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FullerSpace has a rating of 1.1 stars from 287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FullerSpace most frequently mention tracking number, customer service and credit card. FullerSpace ranks 206th among Personalized Gifts sites.
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Ordered 4 masks in early April. Used PayPal so I have lodged complaint since no masks have been sent. I tried to reach out to Fullerspace but no response. So sorry I did not check here first. DO NOT ORDER ANYTHING FROM THEM!
I too ordered three mask and filters from them. My USPS tracking number also says it's in NY... It's been there for weeks now. I call BS on the whole thing! I have also disputed and filed a claim with PayPal.
I placed a couple of orders with this company when this whole pandemic started. To date I have not received anything. I tried speaking to customer service I'm unable to get through. I send an e-mail they responded that they are working on my order! Working on an order for 2 months is not acceptable! Do not recommend them at all.
Like everyone else, I ordered 2 on March 30th! Got an email on April 16th saying it's been shipped to their shopping facility! When you hit the tracking number, it says waiting for order to arrive to USPS. I'm so ticked! Guess I need to reach out to pay pal for a refund.
This company is a scam. They charge your credit card and NEVER deliver product. Repeated interactions with their "Customer Service" result in lies and promises that product is on its way.
I ordered 5 masks for $100.00 on March 30. Last tracking number says my order is in NY and pending tranfer on April 11. No further movement since then. I've been in contact with a Sarah Smith And Kate Johnson stating my order will be coming in 7 days yet its been 3 weeks now. I've finally disputed fraud charges to my PayPal and only now decided to look online about scams and find out I'm not the only one. Wish I checked about their reviews before trusting this fake company.
I ordered one mask over a month ago. Took weeks to even get the tracking number. Still no mask. Emailed customer service, they only say it's on it's way and offer a 20% coupon. WHY would I want to buy something else when I can't get what I paid for to start with? Never again.
If I can give it a zero I would. A scam. Reported them to PayPal. Ordered a mask on 4/12 and was told on 4/23 it shipped out to their shipping agent and I would get tracking. Now all emails are being ignored. No tracking number given yet. Another company from China stealing our money. Shame on them
I ordered checked on order told it was shipped I'd get a tracking number a week later contacted again told I'd get a tracking number in 24 hrs it's been 2 weeks. Both reps that emailed back had the same last name of smith. Don't throw your money ways. I disputed it through my PayPal and also made a report to the Federal Trade Commission. These people are using the pandemic to take advantage of everyone. Stay away from them!
Be careful with this company. I placed a order April 14th. I still have not received it nor have they contacted me. Their website has no phone # and you can only contact them by email (red flag)! I would feel bad for someone who did not have a lot of money to spend and this company tied it up!
Just like all of the others reviews, 6 weeks and NO MASK, with the same response, they send you a Fake USPS tracking number. All I have to say is that Karma is a Mother F'er, and you will get what you deserve... $#*!s
After reading the experiences here which mirror mine exactly, this is a scam. I received the same bogus emails with an inactive USPS tracking number. They seem to create a USPS label which generates a tracking number, but USPS site says they are still waiting on the package. I sent many emails to customer support and only got the same generic resented people are describing here... "Order is on its way", "Tracking number has been updated", can find your order under this email", whats your order number"... All a scam. I included my order number & confirmation of oder in every correspondence. They are just giving the run around. I am not aware of anyone ever receiving any merchandise from this company. ORDER ELSEWHERE!
As we have all seen by now, Fullerspace has been able to prey on the current posture of the world. Do not order from them as you will never see the item or receive any decent customer service. My advice is to order from someone else who has reputable reviews.
Like many on this site i have experienced the same issues. DO NOT PLACE ANY ORDERS. THEY ARE A GHOST COMPANY STEALING YOUR HARD EARNED MONEY.
It's shameful but my review of this company is the similar to the others: My order is lost, the mask is in production, delayed do to high demand, has been shipped but no tracking number as of yet (waiting to hear from shipping agent). When I decided I'd had enough and asked for a refund, crickets. I filed a fraud dispute with my bank and got my money back for now. Do not do business with this company. Also, don't trust company's that advertise on facebook or instagram. They do not vet these companies to see if they are a legitimate, trustworthy business. Scammed for the last time.
I placed an order for two masks on April 7th. A couple hours later I tried to switch one of the designs and was told the masks were already in production and the order could not be changed. Fast forward to April 20 - no masks and no tracking number showing the masks were shipped. An email to them got a response on the 21st that my masks would be shipped within the next few days. It is now April 29th; still no masks and no tracking number. I emailed them again today and if I don't get a satisfactory response I will be disputing the charge with my credit card company.
Like everyone else, same actions same order. The trick is that there is such a long process and delivery time. I bet they hope you forget about the order. I've received emails and tracking numbers. I've also screen shot it all. I just received the email of not finding an order under my email. I will be reaching out to my bank and PayPal. If you order from this place expect to experience everything that people are posting on the company. In the exact order.
I placed an order on 4/4/2020. I still have not received my mask nor have I received any tracking information. I had written back the 1st time on 4/16 asking for information I heard back on 4/20 telling me the item has shipped and I would get a tracking number as soon as they heard from the shipping agent. (this was from a Madison Smith) I wrote again on 4/24 because I still had not heard from them with tracking information and (this time I was replied to from Harper Smith) got the same exact message, that my item has shipped out and I would receive a tracking number as soon as they heard from the agent. Ok, I get the standard messaging but the same Smith last name from both reps? Yeah... THAT I don't believe so I guess i'm just out the $30.00 and am not happy about this at all and I am going to keep replying to them.
Answer: I requested a refund 5 days ago and did not receive a response or a refund - i have gone through my credit card company and paypal for a refund, but just did that today.
Answer: Took over 3 months and it finally showed up. They will not honor a return policy because it's out of the 30 day return. They said the only other reason they accept returns is defects so I'm stuck with a mask that I needed 3 months ago. Waste of money.
Answer: This is not a real company. They are a company that represents themselves as an American company, yet they are from China. They will try to appease you with apologies and promises to send your item just to keep you from calling your bank to dispute the transaction. They are taking advantage of the Covid situation and stealing your money.
Answer: I received my masks... 11 weeks after order. They send a tracking number
Answer: Please don't waste your time ordering from them! The masks are horrible!
Answer: Yes! I filed a claim through Chase and they were able to get my money back. Don't bother going through PayPal. They're a joke!
Answer: Nope 3 months and still waiting here it's a scam. Wish I wouldn't have fallen for it. Lesson learned
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