Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Um site de muita qualidade, grande variedade de produtos e tudo com muita qualidade. Rápido nas entregas e bastante seguro. Aconselho vivamente a comprar e a recomendar a amigos e familiares. 5 estrelas
This store has a great price range and it does some good promotions. Quick to send the products bought and it has a great client support.
I begin shoping expirience on gearbest more than 2 years ago. Ill make more than 100 orders, and always satisfied with the quality of service. When there were situations with the goods, the support service reacted instantly and always resolved the current situation. Ill rekomed gearbest for everyone.
My last order was Awei A880BL Wireless Bluetooth V4.0 Headphones. As always, everything is on top. The dispatch the next day, received in 12 days. The headphones are just super
Gearbest is best shopping center. Best shopping site. And fast shipping the best customer service. Thanks you for all.
I found great quality product to unbelivable price with fast delivery. I definitely recommend this website, if you want to buy anything from China, this is the webiste, you need to go for.
So ive been buying from gearbest couple years now i had NEVER any issue about delivery, their support group is nice and have plenty of knowlegde i recomend them with closed eyes
I bought Moizen M1 Magnetic Micro USB Adapter Data Charging Cable and it works very well, as it was describe. The time shipping was a bit long but i think it's normal considering the products comes from China.
Worst company ever will never buy over seas again because of it, was on live chat for over an hour because i paied for priority shipping and they sent it standard when i placed the order said 5 days for shipping repeated my self several times to customer support, they kept saying the same thing i need to refer to american line sf tracking number and not usps even though i called american line sf and they gave me that tracking number product wasnt authentic bought for a customer and now im screwed thanks gear best YOU SUCK
Negli ultimi mesi ho acquistato parecchi oggetti elettronici dai cellulari ad un pc, un braccialetto fitness [W**************] passando da un sistemi di allarme per la casa.
Ogni volta i prodotti sono stati spediti velocemente con spedizione internazionale tracciata ed ogni volta li ho ricevuti senza il pagamento delle tasse doganali.
Ottima inoltre l'assistenza post vendita ed i metodi di pagamento che supportano il circuito PayPal.
Nessun difetto
I received my package on 18 May. The product arrived in good order and I am happy with my purchase.
The communication regarding problems with my original shipping address was very poor though - If support had been clearer on what the exact problem was, then we could have resolved the issue much faster.
Gearbest also refunded me $29.86 as compensation for the delay.
Overall I am satisfied.
I ordered an item more than three weeks ago and paid extra for express shipping and insurance. Gearbest have still not shipped out my order.
They say there is a problem with my delivery address and I need to confirm it in a specific format. I have done so four times now, and the last time I gave them an alternative address.
Today I wrote a letter to Gearbest. This is the contents of the first page of that letter:
To Gearbest Support,
Order number W1704131307148703
Ticket numbers AT17041718507, AT17042611384, E17042102168, T17042143651
In your last response to me via Ticket T17042143651, at 05/03/2017 11:41:58 CST, you indicated that I provided you with incorrect delivery information by indicating the city of my delivery address as Pretoria instead of Midrand.
You therefore imply that your difficulty in shipping my order is my fault. This claim is false, as demonstrated by the following history of communication between me and Gearbest:
2017-04-13 Order Acknowledgment from Gearbest, with the original delivery address Note the address confirmed in my order was: Schneider Electric, 9 Old Pretoria Main Road, Midrand, Gauteng,[Zipcode: 1685], South Africa.
2017-04-17 First Ticket Gearbest request address confirmation.
2017-04-17 My response confirming my delivery address Note: City is Midrand / Zip code is 1685.
2017-04-17 Gearbest confirm that my address has been updated (even though it is exactly the same as on the original order).
2017-04-22 2nd Ticket (Web) & 3rd Ticket (E-Mail) I request an update on when my order will ship.
2017-04-22 Gearbest respond by again requesting address confirmation.
2017-04-22 My response AGAIN confirming my delivery address Note: City is Midrand / Zip code is 1685.
2017-04-22 Gearbest respond by again confirming again that the address has been updated Note: City is Midrand / Zip code is 1685. Gearbest also promise to resolve any specific issues (this was a lie). 2017-04-23 Gearbest respond once more by confirming that the address has been updated and also promise to ship in 1-2 business days (this was a lie).
2017-04-26 4th Ticket Gearbest AGAIN request address confirmation.
2017-04-26 My response AGAIN confirming my delivery address Note: City is Midrand / Zip code is 1685.
2017-04-27 I suggest to perhaps ship to my home address as an alternative Note: City is Pretoria / Zip code is 0185.
2017-04-30 I demand that my order be shipped.
2017-05-01 Gearbest respond that my order is ready for shipment and it will be shipped in 1-2 business days (another lie).
2017-05-02 Gearbest report that city and zip code in my delivery address dont work on DHLs website.
2017-05-02 I respond by demonstrating that city and zip code in my delivery address DOES work on DHLs website.
2017-05-03 Gearbest report that I originally indicated the city and zip code incorrectly as Pretoria and 1685 (another lie). Gearbest also report that my order will be shipped in 1-2 business days.
Proof of this communications history is provided on the following pages in this letter.
This has been an extremely frustrating shopping experience. I will now proceed broadcasting the details of this experience on every social media platform and review website I have access to. I will make sure that as many people as possible are made aware of the poor service Gearbest provides.
It was the best site I found to buy international online, I bought several items, among them a cell phone, Xiaomi Redmi Note 3 Pro (Order: W************** Invoice: RU*******CH), this is just one of the other purchases I have made, all arrived perfectly, Great service from the gearbest part, great prices, very affordable. Had any doubts, quickly posted my order, Well packaged, I just have to thank.
After multiple communications I was awarded a FULL REFUND. Gearbest also sent a written apology. I am glad that we have reached an amicable resolution to this situation regarding a product I never received but was charged for.
After contacting Gearbest several times regarding a product I paid for but never received I was eventually issued a full refund. Gearbest sent me a written apology and issued a full refund to my account. For that I give them a 5 Star Rating!
I have bought a lot of product from gear best and the order is every time perfect.
The price is good and the spedition fast.
Excellent
One friend told me about this Website. I am from Spain, and i thought it was to take long time to delievered, but it takes really less time, the give you a track number order. They have really good items, about anything you need, i usyally buy most of all electronic cigarettes stuff, and they always have the new brands and the hot things from the moment at the best prices ever, plus the customer service is really serious, they answer in less than 24 hours and always very positive for the costumer. I recommend this webpage if you want a really good prices, quick delievery, good support service and really easy good way of payment method.
Spent a lot of time searching the internet for the Action camera and GearBest came up trumps on price and delivery. Easy to place the order with options to add additional items recommended for the camera. Parcel arrived within the time frame stated in the delivery terms and full tracking throughout.
"Order no.: **************818, Date: 13/07/2019 15:30:29, nick: kreison,
Gearbest is the best store, great customer service,
Fast delivery and very good actions...
I recommend..."
Everything was perfect, shipping was fast enough, even here to Hungary. It was a great deal because I've got an authentic UD Bellus for almost half price!
The product is well designed, superb quality, perfect for MTL and DL as well. It is possible to build single AND dual coil setups and it is big enough to hold 5ml of eliquid, for your entire day!
I am very impressed by my experience with Gearbest.
Basically all my orders arrived to me on time. Yes, there were sometimes issues related to the quality of the goods, but all these disputes were resolved in my favor.
-The excellent customer service.
-A wide range of gadgets and products.
-Cheap prices.
-A wide range of payment methods ideal for all people.
-Shipping around the world.
Ho effettuato più di 10 ordini con GearBest.com. Sono tutti arrivati a destinazione con i metodi di spedizione più disparati. Gli articoli costano molto meno che in Italia (ottime le lampadine led, a wattaggi qui praticamente introvabili, specie a luce calda!). In caso di problemi il servizio clienti è tempestivo e si dimostra sempre disponibile a risolvere gli imprevisti, senza troppe domande. Consiglio di acquistare con GearBest con fiducia.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tehone,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html.
Could you please provide the correct order number or us here?
Please rest assured we will do our best to help solve the issue for you if there can be more details provided.
We hope to hear from you soon.
Gearbest.com