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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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One your workers, Kenneth was very helpful in getting the correct PCM for my 2005 pacifica. We finally got the right VIN number as the one in the windshield had some areas that were extremely difficult to read. I appreciate the expertise and service that was given me.
I purchased this as a replacement for a lacking pcm from another company. When I installed it, this thing allowed the truck to run and drive like it hasn't in years. I'm glad they did their diligence and made the necessary changes to make it great.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
My truck would not start... all lights in dash ON... I ordered the ECU from Flagship 1. Shipped pretty quickly, plugged it in and the truck started right up with no issues... VERY. HAPPY. CUSTOMER..
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Great service. I was notified each step of the process so I knew when I would be receiving my ECM. They called to follow up after I received the ECM. Very happy with the entire process
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I've have a 2010 nissan centra for some time.Now bought it new, took it to the dealership because I had engine crank, but no start situation. Dealer said ecu was no longer available. Contacted Flagship and a hooked me up with the ecu that I needed for my car. My car was down for over 8 months and now it's up and running again. Thanks to them.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I purchased a ecm computer for my car from you all when I got it installed it wasn't programmed which you all told me it was; as a result, I informed the mechanic that worked on installing the computer to program the keys to it, and he did the car ran good in park but when I put it in drive the car didn't shift properly due to p163e code error programming, so I paid the mechanic $175 for the keys now hes wanting to get paid to program for the transmission. I loose bad. The price of purchasing the computer, the price of programming the car twice. Very dissatisfied
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
ECM ultimately worked after I had my original key and spare programmed to the ECM. I would recommend got me back on the road. 😁
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I purchased a PCM for my Ford Fusion from Flagship One. The process could not have been easier. I searched for my exact part number on their website, selected it, added my VIN and ordered the part. I received emails at each step of the way and my part arrived nicely package, and was an exact match. I am impressed with their professional approach and follow through.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
We purchased a computer in September and when it arrived it didn't work and had a code. We sent it back and the next computer didn't work either, the vehicle wouldn't start and we sent that one back as well. Still haven't received one back and our customer has been without their truck for 2 months now. Customer service is good but the product isn't.
Ordered a PCM for my truck. It was was supposed to be preprogrammed, it was not. Now my truck wont switch gears. The TCM part of the computer is not working.
It was easy to order and had part within 7 days from order. Came pre programmed for my wife's jeep installed and changed crank positioning sensor and is running like new.
Mr. Mario knew which part I needed although I gave him a different part number. Thank you for doing your homework and providing what I needed.
The old ECM had an open on ground signal circuit to number 2 ign coil, I traced the open back to it. That is why I needed a new ECM. I ordered your reman ECM. All other sources for them are questionable especially Cardone which most other parts houses were pushing. My friend brought up your company, so I gave you a try, And I couldn't be more pleased, had the part with in 5 days and it worked perfectly. Thank You. I will use again when needed.
My experience with Flagship One was fantastic! Once on-line I entered my information, the Vin Number, and a few questions. They updated me during the steps of their process. It took over a week to complete and landed at my facility in just over 8 days. I installed the system and the vehicle fired right-up. I would recommend and will use Flagship One again when the need arises.
The computer should be plug and play, everything should be working, piece of crap! I will never buy from these guys and I will tell my friends and relatives, not to buy from these guys either.
Straight forward, no hassle at all, great and simple.
Very good people to deal with, have a great warranty. I am still working on my truck but very happy with my service from all these people.
I have dealt with you before and had a very good experience.
I didn't have any problem with the product it went well is working very good no problem at all the price was excellent the person who I talk in the phone was a great helpfully person
Product arrived and seems to work perfect. Everything came as advertised and in the timeframe given by Flagship One. I would use again.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.