Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
In general it turned out, so that GearBest became my first store and for all time working with them, remains the most beloved. Because Support really works (2 times applied for help in support always respond very quickly and really solve the problem, and not give answers) as I am pleased with the price range of this store, at least a cent less than the rest, which is nice) the speed of delivery and the principle All depends on the chosen delivery, but everything is within the limits of the norm and packed perfectly, i. E. Packaging whole all not crumpled.
I'll tell my story with the gearbest on one of the laws: WA**************
In general, I chose what to order for a long time. The choice is big and the prices are different, in general the choice fell on the iStick 100W TC and a pair of LG HE4 batteries, issued the order on September 04,2016.
And after September 06,2016 my order was sent, it was delivered in just 15 days (yes, I really wanted to get an order as quickly as possible because of this, I paid for the delivery of couriers 2 dolars) and naturally everything was in perfect condition, the boxes were whole, iStick itself It still works. All perfectly. I am very satisfied with their service.
Já comprei vários produtos do site e nunca me decepcionei, sempre tive um ótimo retorno e todos os produtos estavam de acordo com o anuncio!
Very good service providing me what I've ordered within the estimated time.
The site is clean so it is easy to find what I want. And sometime they've got very good deals.
Hope GearBest continues that way!
This e-shop is very attractive, because of a lot of items prices are very small in comparison to other e-shops. I'm very happy with their excange and refunds, because some time ago I didn't received my one of the items. GearBest offered to send another item or get full money refund. I chosen a refund, and the money came to my bank account in a few days.
I buy from Gearbest monthly and the service was at top every time.
The two times I need support after buy, I receive it very fast and was solved both.
I trust Gearbest!
I already have some experience in buying in the Gearbest. I ordered around 15-18 times up to now from Gearbest. One of my best buying was an electronic mod (Order ID: W**************. I bought on the 21 of March 2017 and I received on the 03 of April 2017, less then $20. Amazing! The shipping is fast and the packaging is safe. Simple payment via Paypal. And if you have any question, there is a helpful customer service.
GearBest is paying in points for positive reviews. It's just scam.
We invite you to share your shopping experience by posting a short review for us on our related comments websites.
We will then give you 300 points for each review into your account as a reward for the time you have spent on posting your comments and helping the online community.
Store low prices and good discounts. Bought a Xiaomi 20L Backpack. Product delivered quickly. Free shipping. I recommend this store
I had some problem with shipping
But the pro staff solve all my problem
And they r fast with replay for any problem
Best online China shop, fast processing and shipping, very good prices and really nice customer service.
Gearbest is the best website you can use to buy Chinese products. They have smartphones, computers and many other items. I like Gearbest because their shipping is very fast. When you buy something, they usually ships it in the same day. Their prices are also small.
The support team from Gearbest is very fast at answering request and they really try to help. Every time I needed support, they helped me fast.
My experience with Gearbest is very good. I recommend it.
Sono cliente Gearbest ormai da 2 anni, ho sempre fatto acquisti da qui (è il mio punto di riferimento, faccio in media 1 ordine al mese) e sono rimasto sempre molto soddisfatto. Offre un servizio spedizioni rapido per l'Italia, senza rischi di incorrere in tasse doganali, e questo è davvero molto apprezzabile. I prodotti sono buoni ed i prezzi abbastanza competitivi. Il servizio clienti è molto professionale e qualsiasi problema viene risolto nel migliore dei modi. Inoltre il servizio garanzia è preciso, ne ho usufruito un paio di volte e sono rimasto soddisfatto. Considerando che ci compro sia giocattoli che dispositivi quali telefoni e tablet, posso affermare che è un sito molto affidabile. Uno dei miei ultimi acquisti è stato uno Xiaomi Mi5 versione 3/64Gb versione internazionale, e ne sono rimasto ancora una volta molto soddisfatto.
I already have some experience in buying in the gearbest, so far I have already made 9 orders. I highly recommend buying at GearBest, because in addition to the products being cheap they are of good quality and so far the products I have bought have never been a problem.
The orders took an average of 20 days to arrive. I live in Portugal.
GearBest has excellent quality products at the best prices I've seen online. I shop on their website all the time and have always been very satisfied with my experience. GearBest's website interface is very easy to operate and a pleasure to use. Their shipping times can be a bit long but for the price you really can't complain at all. I highly recommend this retailer.
May 03,2017 21:33:43 PM Order number: W************** nickname Voland28
The product came very quickly and everything works fine, I have been cooperating with this store, service and goods for a long time, very satisfied.
Gearbest has the best buying experience. I've done many orders in this website and everything has gone very well.
Great variety of items, prices and offers are what it offers.
They have definitely earned my trust.
It has been very gratifying to make purchases online from anywhere in the world, and to get you to your country and address, the prices and products they offer are of very high quality, its effectiveness and efficiency makes them a very Effective and serious when it comes to something as serious as sales, the packaging and sealing of the packages is totally airtight and very well made, and the photo to check that the package is ready and sent it makes it even more secure. All the characteristics offered by the page, how to get free products if it refers to other people, or its mode of points which is very effective and a great help when paying. Definitely Geartbest I have recommended it to all people who shop online, and I will not stop buying there.
I use Gearbest for a many orders. I have only good words for that site, from processing order to shipping. It is very fast delivery and I can count how long I need to wait for order. With other sites it is different story.
I like most support. Very fast replaying in resolving problem on both satisfaction.
Prices are very good, look for sales and flash price promotions which are very often. I hope that they keep going like this in a good way.
You have my recommondations!
We bought 3 Mi Band-2 smart watch / heart rate monitor units from Gearbest. After a month or so of use they all failed, with the same issue, the heart rate monitor stopped working. Attempts to reload the software failed to resolve the issues.
Gearbest agreed that the units were defective, but only offered us a derisory $10 as compensation, that's $3.33 per unit, a tiny fraction of the buying price. They refused to exchange them, as we had requested. We're seriously wondering if we were sold fake units, but we'll never know the answer to this.
We've spent many hours with Gearbest on comms, trying to upload videos, sending messages detailing the device faults, only to be finally ripped-off.
We don't believe that they are a reputable company, as all these practically brand new devices failed and they wouldn't replace them.
We certainly wouldn't recommend Gearbest due to their awful customer service and dishonest returns policy.
I'm a customer of this shop for more than a year and every order was perfect. From a very good on-line experience (both website and android app) to products handle with care and always delivered in time and always with tracking number. The customer service is very helpful and always answer fast. Definitively a very good online shop with tons of products.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Phil,
Thank you for your review.
Please note the items sent out to you are all original ones.
All of our Gearbest items must meet strict quality checks before we ship them out to customers.
We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
Gearbest.com