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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

BA
1 review
0 helpful votes
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GearBest shopping experience
August 21, 2019

I don't had any problems with GearBest and they service. Using it for 3 years and bought about 50 products. You can find very interesting product for low price. That's why I recommend them for everyone who would like to shop online.

Date of experience: August 19, 2019
France
1 review
0 helpful votes
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I order on gearbest since years and I was never disappointed by the services, even when I had issues with the product, Gearbest was helping me to solve it. The orders are sent really quickly.
Really a great website.

Date of experience: August 19, 2019
Portugal
1 review
0 helpful votes
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Exellent service!
August 21, 2019

Just bought the MiAirdots and it arrived as it should and in time! Very good people on customer service!

Date of experience: August 18, 2019
Portugal
1 review
0 helpful votes
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Excellent price-quality
August 21, 2019

Always satisfied with the service. Only the delivery could be more Faster (3/4 weeks).
When was necessary, the backoffice service worked fast and weel.

Date of experience: August 18, 2019
France
1 review
0 helpful votes
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I have made 23 orders and always fast delivery and good and fast relationship with support (I never ask anything about products damaged because all are well packaged, I ask just for product information...) sometime the box is a bit damaged. But never anything for the final product!
I love this shop!
100% recommended

Date of experience: August 17, 2019
Brazil
1 review
0 helpful votes
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São produtos de qualidade e preço acessível a padrão internacional e tenho nenhum problema com os mesmos, às vezes a entrega, mas é só questão de logística.

Date of experience: August 17, 2019
Brazil
1 review
0 helpful votes
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EXCELLENT SHOP
February 9, 2021
Updated review

I MAKE MANY ORDERS IN THIS STORE.
GREAT SERVICE THAT QUALITY IN YOUR SERVICES. QUICKNESS IN SHIPPING OF PRODUCTS

Date of experience: August 17, 2019

excellent store
September 14, 2017
Previous review

I MAKE MANY ORDERS IN THIS STORE.
GREAT SERVICE AND QUALITY IN YOUR PRODUCTS AND SERVICES. QUICKNESS IN SHIPPING OF PRODUCTS.

Date of experience: September 14, 2017
Portugal
1 review
0 helpful votes
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Great Experience at GearBest
August 20, 2019

I've been buying in GearBest for a couple of years, and I didn't have any problem with the purchases. The estimated delivery times always have been met and the products are as described. The times I have contacted the customer service, they were excellent and solved the problem quickly. I recently ordered a bluetooth wireless gamepad (order number **************270) and it arrived before the estimated delivery time and it works great. I strongly recommend GearBest!

Date of experience: August 17, 2019
Brazil
1 review
0 helpful votes
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In Portuguese: Fantástico
August 20, 2019

In Portuguese:

Produto excelente, atendimento pós venda muito bom. Os canais de atendimento da Gearbest são os melhores. Produto veio muito bem embalado, chegou na data prevista e não tive problemas com rastreamento ou alfândega. Recomendo a compra desse e outros produtos na Gearbest.

Date of experience: August 17, 2019
Washington
1 review
0 helpful votes
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I like shopping at Gearbest
August 20, 2019

I order often from Gearbest and I get the items within 2-3 weeks. I did not have problems with the orders.
You can choose many shipping methods so you can find the best shipping for you. Orders are safe packed.
The support response in between 24 hours and offers a solution if you need one.

I am satisfied with Gearbest.

Oder-No.: **************165

Date of experience: August 17, 2019
Romania
1 review
0 helpful votes
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Excellent!
August 20, 2019

I buy from the site for 6 years. Everything was fine.Gearbest.com is all about getting your "gear" such as phones, electronics, apparel, etc. at affordable prices, the reason I and others shop there.In my experience there are no "scams" involved.

Date of experience: August 17, 2019
Australia
1 review
0 helpful votes
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Shopping made easy
August 17, 2019

I have been shopping at Gearbest for many years and have always found Shopping at Gearbest easy and great value, Communication is excellent, I am happy to continue shopping here and would recommend Gearbest to all my friends.

Date of experience: August 16, 2019
Serbia
1 review
0 helpful votes
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Best webshop!
August 17, 2019

Buying on GearBest from the very beginning. They never let me down. Great items, good prices, fast delivery, tracking number and shipping insurance, and points rewarding system.
Try, you won't regret!

Date of experience: August 16, 2019
BO
1 review
0 helpful votes
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Después de haber hecho más de 5 pedidos satisfactorios, llegados hasta mi ubicación estoy muy agradecido por todo el trabajo que realiza gearbest y la considero como la más confiable, también en el tema de reembolso fueron muy responsables, así que es 100% recomendada.

Date of experience: August 16, 2019
France
1 review
0 helpful votes
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Found everything you want!
August 17, 2019

On Gearbest.com you can find everything you whant! 3D printers / CellPhones / other good stuff for everyday!

I'm in France and it always well packaged.

Date of experience: August 16, 2019
GB
1 review
0 helpful votes
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Very good
August 17, 2019

Very good online shop. Quality products on good price. Fast delivery. I never be have a problem with site, and recomended for all who want to buy quality products on low price.

Date of experience: August 16, 2019
Brazil
1 review
0 helpful votes
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Ótimo site de compras
August 17, 2019

Sempre tive boas compras na gearbest, site de fácil entendimento e ótimas promoções, recomendo a todos!
Comprei celulares, fones, controles de jogos, fones de ouvidos entre outros, sem arrependimento nenhum.

Date of experience: August 16, 2019
Poland
1 review
0 helpful votes
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Best shops
August 17, 2019

Fast shipping, low prices, very good quality products, competent support, I recommend this store, it is my favorite,

Date of experience: August 16, 2019
France
1 review
0 helpful votes
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Nice store
August 17, 2019

No problem with this store: very good support (I try one time) and very good price (some times the best)

Date of experience: August 16, 2019
South Africa
1 review
0 helpful votes
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Bought Xiaomi Redmi Note 7
August 17, 2019

Concerning my newly received phone, the Xiaomi Redmi Note 7, I can only say: SUPERB, this is a fine piece of "machinery".
It is fast, convenient, very user-friendly and easily set to one's needs. It took a month to get to my address in SA, but that is minor compared to the quality and the price for a unit that would cost here almost double the price.
Thank you, Gearbest. You're the best.

Date of experience: August 16, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom