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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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They are several orders orders made this online store and always with the same results. Good prices, fast shipping and low cost and good care to the client. Good stock of products, recommended 100%
GearBest is a great online shop, prices are highly competitive, the staff is professional, the assistance helps you a lot.
I am a GearBest account for over 2 years and I am satisfied. I recommend it to everyone, try to believe it.
I ordered a Mijia Bluetooth thermometer/hygrometer (#**************957) at the lowest price I could get. The order arrived in short time and the parcel and product were in a great condition. The purchase procedure was easy
Wide range of products and quality at Gearbest! Very good support, and shipment free (if you can wait 20-25 days).
The prices are 2/3 times lower comparing those in my country for the same products!
I recommend everyone to try this! My order number W**************
I bought a lot of times on Gearbest and i never had problems!
I used free shipping, Italy Express and the items arrived in 1 month (Free Shipping) or 10 work days (Italy Express) and i never paied shipping fees. I pay every time with Paypal and everything work fine!
Last time i bought a neck pillow and it's perfect, very comfortable and really good!
I found best price on internet for technologies, devices, smartphones and other!
I really recommend Gearbest!
Bought xiaomi mi band with TPSiV band with (order number W**************). Quality product with battery that lasts long. Shipping speed was fast. Came in original xiaomi package. Highly recommend eshop and product too.
I have done many purchases in this store, all the products has arrived in perfects conditions, they has diferents kinds of shipment since free shipment until fast shipment, you can choise it, besides they has the best prices of the market i really like it
Super fast shop. My vape gear came in 10 days!
Their deals are awsome and the prices are very competitive.
The brands they carry are the ones I love and use, so I'm fascinated by them.
Go check them out!
Always great shopping experience, good prices and great support when is needed.
I've already done about 11 order and they arrive always on predicted time.
Very happy with gearbest
I found out about Gearbest.com in late 2016, when I bought a screen film for my smartphone. After my first purchase I started to buy things that where a lit bit more expensive. IP Cameras, Drones, tv boxes.
The site offers a lot of shipping options and warehouses as well. Every purchase that I made has beenn shipped very well packed and didn't take so long to arrive (notice: I live in Brazil).
Recently I bought a wristband and a screen film for my Mi Band 2 (also bought on Gearbest), and everything was just fine. The average quality is great, both the item.
I highly recommend Gearbest.com.
English:
I bought at Gearbest since 2016, so far it has been pleasurable and enjoyable. All purchases made were delivered as described and without any problem. Whenever I needed contact I was answered quickly and all my problems were resolved. I recommend buying on this site without a doubt.
Portugues:
Compro na Gearbest desde 2016, até o presente momento tem sido prazeroso e agradável. Todas as compras efetuadas foram entregues conforme descrito e sem nenhum problema. Sempre que precisei contato fui respondido com rapidez e todos meus problemas foram resolvidos. Recomendo a compra neste site sem sombra de dúvidas.
Esta web, ofrece buenos productos a buen precio, al tiempo que en caso de incidencias actúa de forma rápida y justa. Por mi parte Gearbest es una de las mejores web para comprar con tranquilidad.
Before i found GearBest i usually buy on eBay, almost all my internet transactions was there. One time i found GearBest when i need cheap phone and there my new buying platform its born. First of pros i found here its customer support, i didn't have any single problem so far that i didn't resolve on GearBest support center and that its biggest thing in online business for me. Second what i like about GearBest its that i don't buy from some other people here and to have a fear does i buying genuine products and will i get my product, because i buying from GearBest stock i know on start i will not have any problem with receiving item or anything similar. And last but not least its price, prices are very affordable and GB points for loyalty its very good thing, i already spend good amount of points what i earn for purchasing on site, for my country standards that amount of saving is big. That is my honest review of GearBest, I recommend it to anyone because offer all 5 stars services from ordering, packing to receiving item and if in some case i have any problem with item biggest 5 stars in resolving it.
Not so long ago I bought Bluetooth headphones AUSDOM AH861 in this store. As always, everything came on time and without problems. The product is original and working. Headphones have liked, sound good, lightweight and for acceptable money, I have been ordering electronics for a long time in this store. Proof Feb 27,2017 Order number: W**************.
If you are looking for a phone, charger, android box, gamepad, anything you can think that is technology related, Gearbest not only has that, as has the best price.
Beats hands-down local retailers (in my country at least) and it has fast shipping, fast support and low prices.
What can one ask more?
I ordered many thinks from this webshop, it was always fast shipping. The prices are good, and If you buy something you will get points which can reduce the price of the next order with max 30%! When I had some problem with my products they always helped me, they give me back the total price or resend the hole product. If the problem was not so big, they offer partial refund which was also good.
I'm satisfied with this webshop, and never had negative experience. :)
"The site is amazing. The service is perfect and all of my things have come relatively fast. I am very pleased. Thanks for all"
The first contact with this site was born by chance because it was advertised on a letter of news of technological innovations. The first products I purchased were small 3D metal models to assemble. After receiving the first order, I continued because my shipments (though long, the goods come from China, I live in Italy) are always traced, they never lost a delivery of the products. Their customer service is always very present and reliable. I recommend to buy on this site.
The item I am reviewing is an Extra-large Rubber Mouse Pad (order no. W**************). The item dispatched very soon after the purchase and arrived at me well-packaged. I've used it at my office where I have my desktop pc and so far I have no problem using any my mouse on this surface. As a result the item works as described originally from the item's description page at Gearbest. In addition, over the last few months I have bought several other items from Gearbest and I am more than happy with their services and the quality of products. All in all, I would definitely recommend someone to go for a visit at this store and checkout some products.
I start shopping on Gearbest 6 month ago. Around 10 order. Mainly flashlight, e-cig and batterie.
Delivering was fast. 5 to 15 days.
Only one order was late. 40 days. But Gearbest give me some nice support with this and a small compensation for the wait.
I think they are the best chinese resseller for high tech electronic.
Good price, good product and a very pleasant website to browse.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

