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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Well they always have what I need and the kicker is we had a situation where we got the wrong part but they never argued or anything sent part back and they are sending correct part amazing service I'm hooked I will be sending all my business there way for sure
Easy to communicate with fast shipping I'm really happy with them
Francisco, we're so glad to hear the communication and shipping made your experience smooth—that’s exactly what we aim for! Thank you for sharing your happiness with us; it means a lot and motivates us to keep delivering great service.
The service is excellent, the parts arrived in time, and no complaint with any parts i purchase
In the small disclaimer I was told it may not work and will need to have keys reprogrammed. The extend to have that done where I live is almost impossible. I would have to drive it 2 hours, if the car makes it, change the PCM in the parking lot and then have the dealership reprogram the key in hopes that everything works. If I knew this would happen I would of just sent my key to them
PCM was calibrated and worked as intended, highly recommend.
Lemual, thanks so much for sharing your experience! It’s great to hear the PCM calibration was spot on and everything is running smoothly. We truly appreciate your recommendation and support!
I can only say that it has been performing as should be for a little more than a month now. The only complaint I had was the length of time to get it. I understand that they are programed specific to your VIN but there needs to be a little more transparency on the length of the process. Everyone I spoke with about my concerns were very professional and like I said so far so good. Hopefully it will last as long as the original. Another 20 years haha.
It was easy as remove the old one and replace it with the new one and fired right up. Super Happy!
Thank you, Jason, for sharing your experience! We’re delighted to hear the replacement part worked smoothly and got you back on the road quickly. Please reach out anytime you need assistance in the future.
As usual. Very experienced, talented people. Best customer service I've ever received
Thank you for your kind words and continued support. We appreciate your recognition of our team’s effort and look forward to serving you with the same level of excellence moving forward.
I had reservations at first, because there was a delay with delivery of the unit, but the unit works well. Very pleased. Once installed, it took a day for pending errors to clear, but they eventually did. Vehicle running well.
I reached out before purchasing and asked questions like "can I just plug and play the PCM?" Answer-"yes sir it is". "Do I have to program the key?" Answer-"yes sir, it forms with programming instructions"
Well you can imagine my surprise when it wasn't plug and play and the programming instructions they sent don't work but to cover themselves they attached a note that said "may not program to your vehicle". Also, before they even mailed me the PCM, they sent emails asking "how did the part work?" And "did it get the car going?" Like wtf, I just ordered it and a shipping label had just been created so how the f*ck would I be able to answer those questions? I won't say the company is sh*tty but definitely vague if you don't ask the right questions.
The product was excellent. Shipping was a little slow. I'm over all very satisfied.
Worked great would use again if needed my 2004 ranger runs great again
Thanks for sharing your experience, Jeffery. We're thrilled to hear the part worked perfectly and your 2004 Ranger is running smoothly again. We appreciate your trust and look forward to helping you if you ever need us in the future!
I respect the fact that flagship updates you as progress is being made with your order.
Jerell, thank you so much for your kind words and for recognizing our commitment to keeping you informed throughout the process. We truly appreciate your trust and look forward to continuing to provide a seamless experience with every order.
Easy to buy, very transparent and detailed during the process, from order to delivery.
Hi Derek, thank you for your awesome feedback! We're thrilled to hear the buying process was smooth and transparent for you—clearly wins all around when it comes to making things easy from order to delivery.
Peter, it’s fantastic to hear your xj is running smoothly and as lively as ever. Thank you for sharing your experience — we're always here to help keep you moving with confidence.
Had to wait awhile for my part but it was worth it in the end
Absolutely professional service and fast shipping I replaced it myself
Dino, thank you so much for your kind words and for sharing your positive experience with us. We’re delighted to hear the fast shipping and professional service helped make your project a success! Your support truly means a lot to us.
Car Computer was plug and play and works just fine. Shipping was quick. Seller was very responsive to my questions before and after the sale. Would highly recommend.
Thomas, thank you for sharing your experience and for the kind words about our product and service. We're delighted to hear the ease of use and communication met your expectations—your recommendation means a lot to us!
Got what I needed and it works no hassle had purchased a PCM for my sons Saturn that had a throttle issue I have been a mechanic for 25 years and have used this company a lot with almost no issues
Tom, thank you for your continued trust and kind words. It’s great to hear the PCM purchase worked smoothly for your son’s Saturn, especially coming from someone with your experience. We appreciate having a valued mechanic like you as a customer!
I'm sorry but when I ordered the computer was not told til I got it in the mail that it would require a ignition relearn in which none of the easy versions worked to perform so I was going to have to have a professional locksmith come out and perform the key relearn and program a new remote which was going to cost me another 4 to 500 to do so I ended up selling the car for whatever I could get out of it which was only 500 everything else worked on computer but that was a bummer about my car
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Phil, for sharing your positive experience and recommendation. We're glad the product met your expectations and worked perfectly upon installation. Your feedback means a lot to us!