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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
Follow Leanne A.
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Disappointment
May 27, 2017

I bought a blood pressure monitor, waited 6 weeks to receive it, put the batteries in and... nothing... Dead. I'd already been inconvenienced by the wait time and didn't feel like going through it all again, so I emailed Gearbest to let them know how bad their service is, then bought the same gadget the next day on another website, got it within a week, and it works fine. That's what good service looks like.

Date of experience: May 26, 2017
Lily L. Gearbest Rep
over a year old

Dear Leanne,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Could you please provide the correct order number for us here?
We will do our best to help you solve the issue if there can be more details provided.
We look forward to hearing from you soon.

Gearbest.com

Canada
1 review
0 helpful votes
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Gearbest.com
May 26, 2017

Gearbest offers a wide range of products all for a great price and lots of options for shipping which is also low cost and fast. Customer service is fast, to the point and effective from a customers point of veiw

Date of experience: May 26, 2017
Cyprus
1 review
0 helpful votes
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Great shop
May 26, 2017

I do online shopping for about 12 years and i can tell u for sure that Gearbest is my favourite shop great prices great communication and fast delivery what else u can ask from a shop.

Date of experience: May 26, 2017
Portugal
1 review
0 helpful votes
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Excellent
May 26, 2017

Nice Products, great price.
Costumers Support very helpfull and fast.
Trustfull website.

I Recommend it
Perfect

Date of experience: May 26, 2017
Italy
1 review
0 helpful votes
Follow Giuseppe R.
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Just great
May 26, 2017

I am a customer from a couple years already. Never had a problem, always found fair prices. Shipping times are good too.

Date of experience: May 26, 2017
Spain
3 reviews
1 helpful vote
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AT*******829
Como siempre son magníficos. Están muy muy pendientes de que te llegue el producto. Aparte la calidad de sus productos son buenísimas. Y los tiempos de envío muy rápidos. No se puede pedir más, un ejemplo a seguir a las demás tiendas online de la competencia. Bravo GearBest.

Date of experience: May 26, 2017
NL
1 review
0 helpful votes
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Good Experience
May 26, 2017

I didn't have any problems everything was great, fast shipping and cheap prices.
Would definetly recommend to anyone who wants cheap tech!

Order Number: WW**************
Date: 18-04-2017
Nickname: Jargain

Date of experience: May 26, 2017
Italy
1 review
0 helpful votes
Follow Fabio D.
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Pro: it have a lot of stuff, low prices, free shipping (most of the times) and better than all, it have best customer support i ever seen, they give me another action figure becouse fist one has been damaged during shipping, and all for free. I'm really satisfied of gearbest, unlike other shopping store.

Cons: delivery times are a bit long, but since are free i'm not complaining

Date of experience: May 26, 2017
France
2 reviews
0 helpful votes
Follow CHRISTOPHE P.
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I bought several products on Gearbest and I think its's time to share my purchase experience on this website.
Gearbest has an amazing products catalog with a lot of crazy prices. You can choose the shipping method you prefer regarding prices the delivery time will be shorter, but the free shipping is offered on almost of the products.
On my last order, I had some issue in order to start my product. The customer service is very efficient and after a few message and only 24 hours my issue was solved.
I highly recommend this website and will continue to make purchase on it.

Date of experience: May 26, 2017
Portugal
1 review
1 helpful vote
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It's a great APP for mobile a awsome store that fullfills my gadget needs, but it's possible to find almost everything, used for my self and to give fun and great gifts, the fact they have a storage in europe helps a lot to avoid customs pains, shippment is very fast and trackable.

Date of experience: May 25, 2017
MD
1 review
0 helpful votes
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I use Gearbest for a many orders. I have only good words for that site, from processing order to shipping. It have fast shipping and the best customer service. I definitely recommend this website, if you want to buy anything from China. Thank you for all!

Date of experience: May 25, 2017
Spain
1 review
1 helpful vote
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Best online shop ever
May 25, 2017

More than 20 purchases and both your service and shipping are extraordinary, an online store highly recommended. Do not disappoint, their customer service is exceptional and fast.

Date of experience: May 25, 2017
Portugal
1 review
0 helpful votes
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Gearbest is really the best
May 25, 2017

Every order that I put came without any problem, also the product was exactly as described and can only recommend that website!

Date of experience: May 25, 2017
Ukraine
1 review
0 helpful votes
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Я постоянно покупаю в этом магазине. В магазине есть бесплатная доставка. Это очень удобно, так как заказ при этом приходит очень быстро. Доставка обычно занимает две, три недели. Магазин торгует качественными товарами. Цены при этом очень часто ниже чем в других магазинах. Я люблю этот магазин. В магазине очень хорошо работает обратная связь. На любой ваш вопрос отвечают в течении 24 часов. Это лучший магазин для покупок.

Date of experience: May 25, 2017
Ukraine
1 review
0 helpful votes
Follow Vitaliy G.
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Make purchases in the online shop Gearbest electronics for quite a long time and always have prompt delivery and excellent technical support. Still glad a lot of authentic products and affordable prices and frequent sales where you can purchase interested products.

Date of experience: May 25, 2017
Colombia
1 review
0 helpful votes
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I am from Colombia, and whenever I buy something on GearBest I can rest assured that I will not be stolen. When the shipments are free, they take about 1 month, which does not seem excessive. I recommend GearBest to buy online!

Date of experience: May 25, 2017
Nicaragua
1 review
1 helpful vote
Follow Nigel P.
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Since I started to be a user of Internet shopping I found this page that offers a wide variety of products, at excellent prices and very good quality, the customer service is very fast and quality, my products have arrived on time and Very well packaged. I definitely recommend this page to other users.

Date of experience: May 25, 2017
BA
1 review
1 helpful vote
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Fast and competitive, gearbest offers everything that a man in the 21 century need
For me it the best shopping site on the world, fast stable, very responsive and the most impostant every day flash sales.

Date of experience: May 25, 2017
Italy
1 review
0 helpful votes
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Ottimo sito per l'acquisto di materiale hi tech e sigarette elettroniche. Ho all'attivo più di 10 ordini (media 1 al mese) e non ho mai avuto problemi con la merce ricevuta. Se si hanno dubbi si può contattare il servizio clienti che cercherà di risolvere ogni aspetto dell'acquisto e del post vendita. Per quanto riguarda la spedizione, con l'introduzione di quella "celere" per l'Italia (Italy Express) il pacco è sempre arrivato in ottime condizione e non ho mai superato i 15 giorni di attesa.Per quanto riguarda i prezzi, le continue offerte FLASH SALE e le promozioni che di tanto in tanto il sito propone, lo portano ad essere uno degli store di riferimento!

Date of experience: May 25, 2017
Hungary
1 review
0 helpful votes
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My favorite shop
May 25, 2017

Hello! I have been a regular customer of this store for more than 1.5 years and will remain their fan for a long time (more than 30 purchases!). Constant flash sales allow you to buy goods below the average market price, and if there are accumulated GB points that are still 30% cheaper (this is the first store with such a system)! This is an excellent offer. The costumer service is always quick to respond and tries to immediately help.
I really recommend GearBest, so I consider as a good advice to read and watch reviews of the items you want, write correctly your address and double check, and pay via PayPal to get quite a backup, and if you consider the item very important, you could pay the package insurance fee.

Date of experience: May 25, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom