Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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Discovering Gearbest as an online shop has changed my way of doing online shopping. I first check Gearbest for the best price and best device and it has not failed me. Thanks to Gearbest. All the best and please maintain the quality of products and promotions.
"I bought a pair of Redmi phones for myself and the wife. They have reliable, fast and excellent the customer service that I could not fault. Which is always a good sign to me and I would highly recommend GearBest to anyone."
I have placed over 40 orders since 25/09/2015 with Gearbest and overall I'm really satisfied by this seller.
Payment is always made with PayPal and in any case that the product wasn't as advertised or defective a refund was provided by opening a ticket to the support team. It's good to have an unboxing video or photos of your package /item to speed things up.
My last order was a couple usb-c cables
I am very happy to deal with gearbest, i never find any problem with your product and easily solve problems with support and Punctuality (Respect for appointments)
I have my account on site since 2014. Never had any problems with them. This time was not different. The items come well packed and everything was ok.
Come fast enough. It was packed in a box that was packed even in a larger huge box... For four small batteries somehow too much with the packaging. Two charged, inserted into the multimeter, work perfectly. By the way, were already precharged to 1.3 v. Thanks gearbest!
Só tenho a agradecer pelo serviço prestado pelo site... é uma empresa seria e eficiente com os clientes. Obrigado pelos serviços.
I purchased bluetooth headphones. Arrived on schedule, choosing shipping with tracking number. They work perfectly.
Excellent customer service. Gearbest handles user complaints very professionally. They try to resolve the problem as quick as possible.
Hello. I ordered a Convoy S2 LED Flashlight from a store. The product is original, I liked everything, corresponds to the description, everything works fine. Thanks you
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I ordered a Stones Wall Print Hanging Art Tapestry on gearbest.com.
It had been send safe packed in good condition.
It is printed well and made of good material.
So i can recommend the store and will order more.
Order No.: **************889
Order Date: 04/08/2019
The support was fast and competend, thank you.
All problems are solved.
No further contact to support needed.
Gearbest is my first choice for online shopping because I've never had a problem with orders. If you want to avoid customs tax i recommend to choose Priority line delivery.
I have bought for 3 years many times from Gearbest. I never had any problems. I am now waiting for a pair of headphones that have just been sent.
Waiting time is reasonable. Good prices and good product quality.
Es muy buena tienda, tiene muchos productos y envío rápido. Productos de gran calidad y bajo precio m
Excellent customer service, fast shipping and best prices. Products very well packed. Will shop definitely again
I really recommend GearBest, they are really reliable, the customer service is fast and perfect, and the overall buying experience is also great. Highly recommended.
Always top choise and now also much faster shipment! Customer care also very nice, very fast and top quality
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members