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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought a blood pressure monitor, waited 6 weeks to receive it, put the batteries in and... nothing... Dead. I'd already been inconvenienced by the wait time and didn't feel like going through it all again, so I emailed Gearbest to let them know how bad their service is, then bought the same gadget the next day on another website, got it within a week, and it works fine. That's what good service looks like.
Gearbest offers a wide range of products all for a great price and lots of options for shipping which is also low cost and fast. Customer service is fast, to the point and effective from a customers point of veiw
I do online shopping for about 12 years and i can tell u for sure that Gearbest is my favourite shop great prices great communication and fast delivery what else u can ask from a shop.
I am a customer from a couple years already. Never had a problem, always found fair prices. Shipping times are good too.
AT*******829
Como siempre son magníficos. Están muy muy pendientes de que te llegue el producto. Aparte la calidad de sus productos son buenísimas. Y los tiempos de envío muy rápidos. No se puede pedir más, un ejemplo a seguir a las demás tiendas online de la competencia. Bravo GearBest.
I didn't have any problems everything was great, fast shipping and cheap prices.
Would definetly recommend to anyone who wants cheap tech!
Order Number: WW**************
Date: 18-04-2017
Nickname: Jargain
Pro: it have a lot of stuff, low prices, free shipping (most of the times) and better than all, it have best customer support i ever seen, they give me another action figure becouse fist one has been damaged during shipping, and all for free. I'm really satisfied of gearbest, unlike other shopping store.
Cons: delivery times are a bit long, but since are free i'm not complaining
I bought several products on Gearbest and I think its's time to share my purchase experience on this website.
Gearbest has an amazing products catalog with a lot of crazy prices. You can choose the shipping method you prefer regarding prices the delivery time will be shorter, but the free shipping is offered on almost of the products.
On my last order, I had some issue in order to start my product. The customer service is very efficient and after a few message and only 24 hours my issue was solved.
I highly recommend this website and will continue to make purchase on it.
It's a great APP for mobile a awsome store that fullfills my gadget needs, but it's possible to find almost everything, used for my self and to give fun and great gifts, the fact they have a storage in europe helps a lot to avoid customs pains, shippment is very fast and trackable.
I use Gearbest for a many orders. I have only good words for that site, from processing order to shipping. It have fast shipping and the best customer service. I definitely recommend this website, if you want to buy anything from China. Thank you for all!
More than 20 purchases and both your service and shipping are extraordinary, an online store highly recommended. Do not disappoint, their customer service is exceptional and fast.
Every order that I put came without any problem, also the product was exactly as described and can only recommend that website!
Я постоянно покупаю в этом магазине. В магазине есть бесплатная доставка. Это очень удобно, так как заказ при этом приходит очень быстро. Доставка обычно занимает две, три недели. Магазин торгует качественными товарами. Цены при этом очень часто ниже чем в других магазинах. Я люблю этот магазин. В магазине очень хорошо работает обратная связь. На любой ваш вопрос отвечают в течении 24 часов. Это лучший магазин для покупок.
Make purchases in the online shop Gearbest electronics for quite a long time and always have prompt delivery and excellent technical support. Still glad a lot of authentic products and affordable prices and frequent sales where you can purchase interested products.
I am from Colombia, and whenever I buy something on GearBest I can rest assured that I will not be stolen. When the shipments are free, they take about 1 month, which does not seem excessive. I recommend GearBest to buy online!
Since I started to be a user of Internet shopping I found this page that offers a wide variety of products, at excellent prices and very good quality, the customer service is very fast and quality, my products have arrived on time and Very well packaged. I definitely recommend this page to other users.
Fast and competitive, gearbest offers everything that a man in the 21 century need
For me it the best shopping site on the world, fast stable, very responsive and the most impostant every day flash sales.
Ottimo sito per l'acquisto di materiale hi tech e sigarette elettroniche. Ho all'attivo più di 10 ordini (media 1 al mese) e non ho mai avuto problemi con la merce ricevuta. Se si hanno dubbi si può contattare il servizio clienti che cercherà di risolvere ogni aspetto dell'acquisto e del post vendita. Per quanto riguarda la spedizione, con l'introduzione di quella "celere" per l'Italia (Italy Express) il pacco è sempre arrivato in ottime condizione e non ho mai superato i 15 giorni di attesa.Per quanto riguarda i prezzi, le continue offerte FLASH SALE e le promozioni che di tanto in tanto il sito propone, lo portano ad essere uno degli store di riferimento!
Hello! I have been a regular customer of this store for more than 1.5 years and will remain their fan for a long time (more than 30 purchases!). Constant flash sales allow you to buy goods below the average market price, and if there are accumulated GB points that are still 30% cheaper (this is the first store with such a system)! This is an excellent offer. The costumer service is always quick to respond and tries to immediately help.
I really recommend GearBest, so I consider as a good advice to read and watch reviews of the items you want, write correctly your address and double check, and pay via PayPal to get quite a backup, and if you consider the item very important, you could pay the package insurance fee.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Leanne,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Could you please provide the correct order number for us here?
We will do our best to help you solve the issue if there can be more details provided.
We look forward to hearing from you soon.
Gearbest.com