GearbestReviews 10,706

I ordered a battery charger (90 eur) from them. Arrived, but LCD screen broken. I contact them immediately and return it as they instruct, using the method they chose (the cheapest) and pay 33 eur more. I wait for a month as they instruct. They say did not receive and that I have to wait another month. After the second month, they say it still didn't arrive. They propose they refund 20% of the item cost.

Gearbest "3 Day Dead on Arrival (DOA) Guarantee" (http://www.gearbest.com/m-article-id-16.html?inner=1) states that
"If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 3 days of the order being received. After returning the product to us, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GearBest."

Somehow I sense some disparity between the promise and practice...

Update:
After posting this and another review, GearBest was quick to up the ante and refunded the total cost of the device, but refused to refund the return postage. But then, after I provided them the receipt (by DropBox, because their system had trouble handling attachments) of the postage, they suddenly found the shipment. Even though the shipment nor receipt did not have tracking codes. Well, Paypal still took $2.24 fee for the postage refund payment, but I guess it's not worth fighting over for.

So, in the end it took about four months, quite some effort and $2.24 to have no charger. Could be worse, so I'll give two stars instead of the initial one.

Ich bestelle sehr gern bei Gearbest, schon allein weill für mich alle Zollformalitäten übernommen werden und ich damit enorme Zeit spare. Alle Sendungen sind mit German Priority innerhalb der angegebenen Frist geliefert worden, teilweise sogar schneller.

I only choise GEARBEST!
Is the best one for online shopping!
Very fast and responitive:)

The price for items are the best from other sites

I've made a number of purchases from Gearbest over the past few months, with some orders over $100 USD. They have impressed me with both their order processing speed as well as the Priority Line shipping option speed (they use International Bridge). All of my orders were received intact and in under 2 weeks from order date.

Something I found really nice was that they attach a picture if your parcel package on the scale in their office just before they ship it. A personal touch that I've never seen from any online sellers.

Overall, I am very impressed with Gearbest. In my experiences, they are the top Chinese seller for Xiaomi products, gadgets, and electronics.

I've recommended them to my friends, who have made purchases from my referrals and earned me free items. I've also accumulated a number of "GB points" from my past orders, which takes several dollars off my orders.

Great seller that rewards repeat customers!

Hello everyone! I'm Lorenzo Gualtieri and I want to share my buying experience on gearbest. Until now, I've made some orders (3 for a total of 7 articles), the last (W**************) on January 12th. All the orders made, always arrived in time even by choosing the uninsured free shipping and at most I waited 3 weeks. Ordered items always match the description on the site. Only once I get a defective product and after contacting the assistance, providing the proofs due, I was redeemed. Several times I contacted gearbest to ask for information and the responses have always been timely and very kind. I consider it a serious, professional seller and very attentive to the customer and really cheap. What are you waiting for? Buy! Highly recommended!

Hi everyone!
I have made a lot of orders from this site (the last one on 18 May 2017 Order number: W**************). All the stuff was original and of good manufacturing quality. The shipment to my country never goes beyond 15 days, so super quick. Always paid with Pay Pal with no kinds of problem. Customer service always contacts you for asking if the whole selling experience was good (very kind and unexpected thing!).
No one forced me to write this experience report. I surely recommend this site to all my friends!
Hope that my experience will be useful to all of you!

Hi, I'm Nicola and I'm going to describe my personal experience with GearBest. In my opinion this is an excellent online shopping site with a huge variety of products. The shopping method is comfortable and safe. Maybe the lowest prices on the web and also you can reach a lowest price using coupons and gb points! There are a lot of kind of shipping, but I'm think the best method for Italian users is the "Priority Line (Italy Express)" with this shipping you will receive your items in 10 days only without customs :D. You can pay with PayPal (the safest way for online shopping), but you won't be needing it, because GearBest after sales customers service is excellent. GearBest is the best. 5 stars ***** SUGGESTED :D

I found out about GearBest in October 2016. Since then, I've purchased a lot of itens in this website e I can say that I'm pleased with every single one.
The costumer service is excellent and they are always concern about the happiness and satisfaction of their clients.
It is my favorite online shop without doubt!