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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

RU
1 review
0 helpful votes
Follow Svyatoslav T.
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Good internet shop
May 25, 2017

In general it turned out, so that GearBest became my first store and for all time working with them, remains the most beloved. Because Support really works (2 times applied for help in support always respond very quickly and really solve the problem, and not give answers) as I am pleased with the price range of this store, at least a cent less than the rest, which is nice) the speed of delivery and the principle All depends on the chosen delivery, but everything is within the limits of the norm and packed perfectly, i. E. Packaging whole all not crumpled.
I'll tell my story with the gearbest on one of the laws: WA**************
In general, I chose what to order for a long time. The choice is big and the prices are different, in general the choice fell on the iStick 100W TC and a pair of LG HE4 batteries, issued the order on September 04,2016.
And after September 06,2016 my order was sent, it was delivered in just 15 days (yes, I really wanted to get an order as quickly as possible because of this, I paid for the delivery of couriers 2 dolars) and naturally everything was in perfect condition, the boxes were whole, iStick itself It still works. All perfectly. I am very satisfied with their service.

Date of experience: May 25, 2017
Brazil
1 review
0 helpful votes
Follow Leonardo D.
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Site muito confiável
May 25, 2017

Já comprei vários produtos do site e nunca me decepcionei, sempre tive um ótimo retorno e todos os produtos estavam de acordo com o anuncio!

Date of experience: May 25, 2017
Portugal
1 review
0 helpful votes
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Very, very good!
May 25, 2017

Very good service providing me what I've ordered within the estimated time.
The site is clean so it is easy to find what I want. And sometime they've got very good deals.
Hope GearBest continues that way!

Date of experience: May 25, 2017
Lithuania
1 review
0 helpful votes
Follow Arturas V.
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This e-shop is very attractive, because of a lot of items prices are very small in comparison to other e-shops. I'm very happy with their excange and refunds, because some time ago I didn't received my one of the items. GearBest offered to send another item or get full money refund. I chosen a refund, and the money came to my bank account in a few days.

Date of experience: May 25, 2017
Italy
1 review
0 helpful votes
Follow Vittorio M.
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I buy from Gearbest monthly and the service was at top every time.
The two times I need support after buy, I receive it very fast and was solved both.
I trust Gearbest!

Date of experience: May 25, 2017
Hungary
1 review
0 helpful votes
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I already have some experience in buying in the Gearbest. I ordered around 15-18 times up to now from Gearbest. One of my best buying was an electronic mod (Order ID: W**************. I bought on the 21 of March 2017 and I received on the 03 of April 2017, less then $20. Amazing! The shipping is fast and the packaging is safe. Simple payment via Paypal. And if you have any question, there is a helpful customer service.

Date of experience: May 25, 2017
MD
1 review
0 helpful votes
Follow Evgheni G.
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It's just scam.
May 25, 2017

GearBest is paying in points for positive reviews. It's just scam.

We invite you to share your shopping experience by posting a short review for us on our related comments websites.
We will then give you 300 points for each review into your account as a reward for the time you have spent on posting your comments and helping the online community.

Date of experience: May 25, 2017
Ukraine
1 review
0 helpful votes
Follow Igor c.
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Very good shop
May 25, 2017

Store low prices and good discounts. Bought a Xiaomi 20L Backpack. Product delivered quickly. Free shipping. I recommend this store

Date of experience: May 25, 2017
District of Columbia
1 review
0 helpful votes
Follow Am Z.
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I had some problem with shipping
But the pro staff solve all my problem
And they r fast with replay for any problem

Date of experience: May 24, 2017
Spain
1 review
0 helpful votes
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Best online China shop, fast processing and shipping, very good prices and really nice customer service.

Date of experience: May 24, 2017
Brazil
1 review
0 helpful votes
Follow Romulo G.
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Gearbest is the best website you can use to buy Chinese products. They have smartphones, computers and many other items. I like Gearbest because their shipping is very fast. When you buy something, they usually ships it in the same day. Their prices are also small.

The support team from Gearbest is very fast at answering request and they really try to help. Every time I needed support, they helped me fast.

My experience with Gearbest is very good. I recommend it.

Date of experience: May 24, 2017
Italy
1 review
0 helpful votes
Follow Biagio P.
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Sono cliente Gearbest ormai da 2 anni, ho sempre fatto acquisti da qui (è il mio punto di riferimento, faccio in media 1 ordine al mese) e sono rimasto sempre molto soddisfatto. Offre un servizio spedizioni rapido per l'Italia, senza rischi di incorrere in tasse doganali, e questo è davvero molto apprezzabile. I prodotti sono buoni ed i prezzi abbastanza competitivi. Il servizio clienti è molto professionale e qualsiasi problema viene risolto nel migliore dei modi. Inoltre il servizio garanzia è preciso, ne ho usufruito un paio di volte e sono rimasto soddisfatto. Considerando che ci compro sia giocattoli che dispositivi quali telefoni e tablet, posso affermare che è un sito molto affidabile. Uno dei miei ultimi acquisti è stato uno Xiaomi Mi5 versione 3/64Gb versione internazionale, e ne sono rimasto ancora una volta molto soddisfatto.

Date of experience: May 24, 2017
Portugal
1 review
0 helpful votes
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Happy Costumer
May 25, 2017

I already have some experience in buying in the gearbest, so far I have already made 9 orders. I highly recommend buying at GearBest, because in addition to the products being cheap they are of good quality and so far the products I have bought have never been a problem.
The orders took an average of 20 days to arrive. I live in Portugal.

Date of experience: May 24, 2017
Ireland
1 review
0 helpful votes
Follow Owen T.
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GearBest has excellent quality products at the best prices I've seen online. I shop on their website all the time and have always been very satisfied with my experience. GearBest's website interface is very easy to operate and a pleasure to use. Their shipping times can be a bit long but for the price you really can't complain at all. I highly recommend this retailer.

Date of experience: May 24, 2017
Washington
1 review
0 helpful votes
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Boruit Rj-02
May 25, 2017

May 03,2017 21:33:43 PM Order number: W************** nickname Voland28
The product came very quickly and everything works fine, I have been cooperating with this store, service and goods for a long time, very satisfied.

Date of experience: May 24, 2017
Mexico
1 review
0 helpful votes
Follow Juan C.
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Gearbest has the best buying experience. I've done many orders in this website and everything has gone very well.
Great variety of items, prices and offers are what it offers.
They have definitely earned my trust.

Date of experience: May 24, 2017
VE
1 review
0 helpful votes
Follow Jheison S.
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It has been very gratifying to make purchases online from anywhere in the world, and to get you to your country and address, the prices and products they offer are of very high quality, its effectiveness and efficiency makes them a very Effective and serious when it comes to something as serious as sales, the packaging and sealing of the packages is totally airtight and very well made, and the photo to check that the package is ready and sent it makes it even more secure. All the characteristics offered by the page, how to get free products if it refers to other people, or its mode of points which is very effective and a great help when paying. Definitely Geartbest I have recommended it to all people who shop online, and I will not stop buying there.

Date of experience: May 24, 2017
BA
1 review
0 helpful votes
Follow Zoran M.
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I use Gearbest for a many orders. I have only good words for that site, from processing order to shipping. It is very fast delivery and I can count how long I need to wait for order. With other sites it is different story.
I like most support. Very fast replaying in resolving problem on both satisfaction.
Prices are very good, look for sales and flash price promotions which are very often. I hope that they keep going like this in a good way.
You have my recommondations!

Date of experience: May 24, 2017
GB
6 reviews
14 helpful votes
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Ripped off!
May 24, 2017

We bought 3 Mi Band-2 smart watch / heart rate monitor units from Gearbest. After a month or so of use they all failed, with the same issue, the heart rate monitor stopped working. Attempts to reload the software failed to resolve the issues.
Gearbest agreed that the units were defective, but only offered us a derisory $10 as compensation, that's $3.33 per unit, a tiny fraction of the buying price. They refused to exchange them, as we had requested. We're seriously wondering if we were sold fake units, but we'll never know the answer to this.
We've spent many hours with Gearbest on comms, trying to upload videos, sending messages detailing the device faults, only to be finally ripped-off.
We don't believe that they are a reputable company, as all these practically brand new devices failed and they wouldn't replace them.
We certainly wouldn't recommend Gearbest due to their awful customer service and dishonest returns policy.

Date of experience: May 24, 2017
Lily L. Gearbest Rep
over a year old

Dear Phil,
Thank you for your review.
Please note the items sent out to you are all original ones.
All of our Gearbest items must meet strict quality checks before we ship them out to customers.
We therefore apologize that your item is not up to your satisfaction.

We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.

Best regards,
Gearbest.com

Belgium
1 review
0 helpful votes
Follow Laurent S.
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I'm a customer of this shop for more than a year and every order was perfect. From a very good on-line experience (both website and android app) to products handle with care and always delivered in time and always with tracking number. The customer service is very helpful and always answer fast. Definitively a very good online shop with tons of products.

Date of experience: May 24, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom