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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Finland
1 review
0 helpful votes
Follow Tommi B.
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When I ordered product, shop says there was over 50 pcs free to buy. When I asked why they were not sending it, there was 45 pcs in store. Now I got notice that they cannot send my item, and there seems to be 100 Pieces left in store. WTF? They are selling pure air. I'll never buy anything from that shop.

Date of experience: April 21, 2017
Lily L. Gearbest Rep
over a year old

Dear Tommi,
Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.

We have contacted you via our Support Center about your order. Please reply to us there.

Many thanks,
Gearbest.com

Romania
1 review
0 helpful votes
Follow Adrian A.
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Hi to all,

I bought a Tv box and the shipping time was less then two weeks.
The price was better then ebay and alliexpress for that product.
The quality of the tv box was as expected.

Best regards
Adi

Date of experience: April 21, 2017
Germany
1 review
2 helpful votes
Follow Otabek K.
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Very good customer support. 165 euros returned after the item was not received.
This shows their good intention. Nobody know where the item, the phone got lost. But they fully refunded my money. Many thanks

Date of experience: April 20, 2017
Lily L. Gearbest Rep
over a year old

Dear Tara,
We regret that you haven't received the package yet.
Please kindly review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,
Gearbest.com

Portugal
1 review
0 helpful votes
Follow Frederico M.
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Purchased yet another acessory from gearbest! I'm so satisfated with gearbest because I know everything I buy is legitimate, high quality and with the best prices! Looking forward for my next purchase!

Date of experience: April 20, 2017
Portugal
1 review
1 helpful vote
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Gearbest
April 21, 2017

Great online shop, fast shipment, fast delivery, good quality products. So far nothing negative to point.

Date of experience: April 20, 2017
Germany
1 review
0 helpful votes
Follow Tade K.
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I ordered several vaping stuff in th UK Warehouse at the 21st of March (W**************) and the arrival of the package was the 27th of MArch - so really fast. All my orders directly from china took just a few days more. Everything arrived in good conditions, because of the excellent packing. I really can recommend this shop, because of the cheap prices and good quality. Happy customer...

Date of experience: April 20, 2017
Italy
1 review
0 helpful votes
Follow Marco V.
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Ho comprato più di 10 smartphone su Gearbest, sono arrivati tutti in tempi stretti: massimo 15 giorni lavorativi con spedizione italy express. Tutti prodotti originali e di buona qualità. Continuerò a comprare sempre su gearbest!

Date of experience: April 20, 2017
RU
1 review
0 helpful votes
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I bough camera at Feb 08,2017 03:18:13 AM
The parcel dispatched & shipped out Netherlands Post Registered: Feb 09,2017 01:26:40 AM Tracking Number: RS*******NL
I'm got it my item 03-03-2017 18:24
All product's of this store are grate quality, especially Xiaomi International Version 1080P Smart Car Dash Camera.
Grate store for me & my family.

Date of experience: April 20, 2017
GB
1 review
1 helpful vote
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Misleading pricing
April 20, 2017

I bought a product whose cost was advertised as including shipping, but I was forced to pay extra to DHL before the product was delivered. GearBest initially refused to reimburse me.
Following my review on this site, however, they have now reimbursed me.

Date of experience: April 20, 2017
Lily L. Gearbest Rep
over a year old

Dear John,
We are sorry that you have had local customs and tax issues.

Please kindly refer to our policy on tax here:
http://www.gearbest.com/about/faq.html (see Tax and Customs Duties).

We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.

Many thanks.
Gearbest.com

Greece
1 review
0 helpful votes
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Very fast delivery with reasonable price and all item of my order was in perfect condition and jaust as have been described.

Date of experience: April 20, 2017
NL
1 review
0 helpful votes
Follow Vapey M.
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I have been shopping at Gearbest for almost a year now and it has been a great experience. The prices are incredibly low compared to local shops. On a total of about 50 items (spread out over multiple separate orders) there was only one item that was DOA. After contacting Customer Support they offered a full refund. One item was damaged during transport and Gearbest CS sent me another one.
I'm extremely happy with everything I have bought at www.Gearbest.com

Date of experience: April 20, 2017
Washington
1 review
0 helpful votes
Follow Oleksandr M.
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Shopping on gearbest.com was really easy, even people on other side of the earth can buy quality goods with best prices on web. Huge amount of promotions, discounts, and coupons. Great support service, and fast delivery.

Date of experience: April 20, 2017
Brazil
1 review
2 helpful votes
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Worst service
April 19, 2017

On March 29,2017, I bought a Leagoo M8 Pro on the Gearbest site. The shipping promise was between the 1st and 13th of April. I think that due to the day of the lie to date they have not sent my cell phone. The answering service only gives automatic answers, offering me the money back or having me wait. Now they want me to wait another 7 business days so they can maybe know which day to send. The company is heavily stuck, DX shipped similar products within 24 hours, but Gearbest can not meet deadlines of 10 business days.
Searching on the Brazilian website "reclameaqui.com.br" I have seen a complaint (complaint reclameaqui of *******) from a customer who bought THE SAME PRODUCT THAT MY TWO DAYS AFTER MY ORDER and has already had their order SENT, while my product does not even It was processed! Since you do not want to send my product, I have decided to open a complaint on the same site (reclameaqui complaint of *******). If they do not respond and send my cell phone in 24 hours, I will share this complaint on all international websites, social networks and youtube videos that mention Gearbest or Leagoo M8 Pro! I want my cell phone!

ON W**************

Date of experience: April 19, 2017
Lily L. Gearbest Rep
over a year old

Dear Eloy,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
We have contacted you via our Support Center to provide updated information of your order.
Please check it and reply to us there.

Thank you.
Gearbest.com

Nevada
1 review
4 helpful votes
Follow Damon T.
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I purchase a product from gearbest.com and the product was defective on arrival. I asked for a exchange and after exchanging multiple messages, which took about 3 weeks, they wanted a video and pictures of the issue. After I sent them the video and pictures, they never responded to me again. I have sent multiple messages after that and still no response after over a month since then. I had opened a dispute with paypal since that was my method of payment. Paypal decided that I need to ship the item back for a refund but the return address is in China. Item was originally shipped to me from California so it was pretty BS for me to ship item to China. Now tracking on USPS shows it's in transit without any further updates, paypal has denied me a refund saying tracking doesn't show delivered. Now I'm out the money I paid, the product, and cost of shipping it to China.

Date of experience: April 18, 2017
Lily L. Gearbest Rep
over a year old

Dear Damon,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you if you have submitted the message to us successfully.

We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,
Gearbest.com

Brazil
1 review
0 helpful votes
Follow Igor C.
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The Best
April 18, 2017

Shopping here was easy, well structured, intuitive and beautiful. Easy to use, for even people from other countries, like me. And now it's even easier because a Gearbest has helped many of its buyers, because it has made even more forms of payments, making it easier for no other site. Shipping is also great and a few days after a purchase with order details.

Date of experience: April 18, 2017
Brazil
1 review
0 helpful votes
Follow Robson C.
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The site of products with quality and excellent prices together with the security of purchase, Feb 02,2017 11:45:32 AM Order number: W************** My purchases arrived all right.

Date of experience: April 18, 2017
RU
1 review
0 helpful votes
Follow Dmitriy K.
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I would like to share my shopping experience at www.gearbest.com

Good afternoon. I would like to share my experience with the order on www.gearbest.com
I was looking for necessary things and found the site www.gearbest.com
To my surprise was found an interesting product, and even at an attractive price.
Since the order collided with this store for the first time, there were fears of reliability. But after reading many reviews and reviews about this store decided to try. Was pleasantly surprised by the speed of processing the order. After payment for the order, the time for assembling and sending out was not much at all. Immediately after the shipment, a track number was provided to track the shipment. The order came in the sounded terms. Was securely packed. Covering the package with the order all the contents were without any damage. All the goods in the order fully corresponded to the description on the site and were original. Very much satisfied with the purchase in this store and I definitely recommend everyone familiar for purchases. The store turned out to be very reliable, high quality goods, those support when questions arise respond very quickly.
I recommend this shop to everyone. Your orders will only please you together with the store www.gearbest.com
Horrible acquisitions, gentlemen!
P.S. I advise you to pay attention to the shares, many goods are sold simply at very low prices. Many pleasant purchases can be made saving on buying.
Order number: W************** Jan 14,2017

Date of experience: April 18, 2017
New Jersey
2 reviews
1 helpful vote
Follow William S.
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I have been using tech. Websites for years.it started with buying ecig mods for the best price. I learned of gearbest sometime after using lots of other overseas tech sites. I tried gearbest. I am b eing 100% honest when i say gearbest beats them all in every aspect. I have had every item come to me undamaged, excatly as described and a price that is unbeatable. I could write 10 paragraphs about some of the other websites and all the things that happen to me. For example. I ordered things that would get lost in the mail and my money wasnt returned for 6months, they also produced a fictious document that showed i had recieved my goods. I had the real document that they couldnt despiute. I have never had this problem or any other problems with gearbest. Its just quaility, excellent service and unbeatable prices. If your still unsure dont be you will love the merchandise and the money you will save! Enjoy my favorite web store!

Date of experience: April 17, 2017
Peru
1 review
1 helpful vote
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The Best Store
April 18, 2017

I recommend this shop. I've ordered here for several times. Quality is perfect for its price, i am very satisfied. What is more, the seller will be glad to help you in case you have any problems.

Date of experience: April 17, 2017
Portugal
1 review
0 helpful votes
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Perfect online store
April 17, 2017

My experience with GearBest has always been good, I've made some orders and all have very fast shipping speed, very good prices, and good quality. I love it and will continue to buy products in this store.

Date of experience: April 17, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom