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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

AE
1 review
0 helpful votes
Follow Tauseef T.
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Have been purchasing from Gear best since a Year, by far i have no issues with their products, genuine best in class products, with best customer support.

Date of experience: May 1, 2017
Texas
1 review
0 helpful votes
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Information
May 1, 2017

Why cant I get a answer from some one about my order ww************** you have my address? You said 10 to30 days going on 45 days

Date of experience: May 1, 2017
Lily L. Gearbest Rep
over a year old

Dear Johnny,
Thank you for your review.

Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.

We have sent you a message regarding your issue in your account. Please reply to us there.

We hope you receive your items soon.
Gearbest.com

Italy
1 review
0 helpful votes
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E' da circa un anno e mezzo che compro da loro, ho fatto più di 40 ordini e non ho mai pagato la dogana. Il sito è molto fornito e il servizio clienti è molto disponibile

Date of experience: May 1, 2017
Portugal
1 review
0 helpful votes
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Online Shopping
May 1, 2017

GearBest is a great way to buy quality products at cheaper prices.

Never had a problem with my orders.

Date of experience: May 1, 2017
RU
2 reviews
0 helpful votes
Follow Aleksey F.
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I made more than 30 orders in the store. Always the goods were of excellent quality and delivery on time. On most goods, prices are lower than those of competitors. One of my orders is a Xiaomi Smart LED Desk Lamp, very bright with a color temperature adjustment and with control from a smartphone.

Date of experience: April 30, 2017
Italy
1 review
0 helpful votes
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I personally feel to speak positively of Gearbest, because in three orders I made ( WP**************, WP************** and WB**************), I did not have any problem. Support from the site was very quick and functional and tracking of the products was found to be practically active after a very short time.
Gearbest also always sends a photo of the parcel when it is ready to be shipped, generally at most the day after the order.

Only in one case I chose a non-trackable shipping type, specifically for a waterproof bag for the smartphone.
In spite of this, the product arrived in less than a month, a very short time if we consider how much time is normally needed because products come from China (I live in Italy)

The other 2 products I ordered are two Xiaomi brand products, specifically the Xiaomi Mi Band 2 and the Xiaomi Hybrid Pro HD earphones.
Gearbest is one of the best Xiaomi brand retailers on the market, and I can confirm the genuineness of the products I've received, always matching the site's description and reflecting very high quality standards.

In addition to this, the main reason why I buy from Gearbest is the low cost of the products, which compared to other stores. Most closely matches the actual prices of the products themselves on the market. Gearbest then offers a lot of interesting discounts on merchandise sold on its website daily. Shipping costs are also very low, and specifically with regard to traceable shipments, the cost of shipping costs is proportional to the basic cost of the product.

To conclude, I strongly advise Gearbest for the purchase of products, especially for the Xiaomi brand

Don't be scared of anyone who talks badly about it, just the fact that Paypal is available as a payment method, it should be synonymous of a secure guarantee.

I finally want to point out that no one has forced me to write this review but it's my target opinion on my experience regarding Gearbest, and I hope will help people with some doubts.

Date of experience: April 30, 2017
Mexico
1 review
0 helpful votes
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Gearbest
May 1, 2017

Todo lo que he pedido de la página ha llegado a tiempo y en buen estado, es tiene muy buenos precios y formas de pago muy accesible, la recomiendo completamente.

Date of experience: April 29, 2017
Portugal
1 review
0 helpful votes
Follow Jo T.
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I am a regular customer of Gearbest and have been ordering many items from them. I find their products to be of great quality compared to other Chinese websites and their shipping options/pricing is also very value for money.
The availability of the support staff is amazing and the solutions offered are fair in all cases.

I definitely recommend GearBest as the fastest and cheapest place to by quality products

Date of experience: April 29, 2017
Poland
4 reviews
0 helpful votes
Follow Wojciech K.
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Pleasant shopping
April 30, 2017

Gearbest is a very pleasant place to shop. In the store are very favorable prices. Shop make a lot of promotion. Good contact with the service allow for nice shopping.

Date of experience: April 29, 2017
Italy
1 review
0 helpful votes
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Gearbest is the best
April 29, 2017

Ho acquistato vari oggetti su gearbest ed ho sempre avuto la massima attenzione dal servizio clienti.
Tutti gli ordini sono sempre arrivati puntuali e gli articoli sono come vengono descritti sul sito web.
Tralaltro ho scelto una spedizione (che spesso è gratis) che non comporta le spese doganali in quanto vongono assolte dal mittente
Consiglio a tutti questo sito. è sicuro in quanto accetta il pagamento tramite paypal e in ogni caso sono molto seri.

Date of experience: April 29, 2017
RU
1 review
0 helpful votes
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Great store.
April 29, 2017

Ordered in this store for two years. During this time there were no problems. Excellent quality product, a variety of shipping options, fast shipping, the opportunity to pay through PayPal. Prices on average are lower than in other stores. All issues are quickly resolved with support. Great shop!

Date of experience: April 29, 2017
Spain
1 review
0 helpful votes
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GearBest the best
April 29, 2017

The GearBest site is the best when you want to shop online. Here you can find any product at the best price and decent quality. The support center is very useful and the employees are well informed and friendly.
The site constantly offers discounts and promotions for most products. So from this site, you can intelligently buy what you want.The time the product arrives is the only downside.
I encourage you to shop on this site and recommend it to as many people as possible.

Date of experience: April 29, 2017
Portugal
1 review
0 helpful votes
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Great shopping website
April 29, 2017

I've ordered several items from this website and all of them arrived within the timeframe of the ETA, were as described on the website and of good quality. Costumer service is good and caring and since paypal is available as payment method, payment is reliable.

Great store.

Date of experience: April 29, 2017
Saudi Arabia
1 review
0 helpful votes
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Gearbest
April 29, 2017

My favorite site
Very good prices
The most wonderful of all this customer service always makes me happy
Thank you gearbest

Date of experience: April 29, 2017
Mexico
5 reviews
3 helpful votes
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First I saw a video from a guy reviewing some wireless earphones, this guy gave a link to the item in GearBest, so I decided to go there and try to buy them, the whole thing was quite fast, I made my account, I made the purchase of the earphones, I provided my address and finally I paid via PayPal. Past three weeks or so I got my package safe and sound... actually sounding pretty good for BT in-earphones. Then I bought an iPhone thin case and some pieces, the process was pretty friendly and I received the items.
I really recommend GearBest, so I consider as a good advice to read and watch reviews of the items you want, write correctly your address and double check, and pay via PayPal to get quite a backup, and if you consider the item very important, you could pay the package insurance fee. The customer service is very friendly and polite, they are a good team!
I'd really like to have more shopping experience with Gearbest.
-GR_55 approves.

Date of experience: April 28, 2017
Virginia
1 review
0 helpful votes
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Good store
April 29, 2017

Я Покупаю товары в этом магазине на протяжении нескольких лет. Я всегда оставался доволен работой магазина. Магазин предлагает качественные товары по выгодным ценам. Временем доставки товаров я тоже доволен. Работа службы поддержки покупателей, организована на высоком уровне. Специалисты службы поддержки относятся уважительно к покупателям и всегда помогают в решении различных проблем. Магазин могу смело рекомендовать.

I have been buying products at this store for several years. I always remained satisfied with the work of the store. The store offers quality goods at competitive prices. I am also satisfied with the delivery of goods. The work of customer support is organized at a high level. Specialists of the support service are respectful to customers and always help in solving various problems. I can safely recommend the store.

Date of experience: April 28, 2017
Greece
1 review
0 helpful votes
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Good prices and good support
April 29, 2017

This site have good prices and good support. Fast shipping and good package. I recommend this site for your orders

Date of experience: April 28, 2017
Germany
1 review
0 helpful votes
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I have had very good experience with Gearbest. Gearbest has very promising products, they offer very good sales and post sales service. I have had 2 issues with delivery times (exceeding past 25 days), but Gearbest resolved the issue without any fuss. I am happy with them at the moment.

Date of experience: April 28, 2017
Italy
1 review
0 helpful votes
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I bought so much items on Gearbest, I always received what I ordered.
Prices are very competitive, there's always products in sale and you earn points that can be used to save in the next shippings.
Shipping time to Italy is 15 to 40 days, good packaging and free (I use free shipping without problem or customs duties).
In case of problem, they refund all the price or resend.

Date of experience: April 28, 2017
New Zealand
1 review
0 helpful votes
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Warranty Useless
April 28, 2017

Complete scam, shipped me a faulty tablet, I returned it to them at my considerable expense and they refused to take delivery of it leaving me in limbo, no tablet, faulty or otherwise, and no money back.

Date of experience: April 28, 2017
Lily L. Gearbest Rep
over a year old

Dear Mel,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,

Gearbest Customer Service Center

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom