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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Wellington O.
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Very dependable GearBest
November 10, 2017

I bought a cell phone, it arrived on time. I liked the device very much, it came well packed and working perfectly.

I recommend GB for everyone.

Date of experience: November 9, 2017
Brazil
1 review
0 helpful votes
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Ótimo, melhor loja
November 10, 2017

Preços excelentes, envio rápido, atendimento nota 10. Até agora todos os produtos que comprei chegaram dentro do prazo, sem problemas.

Date of experience: November 9, 2017
Poland
1 review
0 helpful votes
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Very cheap and good quality shop!
November 10, 2017

This is best chinese e-shop. Products ship very quickly to almost every country. Here are the cheapest things on the net, and for that good quality and at a cheap price. I highly recommend their professional service. I will definitely do shopping here many times.

Date of experience: November 9, 2017
RU
1 review
0 helpful votes
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Good shopp
November 9, 2017

My order W************** from September 13,2017 was bought with a good discount, only 0.99. Although it is 3.36. The goods went to the normal delivery time. High-quality goods for the price. Thank you.

Date of experience: November 9, 2017
Brazil
1 review
0 helpful votes
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Melhor loja online.
November 9, 2017

Tive uma experiencia de compra incrível, desde o preço baixo até a entrega do produto. Tudo foi muito rápido, e a única dúvida que tive foi esclarecida rapidamente pelo atendente. Se procura preços baixos e uma compra segura, a GearBest é a loja certa.

Date of experience: November 9, 2017
Belarus
1 review
0 helpful votes
Follow Oleg D.
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The best shop
November 9, 2017

I really like gearbest. It's best price among all other stores, a lot of honest promotions and excellent packaging. It could maybe long delivery, one month.

Date of experience: November 9, 2017
Poland
1 review
0 helpful votes
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Recommend
November 9, 2017

I'm buying from Gearbest for 1.5 yeras and i ddint experienced anything bad. Everytime all was fine - shipping, quality and support :) They have good promotions :)

Date of experience: November 8, 2017
Colombia
1 review
0 helpful votes
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Gearbest es un excelente sitio para realizar compras online ya que las compras que he realizado no han tenido problemas, llegando en los tiempos establecidos y en buenas condiciones, además de que tienen unos precios bajos y un buen servicio al cliente, el cual ha respondido todas las inquietudes que he tenido.

Gearbest it is an excellent place to make purchases online, my purchases that i made had no problems and them have come in the established times and in excellent conditions, besides that they have low prices and good customer service, which have responded to all the doubts that I had.

Date of experience: November 8, 2017
Mexico
1 review
0 helpful votes
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Me gusta muco
November 9, 2017

E pedido varias beses y todo muy bien una bes tuve un problema pero me lo resolvieron y se arreglo yo seguiré pidiendo mas cosas yo lo recomendaria

Date of experience: November 8, 2017
Florida
1 review
0 helpful votes
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Ótimo site
November 9, 2017

Todos os produtos recebidos com uma qualidade que seja informada, em especial o cabo baseus. Apesar de demorar 3 meses para pedir, considerar o processo de entrega. Em breve estarei comprando mais cosias.

Date of experience: November 8, 2017
Portugal
1 review
0 helpful votes
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The Best Online Shopping
November 9, 2017

This is the best online shopping in 2017! My experience in other online shopping tell me, that shopping is the best

Date of experience: November 8, 2017
Belarus
1 review
0 helpful votes
Follow Aliaksandr F.
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Great shop
November 9, 2017

My order number: W**************. It's Xiaomi MiJIA IR Sensor and Photosensitive Night Light. I did order without tracking number. Delivery took 22 days. There was no problems. I recommend this shop for shopping!

Date of experience: November 8, 2017
Brazil
1 review
0 helpful votes
Follow Tarcio B.
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I bought Gearbest a long time ago! And the store never disappointed me. Good prices and generally ship the goods fast. There are delays, the only defect I see so far. But when I needed help or a refund I was answered quickly and everything went well. I recommend the store to all my friends and acquaintances long ago! And now, I recommend it to everyone here!

Date of experience: November 8, 2017
Ali S.
Turkiye
1 review
0 helpful votes
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Nice application
November 9, 2017

An application that really cares about you. Accounts are not fake. The support team is very good. The prices are reasonable.

Date of experience: November 8, 2017
Canada
1 review
0 helpful votes
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I am a gearbest.com customer for a long time and i never had any issues with my orders. They sell really nice products at a fair prices. The shipment is very fast and the payment is truly easy.

Date of experience: November 8, 2017
Italy
1 review
0 helpful votes
Follow Pasquale S.
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Gearbest the best
November 9, 2017

Ho acquistato vari prodotti da questo store e posso ritenermi davvero soddisfatto. Non ho mai pagato tasse doganali i prodotti con spedizione tracciata sono sempre arrivati nei tempi previsti ottimi prezzi ottima qualità

Date of experience: November 8, 2017
GB
1 review
0 helpful votes
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Ordered an item. Arrived but was faulty. Eventually after loads of faff including having to send photos and even a video of product not working they agreed for me to send the item back. I then never heard any more from them. 3 weeks later I asked what was going on? They tried to make out they hadn't had item but I had proof with Royal Mail's signed for service that they'd signed for it. Then when faced with the proof of receipt they actually had the cheek to make out tracking code was false. I have had to take it up with PayPal as Gearbest have been unbelievably poor to the point of being fraudulent so will see what PayPal do? They have literally had me going round in circles and jumping through hoops in order to not refund me. It is quite clear that they are operating dishonestly with how they do business. Hence why I've also reported them to Uk Trading Standards and urge others to do the same or they will carry on regardless.

Date of experience: November 8, 2017
Lily L. Gearbest Rep
over a year old

Dear Olly,

We are sorry to hear you are having issues with your product.

Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.
Could you please offer us the exact order number to check?
We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Poland
1 review
0 helpful votes
Follow Grzegorz N.
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Customer service and offer are great
November 9, 2017

I bought the XIAOMI Mi4C (and accessories) from gearbest.com. And I have a very good impression on the fact that the price offered was at the moment the lowest in the market, the phone came in the expected time, and the product was exactly as described. The package was well protected and described. This was my one of many shopping with most I am very happy with. The phone itself is very good quality and I have no doubts about its originality or the quality of the parts used.

Date of experience: November 8, 2017
Brazil
1 review
0 helpful votes
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Compra Perfeita - Perfect purchase
November 8, 2017

Ótima compra, comprei vários fones de ouvido da marca KZ, chegou num prazo bom, bem embalado e o preço foi baixo para um produto de qualidade premium, minha experiência de compra foi maravilhosa e pretendo comprar muitas outras vezes, também pretendo comprar outros produtos eletrônicos além do celular que já comprei e está para chegar.

Great buy, I bought several headphones of the brand KZ, arrived in good term, well packaged and the price was low for a product of premium quality, my shopping experience was wonderful and I intend to buy many other times, I also intend to buy other electronic products besides the phone that I already bought and is about to arrive.

Date of experience: November 8, 2017
Turkiye
1 review
0 helpful votes
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Good price orginal products
November 8, 2017

I buyed lots of things in gearbest. They generally sent cargo fast. They opened turkey web site and posting service. I like this action. I will buy lots of thing in future if they contine at same line.

Date of experience: November 8, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom