I placed an order for some bralettes about 3 weeks ago. I received the email that my order had been placed with my order number. About a week later I still hadn't received an email that it had been shipped. I checked my credit card and it hadn't been charged yet. I sent an email to them asking if something went wrong and if I should place the order again. I got an automated reply, followed by an email that my package had shipped with a tracking number and my credit card charged. Well for 2 weeks this package has been sitting in a store/warehouse somewhere with the shipping label created. I understand with Covid there will be some delays but this is ridiculous. Since many of their stores are located in malls (which are not open yet) there is no one at the store to get these packages out and if they have a warehouse clearly nobody is working. I am not sure why they would continue to take orders and peoples money. Maybe just say that due to Covid we can not process online orders. Pretty simple. After reading some of these reviews I'm really bummed. I don't think I'll ever get my package. This is my first time ordering from Garage and the last.

They have a ridiculous policy that clothes purchased with a gift card can not be returned. Employees are unenthusiastic. I placed an order online and one of the items I ordered was out of stock and they sent me a gift card for the item but the amount on the gift card was unequal to the item amount. It took weeks to ship, and customer servie was hard to get a hold of and unhelpful. The clothes are extremly overpriced and bad material. I have once purchesed an article of clothing from here and did not try it on- when I got home it was ripped and they refused to let me return until I asked to speak to the manager. I hate shoping here but it seems that my gift cards unfortunetely never run out.

If you noticed Garage recent rebranding (they improved their marketing), you also noticed the significant increase of their price range. I was curious to see how would the quality match the general price increase. I can give it to you straight, the quality is still mediocre: I bought a tiny crop top for 26$ that I found very cute, I wore it for a total of 5 times (washed it 5 times, gentle cycle, cold water) and I can already see holes in the fabric, along the rib-cage line (not under the armpits). Please don't get lured by their new marketing. The quality is still way below expectations.

I've loved this store for a long time now and I have had mainly positive experiences with their clothing and services. In store they're usually super enthusiastic and ready to help you if you ask and often times they'll give you advice or offer support before you even go to them! I think their stores have amazing layouts and mostly their products are organized really well. One thing that I would say is in my experience I often have less success with garage bottoms(jeans, shorts and skirts) as opposed to their tops which I absolutely love and am always confident to purchase online. In the photo below I'm wearing a tank top I just bought from their online store, it's a size M and I love it!

I ordered my niece jean shorts and two tank tops, for her birthday. They were to be delivered in Kingston.

They delivered a very large pair of mom Jess instead.
I have called and left a message to customer service and sent a message.
They did get back and with no apology asked for a photo and sku number of what was sent and what I ordered. I got back right away to them. It's been over a week now and I have no more information.
Waiting to hear when they will send the correct items?
Very disappointed
I understand delays with Covid 19 but when they make the error they should at least get back to me.

I am appalled with how the staff treats you. I don't really fault them as they are falling corporate policy. But they don't allow two people in the dressing room. My daughter was trying on jeans and I wanted to sit in there. Clerk told me I couldn't because they need to manage the fitting rooms tightly to help with inventory loss. I am a older mom with work out clothes one and no purse (just wallet). I then asked to wait and sit in two other areas in dressing room area. Both requests declined. I do not appreciate being treated as a criminal. I wish my daughter didn't like the clothes there. I do not want to support them. So many other teen focused stores that do not have those ridiculous rules.

I purchase 140 dollars worth of stuff on Black Friday of 2018 online. Never received the package. I called multiple numbers, left messages, and never received a call back from garage. I also called UPS and made a claim. Took a whole month which made no sense, and they still weren't able to get ahold of someone from garage. Then I went through my bank and had my bank refund the money while they investigated the matter. Some how my bank was able to get in contact and took the money back from my account. Garage claimed I received my package. Never received, never worned, never washed, nor reused any item from that purchased made from that day.

*****I wouldn't give any stars but I had too in order for my review to upload***** oh and I would add photos but I do not have anything from the purchase.

Ordered a shirt. Returned the shirt (very small, poor quality and not at all like on-line image.) Did not receive refund. After waiting for a refund for more than three weeks after company received the return (according to USPS tracking info), I emailed customer service. A week later, no response from customer service but I did get a computer-generated email saying my return was received and money was credited back to my credit card. It's now 5 days later and no credit has been made to my credit card. Customer service is non-existent.

ON Sunday I purchased a $50 pair of pants and a $19 shirt for my daughter. Upon returning home i took the items out of the bag for my daughter to try on and the shirt was missing the tag. Neither items fit my daudhter. The next Saturday (I work all week). I went to ruturn the items and they would not refund the $19 shirt without the tag. I they may have considdered it if it would have been the next day, but it had been 6 days. I will never shop there sgain!