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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I don't had any problems with GearBest and they service. Using it for 3 years and bought about 50 products. You can find very interesting product for low price. That's why I recommend them for everyone who would like to shop online.
I order on gearbest since years and I was never disappointed by the services, even when I had issues with the product, Gearbest was helping me to solve it. The orders are sent really quickly.
Really a great website.
Just bought the MiAirdots and it arrived as it should and in time! Very good people on customer service!
Always satisfied with the service. Only the delivery could be more Faster (3/4 weeks).
When was necessary, the backoffice service worked fast and weel.
I have made 23 orders and always fast delivery and good and fast relationship with support (I never ask anything about products damaged because all are well packaged, I ask just for product information...) sometime the box is a bit damaged. But never anything for the final product!
I love this shop!
100% recommended
São produtos de qualidade e preço acessível a padrão internacional e tenho nenhum problema com os mesmos, às vezes a entrega, mas é só questão de logística.
I MAKE MANY ORDERS IN THIS STORE.
GREAT SERVICE THAT QUALITY IN YOUR SERVICES. QUICKNESS IN SHIPPING OF PRODUCTS
I MAKE MANY ORDERS IN THIS STORE.
GREAT SERVICE AND QUALITY IN YOUR PRODUCTS AND SERVICES. QUICKNESS IN SHIPPING OF PRODUCTS.
I've been buying in GearBest for a couple of years, and I didn't have any problem with the purchases. The estimated delivery times always have been met and the products are as described. The times I have contacted the customer service, they were excellent and solved the problem quickly. I recently ordered a bluetooth wireless gamepad (order number **************270) and it arrived before the estimated delivery time and it works great. I strongly recommend GearBest!
In Portuguese:
Produto excelente, atendimento pós venda muito bom. Os canais de atendimento da Gearbest são os melhores. Produto veio muito bem embalado, chegou na data prevista e não tive problemas com rastreamento ou alfândega. Recomendo a compra desse e outros produtos na Gearbest.
I order often from Gearbest and I get the items within 2-3 weeks. I did not have problems with the orders.
You can choose many shipping methods so you can find the best shipping for you. Orders are safe packed.
The support response in between 24 hours and offers a solution if you need one.
I am satisfied with Gearbest.
Oder-No.: **************165
I buy from the site for 6 years. Everything was fine.Gearbest.com is all about getting your "gear" such as phones, electronics, apparel, etc. at affordable prices, the reason I and others shop there.In my experience there are no "scams" involved.
I have been shopping at Gearbest for many years and have always found Shopping at Gearbest easy and great value, Communication is excellent, I am happy to continue shopping here and would recommend Gearbest to all my friends.
Buying on GearBest from the very beginning. They never let me down. Great items, good prices, fast delivery, tracking number and shipping insurance, and points rewarding system.
Try, you won't regret!
Después de haber hecho más de 5 pedidos satisfactorios, llegados hasta mi ubicación estoy muy agradecido por todo el trabajo que realiza gearbest y la considero como la más confiable, también en el tema de reembolso fueron muy responsables, así que es 100% recomendada.
On Gearbest.com you can find everything you whant! 3D printers / CellPhones / other good stuff for everyday!
I'm in France and it always well packaged.
Very good online shop. Quality products on good price. Fast delivery. I never be have a problem with site, and recomended for all who want to buy quality products on low price.
Sempre tive boas compras na gearbest, site de fácil entendimento e ótimas promoções, recomendo a todos!
Comprei celulares, fones, controles de jogos, fones de ouvidos entre outros, sem arrependimento nenhum.
Fast shipping, low prices, very good quality products, competent support, I recommend this store, it is my favorite,
No problem with this store: very good support (I try one time) and very good price (some times the best)
Concerning my newly received phone, the Xiaomi Redmi Note 7, I can only say: SUPERB, this is a fine piece of "machinery".
It is fast, convenient, very user-friendly and easily set to one's needs. It took a month to get to my address in SA, but that is minor compared to the quality and the price for a unit that would cost here almost double the price.
Thank you, Gearbest. You're the best.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

