Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest è un sito davvero fantastico. Per quanto riguarda soprattutto l'elettronica mi affido sempre a Gearbest. I prezzi sono sempre i migliori e la qualità dei prodotti è sempre molto alta. Si possono accumulare punti da poter poi usare come sconti per tutti gli ordini che si effettuano sul sito. Lo uso da anni e devo dire che non ho mai avuto problemi con i miei ordini e la loro spedizione. Davvero un sito affidabile e conveniente.
Gabriele Flauti
I'm a relatively old client of theirs and never had an issue with them. I recently bought a Xiaomi Mi 9T from them which I received in two weeks, and it's been my daily driver since. They are a truly great place to buy tech related stuff from.
CN-099 Warehouse Order No.: **************197
14/08/2019 14:53:37 SKU ******* (Fimi A3 Battery)
It have a great experience buying at GearBest.
Had small problems with my purchases but GB team made solution even send to me new products (or refund in 1-2 days). Fastest delivery was 8 days to Germany usualy 15-20 days.
I have been buying on Gearbest for a good amount of years so far. I heard about it around 4 or 5 years ago and curious as i am i decided to give it a try because of the good prices and the free shipping it has.
After years of shopping i can say Gearbest is an amazing store and it also has very good quality product. The shipping time is a bit long but it's really not a problem if you aren't in a hurry.
The support center is great and the few times i had problems or some issue showed up they promptly found a solution or fixed it. Not to mention the several flash deals or discounts or coupon or special offer such as Christmas, Easter and many others were you can find amaing deals!
I am really satisfied and i can only suggest you to start buying from it... you won't be disappointed, you can trust me! ;)
Great E-Store for electronic stuff and more (toys, clothes and tools), prices are unbeatable, always cheap and shipments are very fast.
The customer service is excellent, we have written often and I have always been satisfied.
I recommend it.
Antonio
Gear Best is for me the no. 1. e-commerce platform for quality affordable products, providing excellent overall service & shopping experience, cost-efficient delivery service and aftermarket support. What more can you ask?
I started buying on Gearbest for the cheap prices on stupid gadgets, like 3 dollars automated cabinet lights... and I ended up buying 300-500 dollars phones and Notebooks from them!
Really great quality service: 90% of the time they ship the item in less than 24 hours, a lot of choices of different shipping methods, from 5-6 days to the free 30 days one, excellent customer service just in case you have a defective item, with fast answers and pleasant resolution.
Really really buy with confidence. Great website.
I'm buy in gearbest, and my experience was very good! Very fast shipping and very good product! Best store in the web! A+++++++++++++++
Perfect Re-seller! For time, packaging, cost and list of stuff to buy.! Especially new devices and for things you cannot find in any shops.
I consider Gearbest as one of the best shopping services out there!
I encourage everyone to subscribe in their website and purchase from them.
Worst experience ever. Avoid Gearbest at all cost. I ordered X8 Earbud and did not receive it for a month. Their support assured me that it will be shipped very shortly but another month has passed and nothing... The explanation given after 2 months waiting was that it was sold faster than expected LOL.
Gearbest are great if you receive what you've ordered and all is well.
However, if you have a problem, customer service is absolutely appalling. No one thinks they will be the one that receives a Chinese phone instead of the English phone they ordered, which is what happened to us Gearbest are very good at taking your money, in our case our 13 year olds Christmas and birthday money, but are extremely dishonourable when it comes to refunding their mistake, they have made every effort to prevent a refund, latest is a partial refund in dollars when we paid in pounds, with us having to pay the to and from pay postage to Alicante. We thought we'd be okay and we'd get what we'd ordered, but if you look through the reviews, this is a common theme for people who try to return products. Remember, it could be you!
Dear Samantha,
Thank you for your feedback.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
Gearbest Customer Service Center
Gearbest is not trustable, please be careful, they don't answred my questions. I don't receive my order, they didn't give my money.
Dear Ahmet G,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
We look forward to hearing from you.
Gearbest Customer Service Center
The products i bought were very good, nice design. Built whit good material. It's a good experience, the items is what i've been expecting.
Gearbest order number: **************777 (31/03/2019)
I purchased a backpack for my laptop, after about two weeks it was delivered to me in Italy by the courier and the product fully satisfied me.
I have been shopping on Gearbest for more than one year and I had no issue regarding my orders till now.
Every time I asked questions, via chat or TT, I always received answers in a very short time.
Prices are low and sometimes you can find coupons, flash sale and discounts that allow you to save more money.
I usually pay with PayPal without any problems.
I've been shopping at gearbest for a few years now and never had any problems with any purchases.
Shipping was always fast and communication very good.
Os produtos chegaram sempre como descritos
Since i bought my first phone in gearbest i was really excited about buying stuff online. They really cool. They have a nice market with things we love, and is easy to buy. I pay with paypal and its all good. I recommend
I have shopped several times in these years and everything went very good. Even though with some products i have had some issues they have always reimbursed back the money i spent.
I definitely wold recommend Gearbest.
I have several years expirience using Gearbest. So far my emotions and satisfaction are at appropriate level to continue using Gearbest. They have very interesting offers in very wide spectrum of products. Generally products offer good value for money. Gearbest have coupons, points system, flash deals and other specific ways to find quite low prices. Even in the case of delivery problem solution is always simple and efficient. Communication with customer service is polite and focused. All in all Gearbest is my favorite eshop.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Iavor,
We are sorry to hear you are having issues with your order.
We are updating our stock availability to offer all of our valued customers the best products currently available on the market. Many factors affect the stock date.
Maybe we can send your order very quick or the lack of stock maybe lasts long.
Please understand it is never our intention to disappoint any customer.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
We look forward to hearing from you,
Gearbest Customer Service Center