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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Site marchand PARFAIT!
September 2, 2019

Rien a dire en particulier en tout cas de mauvais, car il n'y a que du bon!
Choix immense, tarif exceptionnel, seul bemol parfois les duree d'expedition, mais aux vues des tarifs ca vaut le cout d'attendre!

Date of experience: August 30, 2019
Spain
1 review
0 helpful votes
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Excellent service
September 4, 2019

I purchased a 'smart light' at Gearbest. Price was fine, shipping without problem and item was delivered as expected. Product works well so far.
In my opinion, the seller is absolutely trustable and pricing (with coupons) can be really convenient. The website, by the other hand, is well organized, quite comprehensive and very easy to navigate.

Date of experience: August 30, 2019
Italy
1 review
0 helpful votes
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A great store
September 2, 2019

Ideal for buying items of various kinds at low prices and with quite long delivery times that varies between 15 and 30 working days but which can be speeded up by paying a shipping fee (optional) depending on when you want to receive packages.
It may happen that an item does not arrive on time or maybe it can suffer very long delays and if this happens just contact customer support and ask for a refund even when you get damaged or a torn dress etc., we say with delivery problems but It is usually difficult but it is not always a bed of roses.
For the rest I am very satisfied with this store and their customer support :)

Date of experience: August 30, 2019
Slovakia
1 review
0 helpful votes
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Gearbest best online shop where i shop.
September 2, 2019

I am very satisfied with Gearbest services, best price, fast and save delivery. I recommend this shop. It is very good and reliable seller. I ordered lot of things from them and everything was ok.
Order No.: **************225

Date of experience: August 29, 2019
Portugal
1 review
0 helpful votes
Follow Andre P.
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I´ve bought so many things since i found gearbest. From mobile phones, bulbs, batteries and many gadgets.
The prices are excelent and the shipping is fast.

Date of experience: August 29, 2019
Spain
1 review
0 helpful votes
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Good place to shop
September 1, 2019

I have made some purchases and i'm satisfied, i have had problems with the last orders but solutions have been provided by gearbest, i am sure to continue shopping on this site and i sincerely recommend buying at gearbest.

Date of experience: August 29, 2019
Serbia
1 review
0 helpful votes
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Gearbest shopping experience
September 1, 2019

I bought few items from gearbest and so far all items were received in good working condition. Shipping was from 9 days up to 30 average around 16 days. Recently I bought "Alfawise HQB - Q32TWS Binaural Wireless Bluetooth Mini Earbuds" and I m happy with it, sound quality is good, battery autonomy close to specifications. Shipping was just 9 days.
I'll shop more at gearbest and keep following their newsletter informations.

Date of experience: August 29, 2019
DO
1 review
0 helpful votes
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Gearbest is the best electronic stores
September 1, 2019

Since it makes some purchases and everything is fine, even in one of the purchases there is an agreement to exchange the item for another and more than excellent, even some items arrived earlier than expected.

Date of experience: August 29, 2019
Portugal
1 review
0 helpful votes
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Rápido a encomendar, rápido a receber
September 1, 2019

Número de pedido Gearbest: **************351: Encomenda rápida a chegar, bons preços, recomendo comprar na Gearbest.

Date of experience: August 29, 2019
Italy
1 review
0 helpful votes
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The BEST
September 1, 2019

I have been buying gearbest for years and it is the only site that can give good products at great prices. Always present assistance and fast shipping with the possibility of avoiding customs taxes.

Date of experience: August 29, 2019
Ukraine
1 review
0 helpful votes
Follow Dmitro Z.
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Refund experience is good: lately I received Protector Plus X202 bag instead of X201, and GB refunded me full price, but not discount points I used, but I guess it's OK because I got to keep the bag.
Warranty experience is also good: air mouse broke half a year after purchase (USB receiver not recognized with code 43 in Windows) I expected some technical advise, but they actually refunded me 1/2 of the price, they later offered me full refund, but I didn't bother as I used working battery from air mouse in other device.
I didn't send anything back and I hope I won't have to because it's very long and expensive procedure (they must refund shipment later, but still makes me nervous).
Bonuses can be used to drop 30% of price (but not for flash sale/clearance/supersale/ mobile app) which is the biggest percentage I've encountered in Chinese shops. Bonuses are easy to earn - 50 points for video review of a $1... 5 products, and review doesn't have to be quality - just show product packaging look and operation.
The downside as with many Chinese shops is language barrier: there are situations where customer support doesn't understand your request for refund or order status and make a standard robotic reply.

Date of experience: August 29, 2019

Great international shop
January 29, 2019
Previous review

My experience with this shop for 1 year is mostly positive and gets more positive as they improve service. Warranty experience is also good, so far my electric shaver had 1 of 3 razors broken and they refunded me 1/3 of a price; air mouse broke half a year after purchase (USB receiver not recognized with code 43 in Windows) I expected some technical advise, but they actually refunded me 1/2 of the price, they later offered me full refund, but I didn't bother as I used working battery from air mouse in other device.
I didn't send anything back and I hope I won't have to because it's very long and expensive procedure (they must refund shipment later, but still makes me nervous).
My latest purchase was Edifier W806BT headphones for 22$, which is great price. GB has very good bonus points program. Bonuses can be used to drop 30% of price which is the biggest percentage I've encountered in Chinese shops. Bonuses are easy to earn - 50 points for video review of a 1... 5$ products, and review doesn't have to be quality - just show product packaging look and operation.
The downside as with many Chinese shops is language barrier: there are situations where customer support doesn't understand your request for refund or order status and make a standard robotic reply.
For example they changed international phone number form and my phone was written without +380 code for Ukraine, which led to misunderstanding in the post office (phone numbers here are either typed with "0" or "+380" in the beginning because bare phone number doesn't work). It took very many posts to explain the problem as they told me I just filed it wrong.
There are opposite situations where I asked for technical help with getting items to work but was offered straight refund instead.
Also I don't like that they don't ship batteries to Ukraine.
I understand why people usually freak out at those standard replies and think they are getting scammed, but I have to say I never had to escalate my complaints to Paypal. I suppose people who aren't offered refund paid via other means.

Date of experience: January 28, 2019
Colombia
1 review
0 helpful votes
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Servicio y productos - GearBest
September 1, 2019

Tengo ya 2 años usando este sitio web (www.gearbest.com) para adquirir una que otra vez productos de los cuales no tengo ninguna queja, brindan un gran servicio, los envíos son rapidos, normalmente 15,20 dias, esto hablando del envio normal, estan los envios rapidos que tienen un coste adicional pero eso ya depende de cada quien, aparte se debe tener en cuenta que aveces el retraso de los productos puede ser por la empresa de envios local, sinceramente recomiendo completamente el sitio para todos aquellos que quieran obtener un servicio y productos de calidad, dado el caso que por x o y motivo presentes algun problema con un pedido te solucionan el inconveniente cuanto antes.

Date of experience: August 28, 2019
Ireland
1 review
1 helpful vote
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4 Years experience with Gearbest
August 31, 2019

I have been shopping on Gearbest since 2015 and never had any problem regarding an order, and if there is a problem related to a product which can happen some times Gearbest has an excellent customer service to solve the issue. I found them excellent when it comes to responding and solving any problem, that's since then I always shop on Gearbest with confidence.

Date of experience: August 28, 2019
Ukraine
1 review
0 helpful votes
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The store invites
August 31, 2019

My experience in working with the Gearbest store lasts about 2 years. During this time I made more than forty purchases on various topics. The store is good because it offers a wide range and diverse products. Special specialization in the products of the world famous Xiaomi brand. And the most pleasant the fact that the store has a lot of bonus programs, as well as a system of accumulating points, various contests and holiday sales. I think that everyone will find a product here to their liking. The support service responds quickly and helps to decide once any questions. There are many affiliate programs. Of course there are small nuances, like slight delays in sending, but these are exceptions to the rules. Otherwise, the quality of the store's services is very good, which I also wish you all

Date of experience: August 28, 2019
Brazil
1 review
0 helpful votes
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Gearbest
August 31, 2019

é uma loja fantástica e com atendimento ao cliente nota 10, as poucas vezes que precisei de atendimento tive um excelente funcionário para me auxiliar

Date of experience: August 28, 2019
Brazil
1 review
1 helpful vote
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Preço justo, site seguro entrega rápida e trabalho sério com respeito. Recomendo muito a Gearbest. Só poderia melhor o valor do frete.

Date of experience: August 27, 2019
RU
1 review
0 helpful votes
Follow Dmitriy G.
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I ordered a lot with Gearbest. And when the question arose of ordering a bicycle for my daughter, I also used the services of Gearbest. The order was shipped and delivered very quickly. Everything is working. The daughter is very happy with her yellow bike. I advise you to use the site. The goods are very high quality.

Date of experience: August 27, 2019
Slovakia
1 review
0 helpful votes
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Recommended
August 30, 2019

Gearbest is a high valued seller with a suberb customer care. The site and the app is easy to use and the best of all are the prices.
Definitely recommended.
My last order no.: **************239

Date of experience: August 26, 2019
Italy
1 review
0 helpful votes
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Uso saltuariamente il sito per gli acquisti più disparati e devo dire che tranne il fatto di avere molta ma molta pazienza nell'aspettare il pacco la merce arriva prima o poi ho gestito anche in maniera egregia una perdita pacco (rispedito anche se non era assicurato) ed un annullamento di un ordine perché avevo cambiato idea io.
Ordine: **************549 del 20_05_2019"

Date of experience: August 26, 2019
Ukraine
1 review
0 helpful votes
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Best Shop
August 29, 2019

My favorite store. Transparent delivery. Powerful support service - for 5 years there has been no case when my problems would not be resolved. Unlike other stores and sites, the product always matches the description. Prices are pleasing.
This time I bought for 27 dollars the two lamps I needed, which in another, the most famous store in China, would cost 35-37 dollars.

Мой любимый магазин. Прозрачная доставка. Мощная служба поддержки - за 5 лет не было ни одного случая, когда мои проблемы не были бы разрешены. В отличии от других магазинов и площадок, товар всегда соответствует описанию. Цены радуют.
В этот раз купил за 27 долларов два нужных мне фонаря, которые в другом, самом известном магазине Китая, стоили бы 35-37 долларов.

Date of experience: August 26, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom