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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I ordered over 15 items meanwhile at gearbest. From the under 1 $ smartphone repair kit up to 170+ $ smartphone. Like the Lenovo ZUK Z2 (product id *******, http://www.gearbest.com/cell-phones/pp_*******.html). Which I really enjoy and highly recommend to friends and family. Every order was delivered fast and the support was great. Even if something went wrong. Which can happen. The support team at gearbest immediately give me a solution and solved the problem 100 %. I can highly recommend gearbest.com
In my opinion the best china online shop.
I started buying only a pair of earphones, and now I buy always all in gearbest! Almost every week I buy something on GearBest!
LED Watch Date Red Digital Rectangle Dial Rubber Band look stylishly as on men and women.
The design and functions of sports hours will allow you to train with comfort. LED illumination will allow you not only to well see time and date in complete darkness, but also to save energy that involves preservation of the environment.
Hello. I represent you an elegant set of the home Broadlink S1C alarm system. This set consists from 4 - x parts: S1 host + 433MHz movement IR sensor + 433MHz windows, door sensor + 433MHz remote control. After installation of this alarm system you can control movement and breaking at the same time to you the notification will be directed to your smartphone. The modern system of tracking finds the person or pets by measurement of infrared heat.
The system supports connection to 16 sensors, has function of local and remote control of household appliances and lighting.
Buying Broadlink S1C you purchase modern system of tracking which will always keep you informed house events.
GearBest.com is the best chinese shop on internet. Is reliable, has fantastic prices and the quality/price value is litterally awesome. Every shipment is tracked and cames to your home in time. I really advise it.
I participated in the flash sale and was able to place an order for a $ 10 phone. I could not believe it! I kept thinking that selling like this is a fake.
But no, it's an honest store! They sent me a phone! I'm very happy. Now I'm constantly watching this store and participating in all the promotions!
It is among the most serious stores that can be found on the internet.The store sent my order very briefly and kept the link.
The first time I met the web I had my doubts, but finally I searched for information on the internet and was surprised by all the positive they said. I decided to buy from Spain and the truth that the delivery time was faster than expected, enchanted with the products because I already have several (over all of xiaomi). The products are very well protected. Contact with them is good in a very short time answer.
My first order WW************** was on 22/01/17 and more than 11 orders.
In my country I sell miscellaneous goods and electronic equipment with few handling. We often use sale as well. Shipping is fast.
Very good products, easy to use and to reach,
Buenos productos, facil de usar y esta al alcance de todos
GearBest is an excellent website, I always buy it at great price and quality, it is possible to find many great gifts for the right price. The store also has strong sales of electronics I even bought my cell phone there and I do not regret it
I BEEN PURCHASE AT LEAST 6 TIMES, IM BUYING 2 XIAOMI SMARTPHONES AND OTHER AWESOME GADGETS, THE CUSTOMER SERVICE IS EXCELLENT, THE DELIVERY TIME IS VERY GOOD, AND THE MORE IMPORTANT GEARBEST HAS THE BEST PRICE THAN OTHER ONLINE SHOPS... 100% RECOMMENDED
The best shop so that they can make their purchases, the store has very good prices both of the products and also the costs of the shipments is very good
This online shop is characterised by low prices, fast shipping and a nice support. Gearbest offers cool sales regularly. Most products are cheap, but the qualityis still good. I am very satisfied with the qualitiy of my products. The shipping is fast and punctual. And finally the employees are friendly and polite.
GearBest is the only store I order. Then get it all. By the best private transport company in Thailand kerryexpress I have never encountered any problems. The product is clear and cheap.
100% confidence to receive the product.
Thank you
Wide selection and choices... Look out for bargain sales. A lot of nice and cool stuff for your everyday needs...
I have make many orders from Gearbest is a good shop with a wide range of products.
It's very fast to ship the products, and delivery usually comes within 15-20 days (Greece). I pay every time with Paypal.
I found best price on internet for technologies, devices, smartphones and other!
I really recommend Gearbest!
Ord. Num: W************** / 30. 5. 2017 / 5/5
I've made over ten orders. The products were very qualitative, the packaging of the orders was perfect and the deliveries on time.
Very reliable store and good quality products even offer sure do not think you try it yourself, greetings from Mexico
Sempre compro na gearbest, pra mim uma das melhores, produtos bons, preços justos e envio rápido, super recomendo essa loja. E o suporte deles é rápido. Excelente loja
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

