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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Alessio K.
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Gearbest fantastico
August 17, 2019

Sono anni che compro su gearbest e mi sono trovato sempre benissimo con loro. Ottimo staff competente e pratico. Quando hai bisogno di aiuto ti rispondono in 24 ore e ti sapranno rispondere e risolvere la tua problematica. Continuerò certamente a comprare sul loro sito per i prezzi convenienti e la garanzia di 2 anni. Ottimo veramente e affidabilissimo come sito. La merce che si acquista arriva sempre e nei tempi prestabiliti. Grazie ancora
Order Number: **************926 date: 11/07/19

Date of experience: August 16, 2019
Portugal
1 review
0 helpful votes
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I keep on shopping here!
August 17, 2019

This is one of my favorite online stores. I keep coming here to search for the novelties and see the best deals available.
Never had a problem with the store, and already had a refund, for a good that unfortunately did arrive at my house, no problem.

Date of experience: August 16, 2019
Finland
1 review
0 helpful votes
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Best prices for Yeelight!
August 19, 2019

Gearbest beat all others on Yeelight prices. So you get quality products almost for the same price as no-brands on other sites and I really like buying experience on Gerabest!

Date of experience: August 15, 2019
Poland
1 review
0 helpful votes
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Excellent shop Gearbest!
August 17, 2019

I've been ordering goods from Gearbest for a long time. This is one of my favorite shops. Huge range of products, low prices. There are also exclusive products. Quick shipping. If there are any problems, the service always solves them. Excellent shop. I recommend it.

Date of experience: August 15, 2019
Mexico
1 review
0 helpful votes
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Compra **************865 He realizado compras en esta tienda por cerca de 3 años, y solo puedo decir que es increíble, tiene una gran variedad de productos con precios bajos, buena calidad e increíbles funciones, desde tecnología hasta moda, sus métodos de envío son una locura, en menos de 3 semanas suelen llegar sus productos hasta México por la opción de envío más económica, sus servicio post venta también es muy bueno, atención rápida y de calidad, dan una solución a cualquier problema que haya ocurrido con el paquete, ya sea por producto dañado, perdido o defectuoso, pero rara vez lo he usado

Date of experience: August 15, 2019
Brazil
1 review
0 helpful votes
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Qualidade
August 16, 2019

Um site com ótimos produtos, de diversas coisas, além dos ótimos preços. O serviço de entrega também é rápido.

Date of experience: August 15, 2019
Portugal
1 review
0 helpful votes
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Good
August 16, 2019

Already bought several things at Gearbest, always corresponded to expectations, although sometimes the delivery clapper largely exceed the announced time

Date of experience: August 15, 2019
Portugal
1 review
0 helpful votes
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O MELHOR SITE DE COMPRAS ONLINE
August 16, 2019

Sem razões de queixa da Gearbest. O pós-venda é espetacular, o prazo de entrega aceitável, grandes promoções, bons artigos, excelente experiência de compra on-line.

Date of experience: August 15, 2019
Hungary
1 review
0 helpful votes
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When I am fancy buying any items from China then Gearbest is the site I look first time based on previous experiences.
Reasons are:
- Got refund when the seller didn't sent the described item I ordered
- Shipping has always happened in a timely manner
- Some items I got tax free as they were able to ship out from EU stock
- The communication with the support is always professional
These are the main reasons I like shopping via Gearbest.

Date of experience: August 15, 2019
Hungary
1 review
0 helpful votes
Follow Kreszl A.
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My order was a kit, and i recived it in 2 weeks after the order, the shipping is very fast, and the shipment is well packed, The communication with the support is very fast and helpful. I recommend this site

Date of experience: August 15, 2019
France
1 review
0 helpful votes
Follow Fedi H.
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I ordered on Gearbest 2 articles and I had an issue with the delivery of one of them. Customer service was able to find a satisfying solution therefore I am happy with the service. I will order again on the website

Date of experience: August 15, 2019
Brazil
1 review
0 helpful votes
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Best shop!
August 16, 2019

Order no: **************910 order time: 23/11/2018 09:57:39. I had a great experience in my first shopping on this store and i'm very greatful even today. A fast skipping and a great support! I tottally recomend.

Date of experience: August 14, 2019
Bangladesh
1 review
0 helpful votes
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Order no.: **************192 29/06/2019 22:16:20, I had ordered 1pcs xiaomi airdots(white), 1 pcs makeup brush, 2 pcs refillable perfume bottle, 1 pcs vertical mouse. Among them, the refillable bottles were slightly defected, but the other products were present as I ordered them, and they are good and accurate in shape according to the description. The quality of packaging was good, and the delivery time was moderate to me. I will highly recommend gearbest to buy good products..

Date of experience: August 14, 2019
Italy
1 review
0 helpful votes
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Do you need a good shop online?
August 16, 2019

Do you need a shop on web? Please visit GearBest. It is a very good shop on the web. You can buy everything, t-shirst, shoes, electronics items, watches etc etc. It's very easy,
Choose your items and pay using paypal or your credit card. In a one or two weeks your items is on your table. Oohhh yeahh: D

Find anything. There are drills, clocks, supplies, sportswear
Etc etc. Th eshipping is very faste and all prices are very good. The support center is very excellent and they are very fast to
Answer to all your requests. They have both tickets and live chat. Do you have a wish? Yeahh choose it.

Date of experience: August 14, 2019
New Jersey
1 review
0 helpful votes
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I always had the desire and intention to shop online or online, but initially I had no idea where I could find a safe and reliable portal to make my purchases.
I heard rumors from my colleagues claiming that there are reliable, international stores where I could shop and the products could reach my parents and no problem.
So one of them recommended Gearbest to me with proof of arrival.
With this sample, I decided to risk making a purchase at gearbest, I confess that it was not easy due to doubts, but after making my first purchase at gearbest, in less than a month the post office agents were calling me to be able to do so. I pick up my order, I was happy and surprised at the same time.
I am here today, bearing this testimony that gearbest is the Online Stores store.

Date of experience: August 14, 2019
Morocco
1 review
0 helpful votes
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Best shopping site? YES!
August 15, 2019

There are a lot of shopping sites out there but gearbest is the best treats you as a real precious customer if there is any problem with your order it will be fixed right away without any problems

Date of experience: August 14, 2019
Portugal
1 review
0 helpful votes
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Gearbest Review
August 15, 2019

I bought many things at gearbest, some high value, some low. Never had any problems and always got the things I bought in time and in great conditioning. Also, Gearbest have amazing products!

Date of experience: August 14, 2019
Poland
1 review
0 helpful votes
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Value for money awesome product I received. Gearbest is a very reliable online shopping destination. Will surely opting Gearbest for more shopping needs.

Date of experience: August 13, 2019
Mexico
1 review
0 helpful votes
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Vale lo que cuesta
August 14, 2019

Estaba buscando un dron barato para iniciarme en el mundo de los drones y en mi búsqueda por varias páginas encontré drones muy bueno, baratos y de marca en gearbest, el envío es supone rápido, está bien empaquetado y muy económico. Al llegarme el dron se notaba que era de buena calidad, fácil de usar, económico y con buena cámara

Date of experience: August 13, 2019
Poland
1 review
0 helpful votes
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Gearbest, excelent
August 16, 2019

I recommend shopping on the site because with me they were totally reliable, agile and committed to the consumer.

Date of experience: August 13, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom