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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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Xiaomi LED lamp
April 25, 2017

I had been looking lamp for too long before I found the best decision. So Xiaomi LED lamp is very nice built. The whole frame is made from aluminum. It has app for your smartphone. It can change the brightness and the color of the light. So I recommend everyone to buy this lamp from GearBest because they delivered it to my house. The parcel came to me in 2 weeks. I am really satisfied with GearBest and their service! I have been purchasing technics from them for 2 years and I haven't been disappointed yet.

Date of experience: April 25, 2017
Serbia
1 review
0 helpful votes
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**************150
April 25, 2017

I am very satisfied with the purchase on the GEARBEST website, the site is excellent for shopping, it has excellent prices and quality of the products they have excelled, I like the speed of delivery of the ordered product, my last order **************150 has arrived very quickly, it is my recommendation to go to this site for shopping and will surely find you something for yourself!

Date of experience: April 24, 2017
Brazil
1 review
0 helpful votes
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Good prices, they were way cheaper than others yet their products are original and way better than what you would find in stores. The customer service was very helpful, if you had any problem they won't hesitate to assist you.

Date of experience: April 24, 2017
Colorado
1 review
0 helpful votes
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So I was contacted by Gearbest.com and they did credit me back the money I spent on the defective vehicle finally. I won't give more than 3 stars as it shouldn't have to take bashing a company's customer service department in order to receive resolution for a defective claim. Happy I got my money back but I am hesitant to order from them again in case I have another issue.

Date of experience: April 24, 2017
Lily L. Gearbest Rep
over a year old

Dear Derrick,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,
Gearbest.com

Morocco
1 review
0 helpful votes
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JINJULI 35 x 50 Monocular
April 25, 2017

W**************
This is my order number and i'm so satisfied about the item i bought
It's really good and it worths its money
The shipping time was a RECORD 20days in non registered mail

Date of experience: April 24, 2017
RU
1 review
0 helpful votes
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Очень часто заказываю с Gearbest. Очень полюбил этот магазин, считаю его лучшим онлайн магазином. Всегда большой выбор качественного товара, низкие цены, быстрая доставка. Gearbest принимает оплату и через Pay Pal, что в двойне защищает покупателя.

Date of experience: April 24, 2017
Belarus
1 review
0 helpful votes
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Excellent quality
April 24, 2017

I bought an electric shaver in the store. I'm pleased with everyone. Quality is on top. Great repeater. I purchased this device to increase the coverage of the signal. The setup did not cause problems. Delivery of the parcel took about a month. The store is excellent. I recommend.

Date of experience: April 24, 2017
Brazil
1 review
1 helpful vote
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I recommend this site, I live here in Brazil, and the delivery is super fast and very well packaged, the prices are very good and the quality of the products, the gearbest is of congratulations, thank you

Date of experience: April 23, 2017
Portugal
1 review
0 helpful votes
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Great Gadget and Goods Vendor
April 24, 2017

I have made dozens of purchases from this website.
They all went extremely well with any problem from posting or shipping resolved in the matter of minutes and a few emails. The availability of the support staff is amazing and the solutions offered are fair in all cases.
Would recomend to everyone

Date of experience: April 23, 2017
Ukraine
1 review
0 helpful votes
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Every day - only better
April 24, 2017

Hello, my dear!
For my 5 years of shopping on the Internet, a year ago I opened an all-in-one store for myself, it is GearBest. Where all the necessary and best conditions for me are combined.
1. I live in Ukraine, and 90% of the goods are easily and quickly delivered to me.
2. Responsive support service. You can learn absolutely everything that interests about the product, the ways of its delivery, nuances. And also employees help to choose not one, but MORE THREE variants of solution are probable that are connected with orders.
3. Standing specials. Offers and REAL discounts. In our time, we are tired of the red price tags that sell us stale goods. GearBest monitors prices, and offers a person to buy one or another product (new and modern) at a price medium-low from the whole Internet
4. Very convenient and responsive site. It works well for search and filters for goods. And after all half of sites in the Internet suffers curve searches and eternal "the goods are not present". Opposite our hero - there are no empty goods, you can always find the desired product or its analog.
I also will not write about a lot of small pleasant moments, but without the "unpleasant" it is necessary. As elsewhere - we are all not without flaw. But this site is developing every day. I made more than 20 orders on it and I very much hope that I will not even look for alternatives:)
Thanks for reading. And it is better to try it once - than to hear a hundred times! Good luck and good shopping!

Date of experience: April 23, 2017
South Africa
1 review
0 helpful votes
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The easiest way for shopping online and get your product as exact as described with accurate date of delivery and most of it all the customer services is awesome, you will be treated like a king always. I have bought couples of items with utmost satisfaction.

Date of experience: April 23, 2017
RU
1 review
1 helpful vote
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Gearbest.com
April 23, 2017

Good afternoon! I have been shopping on the website for a long time. I really like the quality of service, fast delivery, good and responsive staff, I was also pleasantly pleased with the very low prices on this site.

Date of experience: April 22, 2017
RU
1 review
0 helpful votes
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I buy camera ELEPHONE ELE 4K and chose GearBest because they
Very good store, fast delivery, low prices and a lot of discounts, round-the-clock

Support service of customers.My camera came quickly well packaged. Thank you

Gearbest! I wanted to buy more and a more items from gearb

Date of experience: April 22, 2017
RU
1 review
0 helpful votes
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My second experience of shopping on the GB)
I'm used to buy some little things in the web. My first attemp of using the GB was succesful so I've tried to find the an extra cable (3.5 jack) here. I was really surprised to find it and the price was really great. So shopping was finished rapidly and by the way for the 30% of price I've used the GB points. Oh what a great thing))
The delievery took about 3-4 weeks that is really great for Russia (standart time is 5-9 weeks).
As for the item. The quality was surprisingly great... there were nothing that could tell you about such a low price. And the practice shows that this cable is much more reliably than my last one because I'm using it about 7 months and it's looks and works like from the box))

Date of experience: April 22, 2017
Turkiye
1 review
0 helpful votes
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GearBest, Fast and honest company. All thanks GearBest:)
Definitely a reliable and fast solution company:)
ı am buyed order, WA**************, W**************, WA**************, WA************** etc. ( 12 orders more) Fast delivery, fast shipping and very very beatiful support.
Gearbest is honest :)

Date of experience: April 21, 2017
Belgium
1 review
0 helpful votes
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My go-to shop for a lot of stuff
April 22, 2017

Gearbest has quickly become my favourite shop for stuff ranging from car stereos to (much) vape gear or small electronics. Especially the flash sales are hard to resist, and though I know some stuff can be bought even cheaper elsewhere, I gladly pay a few dollars more knowing GB provides authentic stuff and decent customer support. My solar power bank arrived defective, opened a ticket for it and the next day my purchase was reimbursed and got some extra points for the trouble. Happy camper!

Date of experience: April 21, 2017
aaa a.
Portugal
1 review
0 helpful votes
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Great website to buy online stuff
April 21, 2017

Gearbest is a great website to buy almost everything.
They have great prices, fast shipping, european warehouses
Really good costumer assistance.

Date of experience: April 21, 2017
Ukraine
1 review
0 helpful votes
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Very good store
April 21, 2017

I use the services of the store for the second year. I was recommended by the editor of the journal on electronics. My experience with the support of the store is very positive. If there were any problems, the staff responded promptly and helped in resolving the issues. The quality of the goods, which I bought at a good level. There is an understandable and attractive incentive system for purchases. Good discount system. On the site everything is clearly located and it's easy to find the necessary goods. I recommend this store!

Date of experience: April 21, 2017
Antonio S.
Italy
1 review
0 helpful votes
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Best shopping place!!
April 21, 2017

Cheaper place where do a great shopping.
Goods arrive always in time, in line whit the estimated shipping time.
Well packed and labeled.
I can suggest blinded!!

Thank you!!

Date of experience: April 21, 2017
Greece
1 review
0 helpful votes
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I would describe gearbest as the best option of electronics shopping. I have bought numerous times from them and have been been offered great prices. Customer support is quick and kind and fast shipping

Date of experience: April 21, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom