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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Estonia
1 review
0 helpful votes
Follow Andu H.
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I have ordered many items over the past month from gearbest and they have all arrived in an excellent form. The products on gearbest are really low priced and the quality of the products are really nice. I have suggested this site to many of my friends and they all love it.

Date of experience: May 29, 2017
RU
1 review
0 helpful votes
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Great online store
May 30, 2017

Very much the shop is pleasant, constantly there take place sales, the prices super!
Orders well pack and quickly send.

Date of experience: May 29, 2017
Ukraine
1 review
0 helpful votes
Follow Andriy K.
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I made several purchases in the Gearbest store. Orders were always processed quickly, the goods were packed and shipped within 24 hours from the moment of ordering, delivery to Ukraine was carried out within 9-12 days by free mail. Once the store did not have the opportunity to quickly send the goods, which immediately warned and offered several options for solving the problem. I am very pleased with the Gearbest store and in the future I plan to make purchases only in this store.

Date of experience: May 29, 2017
Greece
1 review
0 helpful votes
Follow Efthymis S.
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Excellent store
May 30, 2017

An excellent store with a big variety of products, an excellent support staff, good and easy communication and also great prices and fast shipping times.

Date of experience: May 29, 2017
Brazil
1 review
0 helpful votes
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Great Great Store!
May 30, 2017

Great shop! Very reliable.
I made 10 purchases until today and the products were delivered correctly. The delivery was done on time and all my doubts were solved with the service team.

Date of experience: May 29, 2017
Italy
1 review
0 helpful votes
Follow giorgio t.
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Ho acquistato più volte da GearBest e ho sempre avuto un'esperienza eccellente.
Se mai c'è stato un problema è stato affrontato tempestivamente nella mia piena
Soddisfazione.
Continuerò ad acquistare da GearBest e condividere il loro sito web con i miei amici e la famiglia,
Lo consiglio vivamente a tutti quelli che come me sono appassionati di telefoni (ho comprato già tre xiaomi) e sigarette elettroniche e accessori con un vasto assortimento con prezzi competitivi

Date of experience: May 29, 2017
Hungary
1 review
0 helpful votes
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Trusted reseller
May 30, 2017

I just would like a share a short story. I ordered some gadget from Gearbest one month ago. The package arrived without any problem, so finally I was able to try my new goodies. However one of the products caused huge dissatisfaction for me. It was a vegetable slicer which was not really able to slice carrots, just bigger things like cucumber. The problem was that the package of the product advertised that it is perfect for carrot slicing. I wrote a review about my experince, highlighting it that in my opinion it is not Gearbest fault (it was my bad decision). After half an hour I got a message (ticket) that they would like to know what was the problem with the product and how can they help me. Within two days I got back half of the money, to "solve my dissatisfaction". The major message of the story: fast, helpful and effective costumer service. Fast and high quality shipment. I do not need any better from a reseller

Date of experience: May 29, 2017
Brazil
1 review
0 helpful votes
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Great company
May 30, 2017

Great company, I bought and it happened everything correctly, super happy with my product, delivery was faster than I imagined

Date of experience: May 29, 2017
Estonia
1 review
0 helpful votes
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GearBeast best!
May 30, 2017

GearBest best shop! Best prices of best China brands like: Xiaomi and Meizu!
Fast shipping and great support!
I love it so much

Date of experience: May 29, 2017
Spain
1 review
0 helpful votes
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Great experience with Gearbest
May 29, 2017

My experience with Gearbest has been very good, the costumer service has been fast to solve any doubt and the refund, I have used this only 1 time, was very well, the shipping will depend on the country from your buy but in general it is good, the delivery time is good, taken into account that some times the article is sent from China.

Date of experience: May 28, 2017
Turkiye
1 review
0 helpful votes
Follow Gokhan B.
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Cheap products, fast shipping and high quality products... I have bought many electronic parts for my quadcopter builds. Cameras, motors, controller boards, propellers etc. I have never had a problem.

Date of experience: May 28, 2017
Cabo Verde
2 reviews
0 helpful votes
Follow Rui L.
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My first choise
May 29, 2017

Better products for the cheapest prices with the faster free shipping purchases. And the comunication between seller and client is the best. Excellent

Date of experience: May 28, 2017
Serbia
1 review
0 helpful votes
Follow Aleksandar K.
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For two full years GearBest is my favorite site for Electronic shopping. In the past 17 purchases (action camera, drone, tablet...), I was delighted with the quality and price of each product, and all products (even that I crashed drone many times!), I use still. The whole GearBest mode of operation (from ordering, delivery, communications, customer service, award bonuses for the review...) for me is the best example of superior modern business win-win type, in which I (the user) feel that I am important and valued and maximally protected. All recommendations for GearBest!

Date of experience: May 28, 2017
Mexico
1 review
0 helpful votes
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Gearbest the best
May 29, 2017

The best Shop online. It is safe to buy whatever you want. The shipping is super fast. The produts are excellent

Date of experience: May 28, 2017
GB
1 review
0 helpful votes
Follow Lee R.
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Simple and reliable shopping
May 29, 2017

I was looking for an inexpensive 3D printer to learn with. I had seen good reviews of the Anet A8. But I could not find the printer locally for a good price. After looking on the web, I found Gearbest had the printer I was looking for on sale.
I placed my order for the 3D printer and a couple of reels of filament. My order took a few days to process and then they let me know that my order had dispatched. My order took a little over three weeks to arrive from their China warehouse, which considering I ordered just before Christmas, was very impressive.
I was so impressed with the printer and the service from Gearbest, I've already told a few friends about the great deal I got.

Date of experience: May 28, 2017
Greece
1 review
0 helpful votes
Follow Giorgos M.
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No matter what Gearbest sells, it should provide value and quality, make shopping easy, deliver products on time, and provide good customer support. I love to buy products from your shop. First you give confidence to me for shopping without fear to loose my money. Every time i had some problem, customer support gave me the best solution. I am so happy with the shopping experience from Gearbest that i decided to share with other people. By the way i am happy with this product i bought from you.!

Date of experience: May 28, 2017
Ukraine
1 review
0 helpful votes
Follow Yuriy N.
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Excellent shop
May 28, 2017

Highly recommend because:
1. Good service with fast shipment and low prices (+ additional discounts and bonuses for regular customer).
2. Prompt and professional replies from customer support and also in financial matters, they are inferior to the client.
3. As for me this service better than Aliexpress and etc. Especially for Xiaomi products which I am purchased with best prices in this shop.

Date of experience: May 28, 2017
Italy
1 review
0 helpful votes
Follow Alberto N.
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My experience with Gearbest has been perfect.
Shippings are fast considering that order are coming from China.
All goods are genuine with affordable prices.
I'll use Gearbest again.

Date of experience: May 28, 2017
Ukraine
1 review
0 helpful votes
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Hi everybody!
I'd like to share my experience with gearbest.
I'm a loyal customer of this shop. I've bought lots of items from it.
For example, recently ( Mar 28,2017) I bought a smartwatch (tracker)
W2 BLE 4.0 Heart Rate Monitor Smart Wristband - order number W**************. I like this device very much. It looks and works great!

Untill now I was conpletely satisfied with this trading platform. And I can recoomend it for those, who like internet shopping.
But for now I'm waiting for another paid order (phablet). It's still on transit and after one month I still did not receive it. I opened a ticket and wrote a request to support team to check this issue. The solving is still in progress. I will let you know in my next review about the result of this issue.

Date of experience: May 28, 2017
Italy
1 review
0 helpful votes
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Very good import from china
May 28, 2017

I have bought many product and i'm statisfied with all of them, i i've bought 2 notebooks, headphones, and many Others tech product,

Date of experience: May 28, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom