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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I had been looking lamp for too long before I found the best decision. So Xiaomi LED lamp is very nice built. The whole frame is made from aluminum. It has app for your smartphone. It can change the brightness and the color of the light. So I recommend everyone to buy this lamp from GearBest because they delivered it to my house. The parcel came to me in 2 weeks. I am really satisfied with GearBest and their service! I have been purchasing technics from them for 2 years and I haven't been disappointed yet.
I am very satisfied with the purchase on the GEARBEST website, the site is excellent for shopping, it has excellent prices and quality of the products they have excelled, I like the speed of delivery of the ordered product, my last order **************150 has arrived very quickly, it is my recommendation to go to this site for shopping and will surely find you something for yourself!
Good prices, they were way cheaper than others yet their products are original and way better than what you would find in stores. The customer service was very helpful, if you had any problem they won't hesitate to assist you.
So I was contacted by Gearbest.com and they did credit me back the money I spent on the defective vehicle finally. I won't give more than 3 stars as it shouldn't have to take bashing a company's customer service department in order to receive resolution for a defective claim. Happy I got my money back but I am hesitant to order from them again in case I have another issue.
W**************
This is my order number and i'm so satisfied about the item i bought
It's really good and it worths its money
The shipping time was a RECORD 20days in non registered mail
Очень часто заказываю с Gearbest. Очень полюбил этот магазин, считаю его лучшим онлайн магазином. Всегда большой выбор качественного товара, низкие цены, быстрая доставка. Gearbest принимает оплату и через Pay Pal, что в двойне защищает покупателя.
I bought an electric shaver in the store. I'm pleased with everyone. Quality is on top. Great repeater. I purchased this device to increase the coverage of the signal. The setup did not cause problems. Delivery of the parcel took about a month. The store is excellent. I recommend.
I recommend this site, I live here in Brazil, and the delivery is super fast and very well packaged, the prices are very good and the quality of the products, the gearbest is of congratulations, thank you
I have made dozens of purchases from this website.
They all went extremely well with any problem from posting or shipping resolved in the matter of minutes and a few emails. The availability of the support staff is amazing and the solutions offered are fair in all cases.
Would recomend to everyone
Hello, my dear!
For my 5 years of shopping on the Internet, a year ago I opened an all-in-one store for myself, it is GearBest. Where all the necessary and best conditions for me are combined.
1. I live in Ukraine, and 90% of the goods are easily and quickly delivered to me.
2. Responsive support service. You can learn absolutely everything that interests about the product, the ways of its delivery, nuances. And also employees help to choose not one, but MORE THREE variants of solution are probable that are connected with orders.
3. Standing specials. Offers and REAL discounts. In our time, we are tired of the red price tags that sell us stale goods. GearBest monitors prices, and offers a person to buy one or another product (new and modern) at a price medium-low from the whole Internet
4. Very convenient and responsive site. It works well for search and filters for goods. And after all half of sites in the Internet suffers curve searches and eternal "the goods are not present". Opposite our hero - there are no empty goods, you can always find the desired product or its analog.
I also will not write about a lot of small pleasant moments, but without the "unpleasant" it is necessary. As elsewhere - we are all not without flaw. But this site is developing every day. I made more than 20 orders on it and I very much hope that I will not even look for alternatives:)
Thanks for reading. And it is better to try it once - than to hear a hundred times! Good luck and good shopping!
The easiest way for shopping online and get your product as exact as described with accurate date of delivery and most of it all the customer services is awesome, you will be treated like a king always. I have bought couples of items with utmost satisfaction.
Good afternoon! I have been shopping on the website for a long time. I really like the quality of service, fast delivery, good and responsive staff, I was also pleasantly pleased with the very low prices on this site.
I buy camera ELEPHONE ELE 4K and chose GearBest because they
Very good store, fast delivery, low prices and a lot of discounts, round-the-clock
Support service of customers.My camera came quickly well packaged. Thank you
Gearbest! I wanted to buy more and a more items from gearb
My second experience of shopping on the GB)
I'm used to buy some little things in the web. My first attemp of using the GB was succesful so I've tried to find the an extra cable (3.5 jack) here. I was really surprised to find it and the price was really great. So shopping was finished rapidly and by the way for the 30% of price I've used the GB points. Oh what a great thing))
The delievery took about 3-4 weeks that is really great for Russia (standart time is 5-9 weeks).
As for the item. The quality was surprisingly great... there were nothing that could tell you about such a low price. And the practice shows that this cable is much more reliably than my last one because I'm using it about 7 months and it's looks and works like from the box))
GearBest, Fast and honest company. All thanks GearBest:)
Definitely a reliable and fast solution company:)
ı am buyed order, WA**************, W**************, WA**************, WA************** etc. ( 12 orders more) Fast delivery, fast shipping and very very beatiful support.
Gearbest is honest :)
Gearbest has quickly become my favourite shop for stuff ranging from car stereos to (much) vape gear or small electronics. Especially the flash sales are hard to resist, and though I know some stuff can be bought even cheaper elsewhere, I gladly pay a few dollars more knowing GB provides authentic stuff and decent customer support. My solar power bank arrived defective, opened a ticket for it and the next day my purchase was reimbursed and got some extra points for the trouble. Happy camper!
Gearbest is a great website to buy almost everything.
They have great prices, fast shipping, european warehouses
Really good costumer assistance.
I use the services of the store for the second year. I was recommended by the editor of the journal on electronics. My experience with the support of the store is very positive. If there were any problems, the staff responded promptly and helped in resolving the issues. The quality of the goods, which I bought at a good level. There is an understandable and attractive incentive system for purchases. Good discount system. On the site everything is clearly located and it's easy to find the necessary goods. I recommend this store!
Cheaper place where do a great shopping.
Goods arrive always in time, in line whit the estimated shipping time.
Well packed and labeled.
I can suggest blinded!!
Thank you!!
I would describe gearbest as the best option of electronics shopping. I have bought numerous times from them and have been been offered great prices. Customer support is quick and kind and fast shipping
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Derrick,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest.com