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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have ordered many items over the past month from gearbest and they have all arrived in an excellent form. The products on gearbest are really low priced and the quality of the products are really nice. I have suggested this site to many of my friends and they all love it.
Very much the shop is pleasant, constantly there take place sales, the prices super!
Orders well pack and quickly send.
I made several purchases in the Gearbest store. Orders were always processed quickly, the goods were packed and shipped within 24 hours from the moment of ordering, delivery to Ukraine was carried out within 9-12 days by free mail. Once the store did not have the opportunity to quickly send the goods, which immediately warned and offered several options for solving the problem. I am very pleased with the Gearbest store and in the future I plan to make purchases only in this store.
An excellent store with a big variety of products, an excellent support staff, good and easy communication and also great prices and fast shipping times.
Great shop! Very reliable.
I made 10 purchases until today and the products were delivered correctly. The delivery was done on time and all my doubts were solved with the service team.
Ho acquistato più volte da GearBest e ho sempre avuto un'esperienza eccellente.
Se mai c'è stato un problema è stato affrontato tempestivamente nella mia piena
Soddisfazione.
Continuerò ad acquistare da GearBest e condividere il loro sito web con i miei amici e la famiglia,
Lo consiglio vivamente a tutti quelli che come me sono appassionati di telefoni (ho comprato già tre xiaomi) e sigarette elettroniche e accessori con un vasto assortimento con prezzi competitivi
I just would like a share a short story. I ordered some gadget from Gearbest one month ago. The package arrived without any problem, so finally I was able to try my new goodies. However one of the products caused huge dissatisfaction for me. It was a vegetable slicer which was not really able to slice carrots, just bigger things like cucumber. The problem was that the package of the product advertised that it is perfect for carrot slicing. I wrote a review about my experince, highlighting it that in my opinion it is not Gearbest fault (it was my bad decision). After half an hour I got a message (ticket) that they would like to know what was the problem with the product and how can they help me. Within two days I got back half of the money, to "solve my dissatisfaction". The major message of the story: fast, helpful and effective costumer service. Fast and high quality shipment. I do not need any better from a reseller
Great company, I bought and it happened everything correctly, super happy with my product, delivery was faster than I imagined
GearBest best shop! Best prices of best China brands like: Xiaomi and Meizu!
Fast shipping and great support!
I love it so much
My experience with Gearbest has been very good, the costumer service has been fast to solve any doubt and the refund, I have used this only 1 time, was very well, the shipping will depend on the country from your buy but in general it is good, the delivery time is good, taken into account that some times the article is sent from China.
Cheap products, fast shipping and high quality products... I have bought many electronic parts for my quadcopter builds. Cameras, motors, controller boards, propellers etc. I have never had a problem.
Better products for the cheapest prices with the faster free shipping purchases. And the comunication between seller and client is the best. Excellent
For two full years GearBest is my favorite site for Electronic shopping. In the past 17 purchases (action camera, drone, tablet...), I was delighted with the quality and price of each product, and all products (even that I crashed drone many times!), I use still. The whole GearBest mode of operation (from ordering, delivery, communications, customer service, award bonuses for the review...) for me is the best example of superior modern business win-win type, in which I (the user) feel that I am important and valued and maximally protected. All recommendations for GearBest!
The best Shop online. It is safe to buy whatever you want. The shipping is super fast. The produts are excellent
I was looking for an inexpensive 3D printer to learn with. I had seen good reviews of the Anet A8. But I could not find the printer locally for a good price. After looking on the web, I found Gearbest had the printer I was looking for on sale.
I placed my order for the 3D printer and a couple of reels of filament. My order took a few days to process and then they let me know that my order had dispatched. My order took a little over three weeks to arrive from their China warehouse, which considering I ordered just before Christmas, was very impressive.
I was so impressed with the printer and the service from Gearbest, I've already told a few friends about the great deal I got.
No matter what Gearbest sells, it should provide value and quality, make shopping easy, deliver products on time, and provide good customer support. I love to buy products from your shop. First you give confidence to me for shopping without fear to loose my money. Every time i had some problem, customer support gave me the best solution. I am so happy with the shopping experience from Gearbest that i decided to share with other people. By the way i am happy with this product i bought from you.!
Highly recommend because:
1. Good service with fast shipment and low prices (+ additional discounts and bonuses for regular customer).
2. Prompt and professional replies from customer support and also in financial matters, they are inferior to the client.
3. As for me this service better than Aliexpress and etc. Especially for Xiaomi products which I am purchased with best prices in this shop.
My experience with Gearbest has been perfect.
Shippings are fast considering that order are coming from China.
All goods are genuine with affordable prices.
I'll use Gearbest again.
Hi everybody!
I'd like to share my experience with gearbest.
I'm a loyal customer of this shop. I've bought lots of items from it.
For example, recently ( Mar 28,2017) I bought a smartwatch (tracker)
W2 BLE 4.0 Heart Rate Monitor Smart Wristband - order number W**************. I like this device very much. It looks and works great!
Untill now I was conpletely satisfied with this trading platform. And I can recoomend it for those, who like internet shopping.
But for now I'm waiting for another paid order (phablet). It's still on transit and after one month I still did not receive it. I opened a ticket and wrote a request to support team to check this issue. The solving is still in progress. I will let you know in my next review about the result of this issue.
I have bought many product and i'm statisfied with all of them, i i've bought 2 notebooks, headphones, and many Others tech product,
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

