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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Beltane S.
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They are several orders orders made this online store and always with the same results. Good prices, fast shipping and low cost and good care to the client. Good stock of products, recommended 100%

Date of experience: May 28, 2017
Italy
1 review
0 helpful votes
Follow Gennaro R.
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GearBest is a great online shop, prices are highly competitive, the staff is professional, the assistance helps you a lot.
I am a GearBest account for over 2 years and I am satisfied. I recommend it to everyone, try to believe it.

Date of experience: May 28, 2017
Italy
1 review
0 helpful votes
Follow Filippo G.
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Great experience
May 28, 2017

I ordered a Mijia Bluetooth thermometer/hygrometer (#**************957) at the lowest price I could get. The order arrived in short time and the parcel and product were in a great condition. The purchase procedure was easy

Date of experience: May 28, 2017
Romania
1 review
0 helpful votes
Follow Tudor D.
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So far, so good!
May 28, 2017

Wide range of products and quality at Gearbest! Very good support, and shipment free (if you can wait 20-25 days).
The prices are 2/3 times lower comparing those in my country for the same products!
I recommend everyone to try this! My order number W**************

Date of experience: May 27, 2017
Italy
1 review
0 helpful votes
Follow Antonio B.
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Perfect Store
May 28, 2017

I bought a lot of times on Gearbest and i never had problems!
I used free shipping, Italy Express and the items arrived in 1 month (Free Shipping) or 10 work days (Italy Express) and i never paied shipping fees. I pay every time with Paypal and everything work fine!
Last time i bought a neck pillow and it's perfect, very comfortable and really good!
I found best price on internet for technologies, devices, smartphones and other!
I really recommend Gearbest!

Date of experience: May 27, 2017
Greece
2 reviews
7 helpful votes
Follow Nik A.
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Bought xiaomi mi band with TPSiV band with (order number W**************). Quality product with battery that lasts long. Shipping speed was fast. Came in original xiaomi package. Highly recommend eshop and product too.

Date of experience: May 27, 2017
Mexico
1 review
0 helpful votes
Follow Jesus N.
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Excellent store
May 28, 2017

I have done many purchases in this store, all the products has arrived in perfects conditions, they has diferents kinds of shipment since free shipment until fast shipment, you can choise it, besides they has the best prices of the market i really like it

Date of experience: May 27, 2017
Spain
1 review
0 helpful votes
Follow Saji M.
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Super fast shop. My vape gear came in 10 days!
Their deals are awsome and the prices are very competitive.
The brands they carry are the ones I love and use, so I'm fascinated by them.
Go check them out!

Date of experience: May 27, 2017
Portugal
1 review
0 helpful votes
Follow Emilio D.
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Always great shopping experience, good prices and great support when is needed.
I've already done about 11 order and they arrive always on predicted time.
Very happy with gearbest

Date of experience: May 27, 2017
Brazil
1 review
0 helpful votes
Follow Michel F.
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I found out about Gearbest.com in late 2016, when I bought a screen film for my smartphone. After my first purchase I started to buy things that where a lit bit more expensive. IP Cameras, Drones, tv boxes.

The site offers a lot of shipping options and warehouses as well. Every purchase that I made has beenn shipped very well packed and didn't take so long to arrive (notice: I live in Brazil).

Recently I bought a wristband and a screen film for my Mi Band 2 (also bought on Gearbest), and everything was just fine. The average quality is great, both the item.

I highly recommend Gearbest.com.

Date of experience: May 27, 2017
Brazil
1 review
0 helpful votes
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English:

I bought at Gearbest since 2016, so far it has been pleasurable and enjoyable. All purchases made were delivered as described and without any problem. Whenever I needed contact I was answered quickly and all my problems were resolved. I recommend buying on this site without a doubt.

Portugues:

Compro na Gearbest desde 2016, até o presente momento tem sido prazeroso e agradável. Todas as compras efetuadas foram entregues conforme descrito e sem nenhum problema. Sempre que precisei contato fui respondido com rapidez e todos meus problemas foram resolvidos. Recomendo a compra neste site sem sombra de dúvidas.

Date of experience: May 27, 2017
Spain
1 review
0 helpful votes
Follow traur t.
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Esta web, ofrece buenos productos a buen precio, al tiempo que en caso de incidencias actúa de forma rápida y justa. Por mi parte Gearbest es una de las mejores web para comprar con tranquilidad.

Date of experience: May 27, 2017
BA
1 review
0 helpful votes
Follow Aljosa M.
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Best
May 28, 2017

Before i found GearBest i usually buy on eBay, almost all my internet transactions was there. One time i found GearBest when i need cheap phone and there my new buying platform its born. First of pros i found here its customer support, i didn't have any single problem so far that i didn't resolve on GearBest support center and that its biggest thing in online business for me. Second what i like about GearBest its that i don't buy from some other people here and to have a fear does i buying genuine products and will i get my product, because i buying from GearBest stock i know on start i will not have any problem with receiving item or anything similar. And last but not least its price, prices are very affordable and GB points for loyalty its very good thing, i already spend good amount of points what i earn for purchasing on site, for my country standards that amount of saving is big. That is my honest review of GearBest, I recommend it to anyone because offer all 5 stars services from ordering, packing to receiving item and if in some case i have any problem with item biggest 5 stars in resolving it.

Date of experience: May 27, 2017
Kazakhstan
1 review
0 helpful votes
Follow Renat N.
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Not so long ago I bought Bluetooth headphones AUSDOM AH861 in this store. As always, everything came on time and without problems. The product is original and working. Headphones have liked, sound good, lightweight and for acceptable money, I have been ordering electronics for a long time in this store. Proof Feb 27,2017 Order number: W**************.

Date of experience: May 27, 2017
Portugal
2 reviews
0 helpful votes
Follow Vitor P.
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If you are looking for a phone, charger, android box, gamepad, anything you can think that is technology related, Gearbest not only has that, as has the best price.
Beats hands-down local retailers (in my country at least) and it has fast shipping, fast support and low prices.

What can one ask more?

Date of experience: May 27, 2017
Illinois
1 review
0 helpful votes
Follow Andras F.
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Good experience
May 28, 2017

I ordered many thinks from this webshop, it was always fast shipping. The prices are good, and If you buy something you will get points which can reduce the price of the next order with max 30%! When I had some problem with my products they always helped me, they give me back the total price or resend the hole product. If the problem was not so big, they offer partial refund which was also good.
I'm satisfied with this webshop, and never had negative experience. :)

Date of experience: May 27, 2017
Greece
1 review
0 helpful votes
Follow Paraskevi R.
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The site is perect
May 28, 2017

"The site is amazing. The service is perfect and all of my things have come relatively fast. I am very pleased. Thanks for all"

Date of experience: May 27, 2017
Italy
1 review
0 helpful votes
Follow Gaetano F.
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The first contact with this site was born by chance because it was advertised on a letter of news of technological innovations. The first products I purchased were small 3D metal models to assemble. After receiving the first order, I continued because my shipments (though long, the goods come from China, I live in Italy) are always traced, they never lost a delivery of the products. Their customer service is always very present and reliable. I recommend to buy on this site.

Date of experience: May 27, 2017
Singapore
1 review
0 helpful votes
Follow Konstantinos S.
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The item I am reviewing is an Extra-large Rubber Mouse Pad (order no. W**************). The item dispatched very soon after the purchase and arrived at me well-packaged. I've used it at my office where I have my desktop pc and so far I have no problem using any my mouse on this surface. As a result the item works as described originally from the item's description page at Gearbest. In addition, over the last few months I have bought several other items from Gearbest and I am more than happy with their services and the quality of products. All in all, I would definitely recommend someone to go for a visit at this store and checkout some products.

Date of experience: May 27, 2017
France
1 review
0 helpful votes
Follow david m.
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I start shopping on Gearbest 6 month ago. Around 10 order. Mainly flashlight, e-cig and batterie.

Delivering was fast. 5 to 15 days.
Only one order was late. 40 days. But Gearbest give me some nice support with this and a small compensation for the wait.

I think they are the best chinese resseller for high tech electronic.
Good price, good product and a very pleasant website to browse.

Date of experience: May 26, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom