Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sono anni che compro su gearbest e mi sono trovato sempre benissimo con loro. Ottimo staff competente e pratico. Quando hai bisogno di aiuto ti rispondono in 24 ore e ti sapranno rispondere e risolvere la tua problematica. Continuerò certamente a comprare sul loro sito per i prezzi convenienti e la garanzia di 2 anni. Ottimo veramente e affidabilissimo come sito. La merce che si acquista arriva sempre e nei tempi prestabiliti. Grazie ancora
Order Number: **************926 date: 11/07/19
This is one of my favorite online stores. I keep coming here to search for the novelties and see the best deals available.
Never had a problem with the store, and already had a refund, for a good that unfortunately did arrive at my house, no problem.
Gearbest beat all others on Yeelight prices. So you get quality products almost for the same price as no-brands on other sites and I really like buying experience on Gerabest!
I've been ordering goods from Gearbest for a long time. This is one of my favorite shops. Huge range of products, low prices. There are also exclusive products. Quick shipping. If there are any problems, the service always solves them. Excellent shop. I recommend it.
Compra **************865 He realizado compras en esta tienda por cerca de 3 años, y solo puedo decir que es increíble, tiene una gran variedad de productos con precios bajos, buena calidad e increíbles funciones, desde tecnología hasta moda, sus métodos de envío son una locura, en menos de 3 semanas suelen llegar sus productos hasta México por la opción de envío más económica, sus servicio post venta también es muy bueno, atención rápida y de calidad, dan una solución a cualquier problema que haya ocurrido con el paquete, ya sea por producto dañado, perdido o defectuoso, pero rara vez lo he usado
Already bought several things at Gearbest, always corresponded to expectations, although sometimes the delivery clapper largely exceed the announced time
Sem razões de queixa da Gearbest. O pós-venda é espetacular, o prazo de entrega aceitável, grandes promoções, bons artigos, excelente experiência de compra on-line.
When I am fancy buying any items from China then Gearbest is the site I look first time based on previous experiences.
Reasons are:
- Got refund when the seller didn't sent the described item I ordered
- Shipping has always happened in a timely manner
- Some items I got tax free as they were able to ship out from EU stock
- The communication with the support is always professional
These are the main reasons I like shopping via Gearbest.
My order was a kit, and i recived it in 2 weeks after the order, the shipping is very fast, and the shipment is well packed, The communication with the support is very fast and helpful. I recommend this site
I ordered on Gearbest 2 articles and I had an issue with the delivery of one of them. Customer service was able to find a satisfying solution therefore I am happy with the service. I will order again on the website
Order no: **************910 order time: 23/11/2018 09:57:39. I had a great experience in my first shopping on this store and i'm very greatful even today. A fast skipping and a great support! I tottally recomend.
Order no.: **************192 29/06/2019 22:16:20, I had ordered 1pcs xiaomi airdots(white), 1 pcs makeup brush, 2 pcs refillable perfume bottle, 1 pcs vertical mouse. Among them, the refillable bottles were slightly defected, but the other products were present as I ordered them, and they are good and accurate in shape according to the description. The quality of packaging was good, and the delivery time was moderate to me. I will highly recommend gearbest to buy good products..
Do you need a shop on web? Please visit GearBest. It is a very good shop on the web. You can buy everything, t-shirst, shoes, electronics items, watches etc etc. It's very easy,
Choose your items and pay using paypal or your credit card. In a one or two weeks your items is on your table. Oohhh yeahh: D
Find anything. There are drills, clocks, supplies, sportswear
Etc etc. Th eshipping is very faste and all prices are very good. The support center is very excellent and they are very fast to
Answer to all your requests. They have both tickets and live chat. Do you have a wish? Yeahh choose it.
I always had the desire and intention to shop online or online, but initially I had no idea where I could find a safe and reliable portal to make my purchases.
I heard rumors from my colleagues claiming that there are reliable, international stores where I could shop and the products could reach my parents and no problem.
So one of them recommended Gearbest to me with proof of arrival.
With this sample, I decided to risk making a purchase at gearbest, I confess that it was not easy due to doubts, but after making my first purchase at gearbest, in less than a month the post office agents were calling me to be able to do so. I pick up my order, I was happy and surprised at the same time.
I am here today, bearing this testimony that gearbest is the Online Stores store.
There are a lot of shopping sites out there but gearbest is the best treats you as a real precious customer if there is any problem with your order it will be fixed right away without any problems
I bought many things at gearbest, some high value, some low. Never had any problems and always got the things I bought in time and in great conditioning. Also, Gearbest have amazing products!
Value for money awesome product I received. Gearbest is a very reliable online shopping destination. Will surely opting Gearbest for more shopping needs.
Estaba buscando un dron barato para iniciarme en el mundo de los drones y en mi búsqueda por varias páginas encontré drones muy bueno, baratos y de marca en gearbest, el envío es supone rápido, está bien empaquetado y muy económico. Al llegarme el dron se notaba que era de buena calidad, fácil de usar, económico y con buena cámara
I recommend shopping on the site because with me they were totally reliable, agile and committed to the consumer.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

