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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Rafael O.
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Great store.
November 13, 2017

The gearbest is a great store, I bought it for over 1 year, I never had problems, they always have excellent promotions, I recommend it to anyone who is in doubt for sure.

Date of experience: November 11, 2017
Brazil
1 review
0 helpful votes
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On October 5, I bought 4 items. 1x wireless mouse, 1x handbag for tablets, 1x SD Card and 1x Magnetic Posture Support Corrector. The price was really low, so it was a good deal! Unfortunately, when my order arrived on November 1, my handbag wasn't with it. So, I sent a message for the Costumer Support and they told me that they were out of stock on that specific handbag and that they were trying to get more to send mine but that if I wanted, they would refund me. I asked for refund and they really refunded me. Without a single problem. It was really fast and the Costumer Support was really great with me, always answering my questions really fast... I have nothing to complain about. It was a really great experience!

Date of experience: November 11, 2017
Italy
1 review
0 helpful votes
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Great experiences
November 13, 2017

Great experiences...
They are always available to support you for any problems and are quick to answer

Date of experience: November 11, 2017
Brazil
1 review
1 helpful vote
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Gearbest Orders
November 13, 2017

The product came in the estimated time, well packaged, and in perfect condition, using it right now. Their service is also great, responds quickly and with an effective solution

Date of experience: November 11, 2017
Belarus
1 review
2 helpful votes
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I have been buying in this store for 6 years. A lot of goods of different quality and different price categories. In general, everything is fine. Service, payment, delivery - all at a good level. I recommend paying through PayPal.
Я покупаю в этом магазине уже 6 лет. Много товаров разного качества и разной ценовой категории. В целом все отлично. Сервис, оплата, доставка - все на хорошем уровне. Оплачивать заказ рекомендую через ПайПал.

Date of experience: November 11, 2017
Illinois
1 review
1 helpful vote
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DO NOT ORDER FROM GEARBEST. I ordered two items as gifts. Both took OVER a month (36 days) to arrive to the US. Both items were FAKE knock off brands and were both in very damaged boxes. The packaging was horrible and their customer service was non existent. Save your self the time, money and hassle and don't shop here.

Date of experience: November 11, 2017
Lily L. Gearbest Rep
over a year old

Dear Luke,

Thank you for placing an order with us.
​For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

Could you please kindly offer us the exact order number to check?
Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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I am very satisfied with geabest because everything I bought on the website arrived in perfect condition and very fast, I really like to buy on the site because the products are of great quality and the price is fair.

Date of experience: November 11, 2017
Brazil
1 review
0 helpful votes
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I recommend the Gearbest
November 11, 2017

My experience of buying at gearbest is the best possible quality products great prices and great customer support I receive my orders within 30 days in Brazil, I recommend the store

Date of experience: November 11, 2017
GB
1 review
0 helpful votes
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Worth The Wait
November 11, 2017

I bought a Q5 LED Bike Light Zoomable Torch off gearbest. I used a coupon code to reduce the price further and as I remember (was some time ago), it came 87p. I don't know how they manage to make any profit at that price, couldn't post it from Britain for less than £1.50. A great site, the only downside is you have to wait up to six weeks sometimes for the stuff to arrive - but I can live with that for the price

Date of experience: November 11, 2017
Portugal
1 review
0 helpful votes
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Excellent Online Store
November 11, 2017

I can recommend this store! I already bought two cell phones, for me and another for my dad, it was a good choice. I also bought another item and loved it.
Good articles and good deals.
The tour is excellent.

Date of experience: November 11, 2017
Portugal
1 review
0 helpful votes
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Gearbest is amazing
November 11, 2017

It's my go to store to when I need to buy anything.
I recommend to everyone.
I bought phones, android box, earphones, headphones, Bluetooth speakers and many more.
I never had a problem.
Great site.

Date of experience: November 11, 2017
Spain
1 review
0 helpful votes
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Llevo gastados mas de 700 en productos de gearbest y no he tenido ningun problema con ellos, el servicio de postventa funciona muy bien, con atención personalizada y siempre te resuleven los problemas si el producto viene con algún desperfecto.
Lo ultimo que compré fue un xiaomi mi6 y todo correcto.
Lo recomiendo sin duda alguna

Date of experience: November 11, 2017
Greece
1 review
0 helpful votes
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The (Gear)BEST
November 11, 2017

My shopping experience with Gearbest has been great so far! Every order i made arrived between 2-3 weeks with no problems and the products were very good. Both the site and the app are easy to use and the overall experience is really pleasant!

Date of experience: November 11, 2017
Portugal
1 review
0 helpful votes
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I have placed orders for Portugal on this site for about 6 months and I confess that I am very satisfied. I have purchased electronic equipment (mobile phone), accessories (mobile phone holder, tape, etc.), watches. The best purchase made by a mobile phone Xiaomi Redmi Note 4X 4G Phablet, which arrived in Portugal in 3 weeks, without going through customs (Method: priority line: Spain Express). During an order, I contacted the support center to clarify a ROM of the mobile phone and got answers clear and fast (less than 24 hours). Promotions and coupons free to buy lower prices, but you have to keep an eye out. You continue to buy.
Attention, products worth less than 22 euros or shipments with the Method indicated above and do not pass in customs. The rest can be drawn.
Tip: Join several products from the same warehouse up to the value of approximately 80 euros and already started the shipping method that allows you to avoid customs or buy from the online shop Gearbest Portugal (products about 15% more expensive)

Date of experience: November 11, 2017
Louisiana
1 review
0 helpful votes
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Not impressed
November 11, 2017

No update on order tracking #. Did try online chat a few times never came on did facebook messenger no answer trying calling no good.

Date of experience: November 10, 2017
Lily L. Gearbest Rep
over a year old

Dear LYNETTE,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

NL
1 review
0 helpful votes
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Gearbest is the new #1 for me
November 11, 2017

I almost only buy from Gearbest now. In comparrision with other:

- Shipment & Delivery time is very fast
- Packaging very good, never any dents
- Up till now never any customs fee
- Prices are lower than e. A Ali or Bang

Date of experience: November 10, 2017
Mexico
7 reviews
1 helpful vote
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Es una empresa exelente
November 11, 2017

Apoyenme siempre he querido obtener productos de ustedes apoyenme y yo apoyo para hacer unboxing para youtube y pondre link de sus productos para que generen ventas

Date of experience: November 10, 2017
Greece
1 review
0 helpful votes
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Great Store
November 11, 2017

A lots of gear to choose the best for you. Many shipping methods to select and original products. Shipping is fast and cheap

Date of experience: November 10, 2017
Israel
1 review
0 helpful votes
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GearBest seems to stand out with their comfortable site and cheap prices.

They are also innovative when it comes to shipments as they recently introduced new FREE express shipping to my country. I don't know any other Asian site which ships so fast.

Their costumer support is also very helpful, i wish it was faster to respond though.

Overall i had a few orders from GB and they seem to help even when problems occur:
-The refunded me for my insured package which was lost in the mail without any problems.
-They showed extremely good will and refunded me when my earphones' cable malfunctioned.
They didn't have to do it because no headphones' manufacturer in the world cover this sort of thing, but they did it because they understand the importance of returning costumers and thus i was able to get a new headset from them.

Date of experience: November 10, 2017
Portugal
1 review
0 helpful votes
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Great online shop
November 11, 2017

It's a great shop with great deals. You always find several products with great relation price/quality. Never had a problem with my orders and I would totally recommend it.

Date of experience: November 10, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom