I bought a egift card for a birthday gift online. It was delivered 5 days late (email!) then was in usd funds so could not be used in canada. (I bought it on Canadian website.) I was charged us funds. They re-issued card in Canadian funds yet I was not credited the extra $16.82 I was charged. They told me it was a bank issue and the bank charged me the wrong funds. (Like they can decide which currency to charge). Anyways, I'm out nearly $17 and they don't give a rats $#*!!

Didn't realize that it took 3-5 business days for a response to any email, clearly any concerns you have are not a priority. The website is not clear with promotions, & when you question it they explain it, but should honour the screw up like any store in customer service would. When I decided to purchase because there was no order number to fall back on, it again took days on end to respond to my concern because a pair of leggings that I was wanting was now sold out with them taking ages to respond. You think they would compensate you & put you on back order for the delay. I said to cancel my order, but now it's in process because again, taking forever for any response, & to just return the items that I can - meaning I have to wait for all of the items to come to me, to send only a few back that would not be final sale. I added items to fill my cart to get free shipping in case they figured out the original issue. Been a customer of Garage for at least 10 years if not more, & now they quit selling patterned leggings in person so I had no choice but to shop online. I will be taking my business elsewhere from now on! I did not expect such $#*!ty customer service & I have online shopped with multiple different companies for years.

I had ordered from Garage on Black Friday expecting a "small delay" due to some postal issues, but my order took far longer, more than a month. No one that I contacted emailed me back, so finally I had to go into the store to see if I could get a refund or some kind of help. The tracking of my order said that it had been shipped but neither the postal office nor garage knew where it went. Garage's excuse was that "many people who ordered around this time did not receive their clothes" - very reassuring... My experience with garage was horrible to say the least.