GearbestReviews 10,706

I ordered two items and they did not arrive. I contacted GearBest and got no response. Then I contacted paypal and opened a ticket to get a refund. I also contacted GearBest again to state that I have requested a refund.
I finally got a response from GearBest stating that they can't refund me while I have the paypal ticket open, so I need to cancel that and THEN they will refund me. I cancelled the paypal ticket. Contacted them again and requested a refund straight away. Did not hear back. I contacted again asking for my refund and a while later got a response saying that they can't refund me because the item was already shipped. They provided tracking details that don't work and I again, can't get a response from them after requesting tracking details that work.
This is the worst service I have ever experienced and I buy a lot of stuff on line.
Would never use them again.

I ordered the Xiaomi phone from gearbest.com on September 4th.
I came to the post office on September 29 to pick up the parcel. I saw that the parcel was too small for the phone. I asked the postal officer to weigh the parcel, and it's only 120grams instead of the declared weight of 358grams.
The parcel is completely packed, the parcel does not have external damages. I did not open the package and asked the postal officer to photograph the parcel. I refused to accept the parcel, because this is not the item I ordered, I do not want to spend money on sending the wrong item back to gearbest.com.
I created a ticket WT*******144 with photos of the package and described the situation completely.
I was hoping that the situation would be resolved quickly. But for more than a month, support is trying to hush up the problem for my money. I wrote 7 messages in a ticket, but there is no solution. I also found 17 people with the same problem who ordered the same phone, but received a bracelet for $ 20. On October 12 the parcel returned to gearbest.com. But employees of gearbest.com refuse to receive it back from their carrier.
The store does not want to solve the problem, so I must warn other users about possible fraudulent actions on the part of the store

A few years ago I was not very pleased with this store. A few months ago I decided to go back to this store and place some orders. To my surprise a few days later all orders were sent. Speed of delivery has increased markedly. Loved the support. If the problem with the product, quickly solved the problem without any questions and excuses. Over the last month have already made a dozen purchases and was very pleased with the service of this store.

I think these guys did great job! Great job! Excellent seller! Great product! I got very kind and customer oriented interaction during the transaction. This was the best case among all purchases that I experienced in Chinese obline shops. Price, quality, delivery time, packing, customer communication and business attitude are all satisfactory! Thanks to two kind contact persons! From that time I have bought many more things.

I bought at GearBest FM modulator ROIDMI 3S. The price was lower than other stores. However the product was original. Box came intact. The delivery took 2 weeks. Overall, very pleased.

For over 2.5 years, I am a regular buyer of this store. Why is this store so attractive to me? During this time I had to order a lot. On average, this is several times a month. Here, first of all, are attracted by prices. This is one of the cheapest prices in the market, in addition, it is constant sales, discounts and coupons. Next, it's a service. All problems related to delivery and service, Gerbest support service lovingly solved. Even faster delivery. At the moment, the goods I can get from 8 days.
I continue to plan to remain a regular buyer of this great store.

This store is very good as the item arrive in good condition, the dispatch is sometimes a bit slow but is understandable, if any issue the support team is very good in handling any complain

I've purchased several times on this store and everything was perfect. Last time I bought a Xiaomi Redmi Note 4 phone (order W**************) and came home in just 10 days, perfectly protected and just as described. Also, you can pay through PayPal. I will be buying there again.

The look of the site is a tidy, professional one, which means that if you have an online experience, in a few seconds you can realize that behind it is a serious store. A plus to the credibility chapter is given by Norton, their choice when it comes to shop security. Also, the fact that you can pay with Paypal gives you some certainty, because if you think you are being injured, paypal can intervene and solve the situation, which is why I personally generally recommend you to use Paypal for shopping in China, regardless of the store you choose.