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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Asked if it was plug and play, supplied the vin and it was just as described. Not my first purchase from them. Haven't had an issue with anything! I'm a us d car dealer so I run across different issues on a regular basis!
I was very happy with the product, it is exactly what I ordered and works perfectly.
The order too quite a bit longer than expected time frame.
Once item was ready to freight it was delivered reasonably quickly.
Communication around the delay could have been better.
Fast and correct worked as it should easy to program thank you
Thank you for your kind words, Anthony! We're glad everything worked quickly and smoothly for you—your satisfaction means a lot to us. Looking forward to assisting you again whenever you need.
Excellent service and fast turnaround. Would buy from Flagship One again!
Fred, thank you so much for your kind words! We're thrilled to hear that you had an excellent experience and appreciate your support—we look forward to serving you again soon.
Kirsten well very knowledgeable and helpful throughout my purchase I would like to thank her for her great customer service
Tyrone, thank you for sharing your experience and highlighting Kirsten’s helpfulness—it's wonderful to hear she provided great service. We're always here to assist and hope your purchase is everything you expected. Looking forward to serving you again soon!
Very nice buying experience. The engine control module worked great. Key programming instructions made it all simple. Thank you
James, I'm glad to hear the ECM fit seamlessly and that the instructions made programming stress-free for you. Your feedback encourages us to keep making the buying process as smooth as possible. Thanks for taking the time to share your positive experience!
I ordered and received the ecm from flagship 1 and am very satisfied with the product. Our car does run as new again. A very simple process to install and use. Thanks greatly. Will use this company again when needed.
Hi Gary, thanks so much for sharing your experience – it’s wonderful to hear the ECM works perfectly and made the installation easy. We’re thrilled to be part of getting your car back to like-new and look forward to supporting you whenever you need us. Really appreciate your trust in us!
Not programmed with vin internal fault pcm we are in uk very bad customer service not as advertised very disappointed with this company
Had to send the first computer back because of an eprom issue was told issue with car over charging but old computer had code for cam sensor and no eprom code.so I installed old computer back in car and found the new just installed cam sensor was bad when it gets hot so replaced it again drove it around with now issue code gone so I reinstalled the new computer they sent back to to me after they fixed it while sitting at an idle and give some rpms I noticed the interior light pulsating so I turn the car off and restarted it and bang check engine light came on and pulled code eprom error so reinstalled old computer.they told me no warranty bc they fixed it once so be careful using flag ship one computer bc the computer was the issue
Took longer then said and didn't even get any updates to at least tell me why I had to email you guys to get any update at all my customer asking questions and me not having any answers to give
All speed sensors were replaced, The brain was replaced by one from you. The abs brake package was replaced, and I find when the engine is cold it seems all lites are out as should be but after 5-10 minutes-they all come on again.
Think the car will be sold cheap.
Thanks for your part.
Scott
Some of the Print for typing is Too Small, other than that is all good.
Ok, I received the unit. We installed it and my truck still ran bad. My distributor is loose. So I am going replace it with a new distributor and clamp. Once we get that done then I will inform you. I had to order the part.
My PCM was broken so bought a replacement here. Was skeptical but it has been 2 months and working great!
Thank you, Blake, for trusting us with your purchase and sharing your experience. We're glad the replacement PCM has been reliable after two months, and we’re here whenever you need quality parts and support.
Send your VIN. Get a computer brain pre programmed for your car! No hassles. No problems! Good ppl. Good service. Good PCMs. Car back on the road!
Scott, thank you for sharing your experience and for the kind words. It’s great to hear everything went smoothly and your car is back on the road. We truly appreciate you trusting us and look forward to helping again anytime.
A/c function was bad. Waited weeks. You guys always do this. Might work for a foyer but to run a business you aren't it
Product was used and painted. Tabs were broken off. Was able to get the unit connected but was very difficult.
Update: Ended up sending the unit back for replacement. Took a couple weeks for the exchange but the pcm works great!
2nd time I have used Flagship #1 Best price & good communication. Don't bother with others, one of which is arrogant know it all thieve.I'll live name out because still arguing with them. I don't know exactly what failed on mine twice, I believe brittle connectors/harness issues. 26y in desert,sun cooks everything. Hope I found the problems,everytime you mess with find something else.
Junk ford van, looking for old chevy van!😎👍
Ordering was easy. I got what I needed to fix the truck in just a few days. The programming was correct, the customer was happy, and the price was great. Bob
Thank you so much for sharing your experience, Robert! We're thrilled to hear everything arrived quickly and that both the programming and price hit the mark—truly appreciate you letting us help get your truck back on the road smoothly.
Was very skeptical at first but everything turned out great
Thank you so much, Ronald, for sharing your experience. We're delighted to know that everything worked out great, and we appreciate your trust in giving us a chance despite initial skepticism. Your feedback means a lot to us!
Wouldn't think a malfunctioning ECM would cause so many problems. But the refurbished ECM from you solved a cylinder misfire code, stuck injector, and cancelled out AC operation. All fixed now.
Timothy, thank you for sharing your experience and detailing the issue with your 2008 Ford Taurus X. We're glad to hear the refurbished ECM resolved such complex problems and appreciate your feedback as it helps us continue to support customers effectively.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jay, it’s awesome to hear that everything worked perfectly and you got exactly what you needed hassle-free. Thanks for trusting us repeatedly, and if anything comes up with future parts, we’re here to help keep your work smooth and efficient!