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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Fantastici
May 6, 2017

Tra i migliori venditori intercontinentali. Ordini sempre arrivati nei 15 giorni. Prezzi convenienti e imballaggi perfetti

Date of experience: May 6, 2017
Portugal
1 review
0 helpful votes
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Very good
May 5, 2017

I bought a lot of products on this site, and i recomend it very much,
I will continue buy stuff in this site

Date of experience: May 5, 2017
Portugal
1 review
0 helpful votes
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My experience with the Gearbest is very good, the prices are great, the delivery has no costs, the products have quality, the customer service is also good.

Date of experience: May 5, 2017
Washington
1 review
1 helpful vote
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Bad service!
May 5, 2017

Bad service! I order 3D printer, but the mainboard no working, I just ask them to ship to me the new mainboard, they had said they will ship to me, but I wait almost 20 days, they still ask me wait. I really don't know they will give me or no!

Date of experience: May 5, 2017
Lily L. Gearbest Rep
over a year old

Dear Sha,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please review in detail our processing here: http://www.gearbest.com/about/faq.html
We have sent a message to provide the information about the new mainboard in your account, please check it in detail there.
We hope to hear from you.

Gearbest.com

Israel
1 review
0 helpful votes
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1. Bought 2 phones.
2. both went bad before 1 year passed.
3. sent one to gearbest and kept one
4. Never got the device back or money.
5. read to understand who you deal with!- http textuploader com / drbb3
GEARBEST IS A MONEY STEALING FACTORY!

Date of experience: May 5, 2017
Lily L. Gearbest Rep
over a year old

Dear Site,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee.
After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We look forward to hearing from you,

Gearbest.com

Italy
1 review
0 helpful votes
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Ottimo Negozio!
May 5, 2017

Come da titolo è un ottimo negozio, molto affidabile e con molto vantaggi, quali la possibilità di buoni sconto tramite punti, e per chi vive in italia un metodo di spedizione veloce senza costi di dogana per oggetti con valore maggiore di 22 euro (costo circa 4-5 euro anche inferiore dipende dal prodotto), spedizione gratuita con tempi di attesa tra 15/30gg ma molto efficace. Prodotti con un buon rapporto qualità-prezzo a prezzi davvero molto vantaggiosi. Assistenza clienti in inglese molto cortese e veloce.

Date of experience: May 5, 2017
Germany
1 review
0 helpful votes
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I had ordered the OnePlus 3T at 390 as this was a much better price than the cheapest alternative (460 at the time). It arrived slightly late with the box clearly badly handled but intact (thank god it was hard cardboard). I had read online that GearBest deals with customs cost so that no additional payments have to be made. Turns out it's not true, I ended up having to pay another 90 cash to the courier. At that price I could've ordered from any shop in my own country and get it quicker, cheaper and hassle-free. A plus for their customer service, who were always quick to respond and did eventually offer a partial compensation. I do recommend checking import tax in your country and adding that to the price before ordering though - for anything more expensive than 20 you will often end up around the same price as other online vendors.

Date of experience: May 4, 2017
Lily L. Gearbest Rep
over a year old

Dear Stephen,
We are sorry that you have had local customs and tax issues.

Please kindly refer to our policy on tax here:
http://www.gearbest.com/about/faq.html (see Tax and Customs Duties).

We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.

Thank you,
Gearbest.com

RU
1 review
0 helpful votes
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A great online store!
May 4, 2017

GearBest - an honest shop. It is often buy various goods. Always sent quickly and there is a choice of delivery service, you can save the accumulated points. Item well pack and put notification. Technical support at the store prompt and courteous. I think that not just will it fly.

Date of experience: May 4, 2017
Italy
1 review
0 helpful votes
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Spedizione perfetta, consegna nei tempi previsti ed imballo perfetto.
Contenuto nella confezione immacolato
Ottimo

Date of experience: May 4, 2017
Greece
1 review
0 helpful votes
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Have made several purchases over the last year, including action cams, cell phones, voice recorders, battery chargers and small diy electronics stuff.

Delivery times are faster than other stores and especially when I order from EU warehouse.

One of my best purchases, was of two Excelvan action cams and a mini cell phone, which arrived in 11 days from order registration and 9 days actual shipping.

Action cams exceeded my expectations, as they were 4k and wifi enabled, came with a load of accessories and each with its own charger, which you dont see often, especially in low price cams.

Customer service was great and responded fast to my questions concerning estimated delivery.

Very happy with my purchase as usual!

Date of experience: May 4, 2017
BO
2 reviews
1 helpful vote
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Adoro gearbest
May 4, 2017

Los productos son de buena calidad, la pagina web bastante intuitiva para realizar compras sin complicaciones y encuentras todo lo que necesitas. Realmente muy buena tienda on line

Date of experience: May 3, 2017
RU
1 review
0 helpful votes
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Very good store
May 3, 2017

I buy something periodically from the store. Flash sales help to save my money. There are very good prices. Payment through Paypal. Responsive tech support. Inexpensive delivery.

Date of experience: May 3, 2017
Croatia
1 review
0 helpful votes
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GB Reviev
May 3, 2017

As many others my order W************** went smoothly and fast. Recomeneded for further shopping. The cost and quality are best buy.

Date of experience: May 2, 2017
Belarus
1 review
0 helpful votes
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The best online store
May 3, 2017

I order at this store for a long time. Very quickly and efficiently work. All my orders were delivered on time and were not damaged. Thanks, Gearbest!

Date of experience: May 2, 2017
Ukraine
1 review
0 helpful votes
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In total, I made more than 20 orders in this store.
Problems with purchases have never occurred.
Shipping is faster than similar Chinese stores.

The support service responds very quickly and tries to resolve the issue.

Really like that the order is accompanied from the moment of payment and right up to the receipt.
The store photographs the packed parcel, accompanies with e-mail messages about the status of the order, gives the tracking number

Wide assortment and frequent discounts.
I recommend!

Date of experience: May 2, 2017
Colorado
1 review
0 helpful votes
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I purchased a new action cam and received a used one. It took over a month of back and forth communication after I returned it to receive a refund. They repeatedly ignored my request to refund back to PayPal and tried to give me store credit instead (which they sent to the wrong account).

Date of experience: May 2, 2017
Lily L. Gearbest Rep
over a year old

Dear James,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,
Gearbest.com

Brazil
1 review
0 helpful votes
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Very Good!
May 2, 2017

All the purchases I made at Gearbest were very enjoyable. Their site is good and customer service is done with great professionalism. And sending the products is very fast.

Date of experience: May 2, 2017
GB
1 review
0 helpful votes
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Ordered an item in January 2017 and they took my payment. Heard nothing for months. Finally they tell me they have refunded me. After waiting for payment to be refunded nothing!

Turns out they DON'T refund you but put YOUR money into their OWN GB WALLET account!

So basically they take a payment for an online order that they never intend to fulfil which is against all Long Distance Selling Laws here in the UK.

Basically *****! NEVER EVER USE THIS SITE - EVER!*****

Date of experience: May 2, 2017
Lily L. Gearbest Rep
over a year old

Dear Scott,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The refund on store credit is just one option we offered.
We have sent a message to provide more details of the refund for you, please check it and reply to us there.
We look forward to hearing from you soon.
Gearbest.com

Portugal
1 review
0 helpful votes
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Compras na GearBest
May 2, 2017

Faço compras na GearBest há mais de 1 ano e tem corrido sempre tudo bem com as entregas. Os despachos para Portugal através de Espanha são diretos e rápidos. Recebi uma vez um artigo com defeito mas a devolução foi imediata e por opção minha recebi o crédito na GB wallet.

Date of experience: May 2, 2017
Portugal
1 review
0 helpful votes
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I am very happy with gearbest till now. Bought a android box and some action figures and very satisfied. Low prices, great variety of products, fast shipping, good comunication. Really can't complain so far. Hope they can keep up the great service.

Date of experience: May 2, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom