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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Giovanni V.
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Excellent store
April 13, 2017

Gearbest.com is an excellent seller. Communication is at a high level. After sales service is impeccable. The service is polite, prompt, professional. Each shipment show a very good packaging. With the first purchase i didn't expect much, but i was really surprised. I recommend this seller and i will buy again... thank you

Date of experience: April 13, 2017
NL
1 review
0 helpful votes
Follow Oleg S.
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Recently I received LiitoKala lii - 100 charging (per one battery) purchased in GearBest (Order No.: W**************). Packed in a pimply package, complete with: charging, charging cable and instructions. It is connected to a normal telephone charging 5V, after installing the battery pack (can charge batteries of ten sizes: AA, AAA, *******, etc.), the test determines the degree of charging. The charge indication occurs discretely, showing 25%, 50%, 75%, 100%. I am satisfied with the purchase. I advise everyone. Charges for 2,3, and 4 batteries are also available

Date of experience: April 13, 2017
Ukraine
1 review
0 helpful votes
Follow Oksana Y.
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Very good
April 13, 2017

I've been shopping for a year now. I like free delivery (in Ukraine - by New Mail). Prices in the store, like in others: one product is more expensive, and one is cheaper. But, most of all like in the store, these are different promotions and discounts. Also, in the store when you buy give points that you can use as a discount for the next purchase. I already recommended this store to many friends, and everyone is happy. I have only one wish: to slightly reduce the price of goods, then there would be more buyers. But in general, everything is fine. I will buy more, and I advise everyone.

Date of experience: April 13, 2017
Poland
1 review
0 helpful votes
Follow Slawomir N.
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One of the best phones i had for that price. Very good sound, beautifull display, 32 gb of internal storage, 3 gb of ram. With gear best everything was ok shipping took 16 days it was quite fast. Price was very competitive.It was about 40% cheaper than normal price in Polish shops. I can honestly recommend gear best.

Date of experience: April 13, 2017
Greece
1 review
0 helpful votes
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Very Good
April 13, 2017

I order before a while a phone from Gearbest with some other things that I wanted.The delivery was very fast from postNL and they send it really quick so I am very happy with them I just them

Date of experience: April 13, 2017
Lukas D.
Germany
1 review
0 helpful votes
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Best prices
April 13, 2017

I bought many products such as smartphone, smartwatch and many Arduino devices. Every single product satisfied me and I am going to buy there again! Best online reseller with German shipping.

Date of experience: April 13, 2017
Greece
1 review
0 helpful votes
Follow Iasonas T.
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Very good store
April 13, 2017

I am buying from Gearbest the last 2 years. I have bought many products such as laptops, smartphones and other smaller purchases.
Gearbest is a very good shop with many offers all over the year. Customer service personel is always there if you want to ask something and to handle issues if something goes wrong.
Overall very good store!

Date of experience: April 13, 2017
Cyprus
1 review
0 helpful votes
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Perfect recommended to everyone
April 13, 2017

Until this time i was trying to look trusted and who has very cool and cheap website with excellent costumer service, and finally i met gearbest untill that time i have been shopping from gearbest, it has many many things inside you can find whatever you want with cheat prices, many offers and promotions, i strongly recommend to everyone who is looking for gadgets, electronics, cleaning stuff, kitchen stuff and many many things.

Order Number: W**************

Date of experience: April 12, 2017
Peru
1 review
0 helpful votes
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100 % satisfied
April 12, 2017

Hello friends, let me share with you my shopping experience with the gearbest store. Let us begin.
What I like most about this store is the shipping and packaging of its products. The shipping is very fast, and the products arrive well packaged with bubbles, which means that it does not get damaged in any way. Constantly have promotions and discounts, and their prices are competitive, I recommend this shop 100%. I am very satisfied.

Date of experience: April 12, 2017
Italy
1 review
1 helpful vote
Follow paolo g.
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Per il momento il miglior sito cinese per efficienza, velocità e assistenza, fatti vari acquisti e diversi ordini tutto arrivato in perfetto stato e nel tempo limite indicato in fase di acquisto, complimenti continuate cosi!

Date of experience: April 12, 2017
Belgium
1 review
1 helpful vote
Follow Tijl B.
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Great Online Store!
April 12, 2017

Gearbest is an online store with a large inventory, mostly focusing on electronics. Over the last 6 months, I have placed around 25 orders, and have been very happy with my shopping experience.

They have a large inventory, and a well made website. Unlike many other webstores, the items are actually in stock, and usually ship within 24 hours. Shipping is free on every item, and you can choose different shipping methods if you prefer.

The prices are often the lowest I see anywhere online, and the items I received were all authentic. Customer service is great, they speak perfect English, respond quickly, and always offer fair solutions.

Make sure to check out the flash sales, their sale prices are really good. With the free shipping and excellent customer service, it really is the best online Chinese store I have ever used.

Date of experience: April 12, 2017
Italy
1 review
0 helpful votes
Follow giancarmine r.
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Good e-commerce site
April 12, 2017

Ho già fatto diversi ordini su gearbest.com, e sono sempre stato molto soddisfatto. Secondo me i punti di forza sono:
- prezzi competitivi;
- pagamento tramite paypal;
- tempi di trattazione dell'ordine rapidissimi;
- tempi di spedizioni molto veloci (di solito 15/20 giorni)
In caso di problemi rispondono in maniera rapida e cordiale e cercano di trovare sempre una soluzione per accontentare il cliente.
Per il momento la merce che ho acquistato ha sempre soddisfatto le mie aspettative.

Date of experience: April 12, 2017
RU
1 review
0 helpful votes
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The best shop
April 12, 2017

The best shop. Fast delivery. Quality goods. Excellent support service. I use the store for several years. Always suits everything. Gearbest the best!

Date of experience: April 12, 2017
Germany
1 review
0 helpful votes
Follow Marcel B.
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Gearbest
April 12, 2017

I ordered four times on this site now, with one of the orders on it's way.
Shipping from China to Germany took 2 weeks each time and I didn't have any problems with the border control because the declaration of the products are well done. The prices are good, sales frequent and promotion codes plenty with the shipping being free most of the time. Customer service was happy and fast to answer my questions.
When it comes to China shopping I can definetly recommend this company.

Date of experience: April 12, 2017
GB
1 review
1 helpful vote
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Fantastic service
April 12, 2017

Gearbest has always provided a fantastic service with items for half the price of what you would normally pay. Whenever I've had an issue the support team have always came up with a resolution very quickly and shipped replacements which arrived in just a few days. What surprised me the most was how gearbest delivery the items so quickly, I would personally recommend priority plus to get your item quicker. I've recommended this to all my friends. Gearbest is fantastic!

Date of experience: April 11, 2017
Germany
1 review
0 helpful votes
Follow Tado T.
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Gearbest ist one of the best Online-Shops. I ordered there a few times and always had very good expirience. Best Price, good products and kinda fast delivery from China Warehouse.
I was never dissapointed to Order there. And if, the Support ist awesome and you get Help immediatly.

- 5/5 * -

Date of experience: April 11, 2017
Portugal
1 review
0 helpful votes
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Hello I buy from Gearbest since August 2015 and I have no complains. I already have issues and they resolved. I bought one month ago a Wltoys A959 and it is a good product, works perfectly. It is a value company to buy good produts.

Date of experience: April 11, 2017
Brazil
1 review
0 helpful votes
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The Best
April 12, 2017

Confiavel, garantido, bons preços e produtos de qualidade.
Satisfação total ou seu dinheiro de volta isso é verdade na GearBest

Date of experience: April 11, 2017
RU
1 review
0 helpful votes
Follow Natalia D.
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Lowest prices, fast sending, fast delivery (20 days!). Very much items you can find on GearBest! I recommend buy only on this site!

Date of experience: April 11, 2017
Greece
1 review
0 helpful votes
Follow Vaggelis H.
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Great site with great variety
April 12, 2017

I have bought many times from Gearbest, I like cause it has great variety nice prices and usally dispatch fast within 1-2 days. Also i prefer it cause of the points system reward that gives small discounts on my future shoppings

Date of experience: April 11, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom