Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered two products from gearbest.com, i received this in 2 weeks in good condition. Great product and fast delivery.
I ordered so many times with gearbest without any problems and the support is so helpful if you face any issue.
Hello
I bought from many websites on the internet.
But gearbest, is the best of them especially the price and quality
Is awesome. I never had a problem, and i know that i will never have one. Every order comes in a fast period of time.
I found this page looking for some Knives and what i found was more than i expected, low prices and good offers.
Excellent service, very fast and cheap cost. Excellent support at facebook.
Very good prices, and fast shippment service.
Great Service, the last order arrive in 2 days, from spain warehouse
Original product and well packed
Very good flash sell promotion
Good tracking service
I truly trust this store
Not only a great experience through their site but also through the mobile application. Everything you'd want to buy overseas available at your fingertips and with different shipping methods available depending on your needs. I was initially hesitant to buy but it has quickly replaced local and regional suppliers. Not only will it make your life easier, it's very useful for family and any type of event you might want to gift something unique. Some advice would be to beware of shipping times as it's obviously a long trip. Any issue that might arise is quickly resolved by their customer service!
JÁ TENHO 5 COMPRAS NA GEARBEST E A ULTIMA COMPRA FOI A MELHOR PELO FATO DO MEU OBJETO CHEGAR MUITO ANTES DE 30 DIAS, E PELA AJUDA DO SUPORTE POIS NÃO TINHA A MINHA PRIMEIRA ESCOLHA DE PRODUTO E JA TINHA PAGADO POR ELE. LOGO LOGO RESOLVI TUDO COM O SUPORTE DA GEARBEST E NO MESMO INSTANTE JÁ TROQUEI POR OUTRO SEM NENHUM PROBLEMA. MUITO OBRIGADA GEARBEST.
Em Português:
"A experiência de comprar na gearbest foi surpreendente, a rapidez, qualidade e originalidade dos produtos impressiona, mas o melhor de tudo é o suporte que eles dão para nós, são super atenciosos e educados.
Recomendo!"
In English:
"The shopping experience at gearbest has been amazing, the speed, quality and originality of the products are impressive, but best of all is the support they give us, they are super attentive and polite.
I recommend!"
I bought it for a very good price / value ratio, it was in the daily deal so I bought 2 pieces. The post office arrived quickly, carefully packed. My phone quickly recognized that there was 236 Gb of free storage space after imaging. Works fine, no clutter! I recommend to everyone, you will not be disappointed!
Thank you Gearbest!
Order No.: **************375
28/06/2019 10:33:33
I ordered the Xiaomi Redmi note 7 64GB/4GB, it got shipped the same day and arrived faster than i expected (in just 5 days to Algeria), the quality is great and the packaging was great (not a scratch in the product), and on top of all this they offer the lowest price compared to all online shopping website.
This is definitely the number one shopping website.
I've shopped from Gearbest for the last three years and my experience with them was truly exceptional. First of all, if you subscribe to their newsletter, you discover many discount coupons, which save you money in many product categories. The same happens if you like their page on Facebook.
Secondly, they send you top quality products at amazing prices. Besides, before you order you have the opportunity to read other users' reviews of the product and so you can have a more conclusive view.
Also, they do their best to send you the product as fast as they possibly can and take grate care to optimize their shipping methods, by including package security, etc.
Finally, if there has been a problem with the product or the shipping, they always answer to your questions and try to solve the problem in the best way possible, offering you many different ways to choose, so that you are a satisfied customer in the end.
Well done, Gearbest! Keep up the good work.
Very fast delivery as always!
I received the product in good condition. They work perfectly and were very good pirce. I recommend Gearbest to everyone!
Order No.: **************180
All my orders without problems. Delivery time from 12-18 days from China to Germany are okay. All packages were without damage.
Order a smartphone, expensive buy, but Gearbest delivered. No problems whatsoever, delivery time was fantastic. Recomended!
International internet shopping can cause problems. Cargo problems, customs problems and many problems. Gearbest.Com he's doing everything to make sure these problems don't happen. Customer service is extremely high quality. Your problems are being solved. They are working to get the product you receive to you as soon as possible. At international exchange Gearbest.Com the best. I advise
Good products with good value for money.
Good customer service and after-sales service.
Well packaged products and fast shipping in general.
My first order on gearbest.com was in june 2015, until now i have made more then 30 orders and the shopping experience was great. The delivery was fast (in generaly 2-4 weeks from China to my door, in Romania), the products was exactly like in description and the support team was very promptly and friendly.
From that time i was made over 20 orders and all the stuff came in good shape and as expected! Reliable business with fast-response support.
The seller Gearbest.com has a great range of prices and products. Other than that, you can earn points and use it as discount on your next purchase so really helpful. 5 stars for Gearbest.com
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members