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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Belgium
1 review
0 helpful votes
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Bluboo S1
October 7, 2017

The item was as describe. Not the first time buying at Gearbest, always satisfied. Shipping to belgium usually takes 20 workings days. Tracking number available and not expensive at all.

Will buy again!

Date of experience: October 7, 2017
Poland
1 review
0 helpful votes
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Great choice
October 7, 2017

Firstly i was afraid of buying anything from China... then i discover gearbest.
To be honest one of my favorite online shop at the moment.
This is a place with low price and great value. I usually to buy there earphones.

Date of experience: October 6, 2017
RU
2 reviews
0 helpful votes
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M-net power 1
October 7, 2017

Flash price only 50$, free shipping, quickly delivered, good packaging, great devaysy! After Aliexpress i more like Gerbest because: high cashback, paypal, friendly service, bonus points! At the moment the price of $ 68 is expensive, will not buy this price

Date of experience: October 6, 2017
New Zealand
1 review
0 helpful votes
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Best online shopping around!
October 7, 2017

GearBest is the only online shopping platform that I trust.
Others are unreliable with fake order tracking, undelivered products, rude sellers and ridiculously long shipping times.
I was wary at first, naturally; but I've quickly learned that this is a site I can really trust.
Orders arrive together, complete and on time with accurate parcel tracking throughout the process.
Customer service@ GearBest is wonderful; and with 'Messenger' as a contact platform, it's convenient and fast unlike and any other.

I just want to let anyone who has given up on online shopping know that there is a good site out there.
I suggest you give GearBest a try.

Date of experience: October 6, 2017
Portugal
1 review
0 helpful votes
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Xiaomi redmi note 4x
October 7, 2017

The phone works properly and fast.
I am very satisfied with the product and Gearbest.
The main reason for me, was the lower price compared to physical stores.
And Gearbest have a point system, to reduce even more the final price.

Date of experience: October 6, 2017
India
1 review
0 helpful votes
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Xiaomi Yeelight
October 5, 2017

I purchased a Xiaomi Yeelight Smart-bulb from Gearbest.
The delivery was earlier than promised, with timely tracking updates.
The product itself was very good and at a decent price.
It was easy to setup and has all the features of a smart-bulb like Wifi integration, light flow and color picking using the camera.
Overall a very good product and a very good experience with Gearbest too.

Date of experience: October 5, 2017
GB
1 review
0 helpful votes
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Been a long time customer of gearbest. If you are looking for chinese electronics this is the place to be.
Awesome price performance ratio.
Good shipping options (fast shipping, no custom problems)
Always genuine products.

I can absolutely recommend gearbest to anybody.

Date of experience: October 5, 2017
Germany
1 review
0 helpful votes
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Good Items, Good Support
October 5, 2017

Prices and shipping time to Germany are perfect. The Support is trying to find a solution at any time!

Date of experience: October 5, 2017
Greece
1 review
0 helpful votes
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Gearbest Experience
October 5, 2017

I'm a customer of gearbest 2 years ago and I'm very satisfied with services. Fast shipping, Excellent product quality and low prices makes gearbest very interesting for someone who wants to buy something fast and cheap.

Date of experience: October 4, 2017
Brazil
1 review
0 helpful votes
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Best virtual store EVER
October 5, 2017

Amazing service, excellent prices, super fast and well packaged delivery and best quality products.
Its the best virtual store EVER

Date of experience: October 4, 2017
Turkiye
1 review
0 helpful votes
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Gearbest is the best
October 5, 2017

I dont have any isssue with them. You can trust and you can buy everything you want. If you need help you can make contact with the support team

Date of experience: October 4, 2017
Brazil
1 review
0 helpful votes
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Alfawise V1 Mechanical Keyboard
October 4, 2017

Não tive nenhum problema desde o momento da compra.
Recebi o produto dentro do prazo de entrega, e o produto está funcionando perfeitamente.

Recomendo a compra do produto e o site da GearBest, pois sempre que é necessário, temos um suporte pós venda muito atencioso e prestativo a ajudar no que for necessário.

Date of experience: October 4, 2017
Brazil
1 review
0 helpful votes
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Wonderful site
October 4, 2017

I love the site, the price is very good and i love the all thing that they are selling, so i bought a lot last week

Date of experience: October 3, 2017
RU
1 review
0 helpful votes
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GearBest
October 4, 2017

Very happy with the quality and range of goods. Happy free shipping from store. Will recommend the store to all my friends

Date of experience: October 3, 2017
Brazil
1 review
0 helpful votes
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Excellent
October 4, 2017

Was excellent, very good products with the best prices, communication with the clerks great, I recommend to everyone,

Date of experience: October 3, 2017
Belarus
1 review
0 helpful votes
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I have purchased in this store Xiaomi Mi Pad 2 tablet. It was sent by Netherlands Post and was received after 3 weeks. The package was undamaged (more bubble wrap needed). Original factory boxes with items were sealed by gearbest seal for protection. Tablet is still working without problems.
I am also satisfied with Gearbest customer support service. I made one wrong order, and when I asked the support to cancel it, it was done immediately and my money was refunded back to my account. Payments are made by PayPal, so anyway, all the purchases are protected.
I can easily recommend this store for everyone.

Date of experience: October 3, 2017
Poland
1 review
0 helpful votes
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Better than aliexpress
October 4, 2017

I've bought a lot stuff from aliexpress but after friend told me about big sicount i moved to gearest. They have bigger discounts and more discounts.

Date of experience: October 3, 2017
RU
1 review
0 helpful votes
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My experience with gearbest is very good. I ordered a flash card MIXZA Tahaoll in this store and is fully satisfied with his services. The map came high quality at the lowest price (cheaper than local stores 3 times). Just ordered Bluetouch Speaker. I recommend this store to everyone because:
- fast order processing and shipping;
- excellent support and quick resolution of the problem;
- lower prices compared to other stores;
- high quality original products;
- a points system that allows you to obtain higher prices.

Date of experience: October 2, 2017
Peru
1 review
0 helpful votes
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Best store
October 3, 2017

Good prices and great offers products.
The shipping is fast.
Good service customer
100% recommended
The Best store
Quality products

Date of experience: October 2, 2017
Italy
1 review
0 helpful votes
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Nice shopping experience
October 3, 2017

Gearbest is a good website! It have a enough large choice in every category and have faster shipping than other and different shipping options.
Problems are efficently solved by support sending a ticket. I can only advice Gearbest and also I can't say nothing bad about it.

Date of experience: October 2, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom