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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Top
September 13, 2019

Every time they give their attention on the product you have bought. The assisstence is gently and puntually

Date of experience: September 10, 2019
Italy
1 review
0 helpful votes
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Gearbest a good shop where you often buy electronic products with the best price ever.
No customs; no additional fees with Shipping method: EU/italy express; Good Assistance Service; Perhaps the reward system to be improved;

I recently purchased the following products:
- Mini RC drone, cute and cheap, reviewed by me in this link:
(find "SFONELOKI" keyword in youtube)

- Gocomma PS4 a clone of the PS4 controller is wireless like the original.
- Gocomma Console is a nintendo 8bit emulator with 400 games, some of which are clones.
- Digital multimeter, fully functional, exceptional value for money.
- LCD writing pad 8.5" with magnets, a perfect gift for children and for the kitchen, even here I have a review on youtube (find "SFONELOKI" keyword)

Order ID:
"**************168"
Date:
"07/05/2019"

Date of experience: September 9, 2019
Greece
1 review
0 helpful votes
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Excellent store!
September 11, 2019

Gearbest.com is an excellent store with an abundance of products in reasonable prices and good sales from time to time. Customer support is excellent with high level of communication. I live in Greece and shipping time has always been great, shipments are always packaged very well. Overall, I've never had any problems with Gearbest or with it's products.
I highly recommend Gearbest.

Date of experience: September 8, 2019
Brazil
1 review
0 helpful votes
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Atendimento excelente
September 10, 2019

Atendimento excelente, sempre prontos para solucionar da melhor forma possível qualquer eventual problema que possa existir, sempre muito atenciosos com seus clientes, inovando com produtos de excelente qualidade, tudo de melhor para atender seus clientes.

Date of experience: September 7, 2019
Spain
1 review
0 helpful votes
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Good store, but not so cheap
September 9, 2019

Good store, but a limites amount of goods. Not very big the catalog of products. Not the cheapest store, but works perfectly. Ussually free shipping.
Excellent customer service.

Date of experience: September 6, 2019
Mexico
1 review
0 helpful votes
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Gearbest
September 9, 2019

Es buena pagina no he tenido ningún problema cuando compro que no me hayan resuelto satisfactoriamente y rápido tienen buena atención

Date of experience: September 5, 2019
Morocco
1 review
0 helpful votes
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Gearbest is the better site web
September 7, 2019

Communication is at a high level. Shipment received very well packaged and faster delevry. Gearbest is the best seller of china

Date of experience: September 4, 2019
Washington
1 review
0 helpful votes
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HOWSHOW 8.5 - inch Magic LCD Electronic
September 7, 2019

Hello. I ordered a HOWSHOW 8.5 - inch Magic LCD Electronic Drawing Tablet from the store. I liked the product, as described. Thanks you

Date of experience: September 4, 2019
Italy
1 review
1 helpful vote
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Ottimo sito per articoli a basso prezzo
September 7, 2019

Gearbest è, secondo la mia esperienza, un ottimo e affidabile sito per acquistare piccoli oggetti a basso costo, con tempi di spedizione in Italia da 7 a 30 giorni. Mai avuto grossi problemi, e l'assistenza è sempre efficiente in caso di articoli danneggiati, non ricevuti o altro. Ne consiglio l'utilizzo.

Date of experience: September 4, 2019
France
1 review
0 helpful votes
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Gearbest.com the best of the best
September 7, 2019

Gearbest.com is the best chinise online store i had the pleasure to have a great experiance with it, low prices, fast shipping and a great costumer service

Date of experience: September 4, 2019
France
1 review
0 helpful votes
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Best website to buy affordable things
September 7, 2019

If you are looking for all kinds of reasonably priced items, you should definitely visit this site. Gearbest has built its reputation by offering cheap quality products (being imported from China), while offering an irreproachable and very fast customer service as well as a reasonable delivery time. I am fully satisfied with all my purchases, including my new 3D printer. Reliable website and 100% approved! Order no. **************994
Date: 15/04/2019 18:03:04

Date of experience: September 4, 2019
Egypt
1 review
0 helpful votes
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Gearbest experience
September 7, 2019

I ordered some things from gearbest a few months ago and the experience was great. The delivery was fast and without any problems. The customer service team are always there to help and support tickets are always looked into and solved as soon as possible. I highly recommend gearbest and I'll definitely buy from it again.

Date of experience: September 4, 2019
Brazil
1 review
0 helpful votes
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Recomendo completamente o serviço da Gearbest, pelo seu atendimento, suporte, garantia, preços etc. Problemas extra-campo como preço de frete são algo que o país destinatário tem culpa no problema, poderiam melhorar nisso, no mais, a gearbest é simplesmente perfeita.

Date of experience: September 4, 2019
Portugal
1 review
0 helpful votes
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Excellent
September 7, 2019

Fine on-line shop. Everything happens with great efficiency. I have done several purchases and it's perfect.

Date of experience: September 4, 2019
France
1 review
0 helpful votes
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Bon revendeur, produit de qualite
September 7, 2019

Revendeur sérieux et efficace. Commande livrée dans les temps et conforme à ce qui était attendue. Les Prix proposés sont compétitifs et les offres flash intéressantes.

Date of experience: September 3, 2019
Poland
1 review
0 helpful votes
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Satisfied customer
September 6, 2019

So far, I have received all my shipments without any problems. I often buy EDC knives and flashlights on Gearbest. They have competitive prices for Sanrem and Ganzo knives as well as Convoy flashlights. It often happens that you can reduce the price using points. I also like fast registered delivery.

Date of experience: September 3, 2019
Belgium
1 review
0 helpful votes
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Gearbest is the best!
September 6, 2019

I've been buyng stuff on Gearbest for 5 years, and I'm very satisfied with my shopping experience.
Gearbest has a big selection of high quality products at very competitive prices.
My orders have been processed and shipped very fast, and arrived safely and quickly.
Gearbest has many warehouses wordwide, incl. In EU countries, which is a huge advantage.
Last but not least, Gearbest has an excellen customer support service.
Gearbest is a legitimate and reliable seller that I highly recommend!

Date of experience: September 3, 2019
Portugal
1 review
0 helpful votes
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Purchase History
September 6, 2019

In all purchases, I have never done never had any problems. Every time I contact support, the response is quick and issues are resolved in the best way.

Date of experience: September 3, 2019
Estonia
1 review
0 helpful votes
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Legendary Gearbest
September 6, 2019

Gearbest online shop is great and awezome.
Shopping there is safe and quaranteed.
Gearbest personal are friendly and helpful. They always contact every customer after every purchase they are received or even earlyer and always they are interested is customers received theyr products, are they fine and could they help you somehow and they are asking other questions. I love about gearbest that they really interact with theyr customers and support them every way they can and could. I have interacted with gearbest aswell a lot of times and the personal are amazing. I have orderd many things on gearbest, have received them all super fast, everything have been great and wonderful. Gearbest shipping is fast, always tracked orders. I recomend gearbest shop 100%. Customer service as aswell very fast, they answer pretty fast for your questions and always give theyr best to help you and resolve your concerns if needed. Paymend are safe on gearbest. Products quality are aswell great and good

Date of experience: September 2, 2019
Mexico
1 review
0 helpful votes
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Muy buena pagina
September 5, 2019

Tienen muy biuenos productos aun que les hace falta meter mas productos para estar a la altura de aliexpress seguire comprando

Date of experience: September 2, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom