FullerSpaceReviews 287

Like the others, I fell for the okey-doke. I thought this company was based in Texas and I'd get my masks reasonably quick. Well, it's been well over a month since I got the tracking number. It says my package has been in Jamaica since May 12. When I email the company, "Sarah Smith" just sends me the same tracking number and offers me a 20% discount for another purchase. At this point, I've emailed 3 times with the same response. I just want my money back, I'm being scammed. Thank God I purchased with PayPal. STAY AWAY FROM THEM!

I ordered 10 masks on February 24th from a post On Facebook. It appeared to be coming from a company in Texas. I've since found out it's someone in China... I've yet to get the 10 masks that I ordered. They were good to send me emails at first with "updates" on the progress of "making" the masks and then all of a sudden the emails stopped. I've sent multiple emails to the email address and you get a email back from an American name all having last name of Smith. The first email said it had already been sent to the shipping company and the second email said it hadn't been shipped yet, but that they would send me a tracking number when it was shipped. I received a fake tracking number a week later. There was like 1 update on that tracking number(not even making it out if China) and then the updates stopped. That was 10 days ago!
I told them that I wanted a full refund on my order since they obviously have no intention of sending me my masks... Their response was that they would give me a 5% refund, which would total $2.97 of my total order of almost $60! Still waiting, but I doubt I Will ever receive any masks!

I too got suckered in by the beautiful pictures and professional looking website. I ordered a set of masks on April 28th and got several emails updating me on the status. But a month later when I still had not received shipping or anything they told me that it would be shipping in the next few days. I never received a tracking number and they kept dancing around every time I asked for one. Such a shame that companies are taking advantage of people during such a hard time. I'm glad I only lost $30 but I'm still angry that there are horrible people like this out there.

This company it a fraud! I too have been scammed. I ordered two masks back in early April and have yet to receive them. I gave them the benefit of the doubt when I received an email stating there was a delay in shipping due to the worldwide pandemic. I was even stupid enough to order an additional mask at that time! I cannot believe I was so naive! I know better! I should have checked. They took me for $70.85. One tracking number doesn't even have an item that can be found and the other says my package is in Jamaica! It takes a special kind of evil and total lack of conscience to cheat people out of money especially during these uncertain times!

I ordered 4 mask April 9th. After inquiring anout my order 3 weeks later I received an email from a Sara who stated my order had shipped! 2 weeks later I emailed requesting a tracking. Sarah emailed and stated more order was held up do to them waiting on supplies. I respond back with the question, " I thought my oder had shipped? Sara then responded she couldn't find my order using my email, i sent a copy of the confirmation, I then get a new email apologizing fir the delay.
The email states due to Covid 19 my order is being prepared to ship

I ordered 2 masks & 10 filters on April 15,2020 and the $ left my account on the same day! I never recieved a tracking number, though I requested one several times via email! ( what a joke!) All I got/ get is blah blah blah we want our customers happy blah blah blah! Lip service but definately no customer service! They offered me apologies and 10% refund! Haahaa! Plus I have nothing to show for my money, so I feel violated and angry! They dont even deserve 1 star!
I was going to file a complaint with the Better Business Bureau, but what good will that do since this sham outfit is in CHINA!?
I did file with PayPal, so hopefully they can get my money refunded. I have never had a problem on- line until now!
I did contact my bank and blocked my debit card and have to go to the bank to get a new one, which is a HUGE pain in the rear, as now I get to go to all my auto- pays and re- enter the new card! The bank said their fraud department looks into these matters and I will be refunded my money, she also said that this way they will have none of your banking info, since they're already thieves!
So my advice is do the same thing with YOUR bank to get your money back and always use PaPal for safety.