variety. Highly recommended.
I have already a lot of experiences with Gearbest and I am very satisfied with theirs services. Theirs products offer very good value to price ratio, delivery is quick (average 20 days from dispatching date) and reaction to my questions is also very quick (inside of 24 hours). They also solved problematic issues to my satisfaction. I recommend this supplier to other customers. I will continue shopping with Gearbest.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

