Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Very good communication, prompt reply and trusted, very happy to shopping with you, problem solved, item as described good seller
Easy to navigate website, loads of products. I've bought several vaping and android products, it was all good.
To be honest I buy everything at gearbest.
The prices are unbeatable, the shipping time is very fast and the best is that it never stops at customs.
Order: **************305
Top seller, never had an issue, highly recommended.
Sellers are communicative and care about QoS
Eduardo Rosa
Gearbest is my go to when I need to buy anything. Economical but high quality, it's simply the best online store that I'm aware of. Fast shipping, great customer support, can't say enough good things. Highly recommended!
I ordered an MPOW DS-D6 smartband that worked for a hot minute and died and never came back from the land of the dead. The item was on a flash sale for $4.99. It was shipped from the Netherlands to the US. Delivery took about 2 weeks, which is not bad for the $0.50 shipping fee. The customer service was responsive because they have auto-repliers. The responses are too scripted. I don't think GB's customer support area puts in the time to actually read customer emails. Even after I gave them a detailed description of problem and sent photos, they wanted a video. Honestly, I don't have the time to go through all of that for $4.99.
Even after I rated them a 2. Which is very generous, they never posted my review for the item. Their reviews are moderated. Take a look at the MPOW DS D6. You will notice there are more 4 and 5 star reviews then 1,2 and 3 star reviews. Their 4 and 5 star reviews are duplicated multiple times by the same "reviewer". Not sure if they work on the "inside", but I would be weary of those ratings. I have no idea what part of the world I am dealing with GB. Morale of the story, you get what you pay for, shop domestic.
I ordered some Bluetooth headphones from this shop on 03/08/2019 and received them just 12 days later here in Germany. The product was perfectly packaged and when i asked the support when my product is going to arrive they answered on the same day. Great shop, will buy there again for sure!
Gran tienda, años confiando en ellos, siempre sin problemas, so surge algo lo solucionan bien excelente atención al cliente
With Gearbest I always have a wonderful experience online shopping. All my itens usually arrive early than expected, like it was the case of the Xiaomi Mi A3 i bought as a gift for my girlfriend. Arrived at the expected time, really earlier than the birthday, with no faulty parts. Simply amazing
To do orders on GearBest is very simple. I have "PayPal" account and so it was very simple))). I needed digital thermometer and I have found it on GearBest. I have ordered it 23.11.2018 and after about three weeks I have received my parcel by "Nova Poshta". The quality is normally and the temperatere is right. The discount price was 0.99$. I am very pleased my purchase. Thanks GearBest.
Always good service and prices. Awsome shopping site. Have made lots of buys and never had a problem. Products always like what is shown and good quality. Never had problems with product quality so far.
Very good experience with Gearbest. Good product and more then that very good aftersales service. Nice to buy from this store.
I bought a xiaomi¨smartphone (xiaomi mi 9). I received it to my country in just 5 days by DHL. This is the best phone I ever bought, it's original and the camera quality is stunning. All of this with an unbeatable price: the best price of this product in all Chinese stores. They shipped it 24h after making the order and the payment was through Paypal. I recommend gearbest for you guys.
I really love shopping with Gearbest. They offer a huge catalog of products from all thinkable categories. There is almost nothing you can't find on their site. I started buying components for hobby projects. Now I buy even consumer electronics via Gearbest. They also offer a giant pile of really cool clothing. International shipping is very affordable, sometimes een free. My oreders arrived with no further dely in germany and were well packaged. I only needed their support for one minor occasion, but they are very friendly, competent and most helpful. Thank you, I definitely will return for shopping.
This website has many good things we can highlight: Possibility of choosing the shipping method. Discount in various products. Various payment methods
Cool store, rarely sell fake goods. If any jambs pop up always go to a meeting in solving the problem. Of the minuses, prices in recent years have risen higher...
Gearbest never disappoints me. The wide range of products that it offers is very rich. I am always sure that the Xiaomi products that I buy there are original and there is no room for fakes. Delivery is always fast and the products are very well protected for a long way to Poland. I heartily recommend.
Everything ok
Gearbest is one of the best online shops!
I have made a lot of purchases there
And I will obviously make a few more.
I fully recommend.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Johnny,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
Please offer us the correct order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com". We will resolve the problem for you.
Thank you for shopping with Gearbest.
Gearbest Customer Service Center