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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest.com is an excellent seller. Communication is at a high level. After sales service is impeccable. The service is polite, prompt, professional. Each shipment show a very good packaging. With the first purchase i didn't expect much, but i was really surprised. I recommend this seller and i will buy again... thank you
Recently I received LiitoKala lii - 100 charging (per one battery) purchased in GearBest (Order No.: W**************). Packed in a pimply package, complete with: charging, charging cable and instructions. It is connected to a normal telephone charging 5V, after installing the battery pack (can charge batteries of ten sizes: AA, AAA, *******, etc.), the test determines the degree of charging. The charge indication occurs discretely, showing 25%, 50%, 75%, 100%. I am satisfied with the purchase. I advise everyone. Charges for 2,3, and 4 batteries are also available
I've been shopping for a year now. I like free delivery (in Ukraine - by New Mail). Prices in the store, like in others: one product is more expensive, and one is cheaper. But, most of all like in the store, these are different promotions and discounts. Also, in the store when you buy give points that you can use as a discount for the next purchase. I already recommended this store to many friends, and everyone is happy. I have only one wish: to slightly reduce the price of goods, then there would be more buyers. But in general, everything is fine. I will buy more, and I advise everyone.
One of the best phones i had for that price. Very good sound, beautifull display, 32 gb of internal storage, 3 gb of ram. With gear best everything was ok shipping took 16 days it was quite fast. Price was very competitive.It was about 40% cheaper than normal price in Polish shops. I can honestly recommend gear best.
I order before a while a phone from Gearbest with some other things that I wanted.The delivery was very fast from postNL and they send it really quick so I am very happy with them I just them
I bought many products such as smartphone, smartwatch and many Arduino devices. Every single product satisfied me and I am going to buy there again! Best online reseller with German shipping.
I am buying from Gearbest the last 2 years. I have bought many products such as laptops, smartphones and other smaller purchases.
Gearbest is a very good shop with many offers all over the year. Customer service personel is always there if you want to ask something and to handle issues if something goes wrong.
Overall very good store!
Until this time i was trying to look trusted and who has very cool and cheap website with excellent costumer service, and finally i met gearbest untill that time i have been shopping from gearbest, it has many many things inside you can find whatever you want with cheat prices, many offers and promotions, i strongly recommend to everyone who is looking for gadgets, electronics, cleaning stuff, kitchen stuff and many many things.
Order Number: W**************
Hello friends, let me share with you my shopping experience with the gearbest store. Let us begin.
What I like most about this store is the shipping and packaging of its products. The shipping is very fast, and the products arrive well packaged with bubbles, which means that it does not get damaged in any way. Constantly have promotions and discounts, and their prices are competitive, I recommend this shop 100%. I am very satisfied.
Per il momento il miglior sito cinese per efficienza, velocità e assistenza, fatti vari acquisti e diversi ordini tutto arrivato in perfetto stato e nel tempo limite indicato in fase di acquisto, complimenti continuate cosi!
Gearbest is an online store with a large inventory, mostly focusing on electronics. Over the last 6 months, I have placed around 25 orders, and have been very happy with my shopping experience.
They have a large inventory, and a well made website. Unlike many other webstores, the items are actually in stock, and usually ship within 24 hours. Shipping is free on every item, and you can choose different shipping methods if you prefer.
The prices are often the lowest I see anywhere online, and the items I received were all authentic. Customer service is great, they speak perfect English, respond quickly, and always offer fair solutions.
Make sure to check out the flash sales, their sale prices are really good. With the free shipping and excellent customer service, it really is the best online Chinese store I have ever used.
Ho già fatto diversi ordini su gearbest.com, e sono sempre stato molto soddisfatto. Secondo me i punti di forza sono:
- prezzi competitivi;
- pagamento tramite paypal;
- tempi di trattazione dell'ordine rapidissimi;
- tempi di spedizioni molto veloci (di solito 15/20 giorni)
In caso di problemi rispondono in maniera rapida e cordiale e cercano di trovare sempre una soluzione per accontentare il cliente.
Per il momento la merce che ho acquistato ha sempre soddisfatto le mie aspettative.
The best shop. Fast delivery. Quality goods. Excellent support service. I use the store for several years. Always suits everything. Gearbest the best!
I ordered four times on this site now, with one of the orders on it's way.
Shipping from China to Germany took 2 weeks each time and I didn't have any problems with the border control because the declaration of the products are well done. The prices are good, sales frequent and promotion codes plenty with the shipping being free most of the time. Customer service was happy and fast to answer my questions.
When it comes to China shopping I can definetly recommend this company.
Gearbest has always provided a fantastic service with items for half the price of what you would normally pay. Whenever I've had an issue the support team have always came up with a resolution very quickly and shipped replacements which arrived in just a few days. What surprised me the most was how gearbest delivery the items so quickly, I would personally recommend priority plus to get your item quicker. I've recommended this to all my friends. Gearbest is fantastic!
Gearbest ist one of the best Online-Shops. I ordered there a few times and always had very good expirience. Best Price, good products and kinda fast delivery from China Warehouse.
I was never dissapointed to Order there. And if, the Support ist awesome and you get Help immediatly.
- 5/5 * -
Hello I buy from Gearbest since August 2015 and I have no complains. I already have issues and they resolved. I bought one month ago a Wltoys A959 and it is a good product, works perfectly. It is a value company to buy good produts.
Lowest prices, fast sending, fast delivery (20 days!). Very much items you can find on GearBest! I recommend buy only on this site!
I have bought many times from Gearbest, I like cause it has great variety nice prices and usally dispatch fast within 1-2 days. Also i prefer it cause of the points system reward that gives small discounts on my future shoppings
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

