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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest a good shop where you often buy electronic products with the best price ever.
No customs; no additional fees with Shipping method: EU/italy express; Good Assistance Service; Perhaps the reward system to be improved;
I recently purchased the following products:
- Mini RC drone, cute and cheap, reviewed by me in this link:
(find "SFONELOKI" keyword in youtube)
- Gocomma PS4 a clone of the PS4 controller is wireless like the original.
- Gocomma Console is a nintendo 8bit emulator with 400 games, some of which are clones.
- Digital multimeter, fully functional, exceptional value for money.
- LCD writing pad 8.5" with magnets, a perfect gift for children and for the kitchen, even here I have a review on youtube (find "SFONELOKI" keyword)
Order ID:
"**************168"
Date:
"07/05/2019"
Gearbest.com is an excellent store with an abundance of products in reasonable prices and good sales from time to time. Customer support is excellent with high level of communication. I live in Greece and shipping time has always been great, shipments are always packaged very well. Overall, I've never had any problems with Gearbest or with it's products.
I highly recommend Gearbest.
Atendimento excelente, sempre prontos para solucionar da melhor forma possível qualquer eventual problema que possa existir, sempre muito atenciosos com seus clientes, inovando com produtos de excelente qualidade, tudo de melhor para atender seus clientes.
Good store, but a limites amount of goods. Not very big the catalog of products. Not the cheapest store, but works perfectly. Ussually free shipping.
Excellent customer service.
Es buena pagina no he tenido ningún problema cuando compro que no me hayan resuelto satisfactoriamente y rápido tienen buena atención
Communication is at a high level. Shipment received very well packaged and faster delevry. Gearbest is the best seller of china
Hello. I ordered a HOWSHOW 8.5 - inch Magic LCD Electronic Drawing Tablet from the store. I liked the product, as described. Thanks you
Gearbest è, secondo la mia esperienza, un ottimo e affidabile sito per acquistare piccoli oggetti a basso costo, con tempi di spedizione in Italia da 7 a 30 giorni. Mai avuto grossi problemi, e l'assistenza è sempre efficiente in caso di articoli danneggiati, non ricevuti o altro. Ne consiglio l'utilizzo.
Gearbest.com is the best chinise online store i had the pleasure to have a great experiance with it, low prices, fast shipping and a great costumer service
If you are looking for all kinds of reasonably priced items, you should definitely visit this site. Gearbest has built its reputation by offering cheap quality products (being imported from China), while offering an irreproachable and very fast customer service as well as a reasonable delivery time. I am fully satisfied with all my purchases, including my new 3D printer. Reliable website and 100% approved! Order no. **************994
Date: 15/04/2019 18:03:04
I ordered some things from gearbest a few months ago and the experience was great. The delivery was fast and without any problems. The customer service team are always there to help and support tickets are always looked into and solved as soon as possible. I highly recommend gearbest and I'll definitely buy from it again.
Recomendo completamente o serviço da Gearbest, pelo seu atendimento, suporte, garantia, preços etc. Problemas extra-campo como preço de frete são algo que o país destinatário tem culpa no problema, poderiam melhorar nisso, no mais, a gearbest é simplesmente perfeita.
Revendeur sérieux et efficace. Commande livrée dans les temps et conforme à ce qui était attendue. Les Prix proposés sont compétitifs et les offres flash intéressantes.
So far, I have received all my shipments without any problems. I often buy EDC knives and flashlights on Gearbest. They have competitive prices for Sanrem and Ganzo knives as well as Convoy flashlights. It often happens that you can reduce the price using points. I also like fast registered delivery.
I've been buyng stuff on Gearbest for 5 years, and I'm very satisfied with my shopping experience.
Gearbest has a big selection of high quality products at very competitive prices.
My orders have been processed and shipped very fast, and arrived safely and quickly.
Gearbest has many warehouses wordwide, incl. In EU countries, which is a huge advantage.
Last but not least, Gearbest has an excellen customer support service.
Gearbest is a legitimate and reliable seller that I highly recommend!
In all purchases, I have never done never had any problems. Every time I contact support, the response is quick and issues are resolved in the best way.
Gearbest online shop is great and awezome.
Shopping there is safe and quaranteed.
Gearbest personal are friendly and helpful. They always contact every customer after every purchase they are received or even earlyer and always they are interested is customers received theyr products, are they fine and could they help you somehow and they are asking other questions. I love about gearbest that they really interact with theyr customers and support them every way they can and could. I have interacted with gearbest aswell a lot of times and the personal are amazing. I have orderd many things on gearbest, have received them all super fast, everything have been great and wonderful. Gearbest shipping is fast, always tracked orders. I recomend gearbest shop 100%. Customer service as aswell very fast, they answer pretty fast for your questions and always give theyr best to help you and resolve your concerns if needed. Paymend are safe on gearbest. Products quality are aswell great and good
Tienen muy biuenos productos aun que les hace falta meter mas productos para estar a la altura de aliexpress seguire comprando
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

