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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Rien a dire en particulier en tout cas de mauvais, car il n'y a que du bon!
Choix immense, tarif exceptionnel, seul bemol parfois les duree d'expedition, mais aux vues des tarifs ca vaut le cout d'attendre!
I purchased a 'smart light' at Gearbest. Price was fine, shipping without problem and item was delivered as expected. Product works well so far.
In my opinion, the seller is absolutely trustable and pricing (with coupons) can be really convenient. The website, by the other hand, is well organized, quite comprehensive and very easy to navigate.
Ideal for buying items of various kinds at low prices and with quite long delivery times that varies between 15 and 30 working days but which can be speeded up by paying a shipping fee (optional) depending on when you want to receive packages.
It may happen that an item does not arrive on time or maybe it can suffer very long delays and if this happens just contact customer support and ask for a refund even when you get damaged or a torn dress etc., we say with delivery problems but It is usually difficult but it is not always a bed of roses.
For the rest I am very satisfied with this store and their customer support :)
I am very satisfied with Gearbest services, best price, fast and save delivery. I recommend this shop. It is very good and reliable seller. I ordered lot of things from them and everything was ok.
Order No.: **************225
I´ve bought so many things since i found gearbest. From mobile phones, bulbs, batteries and many gadgets.
The prices are excelent and the shipping is fast.
I have made some purchases and i'm satisfied, i have had problems with the last orders but solutions have been provided by gearbest, i am sure to continue shopping on this site and i sincerely recommend buying at gearbest.
I bought few items from gearbest and so far all items were received in good working condition. Shipping was from 9 days up to 30 average around 16 days. Recently I bought "Alfawise HQB - Q32TWS Binaural Wireless Bluetooth Mini Earbuds" and I m happy with it, sound quality is good, battery autonomy close to specifications. Shipping was just 9 days.
I'll shop more at gearbest and keep following their newsletter informations.
Since it makes some purchases and everything is fine, even in one of the purchases there is an agreement to exchange the item for another and more than excellent, even some items arrived earlier than expected.
Número de pedido Gearbest: **************351: Encomenda rápida a chegar, bons preços, recomendo comprar na Gearbest.
I have been buying gearbest for years and it is the only site that can give good products at great prices. Always present assistance and fast shipping with the possibility of avoiding customs taxes.
Refund experience is good: lately I received Protector Plus X202 bag instead of X201, and GB refunded me full price, but not discount points I used, but I guess it's OK because I got to keep the bag.
Warranty experience is also good: air mouse broke half a year after purchase (USB receiver not recognized with code 43 in Windows) I expected some technical advise, but they actually refunded me 1/2 of the price, they later offered me full refund, but I didn't bother as I used working battery from air mouse in other device.
I didn't send anything back and I hope I won't have to because it's very long and expensive procedure (they must refund shipment later, but still makes me nervous).
Bonuses can be used to drop 30% of price (but not for flash sale/clearance/supersale/ mobile app) which is the biggest percentage I've encountered in Chinese shops. Bonuses are easy to earn - 50 points for video review of a $1... 5 products, and review doesn't have to be quality - just show product packaging look and operation.
The downside as with many Chinese shops is language barrier: there are situations where customer support doesn't understand your request for refund or order status and make a standard robotic reply.
My experience with this shop for 1 year is mostly positive and gets more positive as they improve service. Warranty experience is also good, so far my electric shaver had 1 of 3 razors broken and they refunded me 1/3 of a price; air mouse broke half a year after purchase (USB receiver not recognized with code 43 in Windows) I expected some technical advise, but they actually refunded me 1/2 of the price, they later offered me full refund, but I didn't bother as I used working battery from air mouse in other device.
I didn't send anything back and I hope I won't have to because it's very long and expensive procedure (they must refund shipment later, but still makes me nervous).
My latest purchase was Edifier W806BT headphones for 22$, which is great price. GB has very good bonus points program. Bonuses can be used to drop 30% of price which is the biggest percentage I've encountered in Chinese shops. Bonuses are easy to earn - 50 points for video review of a 1... 5$ products, and review doesn't have to be quality - just show product packaging look and operation.
The downside as with many Chinese shops is language barrier: there are situations where customer support doesn't understand your request for refund or order status and make a standard robotic reply.
For example they changed international phone number form and my phone was written without +380 code for Ukraine, which led to misunderstanding in the post office (phone numbers here are either typed with "0" or "+380" in the beginning because bare phone number doesn't work). It took very many posts to explain the problem as they told me I just filed it wrong.
There are opposite situations where I asked for technical help with getting items to work but was offered straight refund instead.
Also I don't like that they don't ship batteries to Ukraine.
I understand why people usually freak out at those standard replies and think they are getting scammed, but I have to say I never had to escalate my complaints to Paypal. I suppose people who aren't offered refund paid via other means.
Tengo ya 2 años usando este sitio web (www.gearbest.com) para adquirir una que otra vez productos de los cuales no tengo ninguna queja, brindan un gran servicio, los envíos son rapidos, normalmente 15,20 dias, esto hablando del envio normal, estan los envios rapidos que tienen un coste adicional pero eso ya depende de cada quien, aparte se debe tener en cuenta que aveces el retraso de los productos puede ser por la empresa de envios local, sinceramente recomiendo completamente el sitio para todos aquellos que quieran obtener un servicio y productos de calidad, dado el caso que por x o y motivo presentes algun problema con un pedido te solucionan el inconveniente cuanto antes.
I have been shopping on Gearbest since 2015 and never had any problem regarding an order, and if there is a problem related to a product which can happen some times Gearbest has an excellent customer service to solve the issue. I found them excellent when it comes to responding and solving any problem, that's since then I always shop on Gearbest with confidence.
My experience in working with the Gearbest store lasts about 2 years. During this time I made more than forty purchases on various topics. The store is good because it offers a wide range and diverse products. Special specialization in the products of the world famous Xiaomi brand. And the most pleasant the fact that the store has a lot of bonus programs, as well as a system of accumulating points, various contests and holiday sales. I think that everyone will find a product here to their liking. The support service responds quickly and helps to decide once any questions. There are many affiliate programs. Of course there are small nuances, like slight delays in sending, but these are exceptions to the rules. Otherwise, the quality of the store's services is very good, which I also wish you all
é uma loja fantástica e com atendimento ao cliente nota 10, as poucas vezes que precisei de atendimento tive um excelente funcionário para me auxiliar
Preço justo, site seguro entrega rápida e trabalho sério com respeito. Recomendo muito a Gearbest. Só poderia melhor o valor do frete.
I ordered a lot with Gearbest. And when the question arose of ordering a bicycle for my daughter, I also used the services of Gearbest. The order was shipped and delivered very quickly. Everything is working. The daughter is very happy with her yellow bike. I advise you to use the site. The goods are very high quality.
Gearbest is a high valued seller with a suberb customer care. The site and the app is easy to use and the best of all are the prices.
Definitely recommended.
My last order no.: **************239
Uso saltuariamente il sito per gli acquisti più disparati e devo dire che tranne il fatto di avere molta ma molta pazienza nell'aspettare il pacco la merce arriva prima o poi ho gestito anche in maniera egregia una perdita pacco (rispedito anche se non era assicurato) ed un annullamento di un ordine perché avevo cambiato idea io.
Ordine: **************549 del 20_05_2019"
My favorite store. Transparent delivery. Powerful support service - for 5 years there has been no case when my problems would not be resolved. Unlike other stores and sites, the product always matches the description. Prices are pleasing.
This time I bought for 27 dollars the two lamps I needed, which in another, the most famous store in China, would cost 35-37 dollars.
Мой любимый магазин. Прозрачная доставка. Мощная служба поддержки - за 5 лет не было ни одного случая, когда мои проблемы не были бы разрешены. В отличии от других магазинов и площадок, товар всегда соответствует описанию. Цены радуют.
В этот раз купил за 27 долларов два нужных мне фонаря, которые в другом, самом известном магазине Китая, стоили бы 35-37 долларов.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

