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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought a cell phone, it arrived on time. I liked the device very much, it came well packed and working perfectly.
I recommend GB for everyone.
Preços excelentes, envio rápido, atendimento nota 10. Até agora todos os produtos que comprei chegaram dentro do prazo, sem problemas.
This is best chinese e-shop. Products ship very quickly to almost every country. Here are the cheapest things on the net, and for that good quality and at a cheap price. I highly recommend their professional service. I will definitely do shopping here many times.
My order W************** from September 13,2017 was bought with a good discount, only 0.99. Although it is 3.36. The goods went to the normal delivery time. High-quality goods for the price. Thank you.
Tive uma experiencia de compra incrível, desde o preço baixo até a entrega do produto. Tudo foi muito rápido, e a única dúvida que tive foi esclarecida rapidamente pelo atendente. Se procura preços baixos e uma compra segura, a GearBest é a loja certa.
I really like gearbest. It's best price among all other stores, a lot of honest promotions and excellent packaging. It could maybe long delivery, one month.
I'm buying from Gearbest for 1.5 yeras and i ddint experienced anything bad. Everytime all was fine - shipping, quality and support :) They have good promotions :)
Gearbest es un excelente sitio para realizar compras online ya que las compras que he realizado no han tenido problemas, llegando en los tiempos establecidos y en buenas condiciones, además de que tienen unos precios bajos y un buen servicio al cliente, el cual ha respondido todas las inquietudes que he tenido.
Gearbest it is an excellent place to make purchases online, my purchases that i made had no problems and them have come in the established times and in excellent conditions, besides that they have low prices and good customer service, which have responded to all the doubts that I had.
E pedido varias beses y todo muy bien una bes tuve un problema pero me lo resolvieron y se arreglo yo seguiré pidiendo mas cosas yo lo recomendaria
Todos os produtos recebidos com uma qualidade que seja informada, em especial o cabo baseus. Apesar de demorar 3 meses para pedir, considerar o processo de entrega. Em breve estarei comprando mais cosias.
This is the best online shopping in 2017! My experience in other online shopping tell me, that shopping is the best
My order number: W**************. It's Xiaomi MiJIA IR Sensor and Photosensitive Night Light. I did order without tracking number. Delivery took 22 days. There was no problems. I recommend this shop for shopping!
I bought Gearbest a long time ago! And the store never disappointed me. Good prices and generally ship the goods fast. There are delays, the only defect I see so far. But when I needed help or a refund I was answered quickly and everything went well. I recommend the store to all my friends and acquaintances long ago! And now, I recommend it to everyone here!
An application that really cares about you. Accounts are not fake. The support team is very good. The prices are reasonable.
I am a gearbest.com customer for a long time and i never had any issues with my orders. They sell really nice products at a fair prices. The shipment is very fast and the payment is truly easy.
Ho acquistato vari prodotti da questo store e posso ritenermi davvero soddisfatto. Non ho mai pagato tasse doganali i prodotti con spedizione tracciata sono sempre arrivati nei tempi previsti ottimi prezzi ottima qualità
Ordered an item. Arrived but was faulty. Eventually after loads of faff including having to send photos and even a video of product not working they agreed for me to send the item back. I then never heard any more from them. 3 weeks later I asked what was going on? They tried to make out they hadn't had item but I had proof with Royal Mail's signed for service that they'd signed for it. Then when faced with the proof of receipt they actually had the cheek to make out tracking code was false. I have had to take it up with PayPal as Gearbest have been unbelievably poor to the point of being fraudulent so will see what PayPal do? They have literally had me going round in circles and jumping through hoops in order to not refund me. It is quite clear that they are operating dishonestly with how they do business. Hence why I've also reported them to Uk Trading Standards and urge others to do the same or they will carry on regardless.
I bought the XIAOMI Mi4C (and accessories) from gearbest.com. And I have a very good impression on the fact that the price offered was at the moment the lowest in the market, the phone came in the expected time, and the product was exactly as described. The package was well protected and described. This was my one of many shopping with most I am very happy with. The phone itself is very good quality and I have no doubts about its originality or the quality of the parts used.
Ótima compra, comprei vários fones de ouvido da marca KZ, chegou num prazo bom, bem embalado e o preço foi baixo para um produto de qualidade premium, minha experiência de compra foi maravilhosa e pretendo comprar muitas outras vezes, também pretendo comprar outros produtos eletrônicos além do celular que já comprei e está para chegar.
Great buy, I bought several headphones of the brand KZ, arrived in good term, well packaged and the price was low for a product of premium quality, my shopping experience was wonderful and I intend to buy many other times, I also intend to buy other electronic products besides the phone that I already bought and is about to arrive.
I buyed lots of things in gearbest. They generally sent cargo fast. They opened turkey web site and posting service. I like this action. I will buy lots of thing in future if they contine at same line.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Olly,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
Could you please offer us the exact order number to check?
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center