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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
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Great Vacuum cleaner
April 17, 2017

Great product with great relation quality/price.
I truly recommend GearBest and this product!
Order Number: W**************

Date of experience: April 17, 2017
Italy
1 review
0 helpful votes
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I placed an order number W************** on the 17th February 2017 with my user "Claudia" on gearbest.com which included almost 20 products; every single product of my order arrived in perfect conditions and even before the estimated date of arrival.
Great buying experience will keep getting stuff from them for sure.

Date of experience: April 17, 2017
District of Columbia
1 review
0 helpful votes
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H2ofloss hf - 3 premium Oral Irrigator for Home Travel - minimal price and good quality irrigator. Thanx gearbest!

Date of experience: April 17, 2017
Mexico
1 review
0 helpful votes
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De las mejores tiendas
April 17, 2017

Tienen excelentes precios y productos, todas las ordenes que he hecho me han llegado sin problemas, el envió es rápido y confiable, el servicio al cliente es bueno. Sin duda seguiré comprando con ellos. Si deseas un reembolso lo hacen sin problema y los productos llegan en perfecto estado.

Date of experience: April 17, 2017
Brazil
1 review
0 helpful votes
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The Best
April 17, 2017

Currently one of the best sites to buy online with very good products and quality and guaranteed delivery I have already made some purchases and all arrived perfectly here in Brazil

Date of experience: April 16, 2017
Germany
1 review
0 helpful votes
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I Have ordered the third time at gearbest and i am very satisfied. Delivery time very fast.
Packages were always complete and well packaged. Will order again soon.

Date of experience: April 16, 2017
Hong Kong
1 review
0 helpful votes
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Very good shop!
April 17, 2017

I am fond of Gearbest! I got answers for all my questions in the shortest time, service is very fast. Items also were delivered quickly. I've ordered a toy for my child. The toy is colourful and long-lived, my son can't break it easily, so i am satisfied. And my son too! :) Will order more from this seller.

Date of experience: April 16, 2017
Portugal
1 review
0 helpful votes
Follow Hugo M.
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Gearbest is my number 1 shopping site and best place to buy. It offers a proven and reliable and safe service.
With a huge range of original gadgets and products at the best prices. A wide range of payment and Shipping methods suitable everyone a for all countries around the world. Priority Line shipping method takes about 15 working days the arrive, without customs!
Unbeatable prices and promotions for their subscribers and rewarding points system you can accumulate funds which are worth same as money.
Excellent and friendly customer service with all the questions ans issues are answered quickly and efficiently resolved.

GEARBEST, 100% Satisfaction and highly recommended!

Date of experience: April 16, 2017
Israel
1 review
0 helpful votes
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Great store!
April 16, 2017

I ordered from the site a portable speaker.
The service was excellent, the product is good and the price was cheap compare to other sites.

Date of experience: April 15, 2017
Israel
1 review
0 helpful votes
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Easy to use webstie, great customer service, deals and coupones, fair prices, u get points automatically in every purchase to use on your next order

Date of experience: April 15, 2017
Brazil
1 review
0 helpful votes
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Best Store
April 16, 2017

That was the best buy I ever made. I bought a RGB mouse by a low price, the delivery was great, i love the product, I recommend this store.

Date of experience: April 15, 2017
Italy
1 review
0 helpful votes
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Professional service
April 15, 2017

Ive placed many orders and Never had a thing to regret. Ships fast, well packaged.
My last order was high value items and was shipped few days in advance. If a item in your order is not available at the moment they offer many option to refund the item.
Picture shows the quality of the las shipment.

Date of experience: April 15, 2017
Maryland
1 review
0 helpful votes
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Bought an Ourtime X01S smartwatch from Gearbest.com. The watch was defective and used (pictures in the gallery lol). Would not recognize any sim. Gearbest offered to refund me $10 or points to buy another (defective?) product. Got to love buying online and being your own quality control!

Date of experience: April 15, 2017
Lily L. Gearbest Rep
over a year old

Dear John,
Thank you for your review.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We regret to tell you the order number provided is an incorrect one.
Could you please provide the correct order number for us here?
We will do our best to help you solve the issue.
We hope to hear from you soon.

Gearbest.com

Italy
1 review
0 helpful votes
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Soddisfatti al 100% da Gearbest!
April 15, 2017

Abbiamo scoperto Gearbest a giugno 2016 per lacquisto in pre-sale del nuovo Xiaomi Mi Band 2. I prezzi sono molto competitivi ed è possibile ricevere i prodotti in 10/15 giorni direttamente dalla Cina senza dogana (con Italy Express / Priority Line), pagamento sicuro con Paypal, possibilità di assicurare la spedizione con pochi e ottima assistenza clienti. Stiamo acquistando costantemente molti prodotti, anche per amici e parenti che erano diffidenti degli store cinesi e si sono ricreduti con Gearbest. Per questi motivi abbiamo aperto un canale Youtube per recensire i nostri acquisti http://bit.ly/2jjdZyH Consigliamo lacquisto di prodotti su Gearbest, hanno inoltre appena aperto lo store italiano con garanzia europa di 24 mesi!
Itech Spy&Buy

Order number: W************** - W************** -
W************** - W************** - W**************

Date of experience: April 14, 2017
Germany
1 review
0 helpful votes
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Stefan Wollmuth
Ich habe schon sehr häufig bei Gearbest bestellt. Da ich aus Deutschland komme meistens mit der Versandart "Germany Express" bis auf ein mal ist immer alle glatt gelaufen. Einmal ist das Paket leider wieder zurück an den Absender gegangen. Da konnte GB aber nichts für, sondern der Fehler lag bei DHL. Da muss ich GB ihre Ehrlichkeit zu gute halten, denn obwohl ich NICHT nachweisen konnte, dass das Paket wieder zurück gegangen ist, hat GB von sich aus gemeldet dass das Paket wieder bei Ihnen ist und mir den Kaufbetrag zurückerstattet. Die Qualität der Produkte ist bisher immer einwandfrei gewesen. (Notebook, Xiaomi Handy, diverse Akkuträger und Verdampfer)
Preise sind zumeist gut, wobei man natürlich immer wieder vergleichen sollte. Insbesondere die Flash Sales bringen häufig sehr gute Preise, aber eben auch nicht immer.

Date of experience: April 14, 2017
Italy
1 review
0 helpful votes
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Amazing
April 14, 2017

Excellent shop low price, amazing support team and really good quality of items. The packs were arrived all safe and sound.

Date of experience: April 13, 2017
Greece
1 review
0 helpful votes
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The offers are unbeatable. Everytime I search for something, I will find it low priced at gearbest.
The order procedure is easy, and they send the items really fast and in time.
The products are good. I never had any problems with the quality of the products.
And when there is a problem, with the shippment, the support is ready to help fast and nice!
Thanks Gearbest for your perfect service!

Date of experience: April 13, 2017
Germany
1 review
0 helpful votes
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I tried many chinese online-shops before, but now I decided to stay with Gearbest.
So far, every order arrived in time and intact. The prices are good and the variety of products is huge. I'm mostly ordering electronics from them, but if you prefer clothing, working supplies or nearly anything else, you will probably find it too.

I can recommend the shop to everyone, who doesn't want to spend much money, but elso wants to get great products.

Date of experience: April 13, 2017
RU
1 review
0 helpful votes
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Существует множество китайских площадок на просторах интернета, gearbest одна из них. Gearbest сам по себе является магазином, сравнивать его с другими китайскими площадками не совсем корректно(али, ебей, жд и т. д.). Политика цен, к сожалению не самая удачная. Считаю сам магазин, мог бы и дешевле отпускать какие-то товары. Моя оценка это 3+. и у этого магазина куча недостатков:
1) интерфейс по современным меркам, не самый лучший. Если сравнивать его с ранее перечисленными аналогами, то есть куда расти.
2) Работа в л. к. также не совсем удобная. Операции со своими заказами исполняются через пень колоду. Тоже есть куда расти.
3) Цены порой сильно завышены. Конечно тут существуют поинты, но чтобы их накопить, необходимо сотню лет.
4) не совсем удобное обслуживание в тех. поддержкой. Нету оперативности (можно сослаться на множество заказов и малое кол-во сотрудников). Сотрудники тех. поддержки туповаты, не могут думать логически и т. д.
5) оплата не самая удобная. (тут вопрос ограничения произвола гербест. начнут китаезы наглеть, будет не красиво).
прочие мелки недостатки которые я не стал сюда включать.
Также у магазина и хватает +:
1) Магазин печется о своей репутации. К сожалению только тогда, когда клиент совсем не доволен. Простые сотрудники тех. поддержки не могут решить ваши вопросы, через некоторое время подключается артиллерия и всё быстро решается.
2) цены также варьируются не понятно от чего. бывает даже это в + покупателю.
В целом магазин оставляется двоякое ощущение. Сперва все бесит, а потом ты рад когда решается твои проблемы.
Качества товара как и везде. доставка в среднем точно такая же по срокам. В целом рекомендую данный магазин.

Date of experience: April 13, 2017
Portugal
1 review
0 helpful votes
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Excelente
April 13, 2017

As compras na GearBest têm sido uma agradável surpresa sempre com entregas em tempo oportuno e sem problemas. Os preços são convidativos e sobretudo o apoio ao cliente é um ponto a favor.

Date of experience: April 13, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom