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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The customer service was excellent very friendly they knew right away why I was calling very friendly and considerate will use them again
The staff was excellent! Handled everything very professionally.
Thank you so much, Jesse! We’re glad to hear our team provided professional service and met your expectations. Your feedback inspires us to keep delivering excellent care to every customer.
We are a shop. It's my third computer and have not had a problem. Honest people.
Luis, thank you for your continued trust and kind words. We're here to ensure you always get reliable products and honest service—your loyalty means a lot to us. Looking forward to supporting your shop’s needs for many more computers to come!
Justin S and his staff gave a good deal and great service. Thanks! Tom P.
Thomas, thank you for sharing your uplifting experience! Justin and the team truly appreciate your recognition, and we're grateful for the opportunity to serve you so well. Looking forward to helping again should you need us!
My ecm that I purchased from flagship programming was not right. I have to have my vehicle towed and I a shop and have to have them program my ecm. Could've just did that from the beginning. What a waste
Evan, thank you for sharing your experience! We're thrilled the part arrived on time and met your expectations. Your feedback motivates us to continue delivering flawless service and appreciate your support.
Nice, professional people who make sure you get exactly what you need
Mark, thank you for sharing such positive feedback. We're glad our team made sure you got exactly what you needed, and we look forward to continuing to earn your trust and support. Your satisfaction is truly appreciated.
Ordered my ECM, took about 2 weeks to get it. Received updates by e-mail and installed it with instructions that were e-mailed to me and it worked with no problem at all.
Thank you, John, for sharing your experience and noting the updates along the way. We’re delighted the instructions made installation easy and kept things running smoothly for your Silverado. Your feedback encourages us to keep providing reliable service every step of the way.
Easy to find the part I needed. Customer service was great and no issues with the new ECM so far.
Thank you, Ben, for your kind words and for choosing us for your ECM needs. We’re thrilled to hear the part was easy to find and that our team provided great service—please don’t hesitate to reach out if you need any further assistance. Your satisfaction means a lot to us!
I've bought several computers and had no issues with installs thank you flagship
Thank you so much, Tyson, for the shoutout! It’s fantastic to hear that the computers are powering up smoothly — we’re proud to keep things sturdy and hassle-free. Your support energizes us to keep delivering reliable solutions and swift service!
Top Qualität. Top Service. Korrekte Produktbescheibung
I can only recommend this company.
The only downside for Europeans is that the price of transport via UPS is a bit expensive compared to the service offered.
Nevertheless Bravo.
Started out good then went bad but ended with flying colors im so happy my car was down for 2years it fired up second time i hit the key i started crying thank you so much
The order process was simple and just requires the vin number and a payment. Unfortunately from there, it took a long time to process and ship the oder and I waited for nearly 2 weeks with my car sitting in the workshop and the mechanic calling me every day to ask when I'm taking the vehicle out.
I would still recommend this business and am happy with how the car is running with the new unit.
Thank you, Omar, for sharing your fantastic experience! We’re delighted the plug-and-play feature exceeded your expectations, and we’ll continue working to provide efficient and reliable solutions every time you shop with us. Your feedback truly motivates us to keep improving.
My mechanic put the part on but It simply didn't work. It said plug and play that's what he did and it still reads the same error on the computer I'm not sure what to do.
New PCM for my F350 truck got her up and running like new. Perfect match and prompt service. Thanks.
Ricky, thank you for sharing your experience and letting us know the new PCM matched your F350 perfectly. We’re glad our team could help get your truck running like new again, and we look forward to supporting you with any future needs to keep everything running smoothly. Safe travels!
Thought was definitely plug and Play excellent experience with this company
John, thank you for sharing your great experience and your kind words about the plug-and-play service. We’re committed to making every step seamless and look forward to supporting your needs again soon!
Was worried if this would work. Just plugged it up and everything seems to work great. Huge problem solved!
Matt
Thank you so much for sharing your experience, Matt! We're thrilled to hear everything worked perfectly and helped solve your issue—knowing we made a difference means a lot. We look forward to supporting you with any future needs!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Keith, thank you so much for your kind words and for recognizing our team’s commitment to friendly, attentive service. We truly appreciate your trust and look forward to helping you again in the future!